I was looking for a new furnace and A/C installation and I came across Essential Heating and Air. Their Yelp reviews were mixed, but their Google reviews were favorable, so I gave them a call. Christian came out and took a look at our space and gave us a quote and explained everything thoroughly. He's a natural born salesperson, but I felt he knew what he was talking about and I was sold. The installers came out the very next day. The two guys were great. They worked hard from early morning to late afternoon but when they left, everything was in great shape. The only issue I had with the company was a little difficulty in communications. I had received emails from one of their employees about the permits pulled for the installation, and when I went to follow up with that employee, I never heard back. I tried 2-3 times and texted my rep, but never heard back. I finally managed to get ahold of someone, and both inspectors eventually made it and signed off. One of the inspectors was so impressed with their work that he asked who had done it so he could reach out to them for some work at his own home! Overall I think we got a great system at a fair price. Probably a little more than we originally wanted to spend, but when doesn't that seem to be the case these days? I'd recommend these guys to everyone based on my experience. read more

Anton's bid came in considerably lower than others I had received and, what's more, he was willing to call the local PUD to determine exactly which furnace and heat pump combo would qualify for a sizable rebate. Even though the install couldn't happen until October due to delays in approving the rebate, Essential still honored the two August discounts offered in their initial bid. Once scheduled, Sergey and his assistant arrived at the site early, worked diligently, and did an efficient and excellent job installing the new units, cleaning up afterwards and hauling away the old furnace and heat pump for no additional charge. All in all, this was a great experience and I highly recommend this company - but, before getting bids from anyone, be sure to check with your local public utility to determine what systems may qualify for rebates or discounts. You could save literally thousands of dollars! read more

Installed a mini-split heat pump in our home, but they were *impossible* to reach by phone (ring and ring, no answer, no voicemail) to come back and repair a problem that THEY identified during the install, saying "We'll send someone back to take care of that unit, it's not working so don't use it until it's fixed." Only by pretending to be a new customer and talking to sales were we able to persuade someone to come and repair the unit after several months. read more

Washington, WA, be very careful with this company. They came to do a job at my house and destroyed all the walls. They have inexperienced people. read more

Posting this review here so it won't be taken down like it would be on Google... I wouldn't recommend that anyone do business with essential heating and air. From the misleading ads on social media that only give you a quote of about 50% of the total cost of your air-conditioning unit/installation, to not letting you know you need to have a minimum 650 credit score in order to qualify for financing for their air-conditioning units... The "project manager" came to my home and told me he wasn't a sales guy, when I let him know what their finance company said he went to full sales mode stating "I've seen them get people done with a lower credit score than needed". Extremely disappointing.... Now watch a representative from their business try to bash me by commenting on this review.... read more

Do not submit your interest in response to their ads for a quote. As soon as I hit submit from their ad, they started spamming me. Text messages, emails, phone calls, and voicemails...all at the same time. It irritated me, so I did not call them back. They continued the barrage of spam for two weeks before I finally told the to f'off and blocked them. There is customer service to be helpful, but it is another thing to constantly harass would be customers. read more

From the estimate to installation everything was very professional. Ruben came out and gave us an estimate. It was our third estimate and they beat the prices of both our other estimates. They actually were a lot less expensive for a more powerful Mitsubishi unit that another company quoted us. The two installers were friendly and took their time to make sure everything was done right. The electrician showed me everything he did and the installers also walked me through the whole job and how my Thermostat worked. All in all they were amazing and I would recommend using them for your heating and air conditioning jobs. Just tell them Sean from SeaTac sent you read more

Essential Heating and Air - Mitsubishi heat Pump - Heating & Air Conditioning/HVAC Near Me - Auburn, Washington

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We inherited an AC system put in by this company when we bought our house a month ago. They just installed it 2 years ago. These people do not return calls or emails. They "take messages" and no one gets back to you. They finally sent a guy out to take a look and we have never heard from anyone again. This is an AWFUL company to try to work with. read more

Feeling frustrated by things promised but not delivered. For example, they said the unit would have a smart thermostat which would work by wi-fi. It doesn't, and if I want it to, it will cost me $450. Also having trouble with the water heater they installed and they informed me "We don't do a lot of water heaters and the guy we had who knew about them doesn't work for us anymore." Aargh. read more

Outstanding service!!! The young man showed up early (5:15PM) and was ready to go. He was extremely knowledgeable, explained everything he found, and probable causes. When he departed my heater was up and running, and has been that way since. Absolutely positive experience! read more

Essential Heating and Air is a great company! Washington Energy wanted $169.00 to come out and perform a diagnostic and another company wanted $179.00 for the diagnostic! Essential Heating said $95.00 and then they waived that fee for going with the tech's recommendation! The tech was friendly and was able to come out several hours earlier! He answered all my questions and was very helpful! read more

