Very frustrated with Airco. Had my husband call to have our hot water tank flushed. Thought it would be a simple item. No intake or questions as to the situation or age of the tank from Airco when he called. Technician shows up and it turns into a conversation of "well, we can do this but it might fail and that will cost you thousands, we recommend you replace and move your hot water tank". I honestly wonder if these guys work on commission or have to meet sales goals. They charged us $100.00 dollars to tell us this. All for a maintenance situation in which there were no problems or symptoms of any issues. We paid them their $100.00 with no service as all they did was tell us worst case scenario. It seemed like a total upsell job on us which is disappointing as we have literally spent thousands with them over the last 6 months for HVAC items. read more

If I could give a negative number of stars I would. Briefly, they did not stand by their work and their work was faulty. To add insult to injury, we were double billed for the same work. They completed an AC repair (5K) and it sort of cooled for two days and then completely failed. Called them out again and they tried to figure out why their replacement did not work. We are then given a bill for the time that they took to figure out why their repair did not work??? Still no working air conditioner. Just another bill for their inspection and an additional estimate that exceeded the first ???? Called and spoke to service manager, he agreed we did not have to pay second bill for inspection because it was for the same work that they were supposed to have done correctly the first time. 5 months later get an email and we are asked to PAY THE BILL that THAT THEY AGREED SHOULD NOT BE BILLED. They were relentless. Do NOT recommend this company. We had used them for 23 years - and this was not the same workmanship we received in the past, and now they do not stand by their work or their word anymore. ***By the way, we got quotes from other very reputable companies in Tulsa for close to half of what Airco was estimating. read more

So I'll be upfront first that this company is not the cheapest, in fact they were a bit more expensive. They use in house electricians and plumbers which is a good thing as a customer because there is a lot less risk of finger pointing and resolutions IF any problems arise. We have an old farm house that we needed an entirely new HVAC system. I got three other quote from companies that wanted to put a massive gas heat pump with air handler outside and run an insulated square duct up my exterior wall into my attic. I felt like their prices were a bit too high and these were for I believe a 15 seer or something like that. I called Airco after seeing one of their vans and the tech that came out was extremely thorough. He gave me four total pricing options but he said they wouldn't even consider putting an entire system outside. The lowest cost option quoted was about $2k more than my other quotes and $10k less than the most expensive option. Well, I ended up going with the most expensive option because of overall energy savings. And likely it will take a LONG time to pay off. However, this option also came with 12 years of parts and labor warranty. My furnace is 99% efficient and my AC is a whopping 28 seer. Now for the crew. The crew showed up the following Monday. EXTREMELY professional and clean. They removed my archaic furnace and air handler, they took all my floor registers and sealed them up to eliminate draft, and worked quickly to get the job done in a week. All work done was an entire reduct in my attic, new furnace in the attic, new AC outside, put a T in my natural gas line and ran a new gas line into my attic for my furnace, ran electrical from my breaker panel to my ac and to my furnace, and ran a line set from ac to furnace. All new ceiling registers throughout the house. Nick, Travis, and Tim were great, called me with me with a couple problems they encountered but offered smart solutions. Overall I'd recommend them for a quality product and service. I Cant dock them a star for price because are using top of the line products and parts. read more

