Called to get my AC serviced because I forgot to do it last year, and this summer is placing a heck of a lot more strain on it than it normally gets. Got a quick appointment when I wanted it and my Tech, Edwyn, showed up right on time. Edwyn, did a great job, told me everything he was going to do and did, and gave me options for the future to help my system stay running for longer. Absolute pro! Booking him to come out for the furnace when the weather turns colder (when that ever happens). Edwyn and the team at Air Force are great. They will be my first call from here on out for HVAC needs. read more

$700.00 AN HOUR Yep, a friendly serviceman came, did a basic air conditioning repair and he did a good job. But, I timed the visit, and it was a few minutes under an hour, and that included everything; the estimate and repair labor. The bill was $ 758.00 for that hour. I talked to the repairman about the cost of parts versus labor and he said they were not separated out. I talked to the business owner later on. He said that of the $758, the parts were about $80....although I found Amazon is cheaper. He did go through his costs with me, stating they were part of the job, but most had nothing to do with the repair but rather, costs of running a large corporation ......costs such as .....employee benefits ......travel time to and from the job ......office management ......payments on his fleet of trucks, my guess ......profit for the owner that the worker never receives. On the other hand, the costs of a self-employed serviceman would be parts and labor only, in his bill, usually $50-$100 an hour plus parts. So, bottom line, it was a simple job with cheap parts which I accepted ....trusting that it would require more time and cost than it actually did. My bad, I should have gotten another estimate, which means a second cost for a second estimate, but in this case I should have paid it. SINCE I KNEW THE REPAIR THAT WAS NEEDED, I SHOULD'VE BEEN ABLE TO BARGAIN A BIT LOWER WITH SUBSEQUENT CONTRACTORS... SOMETHING I WILL REMEMBER IN MY FUTURE CONTRACTED JOBS. My view, everything was legal, but the service of a large air conditioning company should be noticeably cheaper or else it offers no benefit to offset the cost. I saw no such benefit. Finally, I would encourage you to talk to the owner, he's pleasant and well spoken. He will have a lot to say. read more

Edwyn from Air Force Air Conditioning truly went above and beyond to get our air conditioner running again. Our unit was very old and heavily rusted, and honestly, we weren't sure it could even be repaired--but Edwyn was determined to make it work. He spent several hours troubleshooting and fixing the system, refusing to give up until everything was up and running properly. What really stood out was his communication throughout the entire process. He kept us informed every step of the way, explaining what he was doing and what to expect. It made a stressful situation much easier to deal with. I highly recommend Edwyn and Air Force Air Conditioning for their dedication, professionalism, and outstanding service. read more

My A/C went out in my home and I was able to get service the same day! Edwyn Mena showed up to our door and he was professional, courteous, and was able to determine our issue immediately. He was both informative and respectful the entire time he was here. He made the repairs the same day and we will definitely be scheduling regular maintenance with Air Force Air Conditioning & Heating! Thank you, Edwyn! read more

Great team and amazing work. They answered every question I had and was able to accommodate me and my schedule. They removed my old AC unit and installed the new one within a few hours. Definitely recommend this team if you have any AC issues. read more

The tech was very nice; however the quote provided was 25% higher than other quotes for equipment that was not as highly rated.

Our air conditioner crapped out right in the middle of all this insane heat wave we've been having and we couldn't find anyone to come out immediately until we contacted Air Force Air Conditioning and they were happy to come out and check it. Edwyn was here literally in less than 2 hours. Edwyn Mena was our technician and even tho our air conditioner was not working at all and was hissing and hot he was able to fix it immediately until we can get a new one. He also gave us so much valuable information about what type of AC to get when we do replace it. We have a little Yorkie who was struggling in the heat and it was really important to have it quickly fixed and that's exactly what was done, Edgar is a rockstar!! We would highly recommend Air Force HVAC. read more

Alex was fantastic. Great communicator. Very skilled. Calling them again if anything comes up.

