I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks, and I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future. read more

Lack of transparency in estimates. They just give you a lump sum. No breakdown of costs provided. Extremely high cost for service. Higher than most hvac repair in the area. Great sales tactics on their end if you are evaluating them from a business standpoint. Lots of AI interface and lack of personal human approach to business. I had an issue with my furnace. They came out and diagnosed it, and did the repair that day. Days later when I went to use it, same issue. They came back out and diagnosed two other issues, no mention of why we don't think that those things weren't present the first visit. So I paid for first and second visit. I think I should have been refunded the first visit since clearly that service didn't fix the job. Oh and the best is they already started trying to up sell me a whole new system...they installed mine 10 years ago. They were better 10 years ago. read more

I spoke to an AI agent to schedule a diagnostic. A technician came and I was told, erroneously, that I would have to replace a disconnect line to diagnose the AC, only to be told that my condenser had failed and I would have to spend 6 thousand to repair, or 12 thousand for a full HVAC replacement. I was charged 700 dollars for the disconnect replacement, only to not have working air conditioning. After replacing the disconnect, the technician said he saw heavy sparking and would have to continue to leave the breaker turned off (so he did it all for nothing). Furthermore, I found out they installed THE WRONG disconnect. It needed to be 40 amp rated but they installed a 30 amp rated disconnect. I also realize now it was completely unnecessary to replace this part in order to diagnose my problem. Now I'm out 700 dollars and my AC does not work. I'm trying to speak to someone but the only person I can get a hold of is AI. I cannot recommend this company. Oh and by the way the disconnect was a 30 dollar part. --UPDATE-- I was refunded my money in full, it seems as though my experience was not necessarily typical. I believe this is a decent good faith company, just be sure you have common sense whenever getting quotes for a major house project - and if something doesn't make sense or seems wrong then don't agree to anything and ask to speak to a higher up. read more

This company was great to work with. I needed plumbing work done and they made it a breeze! The office has great communication. Brogan was my plumber. He had exceptional customer service. He was knowledgeable and kind. He installed the faucets, water filtration system, garbage disposal, dishwasher, and oven in my kitchen. In my bathroom he installed my shower head and tub faucet and well as tha vanity faucet. Everything works great and looks well done. Would definitely hire them again. Thanks for giving a great experience. read more

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Call to fix a gas line and they had somebody out within an hour. Like that they sent a text with the technician photo and his experience and said he was on his way. Brogan should up within the hour that they told me. He was awesome and fix our problem so quickly. He got our gas back on and made sure our water heater was working properly as well. Highly recommended airworks. Thanks again read more

great experience with Airworks from start to finish. The estimation process was good and AirWorks pricing was competitive with others. They edged out the competition with their professionalism and clear communication. The insulation removal process was clean and quick. Nate, our HVAC technician was professional and explained our new system clearly. He and his team were also very neat and tidy installing our new insulation. Overall, we are very pleased with our experience. read more

Tommy is exceptional! Great personality, always informative, and someone I trust in my house. Love Airworks!

Prompt service, and the technician was very professional. Would recommend this company for HVAC service as they diagnosed my system and did not add on any unnecessary charges. read more

Julian was great at coming up with a clever solution. He was very considerate and helpful. Highly recommend their service.

We had our annual plumbing service performed by Brogan McReynolds of AirWorks. He was on time, respectful of our property, and checked everything. He tightened the handle on a bathroom faucet but everything else in the house was fine. He did inspect the tankless water heater mounted outside and identified it didn't meet the newer codes. So he came back the next day to install the required valves and flushed the system. Overall, he was efficient and professional. The price was reasonable for the parts and installation. read more

Outstanding customer service! Highly recommend for all you heating, cooling, and plumbing needs!!!

Excellent service from a friendly and reasonable tech. He helped me choose an economical solution and quickly installed. Very happy.

Emiliano came for a system HVAC maintenance. He was knowledgeable, respectful and courteous. Highly recommend.