Absolutely shocked to see *any* bad reviews of Airco on here after my experience, honestly. My HVAC blower motor went out, and I called three companies for quotes- including Airco's Tulsa location. Price-wise, all of the quotes ended up being roughly the same. Higher than I'd hoped, because my system is a dinosaur, but a 30-year-old model's replacement part being expensive is far from a surprise. Immediately, Cheyenne from Airco stood out among the others that I talked to on the phone- offering crucial, relevant and helpful information that I didn't know to ask for, vs. everyone else simply answering my questions with an abrupt yes or no. She briefly mentioned the membership, and I told myself *right then* that if they impressed me during the consultation, I was going to consider the membership. They sent Kristian and Paige out to my house the same day to take a look, and they immediately confirmed what the issue was. Because of my ancient 1995 model, Kristian recommended full replacement, but he was very thorough in laying ALL the cards out on the table so that I could make a *truly* informed decision. He didn't pressure me or put on a salesman hat. He educated me of the pros and cons of both routes, and for maybe the first time in my life, I was able to make a homeowner decision that I knew in my heart of hearts was the right call. He and Paige did the work quickly, kept me informed along the way, and when they were done he showed me ample evidence that the HVAC was working as intended. I want to note that they even made sure to check in with my comfort level throughout the process for anything that some homeowners might consider a little invasive (borrowing my ladder, using my sink).... this may seem like a really small and simple thing, but that's actually kinda my point. This small gesture impressed me further because it isn't something many people would think twice about, and it showed me that they were thoughtful, down to the minute details. I personally wouldn't have minded if a contractor simply stepped up to my sink and washed their hands, permission or not- but the awareness and empathy that they displayed in small gestures like that showed me that they cared how their work and their presence were affecting me. It's worth mentioning that I had an extremely traumatic experience with a scam artist/home contractor in the past (f#%* Angi's List... seriously), that has left me with intense anxiety and fear around hiring anyone to come into my home. I let a lot of things around my house deteriorate and age for a while because I was incredibly afraid to call someone and be burned again. Airco/Kristian did not know about this trauma at all, but nonetheless quickly proved to me that I made the right call choosing them. The ONLY criticism I could offer is that the 30-minute-prior courtesy call is a very tough structure for a busy professional to plan their work day around. I understand why they do it that way, I really do- sometimes jobs take longer or shorter, and they can't estimate arrival times down to the minute. I get it. A contractor's job is, by nature, flexible and unpredictable. But having to try to plan out my day's meetings when I might get a call any minute and will have to promptly leave, put me in a very tough position. I'm not petitioning for a "1:00pm on the dot" kind of structure, but setting an expectation that is a little less vague than "sometime after lunch" would be greatly helpful. Still, it's hard to describe the relief and peace that I have now, knowing that I have the membership and that almost all potential home repairs in the future will be handled by someone I trust. If I never have to search for and vet another repair specialist again, it'll be too soon- so I'm really glad to have Airco in my corner now. read more

After reading the positive reviews, I was hopeful that hiring Airco to repair my Navien instant hot water heater was a good decision. I was very wrong. They were very prompt in assigning the job to a technician - I agreed to the $100 service charge so they could send someone to diagnose the problem. My water heater was leaking through the condensation pipe and running up my water bill. The technician who arrived was very polite, but also was not familiar with the Navien unit, and unable to diagnose the problem. I was still charged the $100. I called Airco and talked to the Service Manager, who fed me a line that 'these systems are designed by Engineers, not plumbers', and 'the best bet is to replace the entire unit', and 'they probably will not honor the warranty because there is no record of annual maintenance'. This is the kind of fear, uncertainty, and derision (FUD) that I would expect from crooked plumbers. In any case, I hired a different company who's technician was very polite and professional, knew exactly what to look for, worked with Navien to get the part replaced under warranty, and gave the entire system a tuneup. They communicated clearly, gave me up-front pricing for the repair, and did a quick and professional job at fixing the problem. Sorry, Airco - that is the kind of service I expected out of you. Keep the $100. It will be a reminder next time I need plumbing service, NOT TO CONTACT YOU. read more

I had forgotten that these guys put heat and air in two of my prior houses. Today, they put in a hot water tank. I had it done through Lowe's, I recommend going straight to AirCo if you need a hot water tank. The technicians were very nice and knowledgeable, they did a good job. They removed the old hot water heater. read more

I have removed my negative review. Airco refunded me for the entire year, $175.00 and they called me and apologized and claimed responsibility for their error. What they did was take ownership of a mistake and I have great respect for them for doing so. Aside from this billing issue which took 10 months to resolve, I have nothing but great things to say about the 3 years of service they provided for my heating and air units each year at my home in Owasso. The technician was awesome, respectful, friendly and knowledgeable. I highly recommend Airco for your servicing needs. Thank you, Ashley! read more

