Super disappointed in this company. We scheduled a service call late yesterday and were given a number of available times for them to arrive today. We chose 3-6 pm. Just after 5 today they called to reschedule to a week later!! When we purchased our unit through them we were promised 24/7 service. Well, they "don't offer that any more." What a huge disappointment. would go elsewhere for service but we're under warranty, so we're stuck read more

Heat pump leaking, tenant is home, Your guys were rude and ready to condemn my project and because I was out of state and dealing with this project remotely. Your gave me price for installing of a 2 ton a/c with heather for $18000. You stated you could not work on unit because the wrong refrigerant was used and destroyed the whole system and you could not touch it. Well guess what, your company was the last to service the unit. Whatever was in there AJ PERRI did it. And after years of using AJ Perri, I now know what crooks you are. I came down, a 2.5hour drive to check the condition of my property. There was nothing wrong with it, except it was older (fyi I replace the whole system for less than 1/2) Thank You for the education in dealing with THIEVES read more

AJ Perri - MY SYSTEM THAT WORKS - Plumbing Near Me - Tinton Falls, New Jersey

Poor customer service and response time. My original window was 10-2. At 2:10 I called and they didn't even apologize for the timing but told me the job I asked for was put wrong in the computer. They changed the window time from 2-6 with the correct job they were supposed to do. At 5:30 I received a call that they couldn't come anymore and they'd reschedule for tomorrow. We ended up canceling and going with a local plumber who was responsive. My recommendation is to use more mom and pop services to get your job done- these big companies claim 24/7 services but don't stick to their word. read more

I replaced my full HVAC system. Within 3 weeks, the system stopped working during the recent 100-degree weather. Their "24/7" service was a joke. I had to make multiple calls and emails and threaten legal action to have someone come out to fulfill their warranty obligation and 100% complete satisfaction. It took 72 hours to finally come fix the unit (not to mention the missed appointment previously set up). Finally, during this process, we requested to talk to a supervisor, and they were never available and asked for a call back...still waiting. It appears they only want to sell the units and not service them. Again, the unit stopped working within 3 weeks of THEIR INSTALL. read more

This company is absolutely useless. We hired them to do annual service on our 3-year-old AC system. One week later our AC was not working. They came back an entire day after we called them said it was clogged and charged us another $700 for something they just serviced! How can it be clogged when they just serviced it 7 days prior? Then one week later it's not working again on the hottest day of the summer, and they say it will be 6+ hours before they can come and look at it. I would NOT recommend to use them - they clearly take advantage as they must not have cleaned it the first or the second time, or didn't diagnose the real problem. read more

I've used AJ Perri a couple of times at my own home. In my experience, they tend to be very expensive and often try to upsell additional services. They also seem to capitalize on the urgency of the situation and the fact that most homeowners want the problem resolved immediately. It can feel like a psychological sales tactic, where the pressure to fix the issue right away makes it easier for customers to agree to costly repairs without taking the time to compare options. For example, back in April, I was quoted nearly $800 to clean my AC condenser coils, with unclogging the P-trap included as part of the service. The price didn't seem right to me AT ALL, so I uploaded the details to Claude. Based on the information I provided, it estimated that condenser coil cleaning typically ranges from about $75 to $230, with even a more extensive acid wash generally costing around $350. It also walked me through how to clean the P-trap and condensate drain line myself using vinegar and a wet/dry vacuum. Don't get ripped off any longer upload everything into Claude and let Claude do its thing That experience and prior experiences reinforced the importance of getting a second opinion before approving expensive repairs. Going forward, whenever you encounter an issue, take a few clear photos and upload them to Claude first. In many cases, it can help identify the problem, suggest the most cost-effective solution, and let you know whether it's something you can address yourself or whether a professional is needed. If a repair is necessary, it can also provide a reasonable estimate of what the work typically costs locally, giving you a better basis for comparison before agreeing to any recommended work. always plan for 2-3 competing HVAC quotes the same day if possible. Based on my experience, it's always worth getting a second opinion before authorizing expensive repairs, especially when the recommendation is made during what feels like an urgent situation. read more

