I have only used their rental equipment which has been in good shape and for a fair price. Good…read morefolks too.

I recently needed a small engine repair for my power washer. I called the store and Mark was very…read morehelpful over the phone. I dropped off the power washer that afternoon and they were helpful in getting me checked in quickly. They charge a $60 diagnosis fee which can be applied to the repair. I am eagerly awaiting to hear back in a couple weeks. Great customer service.

06/23/2026: This HD shopping trip--I purchased a stubby screwdriver set for my survival backpack,…read morefour sets of Marigolds for my backyard fruit trees as a pest deterrent, and of course, I need more organic soil planting the Marigolds.

Would give a 0 if I could. Nursery man hung up on me when I called to check availability of a flat…read moreof hypericum. Unhelpful. It should have been pretty simple to ascertain whether it was in stock or an item which could be ordered.

Unlike some others, my experience with this location has been abysmal. I ordered 1 ton of pellets 3…read moreweeks ago, to be delivered. I have yet to see the pellets. I get the line "It's not us, it's our delivery service. You need to call them". I have, twice, a few days apart, and no one returns my call. I went to the store at the two-week point, got the same line; two employees, one of whom found the paperwork, assured me "hey, no problem - our delivery service is prompt". No one, including the "sales manager" Kim, seems to care nor be an advocate... it's just "it's the delivery service". A decent business would take ownership of the problem. Sadly, these guys won't.

The staff are helpful and really take care of their customers…read more The prices of their clothing and boots are way lower than Boot Barn and other stores. My Ariat boots were $30 dollars less at Tractor Supply. They also carry Carhart in Tall and larger sizes at lower prices.

I would like to thank the cashier, and quite a few other employees ... and managers…read more all came to help me with an online order for a battery operated Weedwhacker. All hands were on deck to help this senior citizen figure out the coupon code, and all that confusio . Once again, I'm very pleased and thank you. This hardware store is the old-fashioned type. A store that cares and is willing to help. Thank you.

These guys are always willing to help guide you. I spend a lot of time there buying miscellaneous…read morenut/bolts for restoration projects, and have never left empty handed. They charge more than the big box home improvement stores, but the customer service makes up for it.

Thank you to Joe and his entire crew! You all are so helpful, fun, honest and love our dog :)…read more This December will be our 5 year anniversary here and your store was our first Placerville shopping experience ... from bbq's, griddles, swings, blowers, weed eaters, garden decor, paint, log racks, etc and not to forget earrings :). You have it all for us!! And affordable!!! Thank you!

The staff is very friendly, helpful and patient. I can't think of a time that they didn't have what…read moreI needed.

Diamond Pacific recently delivered lumber to a neighbor for a home renovation project. Along the…read moreway the driver of their delivery truck hit and totalled our parked family car. Now Diamond Pacific (through their insurance company) is denying us fair compensation to properly replace this reliable car, which our daughter uses to get to work. Rather than do the right thing and replace the car and make us whole they are playing the low ball game. If this is how they treat a victim of their negligence then you should look elsewhere for good service.

Oh gosh. These guys...... I needed to order some roofing materials for a job that we were doing…read more Only about $150 worth of product. They quoted a 2 week delivery time, but would not take the order via phone. I'm all the way across the county from them, and they wanted me to do 1.5hr round trip to make the order, before they could even get it on the way. Couldn't take my card by phone and just verify when I arrived to pick up, like a normal and rational company. I can order $150 in pizza over the phone...but not anything from Diamond Pacific. Come into the now, guys. Why you gotta be weird and awkward? I'll go somewhere else...anywhere else.

I just have to say thank you, thank you for being an honest company. I'm sorry I do not have the…read morename of the man that helped us at this location. But he will know our story. We have been through a lot in the last week. We purchased a water heater through Lowes in Folsom all to install it and find out that it did not work. Lowes refused to return the unit even though their return policy is clear. After how horribly we were treated by so many different Lowes employees we were left in a bind. No one had water heaters and we lost our installer because he had other jobs. Two small children were bathed in cold water because Lowes refused the return and refused to exchange the defective water heater. We got lucky that Ferguson happened to have a water heater! When we got there we were informed it was dented. We were automatically offered a discount because of its condition. When we unboxed it later that night unfortunately it was damaged in four other spots as well. Bummed! Overwhelmed! But the man that helped us went above and beyond! He ordered us a new one and even though we have to wait it's just the actual genuine concern from them that really matters! They didn't second guess returning it either like Lowes! So I would hope this reaches someone above to see that in this day and age compassion and integrity still go a long way! And we are very grateful and appreciative to the man that showed us kindness and went above and beyond to help us!

Great to be able to order online from a local store. Pump was shipped as the store was closed on…read morethe weekends. Thank you.

I went in to get a sink drain jam nut. They said they had two, but they couldn't find them. After…read morelooking quite a while, they opened a package with a complete drain kit, took off the jam nut and said "stick this in your pocket, keep it". What GREAT customer service! I was just in the area helping my elderly parents, and the other hardware store is much closer. If I ever need anything again, I will make sure I go out of my way to give them my business. Thank you so much!

Customer Service is outstanding!!! Always looking for a solution to solve your problem/needs.read more