The installers for airco was great. However the sales man was not honest at all, he lied on how long the install took, didn't tell me they needed in all my rooms, had my daughter that was 2 weeks postpartum help move a sectional. When called the salesman and asked about all I wasn't told he was very rude, and sarcastic. Especially the part about my sectional. I totally regret buying from them read more

Fantastic experience with Airco from start to finish! Jamie our salesman was extremely thorough and knowledgeable and helped me understand what was needed. There ended up being A LOT more work needed than expected. Ben Goodwin was absolutely amazing!!!!! He is such a hard worker, professional and just a happy guy. He is truly the face of the company. He educated us and answered every single question we had. He spent a lot of time making sure everything was perfect and he is truly the sweetest guy ever! I probably will only want to work with Ben in the future. He just went above and beyond and I can't thank him enough. He did an outstanding job. Honestly, Ben needs to be promoted!! Don't lose this man, Airco! That'd would be a HUGE mess up on your part. #justsayin Anyways, everything so far is perfect. read more

I was told an amount for distance and time and even had a set date and time for the tech and then I get a call and was told I was out of area. Why don't you say that on your commercial on TV!!!!!! Just say local only!!! read more

Use another company. Airco is not available 24/7 and they could care less if they cause water damage in your home. They send some guy with a laptop to look at the problem and then schedule at THEIR convenience. This is the second time I have dealt with their non-existent customer service. This will be the LAST time we ever call them again. You can't speak to a manager or supervisor and the appraisers that come out and give you a price have more control than they should. We had a hot water tank issue and expected service at the time they came out. We had to take the door off of the closet for them to even come out. We had to turn the water off to the house and had no water for over 24 hours. We had a 50 gallon tank and they said their 50 gallon wouldn't fit so they put in a 40 gallon for the same price. When they took the tank out of the closet it drained into our 2 bedrooms! They offered nothing for all that water damage!! Go to a different company. Never use Airco Service for anything!! read more

We had put off replacing our a/c unit for a few years. We finally had enough money in savings to pay for most of it, and figured since we're not going on vacation this year we may as well take the plunge. So glad we did! We had an estimate on a Tuesday, the unit replaced the next day, and two inspections a few days later (one for the rebates, one for safety). Everyone we dealt with was courteous and professional, and wore masks when inside our house. The price point we chose included the a/c unit replacement, furnace replacement, a touchscreen thermostat, and a 10% discount on maintenance for the first year. Install took 8 hours but my husband and I are both working from home so not a big deal. The rebates helped on the price, including a tax credit. They offer a payment plan, but I think the rebates do not apply if you do the payment plan (might double check with them before proceeding). We went ahead and paid in full. Very thankful to have replaced everything before it got super hot, and we have already saved money on our energy bill! read more

Airco Service - Before and after pics of our thermostat and a/c unit. - Plumbing Near Me - Tulsa, Oklahoma

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Estimate for work was very high. Estimator was knowledgeable and nice. Someone was supposed to call me back to talk about their preferred customer plans... it's been 3 days and no call. read more

I read other reviews and noticed a lot of negative reviews from individuals identified as being in TX, OR, and CA. Those states are outside the area served by the states/area served by the Airco Service company operating in NWA. I am not certain what is going on there, but my experience was five-star. Our technician (Brandon P.) was prompt, professional, and personable. Our 12-year old Trane furnace had stopped working. Brandon diagnosed the problem and got our furnace running. He clearly explained his diagnosis and the options for correcting the problem. There were no surprises and no pressure to buy unnecessary parts or services. Given the age of our system, I expect it will require service or replacement within a few years. I will definitely call Airco. read more