Verry Impressed! Outstanding customer service. My in-laws had a problem with the furnace and the service technician found the problem quickly. After replacing a part, a problem occurred, and the service technician spent a couple of hours troubleshooting the problem. After some time, it was found that the new part was defective. The Service technician resolved the issue and explained what happened. Even after working a few hours the service technician only charged the original amount and no extra for time spent resolving the issue. Not every company would admit that the problem was a faulty part that they replaced. Some might say that they fixed the problem and charge for all of the hours and perhaps more. It's nice to see an honest company that puts the customers first! Sadly, it's not always the case these days. As many know the service industry is not the best these days. Companies have high overhead and regulations to follow and that makes some put the cost to the customer. The cost was as better than expected given how services have become very costly over the last few years. We give this company 5 stars as they earned it! read more

I had a number of companies provide estimates for a new heat pump, and this one stood out as both professional and honest. They went above and beyond what you'd expect, which can be hard to find these days. read more

False Advertising. Misleading If they didn't install your mini split - they won't service a mini split system. So with buying a new house, they won't even look at it. The website is very detailed, but lots of false advertising by not stating to get service of existing equipment, you had to have bought it from them. read more

Essential Heating and Air did a wonderful job tuning up my gas furnace and fixed a few minor issues for a fair price. Ethan was very professional and explained the whole process of why the parts needed to be replaced. He went above and beyond with his service. read more

Please do not do business with them. They're unprofessional and rude. They are NOT legit and NOT licensed. They're not even on Angi's list. They constantly bother customers who rejected their project proposal due to unfair practices and price gouging. After all of that, they don't even follow through. Terrible, terrible customer service. Check them out and find out who they are before you contact them or even let them come to your house.. read more

I was skeptical of sales as I had worked with AAA/SWP and know the tactics. Daniel came, listened to what I wanted and didn't try to sell me what I didn't want. He was honest, unlike the other company, he told me my furnace was fine (other told me it needed replaced), the price was half the other company for a brand and warranty I respect. The guys came as he did, at time given (rare). The men were respectful and efficient (sorry, bad with names, but thanks, guys) installed new air conditioner in a day. They were thorough and responded to questions. I will definitely use again and highly recommend. read more

I found Essential on Facebook and was not too sure what we would get but decided to have them quote a new heat pump. From the initial visit, they were knowlegeable and friendly.. answered all our questions. The quote was very competitive and we decided to go with them. The installation was within a week and 1/2 and the inspections were completed within a week after. The whole process was so simple. We highly recommend this company. read more

Extremely trustworthy and professional. A couple weeks ago my heater stopped working, I called a well known company to fix my furnace. After a few hours, I was told the igniter was bad, then a list of other things that needed to be fixed and an option to replace my furnace altogether. I was quoted $5k to fix everything, $450 to replace just the igniter and $12k to replace the furnace. I went with just replacing the igniter. I was told I need a new furnace and the tech/salesperson kept pressuring me to get the new furnace. I decided to get a second opinion. After a few days since the igniter was changed, my heater went out again. I yelped furnace repair and put in a request with different companies. Essential Heating & Air were the first to reply and the quickest to make it out to me. Got a diagnostic that my pressure sensor was building up and then we requested a new furnace quote and they quoted us half of what we were quoted by another company. The tech fixed the pressure for now and we paid half up front to get our new furnace installed 3 days later. The techs came on time and quickly got our new furnace up and running with little interruption. It took about 3 hours for them to remove our old furnace and install the new one. Completely satisfied and thankful I got a second opinion. We will continue to use Essential Heat & Air in the future for all our Heating & Air needs. read more

Essential Heating and Air - New furnace - Heating & Air Conditioning/HVAC Near Me - Auburn, Washington

I was initially requested for Tune-Up check and the people who came convinced me that my AC and furnace are old and they need to be fixed for about $2700(though they are working fine). Then I let them came and do estimation for replacement. The person provided two options for me one is replace furnace and AC which will be roughly $14000 or I could do heat pump for $17000 and I could get $3000 rebate. I chose second option. Now after 5 month of installation, I have called them multiple times regarding how I could get my rebate. When I call someone told they would help me apply the rebate. So I waited and waited. Every time I call they say they will call me back and I finally got reached out today. The technician told that I need to apply the rebate myself now. I tried to ask what should I do, but he is super unresponsive. I looked online and I don't know how to apply it. Plus they told I could get $3000 rebate, but I don't see a $3000 rebate on PSE. I am not even sure if I could get the rebate now. I feel I am scammed. read more

Essential Heating and Air Installed AC in our previous home and did an amazing job, so they were our first choice for AC in our new home. Ruben and David stopped by for the estimate - professional, knowledgeable, friendly and keen sense of humor. Ruben offered multiple options for equipment and placement, as well as personal suggestions. They even helped relocate an outside shed to make room for the outside AC unit. We would only trust Essential Heating and Air - thank you. read more

I was wanting more comfort in my whole house to be cooler in our very warm summer months, and decided to get central air installed. David came out and explained all my best options that I was looking for (he is THE BEST!) They managed to squeeze my install into their very busy schedule -- just in time before the hot summer days! Andrew and his crew did a superb job adding a heat pump with air conditioning, locating the unit on the opposite side of my house like I wanted. All the connections and whole installation was very professionally done, and I couldn't be happier with their work and service! I ultimately chose Essential Heating and Air because of their quality, price, customer service and care, as well as their long warranty on all parts and labor. I highly recommend them! read more