Air Force Air Conditioning and Heating provided 5 star plus service from our initial phone call to book the appointment with the pleasant and informative Maria, to the comprehensive maintenance performed by the punctual, neat, very knowledgeable, friendly and efficient technician, Edwyn. Edwyn, who has outstanding communication skills as well as being very thorough, displayed pride in his work and a commitment to providing an excellent customer experience. It was a hot day in Thousand Oaks and the old HVAC system was in need of attention. Edwyn serviced both the heater and air conditioning system and his attention to the air conditioning produced the cool air we needed to make the house more comfortable. Because the systems are old he provided helpful anticipatory guidance about how best to keep them in the best possible condition to last as long as possible and how to make a cost benefit analysis about when it would make more sense to consider replacement versus making repairs. The price was very fair given the availability, arrival at the scheduled time, time spent educating us and servicing the units, and the end result of having a comfortable indoor temperature. The report of the service call produced by Edwyn was very helpful in it's explanations and details. Based on our excellent experience, we highly recommend Air Force Air Conditioning and Heating. Many thanks! read more

Absolute nightmare of an experience. I spent nearly $29,000 on a brand-new AC system with this company, and it has been nothing but a disaster due to faulty installations. Twice now, I have had major issues. First, my ceiling completely flooded because they didn't install the drains correctly. Then, to make matters worse, tech technicians from their own company came back out and admitted to me that the initial installers didn't properly protect my units. The customer service is just as terrible as their workmanship. When I called them to address these major issues, they claimed they didn't even have me in their system! They actually made me prove that I had paid them. Nearly $29k is a lot of money to spend on a system, and you expect the job to be done right. Their installation is worse than amateur. Do not buy from them. Don't make the same mistake I did--use a different company. read more

This post is to recommend this company due to the integrity they have shown during my last interaction with them. I have been a long time customer of this company working with Jessy the owner for my HVAC needs. Sadly Jessy passed away and the helms of this company is passed on to his capable partner Rocky. Rocky's business model is to provide quality service even during the height of the peak season and that's why they were able to show up first thing in the morning on a weekend. I got a quote from them to install a packaged roof unit on 8/1/2026 and I accepted the quote and work was scheduled to be done on 8/4/2026. Unfortunately there was a tiny error where my phone number was not recorded in the system properly and my attempts to get updates and ask questions were left unanswered. Later on I learned that the owner himself had attempted 8 times to reach me and due to wrong phone number was unable to do so. At the time I didn't know this and I had moved on to contract with another company because at that point I didn't know why I wasn't getting my messages answered. The owner Rocky was supportive of this decision and refunded the deposit right away. Not only that, he reviewed his phone system messages and their intake software system to figure out why the process failed and he is implementing mitigation to avoid such future incidents. Also his Mother Maria who is part of the company and helps return phone calls and ease concerns of distressed customers, personally reached out to me and explained the situation. It was very clear that she is also a woman of integrity and standing by their customers was her number one priority. Rocky explained that he would face a loss because the crane had been ordered and the deposit would not be refundable and there would be other non refundable costs due to this cancelled order. However despite his monetary loss he refunded the amount right away. This is a company that values customer service. read more

Edwyn came by late on Friday evening to troubleshoot our AC that was having trouble cooling. Tried a couple things and ended up bringing it back to life. Experienced and talented tech. Arrived 20 min after requesting service and knocked it out of the park. Air Force has locked in future AC needs for us. read more

It was about time I write this review. This review is simply based on my own experience. First came across this business many many years ago just by doing a simple online search. My father was in Air Force so this is what initially drew me to them. Went to their website and it looked like a nice family run business which is why I leaned further into their direction when making a decision on whom to contact. If I remember correctly my first method of contact was sending an online request for quote or appt. I dont recall waiting long for a response at all. I believe I received a same-day or next day response. Friendly, not overly technical or complicated (thank goodness), just kept it simple. Explained what they do and was collaborative in scheduling a date/time amicable to both parties. First impression - absolutely nailed it. Over the next few years they were my only goto for anything AC related. And it has always been the same technician that came out. Friendly, company branded attire, and always explained things in a way for a complete novice to understand. I pointed out company branded attire which one may not think it that important, but after years of going through a "home warranty company" which sent out techs in stained white tee shirts, khaki shorts and flipflops, having a properly dressed person is now one of the make-or-break qualities I seek from any professional. This brings me to a couple of years ago when my last AC unit completely went out to which there was no fix or revival in the cards. There was only one deliberate choice to turn to. They honored the quote I was given, there was no surprise fee or charges whatsoever. Not that i was expecting those as over the years having been a customer of theirs, they have operated with nothing but honesty and integrity. The team that came out worked in the hot sun and those few moments where I had a few minutes to look at them work, they just moved around each other like it was almost a choreographed dance. Very impressive! They went well above and beyond what was already a high expectation. After the team left, after what would undoutebly be an exhausting day, one would never have known they were even here save for one meticuolously installed/working AC unit. It has now been almost 2 years since the install and i'm coming up to schedule the next annual maintenance appt. One of those rare yearly expenses where I am actually pleased to have with absolutely no reservations whatsoever. This being a family business, I take confidence in that this will be around for generations. Even mentioned this business to my family in Simi should they ever be in need. read more