Worse experience I've ever had. We had a New AC unit put in July 2016, used it about six weeks the first year, 2017 it quit working they charged me a fortune to fix it, 2018 started it up for summer, it stopped working again another outrageous amount to fix. 2018 again it quit working they said it was a coil gone bad but later found out it leaked the coolant. 2019 again coolant leaked and yes we had to pay more. As if 2020 wasn't bad enough, yes it stopped working again, coil went out, the coil was under warranty but the labor to fix it is $1043.00. SHAME on YOU read more

We've used this company for years, usually without a problem. When they installed a new water heater they should have put a shut off valve to the water supply line to the refrigerator, but didn't. Had their plumber came out & he told me that should have been done with the water heater install, & then charged me $500.00 for two hours work. The work was satisfactory, but $250.00 per hour was terrible for something that they should have already done. read more

24/7 service is horse hockey. They installed a new thermostat in our house and sold us a 'premium' service package. 4 figure thermostat failed in 3 months, and we can't get anyone here before 55 hours. So, we're without heat until at least then. read more

I have never done a scorchingly bad review before but this company richly deserves it. They were hired for a simple home water heater replacement. Turned into a $3500 fiasco. From not connecting the drainage for the water heater to replacing a valve on the bathroom faucet backwards to the messiest caulking of a toilet I have ever seen in my life. Now, I have discovered they disconnected the condensation line from the air conditioner. Apparently it's been dripping for months behind the water heater rotting the 100+ year old flooring. Their level of incompetence is only five star rating they earn. And they've never scheduled the inspection, it's been 9 months. I can truly say this is the worst service from any company doing work on my home in my life. Simply put, the only competent thing they accomplished was taking my money. read more

AirCo came today to do my Spring HVAC Tune Up. Clyde cleaned out my outside air conditioning unit, changed both air filters inside, and flushed out my hot water heater. He made sure everything is working well. I joined the VIP membership, and all of this was included in my membership at no additional cost. That is what I call a value! I have had AirCo in my home before for HVAC & electrical work. I was happy to find out that they do plumbing too. I will be using them for plumbing from now on. They have always been professional, respectful to my home, and friendly. I also appreciate how they send an appointment reminder by text & email. Then on the day of the appointment, they send a picture and name of the worker before he shows up to do the work. It really adds to the safety aspect. Clyde was my technician today. Clyde was absolutely great. He is such a sweet, kind man. He made sure my dog was safe and didn't get out. He asked if I needed help with anything else before he left, since I am handicapped. I appreciated him so much. Thank you Clyde. I would recommend AirCo for all your HVAC, electrical and plumbing needs. Robin Froese Broken Arrow, OK read more

Wow! Brian was professional, courteous, very technically knowledgeable, and explained what was going on with my heating system in layman's terms. He was exceptional and was thorough! I will continue to do business with Airco service because of him. Honest, knowledgeable, customer service oriented. I'm highly impressed! read more

We have been having trouble with our ac for, we'll now the 4th day. Once our new unit is out fron warranty, we'll be going somewhere else for service. read more

We scheduled Airco to perform a "tune-up" on our air conditioning system. During the tune-up the blew out the condensate drain line and must have also cleaned out the pan a little, because when they blew the line out it "flooded" my floor drain with debris and clogged it. I didn't realize this until I started to get water seeping under my new flooring in our living room. In the 1-1/2' drain there was probably about 1-2 inches of debris/silt in the bottom of the drain, clogging it. I called Williams Plumbing to look into the back up and explained to me that the drain was clogged and they snaked the drain and pushed the snake to its full 75'. The Williams technician told me that it drained as soon as he made it through the p-trap, but kept going just in case. I contacted Airco HVAC Manager, Amy, and she was insistent that there was something else clogging my drain. So after spending thousands on my new flooring (LVP), I get to spend another few thousand on pulling up the flooring, drying the slab and reinstalling the flooring but replacing pieces that break because the connecting teeth sometimes break (I've been told by the manufacturer). Luckily we installed LVP and not wood. Please make sure that the technician checks and cleans the drain if you have them clean out your condensate drip pan/line. read more

