I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks, and I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. [[HIGHLIGHT]]I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem.[[ENDHIGHLIGHT]] I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. [[HIGHLIGHT]]The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem[[ENDHIGHLIGHT]]. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. [[HIGHLIGHT]]I am very happy with how they addressed this past issue and will be calling them in the future.[[ENDHIGHLIGHT]] read more

Lack of transparency in estimates. They just give you a lump sum. No breakdown of costs provided. Extremely high cost for service. Higher than most hvac repair in the area. Great sales tactics on their end if you are evaluating them from a business standpoint. [[HIGHLIGHT]]Lots of AI interface and lack of personal human approach to business.[[ENDHIGHLIGHT]] I had an issue with my furnace. They came out and diagnosed it, and did the repair that day. Days later when I went to use it, same issue. They came back out and diagnosed two other issues, no mention of why we don't think that those things weren't present the first visit. So I paid for first and second visit. I think I should have been refunded the first visit since clearly that service didn't fix the job. Oh and the best is they already started trying to up sell me a whole new system...they installed mine 10 years ago. They were better 10 years ago. read more

[[HIGHLIGHT]]I spoke to an AI agent to schedule a diagnostic.[[ENDHIGHLIGHT]] A technician came and I was told, erroneously, that I would have to replace a disconnect line to diagnose the AC, only to be told that my condenser had failed and I would have to spend 6 thousand to repair, or 12 thousand for a full HVAC replacement. I was charged 700 dollars for the disconnect replacement, only to not have working air conditioning. After replacing the disconnect, the technician said he saw heavy sparking and would have to continue to leave the breaker turned off (so he did it all for nothing). Furthermore, I found out they installed THE WRONG disconnect. It needed to be 40 amp rated but they installed a 30 amp rated disconnect. I also realize now it was completely unnecessary to replace this part in order to diagnose my problem. Now I'm out 700 dollars and my AC does not work. [[HIGHLIGHT]]I'm trying to speak to someone but the only person I can get a hold of is AI.[[ENDHIGHLIGHT]] I cannot recommend this company. Oh and by the way the disconnect was a 30 dollar part. --UPDATE-- I was refunded my money in full, it seems as though my experience was not necessarily typical. I believe this is a decent good faith company, just be sure you have common sense whenever getting quotes for a major house project - and if something doesn't make sense or seems wrong then don't agree to anything and ask to speak to a higher up. read more

The technician, Brogan, did a great job today installing the Moen Flo Smart Water Monitor. He was professional, knowledgeable, and made the installation process smooth. I'm very happy to have this system installed--it gives me peace of mind knowing I can monitor my home's water while I'm out of town. Thank you! read more

Nick, from Airworks came out for a furnace diagnosis on my mobile home. I was impressed by his knowledge and excellent service. [[HIGHLIGHT]]Also the company follow-up[[ENDHIGHLIGHT]]. A different company had advised me to replace my furnace for $8,360. I am relieved that Airworks figured out a minor problem. Now I can sleep with piece of mind knowing the furnace is safe to use. read more

AirWorks tech, Tommy R., came by for our annual maintenance. Polite and professional. Also gave me some pointers on the AC units outside how to keep them rodent-free. A+ experience as usual and highly recommended. read more

Make sure you DO NOT sign up for the monthly maintenance fee, canceling it is like trying to cancel cable TV

Joke of a company. Management is all over the place, the sales team is barely functionally and upsells. Company doesn't care/plan about the actual installion or well being of your unit so everything is rushed, inaccurate or incomplete. Installer Manager even got in my face over heightened emotions. Hope the owners wake up read more

It took some time to get things just right. Brogan is knowledgeable and details matter to him. Far price and a local company. Thank you