What stood out the most was Edwin's dedication to customer satisfaction. He took the time to explain the work being done and answered all my questions patiently. His team mirrored his professionalism--working diligently and respectfully throughout the service appointment. The entire experience was seamless, and I can confidently say that Air Force Air Conditioning and Heating, with Edwin Mena leading the charge, exemplifies what excellent customer service should be. I highly recommend them to anyone in need of heating and cooling solutions! read more

Air Force Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Thousand Oaks, California

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I had a wonderful experience with Edwyn and Alex at Air Force. I had first called a competitor when my upstairs air vents stopped blowing any air - after promising to call me back in 15 minutes with their availability, 2 hours later I called back and they said they couldn't get to me until the following week. When I called Air Force, they were able to come out that afternoon. Edwyn and Alex were able to diagnose my problem and repair my AC unit after clearly explaining my options and costs. They even stopped by a week later for a courtesy follow up to make sure everything was still working perfectly. Can't say enough good things. Definitely make Air Force your first call. read more

I made this appointment late last night and the technician Alex showed up right on time today. He was quick and efficient and diagnosed the problem within minutes. He was able to show me what the problem was and what would need to be done to fix it. I am very impressed with this company. The team has helped us out in the past, and has always been prompt and efficient. I was especially appreciative of Alex and his service today and I appreciate his clear communication and sharing his expertise. read more

We had a really good experience with Air Force Heating and Air. Tom and his crew, Eric, Jacob, and Freddie, installed our new AC and did a great job. They showed up on time, were professional, worked neatly, and took good care of our home. I also appreciated that their pricing was competitive and they really took the time to make sure everything was done right. They did not rush and paid attention to the details, which really showed in the finished work. Overall, we are very happy with the installation and would definitely recommend them. read more

We had our annual service with Air Force and was impressed by the thorough and professional job Ernie did for us. He honestly seemed to care about us. We bought our air conditioning system from this company and are very happy with their service. I recommend them highly. read more

The service from beginning to end was exceptional. Edwyn worked very hard to work within my HOA requirements and find me the right unit. The installation crew and very courteous, on time and went out of their way to help me. I am very happy with my new Air conditioning and heating units. Thank you to Edwyn,Eric,Sebastian,Alfredo and George. read more

Fantastic AC maintenance service to get prepared for the hot summer. Ernie Valencia arrived on time and was professional and thorough. Pricing is fair and the services are top notch. As an added bonus, Ernie also educated me about my AC system. Highly recommend this AC company and Ernie! read more

Thank you Edwyn for your honesty, patience, expertise, and great attitude. You took a stressful and frustrating situation and rectified it with professionalism ....and a smile. Air Force Is lucky to have employees like you. read more

A couple of days ago contacted Air Force to talk to about my situation with my aging heating/AC units. The woman who answered the phone was very courteous, helpful, and scheduled to technicians to come to my house that day. Edwyn Mena and Rafael Quintana came right on time and were super helpful in evaluating what was happening and what my options were. I never felt pressured or hurried. They listened to my concerns and gave me options. Overall, great experience with Air Force! read more

Edwyn and Alex were so great. Very good manners, answered all of my questions, a joy to be around. I will use this company for my heating and air conditioning as long as I live. read more

Edwyn Mena and Air Force Air Conditioning team helped us identify our HVAC issue and replace our old system quickly and professionally. The pricing was fair, and the service was excellent throughout the process. We especially appreciate that he and the team offer a free follow-up visit to make sure the new system is running properly before the hot summer season. Highly recommend! read more

Worked with Ernie for a regular maintenance and he was great! Very friendly and helpful with letting us know what was going on with everything. I'll continue to work with this company for ac/heating needs read more

Not the place to go if you are a woman of color(with a clear accent). Jesse's attitude over the Phone was drastically different when my boyfriend (no accent) talked to him vs when I (female, with accent) talked to him. literally laughing at me with a sneer when I got the temp wrong and treating my accent as if I am speaking another language. There are so many companies. Macho racist attitude is not what I look for when I am paying someone for a job. Woman or other folks of color. Find a different place. "And Jesse response reflects to what degree he lacked awareness. I got off the phone after a 5 minutes call bc I was done tolerating the attitude. Jesse. Next time try: checking in if a person of color calls you out on your tone, instead of going on the defensive and telling me to rethink my review." read more