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I hired Airco to install a exhaust fan in my bathroom and quite certainly it has been the worst choice I have ever made . I should have seen the red flags when I call to schedule the service and the woman on the phone told me a tech would be by "sometime in the afternoon" instead of giving me an actual time block. The fan looked fine and I gave them payment only to realize when walking out of the bathroom that the tech had taken a chunk out of my wall while installing the new switch. He only admitted to the damage once confronted. He then told me that since I already paid for the job that if I wanted him to fix it that it would be an extra cost. I obviously called airco and was told I would have to wait for a manager to call me back. Never in my life have I had a company tell me that I needed to pay them to repair something they damaged. The next morning the tech who damaged my property called me saying he was headed to my house to provide a quick fix that just the day before was going to cost me over $100. I told him no as that is incredibly unprofessional for anyone to come to my house without scheduling it with me first. I called airco again and they let me know that no one had been scheduled to come to my house. So this tech was doing this on his own to try to save face from his mistake. I spoke with 3 separate people before the manager finally called me. The "resolutions" they offered have not been satisfactory and I am still working with them to find a solution. Overall this whole process have been a nightmare with the cherry on top being that the fan they installed doesn't actually provide much ventilation. read more

My AC was out and I had Airco come out at tell me my entire condenser was bad and it needed to be replaced. Decided to get a 2nd opinion. Within 5 minutes they said everything looked good it just need some freon. Filled it up with freon and now its working great. Very disappointed in the service companies like Airco that try to sell you more than what you need to make an extra buck. read more

They did not do a good job on central heat and air, new install. We had several requests. Do not block the laundry chute, etc. they ignored requests. They installed the units in completely different places, than originally agreed upon. When we complained, they threatened to pull everything and leave holes everywhere in our house. Horrible people/service. read more

Had Airco install heat pump into existing home with a wood floor over crawl space. they cut large holes into floor to pass refrigerant lines, electrical lines, and drain line. Covered hole with a rubberized sealant tape. During December 2022 cold spell mice entered house through this hole. Appearance was ok during installation, kinda what you don't see. Tech knew this was a large hole, but covered it up. Should have been completed with a more durable product. read more

My heat went out and I was caregiver for my mom & brother at the time. They came out and convinced me it was dangerous to use the old unit, as it would not stay on. Since this was an emergency, I felt I had to replace the unit as soon as possible. They told me that the a/c was attached and had to be replaced at the same time. They also told me that I would have to have a maintenance contract through them for twice a year (winter/summer) check-up in order for my warranty to be good. Later was told by Lennox that that was not true. The thermostat that they installed with the unit is a piece of junk and has now gone out after 5 years and they want $1000 to replace it with the same junk. read more

I had Airco come over for a plumbing problem. Turned out the plugged toilet flushed ok and didn't need service. I also had a dripping kitchen faucet and it leaked at the base. The repairman said he could fix the drip but he would have to charge me. He than said I would either have to purchase a new faucet or get parts for the one I have to fix the leak. So I paid a basic charge and ordered a new faucet. When it got in another repair man came over and told me he could install the new faucet but if he had to turn off the water there would be an extra charge. I had arranged to have my heating and air put on an annual service. The heat came first. The "serviceman" came in and told me I was only signed up for one service so I had to pay again to get my second unit serviced. He comes downstairs and told me the thermostat battery was dead and he couldn't service it and if I had batteries he could but I woule have to pay a charge for him to put them in. I said I didn't so he said he had some but he would have to charge me for them. After a he came down and said that a fly wheel on my unit wobbled but since my unit was still under warranty it would only cost me $300 to fix it. I think it only needed to have the bolt tightene and it would be fine. Then he tells me I need to move the downstairs thermostat from the hall to the living room. Last week they came out to service my air. This time my upstairs unit has no freon in it so there must be a leak in the house. We replaced both air units 4 years ago. He then said they could fix it for around $3,000. read more

10/10 recommend!! My ac went out yesterday evening, Bryan and Seth from Airco have me up and running already! They were extremely professional, fast and honest! Thanks guys!! read more

