The TLDR Version: Air Supply Heating & Cooling was incredibly responsive, well priced and financing…read moreworked out seamlessly to have an Amana 4 ton GasPack installed within TWO days after our HVAC went out. The experience was great and I'll recommend them to everyone. It has been a little over a month since install and we did have one issue with the dual-stage nature of our unit. The unit kept short cycling, we had opted to go with a larger unit (4 ton vs. 3.5 ton) as the calculation needed put us right around a 3.6. Air Supply came out twice and did all that was needed to confirm that we just needed a different thermostat to properly handle the unit. All around it worked out great, we're now seeing energy efficiency and that will lead to savings... while keeping us very cool :D! Additonal context on what made Air Supply our final choice. We purchased a 29 year old home in April. My NIGHTMARE of home ownership is the HVAC going out in summer so we had one company come 'for a tune-up' and besides being outright lied to we learned that technicians are often just sales reps in... well tech clothing from a second company who was trustworthy but the financing terms did not align with our needs. Respectfully, if I wanted a sales rep I will just ask for one. A second company came out and told us the system should get through summer and call them for maintenance in fall/spring... Monday of this week the system stopped working. We called a company who got good reviews and I believed would be trustworthy given their support for military/veterans. We again got a 'sales tech' who couldn't even properly identify our current unit type and tried to sell us a Goodman basic system for well above market rate... so we kept looking. Air Supply used Goodleap the same financing firm and I found them to have very good feedback on google/yelp but also places like reddit... as I came to learn you really get to know a company's reputation on reddit. I called Air Supply on Tuesday and Lisa showed up towards the end of the day. She was so very wonderful to work with. It was refreshing seeing a binder of predetermined options, a consultation on what we wanted and recommendations on what we should get based on our feedback. We didn't just get another tech telling us BS about this or that and showing us pictures of 'our unit'. Gosh, one day our system was Trane the next day it was a York a few months earlier it was so old that all the identifiers were worn off (true stories from 3 different HVAC companies)... Lisa even was nice enough to send pictures of the old unit the next day AND the new one post install. As I told her, we're at a point where we know what we want, we know the rough pricing and in some ways it's a race to the bottom for who gives the best value and after seeing pricing... thankfully it was hands down Air Supply. Once we completed the paperwork, Lisa kept us updated through the whole process. Installation was on Thursday of the same week and went flawlessly. We got to chat a little with Jose and Victor who were excellent and very friendly. All around it was simply a wonderful experience. I very much value relationship based selling/customer experience with companies I interact with and Air Supply not only delivers that but does it at a fair price. Thank you again to Lisa, Jose and Victor. I can't thank you enough for the wonderful experience we had.

One of our 3 units quit working in February of 2024 and this company told us we needed it replaced…read more The salesman told us he'd give us 3 smart thermostats for free. We had to call them out after the installation at least 5 times in the two summers after the install because it was blowing hot air when it turned on. They were nice enough to send out techs free of charge but to no avail it is now 2026 and we are still having problems. One of the service calls we were told that there was a clog. Another time we were gaslighted and told that it's the residual hot air from outside but then it cools down. But it could never keep up. We set it for 76 but can only get it to 78. Our first summer bill after the install was $950. The prior year with the old system it was $650. Then the next one a little over $1000. Repeat that the following year with calls requesting for servicing from them. So... our daughter hooked us up with her former employee who owns an AC business now. He came out and after doing some investigating of the unit itself he pulled off the UV light from the air handler in the garage. He noticed warm air right away which should be very cold. The air tested 76 degrees which is bad. The thermostat was wired wrong and BOTH the heater and AC have been turning on simultaneously!!! After he rewired the new thermostat we bought, it tested 38 degrees and we no longer sweat the bed as a result of fearing our next energy bill. All is working well now and I can actually get a chill. I was not about to call them out a sixth time. They are not skilled or something more sinister is at play. I don't know. I'm just so thankful that it is fixed because it has been very depressing having spent $15000 on a new system only to have extremely elevated bills. Be ware.

I called them to check our swamp cooler because it seemed to be draining too often and using a lot…read moreof water. They diagnosed the problem and were going to give me an estimate. While we were talking they suggested a Duct less Mini Split Heat Pump which would not only cool the back room in the summer but also heat it in the winter. I decided to take that route. The were able to do the install just two days later. They did a fantastic job and located it in the most cost effective location. The work inside was done with great care and they even vacuumed the floor when they were done. The outside install is very neat and was done very professionally. The unit was expensive but came with a ten year warranty. I highly recommend the Rockwell Brothers.