Our Heater/Air Unit wasn't working. I called Air Force A/C and Ernest & Edwin did an excellent job replacing the ECM Motor (that was under warranty). Clean, professional & effective ! Thanks again guys !!! read more

initially had an issue getting a call back and they missed an appointment. That said... they followed up the next day, owned it, and corrected the situation. Anyone can look good when things go right -- what matters is how they handle it when things go wrong. Airforce AC & Heating did the right thing. Service was good and professional once connected. I'd use them again. read more

We called these guys when our AC stopped blowing cold air on one of the hottest days of the year. Jason came out and diagnosed the problem quickly and had a very cost effective fix. He is a real pro and we were very impressed. We found our go-to AC guy. Highly recommend. read more

Ed Mena did a great job putting our new fan. Besides his excellent work ethics he is a very nice person. I would definitely recommend Air Force air-conditioning to anyone that wants great service and a fair price on a quote. read more

Edwyn and Jose came out within a few hours of my call. They were very professional and gave me some maintenance tips. Within 20 minutes they had my a/c back up and running. Thanks again guys! I will be doing business with this company in the future. read more

Air Force did a great job doing the full installation incredibly quickly and felt very transparent and knowledgeable. I compared it to another provider who was clearly gouging and Air Force was very honest about their assessment. I was extremely happy with them. read more

Edwyn and his coworker Eric were very professional and helpful. This was a fix for my elderly parents and they were very respectful towards them and gave them a couple of options on how they could do the repair. The final cost was considerably less than the quote from another company. They also said they would follow up in a week to make sure the pressure was holding. I have used Air Force for a repair at my house in the past and that is why I called them for the repair for my parents. Great company and great service techs. They left with cool air filling the house and cleaned up everything afterwards. read more

Very happy with the service. I reached out on the weekend with some trouble I was having. Got a call shortly after, and scheduled a tech visit on Monday to service my system. The tech was friendly and informative. Pricing was reasonable. Happy to have a great local HVAC company i can use in the future. Keep up the great work guys. read more

Air Force installed a mini split for me back in September 2025, and they did a great job. When I had a minor issue with one aspect of the installation they were very responsive and professional and worked with me until I was totally happy with the result. Thank you Rocky, Tom, Edwin and Freddy! I would absolutely recommend Air Force to anyone looking for an A/C contractor. read more

My furnace stopped working, called Air Force and Edwyn showed up at the door same day. He diagnosed the problem and came back a few days later with a hard to find part. My house is warm again. Thank you! read more

Diagnosed the problem and gave me options. Fixed the a/c adding puron refrigerant, flushing lines after putting sealant inside. Friendly and professional service. Would recommend. read more

I highly recommend this company for any HVAC system need you may have. They have always been reliable and quick to respond. I recently had Edwyn come to my home and I rate my experience with him a 10 out of 10. He had wonderful communication and was very punctual. He answered all my questions and fixed the problem quickly. read more

I've been using Air Force for years. I purchased a new HVAC system in September of 2020. As part of that purchase, if I maintain a service contract with them, any issues with the system are under warranty for 10 years. Well, for whatever reason my blower motor went out on my furnace. I worked with Maria to schedule the service. Edwyn came out and diagnosed the issue. They ordered a new motor and kept me informed on timing along with scheduling the return to have it installed. Today, Edwyn and Kevin were on time, worked diligently to get my system repaired and were very clean and respectful of my home (wore booties, used a drop cloth, etc.). Again, all of it was covered under warranty. I'm very thankful to have such a reliable and professional partner for my HVAC needs. I highly recommend them! read more

These guys are amazing! Worked with them a few years ago when my AC unit on my condo when out and they were fast, friendly and honest. Got my AC up and running that same day. Cut to today, I was having some minor issues with my current AC unit. Jesse, the owner, helped me resolve an issue over the phone and I really appreciate that. I mean who does that? Most companies don't even bother taking that extra step, but these guys do. You can tell he actually cares and was friendly enough to walk a stranger through a few simple steps over the phone. Would recommend these guys to anyone as both experiences with them have been nothing but great. read more