air right people are honest,reliable ,dedicated,and know what they are doing.i have been useing them for 30 years,i built my house 34 years ago.rick has become a friend i dont have to check around for pricing ,he has always been the lowest.he did a blower door test 15 years ago ,told me what to do sold me the material i worked for 2 weeks sealing holes, came back for 2nd test and readings were great, i have saved a thousand dollars a year for 15 years on electric and fuel.installed dehumidifier,8 years ago so much warmer now.hot water heater at same time.installed back up generator for when current goes off.has installed energyload switches on a/c and hot water heater. the only problem ihave is when i move to texas he cant service me. that is going to be a bummer, its hard to find good, and honest people to be in your house and not have to worry.he has even worked on my commerical property in wood bridge va. no questions asked.iam doing this review because i dont want people to open up the yellow pages and throw a dart at which person to hire. you dont do that with child care, you read the reviews you call the power company, they have been a partner with novec for ill say 25 to 30 years. besides that he is better looking than the guys showing there pictures on the back of the plumbing truck ,per my wife of 44 years.you are making a mistake if you call any body else pat in catharpin va 3- 20 2013 read more

WE have been using Air-Right since 2008 to service our heating and cooling systems, of which we had 2 of each. This review is L-O-N-G overdue. Two of our systems were new (heat pump and AC unit) when we moved in, and the other two units (a different AC unit and a gas furnace with humidifier) were old and decrepit (house built 1981--original units, you do the math). We figured for sure that since this company was in the business of selling heating and cooling units, they would convince us to scrap the old units and put in something new. They didn't in 2009, and then we renewed our maintenance contract each year with them, and they never did once try to convince us that we needed to do anything but just get the units serviced. Air-Right has continued to keep them humming all these years! We know nothing lasts forever, and though these guys are great, they are human, talented and smart, but not miracle workers, so we will have to replace soon. But because we have built such a trusting relationship with Air-Right, we will look to them to guide us on what to get and have them install it. We highly recommend them. read more

Sam helped me out and it was a great service visit for a true DIYer fan. I never call anyone for fear of being pressured or just getting ripped off. This visit has changed my view of companies. More companies need to be like Air-Right. Never felt pressure, he was really thorough and he took his time to educate me in all areas of my furnace. My furnace is 22 years old and he made me feel like it was okay to just continue using it. I really feel like any other company would have told me it was a grenade waiting to go---Replace it!! I do feel like the price for what I had done was a little high but considering I haven't had it looked at in 4.5 years since we bought the house, it evened out to about a little over 50$ per year for this visit over the course of our ownership, not bad at all in my opinion. The appointment was kept, which is saying a lot for our area and getting late service and quote/estimate arrivals due to traffic or other baloney. 4/5 stars for pricing and 5/5 for customer care I will definitely recommend this co. to others and use them in the future when my furnace needs replacing. read more

Though I initially thought this company was reputable and good I now have proof that they are not. In March 2013 I was charged $9250 for a new high efficiency Lennox heat pump, air handler, wifi thermostat, and humidifier. This year when my other unit was having a hard time cooling (only 7 years old GE unit), they came out charged me $697 (JUNE 2014) put in a jumper and some freon and then told me I needed to replace this unit and quoted me to separate options (like kind unit for $3500 or high effiicent unit for $8800). Being dubious, I had another HVAC tech come out who found that all which is wrong with my AC unit was the capacitor which he changed. The old AC unit works great and will never use Air-Right Energy Design again. I called and reported my information to a manager who did not offer any return on my $697 wasted money I had paid them nor an apology. Needless to say I voiced my strong indigination about being "ripped off". read more

Our water heater started leaking. It's got a power vent on top, which makes it a little trickier to replace (and more costly too). Paid Lowe's to have a guy check it out and get us an estimate...a week later, still no estimate. Had to keep calling repeatedly. Finally gave us a price but it would take them 2 weeks to get the heater from their warehouse. (We could rush the process by a couple of days if we cough up an extra $75.) Did I mention, ours is LEAKING. Washington Gas had recommended that we try Air-Right. They were completely familiar with our type of water heater and had them in stock. Their quote was almost identical to Lowe's, and they basically said "When do you want us to come install it?" They showed up exactly at the time they said they would, and did a wonderful job. It was pouring rain and they were very careful not to track mud and dirt into our house. Nice guys and very professional. Highly recommend. read more

This company is by far the best in the area. They have serviced our AC units twice after landscapers cut our wires. The second time they came out they added some reinforced protective covering across the wires to prevent it from happening again for FREE. After the heavy snow storm of 2010 our water heater wasn't working (lukewarm water, but nothing hot) and the manager walk me through how to reset the electronic component which got weird after the power outages - again for FREE. Their service men and management are always polite and quick to respond. I don't think I've ever given any company/resturant a 5 star rating, but they certainly deserve it. I've shared their business cards with several friends (which I think is a true test of a company -- would you recommend them to your best friend) read more

Though we had several other companies give us estimates and ideas for our HVAC system replacement, in the end we chose to hire Craig and his company, Air Right, to do the work because Craig spent more time than anyone else measuring, explaining, and helping us understand what could and could not be done. He answered every question thoroughly and thoughtfully and knowledgeably. The team (all polite and hard working) arrived promptly, protected my carpet, walls, etc., and worked diligently all day until the job was done, and then they actually cleaned up completely, even sweeping the garage! The thing that impressed us the most was that Craig himself also worked all day with his team installing our system! I would not hesitate to recommend this company! read more