My heater went out at the end of 2023. I had Airco come out 6 separate times to try and fix it. Each technician was pleasant enough and tried but my biggest complaint was going all of the first of the year holiday attempting to have a technician or manager call me back. The person taking the calls during that time kept saying they were waiting for a part though the technician had not indicated at any time that this part was essential for heat. Just that it need to be replaced and was inexpensive so they would do so when it came in. I had no heat at all because the person answering the calls during the holiday would not have someone call me back. By the time a technician came after the holidays he agreed that this part was not causing me not to have heat. He tried different things and did finally get it fixed. I appreciate Jordan's dedication to keep trying, but would never use or recommend Airco again because of the inability of the person taking phone calls over the holiday (Friday through Monday) to even have anyone call me back. read more

Airco Service came out here twice this month and said that they couldn't figure out the problem with my non-functioning toilet. I had all the new parts to help repair the toilet. But instead they chose to use old worn parts and that affected the flushing strength of the toilet. They charged me a total of $363 for both visits and the toilet still wasn't fixed. So I hired a 3rd plumber, Tomco Plumbing, to fix what the other plumbers couldn't fix. My toilet had to be completely re-assembled with the new parts. And that cost me another $165. I could have had a brand new toilet for all the money that I spent. I've called that first company 4 times because they claim to have a 30 day guarantee of their work. Anyway, I'm tired of everything they've put me through. So I wrote to the BBB to help get a total refund. I also sent them the invoices that detail what was done by each plumber. I hate being screwed over by these so-called professionals! A tip to the wise, don't use Airco Service Plumbing... read more

I asked Airco to come out to check out water leak. They cancelled the on the first day due to emergencies. They came the following morning. The plumber was polite however he did not come equipped to locate the problem. Since the leak was underground he said he could dig up what might be causing the leak starting at $1600.00 with no guarantees that would fix the problem. He recommended I call Mullin Plumbing because they could locate the exact location of the leak. Since there was no guarantee of success and the price was extremely high, I opted to call Mullin. I was then charged $179 and nothing was fixed. Really??? Needless to say I will not ever use Airco again read more

it has taken 2 techs and 63 days and my icemaker still does not work!!!!! another tech is coming out on wednesday and i hope he can fix it. i was going call company and get a quote for a backup genator, ----but no way now "0" star. thank twice before you call this company!!!!!!!! read more

Great customer service and transparency. Had a coil leak. They fixed it and then later that evening it started to leak water out of the vent. They came back immediately to fix it. The next morning they called unsolicited to schedule someone to come out and re paint and drywall the ceiling were there was a little bit of water stain. Very impressed with their honesty and great customer service. Highly recommend. read more

ty We had a leaky toilet flush and we called airco plumbing service to replace the Mansfield toilet flush valve . My husband already have the parts but we don't have the proper tools to use in order for us to install it ourselves that's why we called airco plumbing service. And we need it fix before thanksgiving. The guy that came in was very rude and seems to be in a hurry. He told us that he will not be able to fix it because the parts we have is not compatible with our roller and the toilet and tank we have is not available anymore and the whole toilet and tank should be replaced. And when we called their office he changed his statement and said that he will be able to replace but needs to get the parts in 12th in Harvard but will charge us with $260. We were so upset that we declined. So the guy that came in charged us $80 of diagnostic only which we already know what's the problem already. He only wants the money but don't wanna do the hard work! To make the matter worst my husband just went to ace hardware and bought the tools he needs to replace the valve . And tell you what! We were able to install the parts we got and it worked!The parts that the guy said it's not compatible with our toilet worked! He lied out of his laziness ! What a reap off!! We will never use this company again! read more