I trust AirWorks. Last winter I found a pool of water around my heating system and I called a different company and had them inspect my unit. This other company inspected my unit and said I needed to replace the entire system at a cost of $12,000.00 to $20,000.00. They offered a 10% discount if I signed a contract at that moment and had them replace my unit the following week. I didn't sign the contract. Instead I called AirWorks for a second opinion. The AirWorks technician was friendly and knowledgeable. He inspected my unit and determined the system was working fine. He said the water pump had failed and that's why I had water on the floor. He was able to replace the water pump in just a few minutes and it only cost me a few hundred dollars. Since then my heater has been working well and I've had no issues. Moving forward I will always call AirWorks first because I trust them. read more

Emiliano came and performed our biannual hvac check with AirWorks Solutions. He was very professional and efficient. [[HIGHLIGHT]]He informed us of new opportunities with AirWorks and was very thorough in his explanations.[[ENDHIGHLIGHT]] He did a great job. Thank you Emiliano. read more

I just had my new HVAC system installed. I wish I could say that AIRWORKS is great, but I can't because they are better than great! They are excellent and beyond! I got many quotes and did my homework. Not only did AIRWORKS give me the best bang for my buck, the super knowledgeable techs and the installation team were top notch. I've never seen a team work so well together. They love their job and it shows. Do not hesitate to give them a call! read more

Under the So Cal Gas program for manufactured homes, installing tankless water heaters, this company is currently doing work at the Ventura Marina. [[HIGHLIGHT]]Office staff is inept, dos not follow through answering messages, do not check their post office for mail sent to them[[ENDHIGHLIGHT]]. The list goes on. [[HIGHLIGHT]]We had to threaten them to finally get a receipt for the money we paid.[[ENDHIGHLIGHT]] We require at Unconditional Lien Release on the work they do, and staff cannot comprehend what that form is, nor have they provided us with our request. Efficiency and knowledgeability is sorely lacking. The program for new tankless units is fantastic, but the company allowed to do the installation is INEPT. read more

My usual go to for service. I last had them clean the hvac on a new purchase. Good quality, quick, and affordable.

[[HIGHLIGHT]]Another great experience.[[ENDHIGHLIGHT]] Julian was great as always. Just needed water heater service. Took care of it quick.

[[HIGHLIGHT]]Called Stephanie and her crew came for routine maintenance sent Tommy, who was on his game.[[ENDHIGHLIGHT]] Suggested Ductwork because of asbestos and I appreciate it that hard true advice. Would definitely definitely refer Airworks for their honest, caring advice. Thanks a lot, Tommy. read more

Sam and Nick were phenomenal. Both my fiance and I were laid off recently, but still needed HVAC work done as our energy bill was peaking at $700 and the level of heat in certain rooms were making my family feel sick. Just an overall bad situation. [[HIGHLIGHT]]Sam listened to my situation with compassion and helped me find solutions to curb energy usage while staying in my very limited budget.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had a load of questions and took all the time it needed to explain in layman's terms so I could understand what the pros and cons were of each option.[[ENDHIGHLIGHT]] I plan on referring Sam and Nick ar Airworks to my HoA and everyone I know locally because this level of professionalism and neighborliness is uncommon. Bravo to Airworks for hiring excellent staff. read more

Update...fact that the business didn't even care to follow up on my negative review reinforces my adverse feelings about the administration and customer service this company seems to accept. No business, regardless of size or success is too grand to ignore the importance of customer service. So be it. Annual service of our AC done very well by the technician Tommy. However much to be desired regarding communication and response when I was given appointment time and then had to call to find out it would be actually delayed due to company meeting. Additionally, no employee was available to speak to for duration of meeting until almost 9:30am the morning of my appointment. Additionally no one ever replied to my texts when I was trying to find out when my technician was going to arrive. I even sent a picture of the last text verifying that one of their employees responsible for setting up the appointment said there would be a service person at my home at 8am. No mention was made regarding a window of 4 hours was required (8am to 12). So, great service but poor administration and care of customer needs. read more

AirWorks has very nice people working for them. We have used them for multiple repairs and have ended up satisfied with the work and professionalism. read more

Michael was super nice and knowledgeable about our AC system. He had excellent customer service and was efficient. He quickly explained our issue and solved it. He was really friendly and provided good recommendations for the longevity of our unit. We would definitely recommend him and use this company again in the future. read more