My AC stopped cooling, so I scheduled a service appointment with A.J. Perri. I was given a 2:00-6:00 PM appointment window on Friday. I canceled my plans and waited at home all afternoon, but no technician arrived. The appointment was rescheduled for Sunday, again 2:00-6:00 PM. I rearranged my schedule a second time and waited again. By 6:30 PM, no one had arrived, and no one could tell me when a technician would come. When I called, instead of explaining the delay, I was encouraged to buy a membership for faster service. After I declined, I was simply told the technicians were busy. I understand delays happen, but asking a customer to wait through two four-hour appointment windows without showing up or providing a meaningful update is unacceptable. If you can't keep an appointment, don't ask customers to stay home waiting for hours. If you can't keep your own commitments, what credibility do you have? read more

​THE WORST!!! Don't trust Home Depot's ads. ​I booked an appointment with them and stayed home for 4 hours! ​Thirty minutes after the appointment window closed, they called saying I was next and they would be at my house in 30 minutes. I called an hour later for an update, and like a broken record, they kept saying the exact same thing: they were wrapping up and would be there in 30 minutes. Finally, after another two hours passed, I received another call informing me of yet another delay. At that point, I canceled. ​They are cheap because their service sucks! If your time is worth only a few bucks, read more

On June 15 I had an appointment between 6-9pm ET. The technician never showed or called. I called the service several time to inquire about the status of the visit. I spoke to several ppl in California, and they were going to forward my information to the dispatch and they would call me. NEVER received a call and no one ever showed. I am extremely disappointed at A.J. Perri I customer service was nonexistent on the 15th. You will get a ZERO star from me, if I could no stars. read more

These people are horrible. I was told they would be here between 8 and 12 PM. I have been here waiting all day and cleaning my house and doing things that people do while they're waiting for someone to show up. Supposedly they called me at 11:30 to confirm I was still available. What the hell is that. I'm not attached to my phone. I didn't even see that. When I called at 12:30 and she was checking on when they would get here. She said oh we tried to call you at 11:30 to see if you were still available but now we have to reschedule you. What the heck is that if I said I make an appointment between eight and 12 I will be here between eight and 12 you idiots. Don't I repeat don't ever use them!!! read more

extremely disappointed. It was a very simple cleaning need to the pump of HVAC for which they tried selling me a new HVAC. Customer service is so insensitive - don't care about customer compliant. read more

So called for service on boiler and pipes that were leaking and corroded ( AJ Perry did install 7 yrs prior). Gave me a time, and then switched it to later(w/out telling me prior to text notice). Now this on top of saying I had to do separate appointments for service on unit, and their shoddy pipe work. So called real plumber and both will be done same time. Bad business model!! So update. Was supposed to get a call back from supervisor within 24 hours. Surprise! Never got it. So to further add to this. My original review didn't include that they sent A/C tech the first time I called for boiler service and to look at rusty corrosion. He did inspection and sent report in but couldn't do service on furnace. So had to call back for the above service call, only to get above run around. Also added pic to further show their level of work. read more

AJ Perri - Plumbing Near Me - Tinton Falls, New Jersey

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This company installed Mini-splitters in my home, retired my electrical panels so that my outlets are running off my tenants panel. I called to have them fix it and I am getting the COMPLETE runaround! Manager won't call me back, secretary is saying its not their problem. If I dont get a call back by next week, ill being contacting the attorney General and my attorney. read more

very symply, the unit was running fine, when they came for a season check they told me I needed a new capacitor, I did not believe them, they wanted 500 dollars? so i got another company in , never mentioned the problem and said the number on the capacitor was perfect? You might want to think about them before you let them in!! read more

Do not use this company, my unit was fine and just needed refrigerant but they upsold me a whole HVAC unit which I did not purchase.

