This is my third review of Airstream Orange County. The first review was quite favorable regarding the sales experience. The second article I submitted was very negative; and I still have to hold to my remarks. However, I will confess that I was rather frustrated and disappointed; and by luck of the draw, I ended up with an Airstream vehicle that was not up to the Airstream standard. By default; I realize every now and then there is going to be a bad apple in the bunch; or in automotive vernacular, a lemon! Since that time, I have cooled off quite a bit; and accepted my fate. I now own an Airstream Ridgeline; which I have used daily for the past six months or so. (I live in the Ridgeline full-time with my dog.) Having acclimated to the RV lifestyle; I have come to realize that the use and stress on the equipment is much greater when you live in the vehicle full-time; than someone who takes a trip four or five times a year. Even with the heavy use on the camper; I have only had one repair needed; which was probably more caused by operator malfunction; then by a defect in the workmanship or materials. So I wanted to write this third review and say that I am very happy with the service and effort put forth by the staff at the Orange County dealership. My sales representative is Bobby; and he has become a good friend. On his own time, and at his own insistence; he drove 20 miles after work and spent over two hours with me to get me situated after the malfunction that I mentioned above. Robert in the service department; has been flexible and communicative; and has been very courteous. Also, Candace has helped me a great deal with warranty information and insurance matters; which saved me a lot of hassle and time. It's too bad that I had a difficult experience; but, it wasn't a lack of sincerity or effort of anyone on staff at Airstream Orange County. This review is probably not the place to make the following comment; but I want to give a shout out to Matt and pray that he is doing well in his present challenges. Thank you, Bobby, Robert, Candace and all the staff at Airstream Orange County for your professional and courteous service. read more

Airstream Orange County - RV Dealers Near Me - MIDWAY CITY, California

I came spur of the moment because I was in the area. We were having an issue with the brake controller on my truck. Robert was kind enough to stop what he was doing and grab one of his techs and come out and diagnose the issue. We have been wrestling with this problem for a while, and it was terrific that he was able to pause what he was doing and help us diagnose the issue. From now on, we are buying all of our accessories from airstream of Orange County! Well done, fellas! read more

Barry was an absolute legend. Thank you, Barry, for your unconditional hospitality and for always making us feel welcome. When the best product is backed by the best service, it leaves a lasting legacy. read more

I'm very grateful for Bobby's patient service and Erick's detailed explanation. I finally got my first Air stream. definitely recommend.

Amazing business! Since the first call for a quote, to final decision making and picking up, I learned a lot from the crew of Airstream OC! Chris, Christian, Bobby, Candice, Eric, Noel are among the names that I want to say Thank You! During the 4 hours orientation, Eric taught me all the knowledge, experience, and tips with a lot of patience. As a 1st time RVer, I felt nervous and frustrated, but I was lucky to meet these great people and learn from them! I saw there were some not very positive reviews about their service dept. I hope improvements have been made! I will do some modifications later, then I will share my real experience with their service team then. read more

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The staff is amazing, great customer service, they treated us like family, Bobby, Chris , Candice, were great! Erick Sharrow was very patient while demonstrating how to stuff, and he answered all our questions, not to mention he has great humor. They shared their personal phone numbers, and watched us drive away like real family. Our experience was 1st class, so glad we own an Airstream. read more

Airstream Orange County - 2023 Airstream Bambi 19 ft - RV Dealers Near Me - MIDWAY CITY, California

Thank you for all your help and understanding. I want to thank Barry (I hope I got his name right) for his helping hand when my car broke down this morning in front of Airstream. In a stressful situation, it is always a relief to feel like someone is there. I am beyond thankful and hopefully I will be able to visit your location soon. I can imagine that customer service is beyond important in this location. read more

My husband and I both are so happy with our 16 ft RB Caravel Airstream. Bobby helped us decide our purchase, he truly is an awesome person and asset to your dealership. After our purchase, Eric ( another awesome employee ) walked us through the orientation of our new Airstream. Everything from top to bottom, inside and out, Eric went through everything in detail. Both Bobby and Eric made everything easy for us, and I am sure they have for many others, we lucked out! We drove away feeling confident and ready to explore in our beautiful new Airstream. Thank you Bobby and Eric, also a big thank you to Orange County Airstream. Best regards Darla and Bob Block read more

Scott was great. They were able to get my annual service done on my airstream within the constraints of my schedule. I had them detail it, and it looked amazing when I towed it home. read more

Barry was very knowledgeable and guided me through the process. His expertise and efforts with my purchase of my 2026 Caravel made the whole process smooth! I highly recommend Barry to everyone when you want to purchase an Airstream! read more

The new service team members (Scott, Matt, Ole, Robert, Esme, Edgar and Eric) are customer focused, addressed all of our service/repair requests and most importantly, delivered on time as requested to meet our travel plans. We recommend that you give the new service team an opportunity to address your service and repair needs. read more

Easy peasy, no pressure great team. I love Airstreams, and this place has plenty to choose from!