[[HIGHLIGHT]]I scheduled an appointment online to service my HVAC. There were multiple options for appointment times and I was able to schedule a morning appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I received text messages to confirm my appointment and letting me know when Emiliano would arrive.[[ENDHIGHLIGHT]] After inspecting my HVAC, I asked Emiliano to give me good, better, best options with price estimates. Then I made a decision and he made the repairs. He was vey knowledgeable and professional. Overall, great experience. read more

They were great! Explained quite a bit and did everything promised. [[HIGHLIGHT]]I even signed up for the next service in advance.[[ENDHIGHLIGHT]] I'll update after the next service! Hopeful, it'll be as good as the first!. read more

Nick came out and fixed my a/c which happened to be clogged. He was fast, friendly, and very knowledgeable.

Nothing is worse than when your toilet breaks and the darn warranty company won't cover it. Then the quotes you get from plumbers are all over the place, with made-up issues that don't exist. That's what u experienced, until I remembered that Airworks, a local, family owned business, recently added plumbing to their list of services. So they were no longer, just the AC/ heating people I had known about in the community, they had increased their services available. I reached out to Stephanie, the brilliant mom who's pictured on their vehicles, and told her what I needed. They were very quick and responsive to scheduling an appointment for a technician to come out to my house and replace my toilet, it was practically instantaneous. The day prior to my scheduled appointment, I got a text message saying that they would arrive during a four hour period. I must say, It's very easy to respond to them in regards to text messages. I got a text message letting me know when the technician/rep Riley would be arriving. He was very friendly, informative, and helpful. He explained what he'd be doing and let me know the process, as well as the estimated time of completion. Riley was really friendly and really fun to work with. We talked a little bit while he was removing my old toilet and installing the new one. Get ready for the addition of plumbing. Awesome company very responsive, hard-working, and dedicated to making sure that you are happy with the job they have done. Plus, they are a small business and family owned. There's nothing better than that, right? read more

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I love this company. I've been using them for years. We put in a service request yesterday, and their response time was quick, and the work was done, efficiently and well read more

We needed our AC condensing unit relocated to accommodate a yard remodel. We decided to replace the whole furnace/AC at the same time just to get another 10+ years before we have to do serious maintenance - it was all working, but starting to show its age. The good: AirWorks was able to accommodate us quickly, and stayed through to get the job done even though the work extended through the 4th of July. We're happy with the outcome of the work: it's professionally done, for example they ran the attic wiring through flex metal conduit vs. just NM-B for better cable protection. Less good: The estimator underbid the job and they added $1800 to the price tag. They didn't tell us until after they demolished the old unit - and it wasn't because they discovered something new; the electrical subcontractor was going to charge more than the estimator had thought. Both the estimator and the installer kept trying to upsell us: a wifi thermostat (we already have a Nest), an air filter add-on (we already have air filtration), blow-in insulation (we already have blow-in insulation on top of roll-in insulation), etc. Lastly, a trouble light I'd installed in the attic disappeared when they were cleaning up. I think they mistook it for one of their tools. I probably won't go with AirWorks again. The main sticking point for me was the up-charge. Up-charging us by over 10% after the initial bid, and after demolishing our existing functional unit, was not professional. Their estimators are more sales-people than tradespeople. Next time I'll go with a smaller company where the installer does the estimating to avoid any unwelcome surprises. read more

[[HIGHLIGHT]]Julian was great! He arrived early in the time slot and was friendly, informative, and patient.[[ENDHIGHLIGHT]] He investigated all plumbing we inquired about and gave practical feedback on what was and wasn't a priority. read more

[[HIGHLIGHT]]I requested for a drain cleaning and they were able to promptly schedule me.[[ENDHIGHLIGHT]] I had two shower drains that were both kind of sluggish and potentially clotted. My service technician was Julian who was very polite and came on time. He was able to diagnose the problem and quickly fix the issue. Thank you so much for coming out and I highly recommend it works for any of your plumbing issues! read more

