Andrey came to diagnose my broken 25 year old furnace, and explained why it would be difficult and…read moreexpensive to fix. He was able to promptly provide a ballpark estimate for different options, and I picked one option to get a detailed quote. Also got two other quotes. Went with Goat to replace the furnace as well as an aging air conditioner with a new heat pump and furnace. Great service, got it installed quickly once Andrey received it. Price was great and very competitive with the other ones. House is warm and toasty, and energy bills are lower with the heat pump providing heating when it's not cold enough for the furnace. Would recommend and use again if needed.

My gas furnace was intermittently failing to ignite, and even though we couldn't reproduce the…read morefailure while he was here, he was still able to figure out what was wrong and fix it, only charging the diagnostic fee. Would definitely use again.

I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!

Scheduled an after hours emergency call with an AI bot for a gas leak. Called an hour later bc they…read moredidnt show up and they said no one was coming. Not thrilled with that at all.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I had a heat pump installed. The work was supposed to be warrantied for 2 years. After about a…read moreyear, I noticed bolts were getting loose. They failed to install proper vibration pads, which I can understand, but it really should be corrected. At the next service appointment, I reported the issue expecting it to be fixed. Unfortunately, they've since consistently delayed and outright refused to fix the problem. I followed up at least 5 times - each time being told I'll get a call back. Thankfully the issue isn't having a big impact on the heat pump itself, but it is disappointing that they've failed to honor their service contract.

Claudia is the scheduler for the company. She is pleasant, friendly and knowledgeable. I requested…read morean estimate for a service maintenance on my HVAC. Her estimate was exactly what I was charged for my service maintenance. Jasper is my technician, He is a warm hearted young man. He is happy to explain what he is doing. He provided great customer service while continuing to finish his excellent work. I feel so grateful I found a company who provides excellent service!

Green City was the most honest and straight-forward company I dealt with for bids to install a…read morehybrid heat pump and furnace system. They were very transparent and thorough with their bid and came in with a fair price point with excellent labor warranty. They also had references and you could tell there was expertise with this HVAC company. Jeff and Josh earned my business by doing things the right way. I appreciated everything from start to finish and they partner with Green City Electric for all of the related electrical work. Give this locally owned business a shot, I'm sure you will appreciate the transparency and honesty of this company!

Here's a 5-star Yelp review for Allred with some additional high-quality sentences:…read more "We had Allred replace our furnace and install a heat pump for year-round comfort, and we couldn't be happier with the experience. Eric was super helpful, educative, and very responsive during and even after installation for a few follow-up questions. He listened to us and made a very practical recommendation with our interest in mind, not his. The installation process was smooth and efficient, with the team showing up on time and leaving everything clean when they were done. Eric's expertise gave us confidence in our decision, and his follow-through afterward truly sets Allred apart. Our home is now perfectly comfortable and ready for every season. I'd recommend them to anyone without hesitation!"

Disappointing experience with Allred. Communication was terrible--no one showed up at all for our…read moreservice appointment and didn't receive any call or heads up about it. I don't get the focus on their monthly subscription model, which is clearly prioritized over actually delivering reliable service. I would not recommend them based on the lack of follow-through, communication, and actual...ya know, work.

Cody was on time and walked us thru what he was doing. Great price too. We would recommend them.read more

My family and I reached out to Pristine Air services to get a quote on a furnace/heat heater pump…read morereplacement. We've already had a few other companies come out and provide quotes. Unfortunately concerning Pristine we were met with resistance and denial. The representative went straight to saying they shouldn't do a heat pump, due to the lack of floor insulation. This didn't make sense to us, as three other companies already reviewed the home and claimed otherwise. However the representative from Pristine seemed to not want to hear that, and after a bit of back and forth said the words "I guess we aren't the company you want to go for". They made the decision for us, which is odd considering we were only trying to purchase more than a standalone furnace. Maybe it was a miscommunication somewhere but it's clear from the rep that they didn't want our business. Edit: Further reduced score based on the reply from the company including false truths, never once did we claim that what the representative had said was "B.S." and to be clear they never said nor verified the home was insulated properly. The claimed the floors needed to be insulated, which was debunked by other companies as heat rises, and floor insulation does very little in terms of holding the homes heat. Poor response taking no real responsibility.

Checked out Seattle Heating after searching for HVAC help in the area. From what I saw, everything…read morefeels legit and handled with care. The company comes across as dependable, and that goes a long way with this kind of work. What also stood out is that it seems like you get a good bang for your buck. That matters a lot when you're dealing with heating issues and want the job handled without extra stress. If you need furnace or HVAC service in Seattle, this looks like a company worth looking into. Def seems like a smart pick for both service and value.

I needed a new furnace and heat pump for my 80‑year‑old house, and Seattle Heating and Cooling…read moredelivered outstanding service from start to finish. Richard handled the estimate with great care--thorough, clear, and right in line with the other quotes I received. The installers, Viktor, and Kyryl were exceptional. I don't think I've ever worked with a harder‑working team. They were incredibly knowledgeable, efficient, and clearly take real pride in their craft. Their work ethic stood out, and they treated my old home with impressive attention and respect. I'm truly grateful for the quality of their work and highly recommend Seattle Heating and Cooling and I highly recommend them!

Anton's bid came in considerably lower than others I had received and, what's more, he was willing…read moreto call the local PUD to determine exactly which furnace and heat pump combo would qualify for a sizable rebate. Even though the install couldn't happen until October due to delays in approving the rebate, Essential still honored the two August discounts offered in their initial bid. Once scheduled, Sergey and his assistant arrived at the site early, worked diligently, and did an efficient and excellent job installing the new units, cleaning up afterwards and hauling away the old furnace and heat pump for no additional charge. All in all, this was a great experience and I highly recommend this company - but, before getting bids from anyone, be sure to check with your local public utility to determine what systems may qualify for rebates or discounts. You could save literally thousands of dollars!

Installed a mini-split heat pump in our home, but they were *impossible* to reach by phone (ring…read moreand ring, no answer, no voicemail) to come back and repair a problem that THEY identified during the install, saying "We'll send someone back to take care of that unit, it's not working so don't use it until it's fixed." Only by pretending to be a new customer and talking to sales were we able to persuade someone to come and repair the unit after several months.