After coming home from vacation to a broken AC, frozen pipes, and water leaking from our…read more24-year-old unit, we were stressed and overwhelmed. The RB Rockwell Brothers and the entire crew truly came to our rescue. From start to finish, they were dependable, responsive, professional, and extremely knowledgeable. They took the time to walk us through everything, answer all of our questions, and help us understand exactly what was happening with our system. The crew worked tirelessly throughout the day and treated our home with genuine care and respect. What really stood out was that they did much more than simply replace our AC. They identified airflow problems in my son's room, improved the ductwork, installed a new thermostat, and made sure everything was running properly before they left. We were especially impressed by their honesty, attention to detail, and dedication to doing the job right. We were so pleased with the quality of service, value, and reliability that we also decided to purchase their air purification system and maintenance plan. Having confidence that everything is covered and knowing we have a company we can trust gives us tremendous peace of mind. Replacing an HVAC system is a significant investment, but The Brothers and the entire crew made the process easy and stress-free. Thank you for your professionalism, hard work, and exceptional customer service. We highly recommend them to anyone looking for a reliable, trustworthy, and knowledgeable HVAC company.

Received a call today from a representative from Wave. They were referred to me by my home warranty…read moreand I saw the Yelp reviews so I was excited to get a legit diagnosis from their HVAC technician. The lady asked me so many questions, then said she wanted to know what the last company had to say and that she was going to call my home warranty! I followed up with my home warranty and they stated they hadn't heard from her yet. Wow, didn't know that was a thing! Well after over an hour of waiting to hear back to schedule a diagnosis, I called my home warranty and they told me Wave refused the service call. It would have been nice if she could have just called me back and explained why. My AC unit works, makes a loud screeching sound when running for a few minutes and I told her that. Yet she continued with her confusing questions. So, one star is all I can fairly give since the customer service from the beginning was vaguely present.

Wow! I'm very impressed with their service and value of my AC repair. Around 7:30 PM in hot July…read moremy AC started making a terrible noise and stopped working. I was worried I would have to sleep with no AC but they were the first company to answer their phone at that time of night and came right away. Oscar was very helpful and knowledgeable and took his time making sure it was fixed right. He took photos and videos to show me what was wrong so I would understand. I am going to have my maintenance service done through them from now on.

I'm leaving a 3-star review because the people I interacted with were friendly, professional, and…read moreprompt. However, the actual diagnosis on my AC system was incorrect, and that's where things went downhill. The technician told me my system was extremely low on refrigerant and probably leaking, and I was given a quote for nearly $4,000 to leak test, repair, and recharge it. Something didn't feel right, so I paid the $79 diagnostic fee and decided to get another opinion. The second company quickly found the real issue: a faulty damper motor that caused the airflow to drop, which in turn made the system appear undercharged. They replaced the damper motor, verified everything, and charged me a 10% of the original estimate. When the cooling company called to follow up, I explained what happened, but there was no acknowledgment beyond a "thank you." Given the misdiagnosis and the huge difference in cost, I think refunding the diagnostic fee would have been the right thing to do.