We had our semiannual checkup. [[HIGHLIGHT]]Nick was very thorough and explained everything completely.[[ENDHIGHLIGHT]] The HVAC equipment is working fine but it was added to our house 10 years ago long after the house was built. Nick presented options to improve the airflow by changing the ducting. read more

AirWorks: A FIVE STAR CONTRACTOR [[HIGHLIGHT]]Special shoutout to Stephanie and Barnaby who went out of their way to make my experience with AirWorks the best.[[ENDHIGHLIGHT]] AirWorks in my experience stands for Integrity, Honesty, Reliability, Courtesy, Professionalism, Quality and Efficient Workmanship, and Technical Skill. They proudly stood behind their brand "Family Run. Mom Approved," by how they treated me like family and ensured the attic Radiant Barrier Insulation project, I hired them for was done to my complete satisfaction. [[HIGHLIGHT]]They were responsive to and willing to address my specific needs and concerns, and followed up to make sure I was satisfied with their work, which exceeded my expectations.[[ENDHIGHLIGHT]] I would gladly and highly recommend them to you, my family, and friends. read more

[[HIGHLIGHT]]They are always pleasant to work with.[[ENDHIGHLIGHT]] Nick was great! He was very informative. I would definitely recommend them . read more

Has our annual maintenance review completed by Emi. He was professional and covered many aspects of what was going on in our home. We can be rest assured our AC won't be quitting during hot weather this year! Thank you Airworks for hiring and sending out such professional and knowledgeable workers. read more

Nick came out today for my yearly HVAC maintenance. Very pleasant and knowledgeable. He even helped me set up my Smart thermostat app so I can operate from my phone. Thanks for all your help Nick! read more

[[HIGHLIGHT]]I'm very pleased with Air Works.[[ENDHIGHLIGHT]] The guys are always on time! Tommy was at my place right on time. He checked my AC and furnace. Thankfully, there were no issues. He was professional & answered my questions. read more

Airworks is just THEE company to go with. I used them a couple years ago and got top notch service and here I am again because their service is unmatched. AC wasn't working again - it's old - and it's been really hot. I called them today and they set me up with an appointment for tomorrow but ended up being able to get me in today. I had the pleasure of having Tommy as my technician and he got to my house quicker than expected, fixed my issue, went above and beyond and even got a couple laughs in! 10/10 recommend. From start to finish the service is excellent! Thank you guys!! read more

AirWorks is super. Angel came out Tuesday because the thermostat had gone crazy and was cooking us alive. He replaced the thermostat and helped me to get the app on my phone and showed me how it worked. Then today he came out and did the bi-yearly check up. Very thorough. He is friendly but gets the job done. Excellent service read more

[[HIGHLIGHT]]We were pleased with the service we received from your Technician Michael Mendoza.[[ENDHIGHLIGHT]] After conducting a thorough inspection of our heating system, he patiently provided us with a detailed description of the problem. Long story made short, his professionalism as well as his knowledge of our heating system ensured our home is safer to live in. We will continue to use Airworks and we will refer them to our family and friends. read more

Top notch service. Everyone I spoke to was friendly, accommodating and prompt. Julian did an awesome job with my plumbing needs and was honest and upfront with options/solutions. Made a return visit after the part I bought was found to be broken. Got my go-to service professionals now! read more

Was having issues with AC unit. Contacted Airworks and Kevin called me to better understand my situation and walk me though next steps. They sent someone out right away and worked around my schedule! Nick came to the house and was on time, polite and very knowledgeable. Nick ran all the diagnostics and was able to identify our problem and assist us with options. Nick was great and the experience with the company as a whole was amazing! read more

We seriously love Michael he's hands down the best AC tech we've ever worked with. Not only is he professional and super knowledgeable, but he's also just an incredibly kind, down-to-earth person who genuinely cares. He explained everything clearly, showed up on time, and went above and beyond to make sure everything was working perfectly before he left. It's rare to find someone this trustworthy and thorough. If you're looking for someone who knows what they're doing and treats your home with respect, Michael is it. We'll never use anyone else! read more