I tried very hard to give multiple chances after they took over and bought out my previous company. And they continued to drop the ball. Over and over again, even after a phone call to to re-establish expectations. If you call, they won't pick up or get back to you. In and out within 10 mins for a "full pool service". Never saw them even break out the Testing strips more than maybe 1 time. read more

Excellent store and great team. Good supply of inventory. Thank you for going the extra mile. read more

Mahalo Pool & Spa Supply - Hot Tub & Pool Near Me - Folsom, California

So I went there to get a new gasket for my pool filtering equipment. The store has exactly what I needed and also instructions me on how to fit it correctly. I think that if I need to get anything else from them, I would not hesitate to do so. read more

Didn't return calls as stated they would three time over 5 days , when I finally spoke with someone they had no reason or remorse for their inconsiderate action but did request to do a spring filter cleaning. (140.00 $) their spring cleaning consisted of a 20 minute hose off of filters, afterwards pool sweep was slow and not working properly , Next day I spent 2hrs cleaning filters that obviously had not been cleaned well and were still brown and very dirty, afterwards filters were white and clean. I checked pool sweep and water flow to find both working perfectly. When I presented pictures & a video to owner (and person who did the cleaning) showing there supposed cleaning he took no responsibility....local boy didn't do good. Not the way to start a new business. read more

Honestly I went inside this store and they basically swept all my concerns under the rug to sell me on there pool service, very pushy and rude... would not recommend... read more

The new owners are amazing! They have turned this place around and are so invested in helping you with whatever your pool needs. I can't say enough good things about them. They helped me with a unique filter need and went above and beyond to make sure I got what I needed. If you go here for anything pool related, you will not be disappointed! read more

Chris and Barry stayed with the issue my equipment was having until it was working properly. No extra charges. Very customer service oriented. I will keep my business with them. read more

Knowledgeable and friendly, family owned and operated business. This is my go to store for all of my pool supply needs. Feels good to support local businesses that care about their customers. read more

Great pool company. Drove out of my way to get to a Non Leslie experience. Although I've taken care of my pool for 15years myself, I had some equipment issues that Les walked me through. Problem was the length of time my equipment was down, I had the greenest pool I've ever seen. Asked Les For advice and he gave me their proven technique which is chlorine and a couple of additives. Had some follow questions where Les went above and beyond to get me through the issues. Sincere thanks to Les. Not sure if he's the owner or not. But I highly recommend this company that I believe has been around a long time. Oh yea, their chlorine was by far stronger then what you buy at Leslie's. Hope the picture translates. My water has never looked this clear. read more

Mahalo Pool & Spa Supply - My water has never looked this clear. Just ask my wife. :-) - Hot Tub & Pool Near Me - Folsom, California

Very helpful. Bring a sample of your water and they will help you with a plan to correct your water issues. Prices are acceptable.

I came her looking for help with my salt cell. The old guy could hardly be bothered, and some random customer behind me butts into my conversation and says, "Just add chlorine!" Gee, thanks for the unsolicited advise on my SALT water pool, dumbass! Then he asks the old guy supposedly helping me if he had an O-ring and starts helping him and walks away! WTH?! After he rings this dude upI asked if he could order the sensor for the salt cell as it's clearly not reading the salt cell. He says, "What part?" Really!? So I ask again, and he laughs and says, " Yeah, I haven't been able to get sensor parts or even salt cells for at least a year. You should go online. Ok, I get it. You can't be bothered with a new customer. No worries, I'll never be back, and hopefully, people reading my review will avoid your establishment as well! read more

They keep changing prices on anything based on your face lol. Basically he just looks at you and comes up with the price. They wanted to sell one fine vacuum mesh for 41$. It's 14$ on amazon for a pair. I think they underestimate the power of reviews here, but we need to change that. Shame on you and no mahalo to you. Yes and the price change even reached the chlorine now. Won't buy anything from you anymore. read more

Most unhelpful company I have ever talked to. Called to ask for a recommendation on an above ground pool pump and to see if they have any in stock. His answer was I cant get them and I dont have any recommendations. I asked about a specific one and he said I dont have an answer for you. Guess I would even be buying cleaning supplies from this place. read more

Disappointed. The use of the Hawaiian word For thank you gives the impression that this business understands or wishes to portray the kanaka value. THEY DO NOT. Just cultural appropriation. read more

Thank you for being the best supply and services store on the planet! I can always count on the owners giving me the right advice - today she walked me through how to make my pump work properly (the pressure went low). I will always buy every pool supply from Mahalo and HIGHLY recommend you buy from them - they are always helpful and competitive. The chain stores are hit and miss as for who is working that day, not at Mahalo - they are always consistent. Thanks again for being so helpful! read more

We just had our pool installed and they have been extremely helpful. Not pushy, not trying to up sell us anything, just helpful and encouraging!!! read more

If you are like me there are times when you put a value on an independently owned business. Sure you can go to home depot, leslies pool supply, walmart and other places to get your pool supplies. i recommend Mahalos for a lot of reasons but in the end it comes down to trusted service. The owners are very helpful and have a wealth of experience. Shop for all of your pool needs. Also i love the Hawaiian feel and the donuts on the weekend. read more