Scott in service is great! Scott went above and beyond to help out today. Very knowledgeable and communicative. Enjoy working with him, Matt and Robert. And Edgar! Edgar is the man. read more

HORRIBLE experience with Airstream Orange County's service department. On January 2, 2025, I brought my RV in for what should have been a minor repair: fixing a sliding power side step that wasn't working and an awning that kept getting stuck. Since then, I've been calling repeatedly to get updates, only to be met with Ricky's mailbox asking me to leave my contact information--no follow-ups, no updates, nothing. Today, I finally spoke with the receptionist, who informed me that all their service advisors including Ricky and Scott, have left the company and that a new advisor will start on January 20, 2025. I was told to wait until then for any update on the status of my RV. This level of disorganization and complete lack of communication is beyond unacceptable. I bought my RV to use and enjoy, not to have it sit indefinitely at a service center without any progress or information. Airstream is supposed to be a premium brand, but the service I've received has been far from premium. I expected professionalism, accountability, and much better customer service. This experience has been incredibly disappointing, and I strongly advise others to think twice before relying on Airstream Orange County for service. read more

Purchased a pottery barn model in 2023. It is a fantastic trailer. Traveled all over the west coast in it. The sales team was easy to work with and the service center has been tremendous keeping up with regular maintenance. read more

We have a vintage airstream from the 50s and it is hard to get folks who know how to navigate the problems that ultimately arise in a 70 year old vintage coach. The service team at Airstream OC have been top notch! Ole, Scott and Matt has provided us top notch service and we can't wait to work with them again once the need arrives. We'll done guys! read more

Airstream Orange County - RV Dealers Near Me - MIDWAY CITY, California

The Airstream dealer in Huntington Beach is superior. Their attention to Detail is impeccable. Customer Service is awesome. All their staff are friendly, helpful and knowledgeable on all models of air streams all years. It's simply amazing to find a group of people that care about their customers. I dealt with Scott and Matt who I have dealt with in the past, go above and beyond what they required to do. read more

I brought our Airstream for some warranty work and if it wasn't for Airstream at the factory side we would have had our Airstream sooner because everything goes through the factory. Our service writer Scott was very courteous willing to help and wrote us up with every detail that I described the issues. He was patient and I appreciated that. Please thank him again for me. read more

Great experience with Scott, Matt, and Raul in the service department! Thanks guys for your help with my refrigerator replacement.

We had gotten our little Airstream just a few months ago and taken it on a few short weekend excursions to begin getting ourselves acclimated with travel life. Our new experiences have all been very memorable thus far... but truth be told, we came across a few small items about our trailer along the way that we needed to have addressed. We felt our concerns were related to poor workmanship and materials from the factory, which was somewhat disappointing considering the Airstream brands reputation. We recognize the expectation for manufacturing and assembly of a trailer differ greatly compared to that of the an automobile considering the hand crafted hand built effort and process. We brought our new travel trailer to Airstream Service of Orange and met with Joe. Joe completely restored our faith in the Airstream company and took care of every item we brought to his attention. Not only were our concerns taken care of but expedited and executed with care and precision. Our experience with Airstream Service of Orange was so exceptional, we truly wish we had purchased our Airstream from here as well. Airstream of Orange will be our stop for our future service needs and our first stop when we are ready to upsize to a larger Airstream! read more

Airstream Orange County - Airstream Basecamp... Honda Ridgeline... The perfect pair on the road too fun and relaxation! - RV Dealers Near Me - MIDWAY CITY, California

Christian is very helpful. RV's are of a higher quality.theu are at the top of my list for my next RV.

The team is quick to pinpoint issues and answer questions. Some of the work didn't need service just a quick fix. Appreciated them being honest and saving us $. read more

Very happy of the service. Scott is very helpful and was able to accommodate me a same day service when lifting my Bambi. read more

Airstream Orange County - Very happy with the service. Scott is able to accommodate me in the same day to lift my Bambi. - RV Dealers Near Me - MIDWAY CITY, California

We had a first class experience with Scott in service at OC Airstream. The day we arrived to get our Atlas serviced, Scott greeted us and from start to finish with professionalism and resolved all of our issues which were numerous and very complexed. While our unit was in the shop he called us every week to inform us of its progress. He is the number one reason we will be continuing to use Airstream OC for all of our Atlas needs. He's a keeper for this company. Thanks Scott. read more

Got the exact RV at the exact price with a smooth finance experience. Ask for Bobby read more

The only 3 men that knew what they were doing are gone .... No one has a clue to what is going on from daily business/customer service to repair! I definitely will not return read more

I bought a Flying Cloud 27FB from Airstream Orange County last year. I just wanted to take a moment to mention the outstanding service I've received from one of their techs. His name is Erick Sharrow. From the day I picked up my trailer until now (8 months later), Erick has provided the white glove treatment time and again. He was kind enough to allow me to film his new owner walkthrough so that I could create short videos for our guests to help them understand how to operate everything in and outside the Airstream (We Airbnb our trailer). The guests always comment on how helpful Erick's videos are. Erick even gave me his personal contact and has never failed to return my calls, anytime I've needed help troubleshooting something I didn't understand. In my opinion, Erick is the absolute best guy you could have in his job. Very knowledgeable, friendly, helpful, and willing to take the time to help ensure you can maintain your Airstream the right way. I'd give this guy ten stars if I could! You can count me an extremely satisfied customer. read more