My home hvac system is 18 yrs. old and will be replaced. I had an airco rep. come to the house for an estimate. Firstly, the gentleman was a bit rude and easily offended, seemingly. I am a veteran ASE certified GM automotive hvac/electrical technician of twenty-two years. Residential and automotive hvac systems essentially are the same. I shared this information with him, not to challenge, but let him know I understand air conditioning. He informed me HE was the expert and why he was in my home. I allowed him to stay a bit longer. My wife was working from home but stopped to ask him for the estimate and literature. We always acquire two or three estimates from different companies to best suit our needs. His answer was "I don't know how to do that." I looked at him, shook my head and said "no, do not do that" referring to my need not to piss her off. He was deliberately being rude. That is not cool at all. I did not receive a written estimate, but a verbal of $24,000 for a single story 2300 sq. ft. home for the top Lennox system. That hvac system is nowhere near that price installed! What an unprofessional prick imho. Temperature Pro is going to install the top Rheem system for $11,375. I would not allow airco if they offered the installed system free of charge. Truly folks, free of charge. I am certain airco has accommodated folks needs, but at overinflated costs. Folks, weather is hot and cold, but you will survive w/o airco's excessive costs and rudeness. Phil Lyon 9182723824. read more

Absolutely awful service and lack of professionalism! We've been Airco customers for years and have paid for their (twice per year) maintenance plan for three large units at our home for several years. Our upstairs unit malfunctioned yesterday (Saturday morning). They scheduled for a technician to come out Sunday morning. Ipon arriving, Immediately he accused us of not keeping the coils cleaned regularly. I asked him to look at the adjacent larger unit, and he said it seemed "pretty clean". Our yard is meticulously landscaped and maintained on a weekly basis and is free of debris around the air conditioner units. I Informed him all units were supposed to be washed and maintained every six months by his company (Airco) to prevent this. He checked his iPad and agreed it is true. He proceeded to wash the coils and replaced the two blown fuses. He then left the premises without even going upstairs to see if the unit is functioning properly. Before he left, I felt something is definitely wrong with this technician due to his baseless accusations, careless demeanor and his performance. So I signed the agreement, but for the first time in history did not pay for the service on premises because I wanted to talk to the manager in the morning. Sure enough, eight hours later, the upstairs is still hot, and the AC is still malfunctioning. I called back and the very unprofessional and argumentative manager (Austin) refused to do anything unless we paid the current bill. After my wife talked to him and paid him the measly $270. Supposedly he scheduled another technician for tomorrow morning while we are staying in a hotel tonight. It seems like this company is only interested in making money. Customer service, professionalism and competence is definitely out the window. After 8+ years with this company, we're looking elsewhere with at least half way decent service and professionalism. read more

Our hot water tank went out on Saturday after the snow storm. They came out within 2 hours and gave an estimate. By that evening they had replaced the tank, bought it up to code, arranged for a city inspection and hauled away the old tank. The nicest, courteous and professional people. Great price, would definitely recommend. read more

During the recent wind storm in Tulsa, our electrical system was ripped from the outside wall. Airco said they would be out two days later. When they got there the worker stated we needed a new meter and those were in short supply. He was ordering it for us, and instructed us to call every day to check on the order. 3 days later I was told that it was in and Management would call to schedule installation. I cried when I heard that because we (and most of Tulsa) had been without electricity for almost a week by that point. I waited all day (Friday) and got no call. I called back at 4 and was told that they were on the phone with another customer and would call me right back, which they didn't. The next morning I called back and was told that it would probably be the next Wednesday due to the 7/4 holiday. I said "I was just waiting on a call from mgmt to install it" and was told that Management doesn't work on the weekends. GRRRR Then my neighbor told me that PSO gives out FOR FREE meters when there is a natural disaster like what we had. Airco was going to charge us $600 for it! NEVER will I call Airco again. We were without electricity for 11 days and STILL no call from Airco to follow up. read more

Jerald provided another example of the impeccable service and assistance I received from Airco. Every contact I had with this company was outstanding. Jerad was especially professional and courteous. He went above and beyond to help me in every way. I could not have been more pleased. I honestly did not know this type of service and attention to every detail still existed. It was a pleasure to meet him! read more