It took some time to get things just right. Brogan is knowledgeable and details matter to him. Far price and a local company. Thank you

I trust AirWorks. Last winter I found a pool of water around my heating system and I called a different company and had them inspect my unit. This other company inspected my unit and said I needed to replace the entire system at a cost of $12,000.00 to $20,000.00. They offered a 10% discount if I signed a contract at that moment and had them replace my unit the following week. I didn't sign the contract. Instead I called AirWorks for a second opinion. The AirWorks technician was friendly and knowledgeable. He inspected my unit and determined the system was working fine. He said the water pump had failed and that's why I had water on the floor. He was able to replace the water pump in just a few minutes and it only cost me a few hundred dollars. Since then my heater has been working well and I've had no issues. Moving forward I will always call AirWorks first because I trust them. read more

Nick, from Airworks came out for a furnace diagnosis on my mobile home. I was impressed by his knowledge and excellent service. Also the company follow-up. A different company had advised me to replace my furnace for $8,360. I am relieved that Airworks figured out a minor problem. Now I can sleep with piece of mind knowing the furnace is safe to use. read more

AirWorks tech, Tommy R., came by for our annual maintenance. Polite and professional. Also gave me some pointers on the AC units outside how to keep them rodent-free. A+ experience as usual and highly recommended. read more

Make sure you DO NOT sign up for the monthly maintenance fee, canceling it is like trying to cancel cable TV

Emiliano came and performed our biannual hvac check with AirWorks Solutions. He was very professional and efficient. He informed us of new opportunities with AirWorks and was very thorough in his explanations. He did a great job. Thank you Emiliano. read more

Our tech Nick was great. Diagnosed and fixed the problem. Also provided us with some feedback on future projects but wasn't hard sell.

Brogan, their technician was terrific, friendly efficient and fair with cost. I'd highly recommend.

After over a year of NOT doing business with this company, and NOT owning the property in question, they continue to try to bill me while not rendering ANY service. Repeated calls to them to STOP this harassment yield empty promises to do so, and yet they continue to send me the bill. read more

Sam and Nick were phenomenal. Both my fiance and I were laid off recently, but still needed HVAC work done as our energy bill was peaking at $700 and the level of heat in certain rooms were making my family feel sick. Just an overall bad situation. Sam listened to my situation with compassion and helped me find solutions to curb energy usage while staying in my very limited budget. I had a load of questions and took all the time it needed to explain in layman's terms so I could understand what the pros and cons were of each option. I plan on referring Sam and Nick ar Airworks to my HoA and everyone I know locally because this level of professionalism and neighborliness is uncommon. Bravo to Airworks for hiring excellent staff. read more

Update...fact that the business didn't even care to follow up on my negative review reinforces my adverse feelings about the administration and customer service this company seems to accept. No business, regardless of size or success is too grand to ignore the importance of customer service. So be it. Annual service of our AC done very well by the technician Tommy. However much to be desired regarding communication and response when I was given appointment time and then had to call to find out it would be actually delayed due to company meeting. Additionally, no employee was available to speak to for duration of meeting until almost 9:30am the morning of my appointment. Additionally no one ever replied to my texts when I was trying to find out when my technician was going to arrive. I even sent a picture of the last text verifying that one of their employees responsible for setting up the appointment said there would be a service person at my home at 8am. No mention was made regarding a window of 4 hours was required (8am to 12). So, great service but poor administration and care of customer needs. read more

The Service Tech answered all my questions. He was pleasant and more importantly he gave me ballpark estimates on 3 options to think about.

My usual go to for service. I last had them clean the hvac on a new purchase. Good quality, quick, and affordable.

Under the So Cal Gas program for manufactured homes, installing tankless water heaters, this company is currently doing work at the Ventura Marina. Office staff is inept, dos not follow through answering messages, do not check their post office for mail sent to them. The list goes on. We had to threaten them to finally get a receipt for the money we paid. We require at Unconditional Lien Release on the work they do, and staff cannot comprehend what that form is, nor have they provided us with our request. Efficiency and knowledgeability is sorely lacking. The program for new tankless units is fantastic, but the company allowed to do the installation is INEPT. read more

Another great experience. Julian was great as always. Just needed water heater service. Took care of it quick.