Setup my appointment for a tune-up on 5/15/2026 between 10-2pm. I called them at 1:55 to see the status of the technician and they the lady said the tech is just finishing up and I am next. Someone called me at 2:52 and said that the technician will be at my place between 3-4pm. I called them at 4:19 and ask for the status and the lady said that the technician will be done soon and will go to my place next. Someone called me at 6:56 when my kids are eating dinner then getting ready to sleep telling me that a tech can be at my place in 20 mins (who knows if it is really 20 mins) and I declined. Called out of work for this appointment for nothing. A.J. Perri did not deliver what was requested.732-676-1609, do not call this number STAY AWAY FROM THIS COMPANY read more

My experience with AJ Pierre highlights serious issues with communication, reliability, and follow through. I scheduled a service appointment with AJ Pierre for a three unit residential property with a confirmed service window between 10:00 AM and 2:00 PM. By 1:00 PM, after receiving no communication regarding arrival, I contacted the office and was told dispatch would be notified and I would receive an update. I received no follow up. I called again at 2:00 PM when my appointment window had ended and was again told a message would be sent to dispatch. At that point, I requested to speak with a supervisor and was told no one was available. This is completely unacceptable. This was not only a waste of my time, but also a significant inconvenience to my tenants, who made themselves available for a scheduled service that never occurred and was never communicated. Although the representative apologized and rescheduled the appointment for three weeks later, I also requested a call back from a supervisor. As of Monday afternoon, I have still not received any response. I then attempted to locate a corporate email address and found none listed. Using the company's chat feature, I requested corporate contact information and was instead told to submit another service request. The refusal to provide basic corporate contact information is extremely concerning and unprofessional. I have spent over $30,000 with AJ Pierre for the installation of three HVAC systems, in addition to ongoing maintenance services. Given this level of investment, the lack of accountability, communication, and basic customer service is unacceptable. This appointment was scheduled as a spring tune up for all three units and was simply ignored. This experience reflects poorly on the company's professionalism and customer care. I expect significantly better from a company entrusted with this level of service and investment. read more

Called for a simple AC maintenance, ended up with a miswired AC unit that was left on with no regard to safety until another technician came by and mentioned that parts were misreplaced and there was no concrete diagnosis for the problem. Both instances involving speaking to an agent and a manager I was provided false information relative to my case and after acknowledging damaging the machine and lying to a consumer they tried to get back on site to do further work on an undiagnosed machine. When I said I wanted a replacement for my unit they said "the labor costs too much for us to perform" They'll ruin your machine and then tell you it's too expensive to fix for them. Go with a company that's actually owned in NJ. Save your money and go elsewhere. read more

I scheduled an appointment from 8-10 am today and AJ Perri didn't show up. Call someone else

I called AJ Perri regarding my toilet that I believe might be leaking because I saw discoloration/staining on the grout around the base of the toilet. A nice gentleman came by and gave me a quote of $945!!! (I think that was the exact amount) to lift and reset the toilet. I could not believe what I heard. After he called his supervisor to try to give me a discount, I got a quote of $650. I still felt that was too much so I told him I will look for other quotes. I called two other plumbing companies. After describing the problem, one gave me an estimate over the phone for around $350. The other company I called came by and gave me a quote (and did the work) for $384. (Also, when I searched on the internet for the average cost for that kind of work, the amount I paid was consistent with the average price.) Please note: The reason I had only called AJ Perri, without calling other plumbers to compare quotes, is because I used AJ Perri twice in the past and their prices were reasonable and the technicians were very nice and competent. But this time I was shocked by that incredibly high quote, so I had to end up calling others. That's too bad for them! read more

They replaced a 25 year old system that cools 3 rooms for $7500.00 it won't get the temperature below 77 degrees when its 82 degrees. Have had many service calls it seems it is not the correct system. Getting in touch with management is impossible. Now i understand why the lost $100,000.00 lawsuit the largest in NJ history according to several articles on line. read more

Their sales push very hard and I scheduled for 2pm -6pm appoinment 10 day in advance. Got several text messages about the appointment yesterday aand today (Tuesday), the last message received was at 4 pm, said still on schedule. However no one showed or called until 6:30pm. Should never trust AJ Perri read more