We recently purchased a Bambi from this dealer through Danny and had the walk through with Erick. It was a Birthday surprise and they made the entire experience incredibly easy and rewarding. They went out of their way to get us the deal we wanted, decorate the trailer and give us a thorough explanation of all the systems. If you want to buy an airstream, buy it here! read more

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Note, we didn't buy anything and just came to look. Sales staff was not pushy and didn't harass you. You can walk in and out of the airstreams on the lot. They have airstreams (used) for sale on consignment, but if you want to buy new it is actually currently cheaper to buy a new trailer than used due to the current wait time for delivery. Sales staff was up front with this information. Looks like they do service and parts too. read more

I couldn't be more pleased with my experience with Airstream Orange County. My family is in love with our new Globetrotter and it was a full team effort to help us through the process...especially since we live up in Northern California and were dealing with the team remotely (since Airstream Orange County offered the best price and quickest delivery). Erik T. in sales was extremely knowledgeable...never pushy...and secured us a solid deal on our rig. He also kept us informed every step of the way while our unit was being built. Candice B. was super responsive with all of the paperwork / registration. Joe G. & Oscar G. in service went above and beyond helping me navigate some of my after-market accessories. Joe even created a mockup of our custom battery install and took photos so I could get a sense of what the install would look like. On the BIG day of taking delivery, Erick S. was incredibly thorough and answered every question we threw at him. Even Kendra the receptionist was incredibly kind and patient with all of my many calls to check in during the process. Thank you Airstream Orange County for making my family's dream camper a reality!! read more

Airstream Orange County - 2022 27' Globetrotter FBT - RV Dealers Near Me - MIDWAY CITY, California

We are thrilled to share our experience in regards to the exceptional team we encountered at Airstream of Orange County! From our initial visit where we met Danny in the sales department, we knew we had made the right choice. Danny did not hover or make us feel pressured at all. He gave us access to the entire lot and was available for any questions. We ended up selecting a model that was not available on the lot and waited almost a year for delivery. Factory delays were unfortunate, but well worth the wait. During our wait Danny was informative. Upon arrival of our 2023 Flying Cloud RBT we were introduced to a few more team members including Candace with financing, Joe with service and Erick with delivery. Each one of them were fantastic and were such a huge part of making our adventuring dreams come true. Thank you for such a wonderful experience. We can't wait to adventure, explore and discover!!! read more

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Had a great a experience with Patrick. I called to check out an airstream and he helped me out since the phone call. Took the time to find it and hold it till I checked it out. He took his time to answer all my questions. He showed me different airstreams even tho we weren't interested in buying them. There was no bs nor sells tactics. Thanks Patrick for your costumer service. Recommend anyone to speak to him. read more

Purchased an Airstream all the way up in Seattle. This team managed delivery, and Eric on the team gave an amazing and warm introduction to the trailer. Made us feel more comfortable as new first time trailer owners. Also shout out to Bobby our sales guy and Candice in finance. read more

Amazing customer service from Erik Troester even after the purchase could not be happier with our airstream straight forward no games ! read more

Airstream Orange County - RV Dealers Near Me - MIDWAY CITY, California

A wonderfully relaxed and informative experience!! An outstanding selection of Airstreams both new and used. I absolutely feel confident in purchasing from them direct as opposed to purchasing from a private party!! Scott is THE BEST! read more

Very happy with the way my purchase and more importantly my negotiation was handled thank you Patrick and on the financial end Candice was also painless. read more

Our experience here was great! At first I was intimidated of walking in because I thought it would be another car dealership experience, but it was far from it. Scott took his time showing us different trailers, patiently answered all our questions and helped us figure out which airstream is best suited for our family. Highly recommend this dealership and Scott! read more

If you need to get your coach fixed bring it to airstream of orange county and allow the professionals to take care of it. David , Joe and Ian With the extra mile to make everything correct on my 2011 25FB flying cloud THANK YOU read more

Airstream Orange County - RV Dealers Near Me - MIDWAY CITY, California

The sales team is fantastic. They got us into the airstream of our dreams and we love it! The service department dropped the ball for us a couple of times... the first time by not telling us when our trailer was ready - apparently it had been sitting there waiting for us for about a month before we came to get it. The second time, we called to inquire about a repair and asked if we should just go to Jackson Center for this issue. We were told Jackson Center doesn't repair them, they only make them. That's far from the truth and we didn't appreciate being lied to. I wish we could trust servicing our trailer here after the amazing experience in sales, but we've gone elsewhere for the servicing part. read more

Had some new airstream hiccups after testing my new Airstream during the weekend. Erick was very helpful in getting back to me about some trouble shooting. It needed to be brought into the shop. When I got there Ian dropped everything and got me back up and running. I appreciate him following up to see how everything was going a few days later. Aaron has been super helpful in coordinating everything at the service department. read more