These folks have provided fair and honest HVAC service for me for a few years. Recently, I had my whole system replaced (it was 19 yrs old). They were fast (~3.5 hrs in and out), professional, friendly, socially responsible, and fairly priced. I would recommend this company to anyone moving into the area looking for an honest and dependable company. I attempted to get other quotes but one didn't call or show up the other called 2 hours schedule service window. I talked with friends and neighbors to evaluate the Air Right quote and it was in a fair range. Thank you Air Right for hiring professional and responsible people Sam, Craig, Rich, Gary, and all! read more

I was impressed with my recent experience through my local utility company NOVEC. I had a problem with my water heater and they sent out a technician (Bill) late afternoon and determined my water heater was 20+ years old. I couldn't believe the service I got. Clean cut, organized and professional. The next day Bill and Jake from Air-Right showed up on time and tackled this job wearing boot covers, laying floor covering down for path to water heater. In no time they were done, I made it to work on time and spent minimal money. Best of all I returned to home with a nice hot tank of water. Thank you guys for everything. Highly recommend. read more

Experienced an A/C problem and called Air-Right on Saturday. They scheduled a service technician to come out at 8:30 Sunday morning. The technician arrived on time, was pleasant and courteous. He was very skilled and clearly communicated everything he was going to do, the associated costs, and preventative maintenance I can take to keep the coil fins clean. Approximately 30-45 minutes later, my a/c was back on and working great. I give the technician a BZ, A-plus rating, and truly appreciate the prompt and great service. Upstairs bedrooms were ~78 degrees with a/c broken; tonight they are a very cool and comfortable 68. Very pleased!!! read more

I'm a new customer to Air-Right having been referred by two existing customers. Mike H has serviced our home twice - once for our regular fall maintenance and again when we needed a new water heater. He's professional and knowledgeable and very reliable and great to work with. The Air Right team is great. Owner Rick was very helpful in resolving issues and more than took the time to make things right. Julie at the office is very responsive and efficient and takes care of the admin/operations perfectly. I'm a customer for the long term based on their integrity and excellent service. read more

Missed a chance last Fall to mention/commend Bill D for his great service. Bill has been out for our last 3 or 4 semi-annual Heat Pump service checks. As with all Air-Right Folks, Bill D. is a pleasure to work with. Air-Right replaced our Heat Pump system a few years back. Could not ask for better service. The installation was a team effort and went flawlessly. They also replaced our water heater. I recommend these folks for quality, value and totally outstanding service...every time. Thanks, Bill and all the folks at Air-Right! read more

Highly recommend! Arrived on time, very professional, and honest! Before calling Air-Right, we had a different company try ripping us off by telling us we had to replace both the inside and outside units because they were not repairable. Our outside unit was only a few years old. We called Air-Right Energy Design, they found the problem, and fixed our AC/heat pump without having to replace our whole unit/the outside unit. We now have AC like we have never had before! Thank you Air-Right Energy Design!! read more

Totally professional, quick to respond, wouldn't use anyone else..... Never enjoy the reason I have to call, but am always totally satisfied with the work done and the team they send out for the job. One of our pipes sprung a leak this weekend. We called and they came out first thing Monday morning. They even said my basement wasn't the messiest they had every seen. How kind! If you have a problem that needs a honest, responsible and efficient company - Air-Right Energy Design is the one to call. read more

I signed up for NOVEC's load management program. Air-Right does their installs. Bill D. showed up on time and did everything he needed in the house first and finished outside in order to let me leave for work. I got to leave for work 45 minutes AHEAD of schedule! He answered all my questions and was extremely kind. (He showed me how to adjust the temperature on my water heater and answered a bunch of questions about my HVAC system.) read more

This was my first time using Air-Right. I was recommended by the Northern Va Electric Cooperative. They were excellent. My hot water had decided to stop working and leak all over. I called them in the morning and Bill and Brandon arrived before the time window! Always a plus. They were very professional, did a great job and even cleaned up! I also wanted a quote for a new heat pump and Bill answered all my questions! Thank you! read more

Excellent service, knowledgeable staff, great work. We have used Air-Right for many years and have always been pleased with the work. Recently, we had a generator installed, after one-too-many power failures. The installation went very well. It was a complicated job, done prefectly. We recently got to test it with a 22 hour power outage. Seamless and trouble free. I would highly recommend Air-Right Energy Design read more

Excellent HVAC company! On a recent Sunday afternoon, my furnace gave up. I called the Air-Right service line (I have a contract) and in less than an hour, Sam showed up. He diagnosed the problem (secondary heat exchanger failing) and restarted for the evening. On Monday he phoned the repair vs. replace options and on Tuesday they installed a new furnace. Wonderful service, nice people and good value. read more

Have been using Air-Right for over 10 years. A very professional and hard working company. Mike C. has been our Technician for that amount of time and we have received nothing but the excellent service he demonstrates for his company. Mike has handled all our problems throughout the years and never pushed to replace a system, Excellent company and very professional. read more