I'm extremely disappointed with the experience we're having with AJ Perri. We originally had ongoing ventilation and heating issues in a back bedroom. After multiple service visits that failed to resolve the problem, we were advised to install a mini split system. We trusted that recommendation and had it installed. Just three years later, the unit stopped working. In mid January, during one of the coldest stretches of the winter, the first technician arrived and told us he wasn't certified to work on mini split systems and left. A week later, another technician came, outside the promised service window, spent about ten minutes here, and told us the condenser was broken and needed to be replaced. From there, it has been constant delays and poor communication. After several calls, we were told the part was being ordered and would take several weeks. They did send over a space heater in the meantime, but it repeatedly trips the circuit breaker, which is both inconvenient and concerning from a safety standpoint. Weeks have now passed. I have called over and over for updates. I have been told someone would call me back and they do not. A member of the quality assurance team told me the replacement part had arrived and that we would be contacted to schedule installation. When I called back, I was told the part never arrived. On Sunday, I was promised a return call before 11am Monday. It is now Wednesday and there has been absolutely no communication. This unit is under warranty. If parts are unavailable, the unit should be replaced. Instead, we have been left without proper heat during one of the coldest winters on record, chasing updates and getting inconsistent information. The lack of urgency, accountability, and basic communication has been incredibly frustrating. This situation could have and should have been handled much better. read more

Scam artists. Commission based "salesman" plumbers that will try to sell you something that you don't need. Told an elderly widow that she needed a new boiler. Had her sign a contract for $27,000. Her neighbor referred me to give her a second opinion. She only needed her expansion tank drained and a new circulation pump. I charged her $600. When she tried to cancel her contract within the 48 hours cancellation period, they lowered the price to $18,000. I took the phone and told the receptionist that they were thieves and extremely unethical. She hung up on me read more

Made an appointment for an AC tune up. The day of the service no show / no call. I called and scheduled for the next day. They called me right before the appointment time and said they needed to reschedule. 2 days home from work waiting for these clowns. Hard pass on spending my money with them. I asked for someone to call me back to explain, still waiting. You should call anyone else for service. Literally, anyone else except this company. read more

So, let me start by saying that the women at the call ctr r awesome. But to come out and charge 200.00, them on top of that replace a transformer and charge us $700 (transformer part is 30 bucks). We asked them to come back after we put in another transformer because thats just insane FOR THEM TO DO IT AT 700 WHEN EVEN GOOGLE STATED 200 MAX. They wouldnt come back without charging us another 200 even though the call ctr persons (3 of them) told us there would be no prob. Its too bad because the dude "alvin" has great. We just wanted our system ckd due to our electrician telling us that something with the system was causing the prob. It was a giant headache. Manager denied waiving 2nd call fee after telling me 3 times that it would ne no prob. I would not recommend AJ Perri. Christine, Trenton NJ read more

AJ Perri came out to my house on one of the coldest days we had in January. Remember when it was only 5 or 6 degrees for a few days? Yeah, we'll that's when my heat stopped working I called a few places in my area around 7am and got an answering service. AJ Perri had an online form that I filled out and within 15mins they called me to find out what my issue was. They immediately scheduled a service call for me and I had a tech at my house by 10am. He came to Lincoln Park all the way from Tinton Falls. Alvin was great! Super professional and diagnosed the issue quickly. Our pressure switch was faulty which is why the heat kept turning off. He got the part the same day and installed it. $600 later and I had working heat again. He also scheduled for a sales rep to come out and quote me for a new unit since it's pretty old and starting to fail. In a pinch, they really stepped up and helped when needed! Thank you!!! read more

Tech could not upsell for additional work to clear main sewer line so left without doing anything. $79.00 deal does not exist. I rented sewer cleaning machine from Home Depot for $76.00 and did it myself. I should have checked YELP for all of the NEGATIVE reviews before contacting them for service. Also the tech was very late arriving. I was told he would be here between noon and 4:00 pm and he didn't arrive until almost 6:00 pm only to try and get me to cut my sewer line or go up to the bathroom and remove the toilet for additional charges. He said his auger bit was too big to fit in the opening. I have rented the machines many times when I was younger and I know they have several different sizes that you can put on the end by simply removing one screw and putting on a different one. I guess he just wanted to go home for dinner. SMH Jason Klink ("technician"?) read more

Worst company ever. They came and diagnosed my heating system which was not working. They determined it needed to be replaced. After installing the new system they could not get the new system to work. They then said it is an exhaust pipe issue which they don't do. Perrie had another company come out to look at the exhaust pipe and their assessment was the piping was all wrong and had to be replaced. After 3 weeks and having to move out of my house because it was zero degrees, I hired another HVAC company. They came out diagnosed the issue as a block exhaust pipe, opened it up and cleared it within 30 min. Perrie stands by their assessment that the system was bad and it was just a coincidence the exhaust pipe was also blocked. read more