Called Stephanie and her crew came for routine maintenance sent Tommy, who was on his game. Suggested Ductwork because of asbestos and I appreciate it that hard true advice. Would definitely definitely refer Airworks for their honest, caring advice. Thanks a lot, Tommy. read more

Michael was super nice and knowledgeable about our AC system. He had excellent customer service and was efficient. He quickly explained our issue and solved it. He was really friendly and provided good recommendations for the longevity of our unit. We would definitely recommend him and use this company again in the future. read more

I just had my new HVAC system installed. I wish I could say that AIRWORKS is great, but I can't because they are better than great! They are excellent and beyond! I got many quotes and did my homework. Not only did AIRWORKS give me the best bang for my buck, the super knowledgeable techs and the installation team were top notch. I've never seen a team work so well together. They love their job and it shows. Do not hesitate to give them a call! read more

I scheduled an appointment online to service my HVAC. There were multiple options for appointment times and I was able to schedule a morning appointment. I received text messages to confirm my appointment and letting me know when Emiliano would arrive. After inspecting my HVAC, I asked Emiliano to give me good, better, best options with price estimates. Then I made a decision and he made the repairs. He was vey knowledgeable and professional. Overall, great experience. read more

AirWorks has very nice people working for them. We have used them for multiple repairs and have ended up satisfied with the work and professionalism. read more

Nothing is worse than when your toilet breaks and the darn warranty company won't cover it. Then the quotes you get from plumbers are all over the place, with made-up issues that don't exist. That's what u experienced, until I remembered that Airworks, a local, family owned business, recently added plumbing to their list of services. So they were no longer, just the AC/ heating people I had known about in the community, they had increased their services available. I reached out to Stephanie, the brilliant mom who's pictured on their vehicles, and told her what I needed. They were very quick and responsive to scheduling an appointment for a technician to come out to my house and replace my toilet, it was practically instantaneous. The day prior to my scheduled appointment, I got a text message saying that they would arrive during a four hour period. I must say, It's very easy to respond to them in regards to text messages. I got a text message letting me know when the technician/rep Riley would be arriving. He was very friendly, informative, and helpful. He explained what he'd be doing and let me know the process, as well as the estimated time of completion. Riley was really friendly and really fun to work with. We talked a little bit while he was removing my old toilet and installing the new one. Get ready for the addition of plumbing. Awesome company very responsive, hard-working, and dedicated to making sure that you are happy with the job they have done. Plus, they are a small business and family owned. There's nothing better than that, right? read more

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I love this company. I've been using them for years. We put in a service request yesterday, and their response time was quick, and the work was done, efficiently and well read more

We needed our AC condensing unit relocated to accommodate a yard remodel. We decided to replace the whole furnace/AC at the same time just to get another 10+ years before we have to do serious maintenance - it was all working, but starting to show its age. The good: AirWorks was able to accommodate us quickly, and stayed through to get the job done even though the work extended through the 4th of July. We're happy with the outcome of the work: it's professionally done, for example they ran the attic wiring through flex metal conduit vs. just NM-B for better cable protection. Less good: The estimator underbid the job and they added $1800 to the price tag. They didn't tell us until after they demolished the old unit - and it wasn't because they discovered something new; the electrical subcontractor was going to charge more than the estimator had thought. Both the estimator and the installer kept trying to upsell us: a wifi thermostat (we already have a Nest), an air filter add-on (we already have air filtration), blow-in insulation (we already have blow-in insulation on top of roll-in insulation), etc. Lastly, a trouble light I'd installed in the attic disappeared when they were cleaning up. I think they mistook it for one of their tools. I probably won't go with AirWorks again. The main sticking point for me was the up-charge. Up-charging us by over 10% after the initial bid, and after demolishing our existing functional unit, was not professional. Their estimators are more sales-people than tradespeople. Next time I'll go with a smaller company where the installer does the estimating to avoid any unwelcome surprises. read more

They were great! Explained quite a bit and did everything promised. I even signed up for the next service in advance. I'll update after the next service! Hopeful, it'll be as good as the first!. read more

Nick came out and fixed my a/c which happened to be clogged. He was fast, friendly, and very knowledgeable.

Julian was great! He arrived early in the time slot and was friendly, informative, and patient. He investigated all plumbing we inquired about and gave practical feedback on what was and wasn't a priority. read more

I requested for a drain cleaning and they were able to promptly schedule me. I had two shower drains that were both kind of sluggish and potentially clotted. My service technician was Julian who was very polite and came on time. He was able to diagnose the problem and quickly fix the issue. Thank you so much for coming out and I highly recommend it works for any of your plumbing issues! read more