Today is the last time we will go to Mahalo for anything! The owner is rude, not at all helpful and doesn't care for the customer that just drove across town to support his local business. He seems put out to help find a part in HIS store, then only gives us what HE thinks we need, not what we asked for. I would rather drive further for someone that appreciates supporting their business. It's NOT Mahalo! read more

We just bought a house with a pool, and let me tell you, it has been the biggest learning curve of our lives! We found Mahalo as a recommendation from a local pool guy who said we could get some good advice from here as we slowly learn the ins and outs of our pool. We come here every other week during the summer months for a free water check, chlorine, other maintenance chemicals and equipment parts. The owner is always willing to sit down and chat about problems we are having and questions we come up with. We went to the local chain pool store across the street from us once and 100% regretted it. We much would rather drive across town just to go to Mahalo's for all of our pool needs read more

Love Maholo Pool & Spa Supply! I'm happy to support a small, family owned business in our area. These folks don't "up sell" you like the pool chain stores do. I really appreciate their help in problem solving pool & spa issues and definitely recommend them to everyone! Keep up the good work Wendy & Les!! p.s. Wendy just opened a Tack store right next door! Check it out if you are a horse person! Really cool stuff! read more

Just had my pool equipment replaced by Mahalo, the service was great. First class install. My water has never been so clear. They stock a lot of parts, at fair prices. Do some repairs while you wait. I wouldn't go anywhere else for my pool needs. Roger read more

Nice, nice folks! Very helpful! Their prices are also great. AND they are open on SAT AND SUN! Highly, highly recommend. Having been to a nearby place where the people are rude as hell and gave awful service (Leslie's), I can't emphasize enough that Mahalo is MUCH, MUCH better! I am very happy with this place. The people are very knowledgeable and very nice. They are happy to explain how things work and made good recommendations. read more

Local business, unfortunately they don't know their inventory. On several occasions I've called for a part and they say they have it, drive over there and they don't. They could simply walk 10 feet and check if the part is actually there, instead they say they'll order it. Hello? I could've easily ordered it, and cheaper online as well. Service is under par even compared to the teenager working Leslie pool supply. They are a good example of why Amazon Prime is taking over retail. read more

A good place to go buy pool supply, nice people

Great staff, very helpful and knowledgeable. Always got the right advice. Very reasonable prices, too.

Been very helpful as we navigate through taking care of our first pool. Do not try to oversell you on chemicals . read more

These folks really know what they are doing. They are long time veterans of the pool business who don't waste your time or money. They taught me when I had my first pool and I went there exclusively when I lived closer. When I moved further from their shop, I used other stores closer to home sometimes, but I still go back here when time permits, or I have a real question or problem. When you are not sure what to do or what you need, this is the place to go. Wendy and Les have helped me now for about 18 years. If I could pick onlly one of my reviews to give 6 stars, this would be it. I have no excuse for not doing this review years ago. read more

disappointing experience - I think they upsold my dad on a new pool robot when his polaris (with less than 10 years on it) could have been fixed. He tried to get it his pool robot back and they said they threw it away. read more

Mahalo has been like a second home to us since we bought a fixer-upper with a scary green pool with tadpoles growing in it. They're generous with free advice and everything they've told us has been spot-on. They've saved us thousands of dollars by telling us how to fix problems ourselves rather than hire expensive pool professionals, and our pool is now in great shape because of their help. Thanks, Mahalo (though I guess that's a bit redundant )! read more

Wow, Mahalo is the best. I was incredibly frustrated with my pool water; I almost gave up and hired a pool guy but decided to give it one more try. Wendy and Les give great advice and there is zero pressure to buy a bunch of chemicals that you probably don't need. They helped get my pool right back to sparking status in no time. The clear advantage of Mahalo is the real world experience they have vs. going to a big pool supply company that hires people who really don't know what they are talking about. read more

We have had nothing short of outstanding service from Mahalo Pool Supply. We have taken in our pool sweep and Wendy will take apart the entire mechanism, diagnose the problem and whether it needs a part or simply has a screw loose, we never get charged a service fee. This is the only pool supply store we shop at and they more than meet our entire needs. read more

I agree with the other 2 reviewers. The place is owner -operated. Though u might see more stock at big chain stores, Mahalo has the important items and can get u anything the chain store can. You will not be ignored or wait a long time like at their competitors. They value your business and will take care of their customers. They also can come to your place and do repairs ! read more

Stay away from the chain pool supply stores! If you want to take care of your pool correctly go to Mahalo. I have been a loyal customer for years, and I have never been disappointed. Recently I needed to replace a pump on my system. I got the pump and a lot of great advice and help from the owners. They have always been very helpful and accommodating. They're a great local business. read more

The staff is super friendly and knowledgeable here. They helped solve a problem with our pool chemicals very efficiently. Also, their prices are pretty comparable to other pool stores. read more

Wendy, Les, and the rest of the crew go out of their way to help you. Great customer service. They have bailed me out many times. Service like they provide is hard to find any more. I've purchased pool supplies, filter media, pool cleaners, and pumps: all great products with great service. read more