I used this company several years ago to install a new condenser unit outside. The service was…read moregreat and the prices were reasonable. Unfortunately they installed a lemon unit that never quite worked. They were out several times over a few weeks trying to figure it out. Finally the owner got involved and they came out and installed another unit. The owner gave me a free five year parts and labor warranty and a couple years of their service maintenance package. The service package basically includes a biannual tune up and they change the air filters while they are there. And if you need service beyond that you don't have to pay the trip fee and get half off parts. They use cheap filters that you can basically see through probably a Merv5 or 6. I like to change my filters every 4-6 weeks depending on how much wind we get that month. It really helps keep the dust down in the house. I also use a Merv13 filter. Point being I can change my own filters. Cut to last week. It has been 8 years since I have needed them to come out. And I knew exactly what I needed done. My capacitor was starting to go. They are the only people I have ever had look at this thing since it was installed and when the technician arrived he asked who I had install a non factory capacitor...I was of course baffled. I asked what he meant. He said that the factory only puts a single dual use capacitor in that is split internally but there were two different capacitors installed in mine. I again reminded him that The Cooling company is the only ones that have ever touched it. He confirmed my self diagnosis and said that the 80mfd was only putting out about 70. He said he had one on the truck and then hit me with the price. Over $300 installed. I asked what about the fact they installed non factory capacitor and he said there was no records of them ever changing a capacitor. At that point I figured he was already in there. He did come out on a Saturday and I was already paying a $79 trip fee. He got it all installed and then charged me almost $400. When he said $300 installed I figured the trip fee was already included in the cost. But nope. After he left I looked up the price on Lennox for the capacitor $89. Several websites have it for as low as $45. So even on the high side I was charged a $80 trip fee and $200 in labor for a twenty minute job. A job that I self diagnosed as he didn't even test the capacitor until I insisted. He said " the ac is running" I said yes. It is right now. But sometimes it labors to start and takes several tries to kick on. Conclusion: they are still a very prompt and communicative company. But their prices and quality of service have gone downhill. I won't be using them anymore for several reasons. The main one is they are no longer a budget friendly company.

I can attest that the 5 star reviews for this company is the real deal! Jeremy, the lead tech for…read moreBreezy blast, came in and did an amazing job making sure our HVAC system was functioning properly! He went above and beyond in explaining to us what he was going to do. I highly recommend this company. Price for the service was very reasonable. I will be using this company for my future HVAC's.

When I called the line the receptionist was friendly and helpful. Jeremy came out within the…read moretimeframe mentioned and was able to quickly diagnose my issue. Within the hour he replaced the part and had the cold air pumping again. I signed up for the club membership which I feel is a good value and a good way to continue supporting BB.

I had to get a whole new AC system. I had 2 units and after 12 years they were having some problems…read moreand one had totally failed. I called up Alex on the recommendation of a family member in town and he was able to come that same day and take a look. He gave me a quote on some high quality Carrier units to replace the old units I had and his team was able to start the next day. Their work was professional and high-quality. If you are looking for some AC work, I'd recommend Rocket Air.

Good service I had done with fixing my AC. Have a roof top HVAC unit and he had the parts and…read moreequipment ready and had AC working in very little time. Would recommend for any AC repair service

Very pleased with the honesty, respect and dignity of this company. My Leasing company gave them my…read moreAir conditioning services task. She called shortly after and recognized the importance of the issue and inquired about my availability. We made it WORK! Just be honest and people are human. Communication was vital and our family is finally cool. Thank you. Keep it up

The worst! I went with them to replace my whole HVAC system in August 2017. The price was…read morereasonable and it appeared to be a great investment. Five months later, 5 months - the heater was not working (they forgot to turn the gas valve back on from the installment) and water was leaking through the vent! They came out to fix it free of charge. It looks like they didn't seal it properly. I'm now dealing with this system again because there is a Freon leak and the coils are condensing! Never, ever again!

Last week our downstairs Nest thermostat said it didn't have power. After troubleshooting myself on…read morethe app we knew it was time to call the pros. Found these guys after searching online and there's a reason why they have so many reviews on other platforms. We called late in the morning and our tech Cameron was here within a few short hours. Our downstairs unit is very old, original from 1990. All that it needed to be fixed was a fuse. He also checked out our upstairs unit which was has always acted funny since we moved in and made sure there was enough refridgerant, wires were good, etc and reset our upstairs Nest. Overall, we thought our AC going out was going to set us back several thousand dollars. With Cameron's expertise, it only cost us a little over $200. And he didn't even collect that day bc he wanted to make sure everything stayed up and running before they billed us. It's been almost a week and everything is great. I forgot how hot it still is outside since I've been in the house the past few days and didn't realize yes it's still summer.

I can't say enough about the salesmen Mike, the installer Jose & his crew and the quality of the…read moreheating & a/c unit installed. Mike listened to us, after we explained what we wanted for our garage, Mike then told us what unit he would recommend & why. Helped us with funding & arranged install within 2 days. Jose & his crew showed up and immediately went to work. That night the owner of the company Ray called. The unit is sooo good, it cooled off the garage so fast & cold my wife even complained she was cold & shut off the a/c. I very very HIGHLY recommend this company for any of your heating & a/c needs!! Everything from regular service of your units to buying a new system.