Well, my last post on Facebook .. dated August 15th . . was a post after years of multiple uses of Airport Express Direct with terrific service . . .UNTIL . . .this past Monday, October 31st. I had scheduled a pick-up for 11:00am for transportation to Logan Airport . . for a business trip. By 11:05am with no one having shown up, I called all three phone numbers for the business . .one of which is Mike's cell number . . to no avail. By 11:10am, I had to load up my car and drive myself to the airport! What annoys me most is that I had spoken with Mike the prior Wednesday, October 26th, to confirm my transportation, and he said everything was all set. Mike finally did call my cell phone just prior to my boarding my flight at about 2:00pm to ask if I had made it to the airport. He said he was "looking into what happened" and would get back to me . . which, as of today, November 6th, he still has not. This is EXTREMELY disappointing. Over the years, I have been a loyal customer having used this business exclusively for both personal and professional travel , and have recommended Airport Express Direct to many friends and family members. What a horrible way to leave a customer . . just shameful! I obviously shall NEVER again utilize or recommend Airport Express Direct. If you were truly a stand-up business, you would have called me back . . . let me know what really occurred. . . how you dropped the ball and offered an apology . . . perhaps even offered complimentary transportation for my next trip. Yours is just another business, like so many others, where customer service, dependability, and accountability are a thing of the past . . . Sigh! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

One job. You had one job to do. Left me stranded at 4am trying to get to the airport. Confirmed by phone and email prior. Thanks a lot, dick. read more

About 2 year ago I booked Airport Express Direct to bring my parents to a Red Sox game in Boston. It was a birthday/anniversary present. I filled out all the information on line along with my credit card number. I even spoke to someone to confirm a day or two before. The day of the game the driver showed up late and told them they had to pay cash or he wouldn't bring them when his website clearly stated they excepted card cards. My father paid him just so they could go. My parents said he drove so fast to get them there which they were late for a ceremony happening before the game that they were looking forward to seeing. I was so upset as this was a gift. I reported him to the Better Business Bureau but of course he never responded. I would not recommend using him. I can see by other reviews nothing has changed. read more

I reserved a car to take me to Boston Logan. The driver called 5 min before pickup to say he was 1hr away. I called the owner and no one answers the phone. If you want a dependable ride don't call them!!! read more

I am very disappointed and extremely upset with the service they provided for my family. We originally contacted them on April 29th by email to confirm our date for May 28th, one month in advance. We followed up with emails to confirm the price. We had used them before on two occasions and were pleased with their performance. But this time it became a nightmare. We again sent another email on May 21st asking for the cost so that we could have his payment ready as we had previously paid cash at the company's request. We got an email back saying "Ok. I will finalize all Little later today. Will be in touch. Ok Yes I do have our number." This was the last contact we received from this company until 5PM on the 27th, to tell us the pickup would be at 3AM instead of the 4:15AM we had requested. We were not given any choices. Also, they doubled the price, we paid $578 for a round trip, and because of the timing we had no choice but to accept this since there were 5 adults and a 2 year old toddler. Next, they showed up at 3:15 in the morning with two Lincoln Town cars. Needless to say we were extremely crowded in the back seat. One of the Limos had to drive with an open trunk tied down, the one my grandchild was in. Our driver said they had to rush because they had another pickup at 5AM in Fairhaven. The driver of the car with the open trunk apologized and he needed two hands on the wheel as the car was swaying because the trunk was open and he was driving 85-90 miles per hour. We were at our gate 2 hours and 15 minutes before flight time. I feel we were overcharged based on the fact that they waited until the very last minute to give a price that we would be forced to take, which was twice as much as the last two times we used them. Based on the two smaller vehicles they drove to pick us up and their callous attitude toward our safety driving to Boston I would never use them again and never refer them to anyone including my enemy. read more