A salesman called Dante quoted me $25,000 to replace an air conditioner. That was exactly $10,000 more than the quotes I had from other contractors. Avoid these guys like the plague. read more

Had an unfortunate experience with A.J. Perri. Enough to write my first 1 star review. The technician was professional and nice, no complaints towards him. Most HVAC companies disclose how much they charge for first pound and subsequent pounds of refrigerant. They didn't give me those numbers over the phone (I asked)... they charged $137 for a technician to come diagnose and quoted me 3 times that of the 2nd highest quote I got. Just for recharge of 4 lbs of refrigerant I was quoted $1600. $650 for first pound and $250 for each pound after. I think their business model is to take advantage of people during the heatwave and make money off the $137 technician fee. If they had given me the vaguest estimate of the recharge price or given me a reasonable estimate I wouldn't have wasted my time and $137. I called and expressed my concerns, the quality department wasn't very receptive which makes me want to inform the public. Next stop... my community forums/group chat. I strongly recommend staying away, it's not worth contacting for a quote... it will be unfairly/price gouging-ly high and you will pay them $137 to give it to you. read more

Would never use them again. After paying them over $20k for a new boiler, our heat on the first floor of our home was still not working. We had 5 different technicians in over 2 weeks before one noticed that when they installed the boiler they had left a valve shut that caused air to build up in the system. In addition to the incompetence of the 4 techs who came before, one of them was extremely condescending and insisted there was nothing wrong and the problem was just that it was cold outside. Lastly, on 3 different days over the 2 weeks the problem persisted, they said they would come in a specific time window. We waited all day, and they never showed up. Instead, they rescheduled us for the next day. We repeatedly asked to have a higher-level supervisor call us so we could discuss the issue, but that never happened. read more

these people are the worst. had an issue in january with heating. now hottest day of the year no ac. expensive and no customer service. kelly is the worst and ignores calls. next stop is suing them for damages. wish i would have done research and seen the complaints back in 2018. do not use these people. please save yourself the headache that i am melting in. also note. 103 degrees in nj at time of posting. read more

AJ Perri - Plumbing Near Me - Tinton Falls, New Jersey

They installed a brand new HVAC system at my home, and it has already failed. In the middle of a heat wave with temperatures soaring past 90°F, we've been stuck without AC, and they are nowhere to be found. We've called multiple times, and their customer service has been unresponsive and dismissive. I have a toddler at home -- it's been absolutely brutal and borderline dangerous. You'd think a company in the HVAC business would understand the urgency of a broken unit in sweltering heat. They were quick to take the money, but when it came time to honor their installation or stand by their service, they completely vanished. No updates, no technician, not even a courtesy call. This is not just poor service -- it's negligence. I would strongly discourage anyone from using AJ Perri. If you care about your comfort, safety, or time, look elsewhere. There are plenty of HVAC providers who won't leave you stranded in extreme weather. read more

I wish I could somehow rate them 0 stars. The good: unlike other plumbers, they were readily available to come to my house on short notice. The bad: they charge $130 just for the visit, though they'll waive it if you use them to repair whatever it is you need repaired The ugly: they wanted $1000 just to change the flush valve in my toilet. Mind you, I already had the part on hand. I just needed somebody to install it. The only reason I called AJ Perri was because my own plumber had ghosted me. My own plumber only charged me $250 to 1) change a rusty valve in my bathroom 2) remove an old toilet and 3) install a new toilet. Had I known that AJ Perri was going to charge $1000 to change a flush valve (which would have taken a professional no more than 90 minutes), I never would have called them in the first place. I completely regret calling AJ Perri. read more

This company installed my hvac system it was completed 6 yrs ago . I have a 10 year warranty on this system .....the fan stopped on the condenser....my husband has a heart condition and I have an older dog who doesn't do well on the heat...my house is 83°! I begged them to come soon they are making me wait 6 days !! Absolutely unacceptable if I didn't have a warranty with them I would have called somebody else who would have come sooner apparently they don't give a shit that'll be the last time I use them. I do not recommend a company that doesn't help there customers or at least hire overtime technicians!!! totally unacceptable. read more

AJ Perri - House temp for 6 days!! - Plumbing Near Me - Tinton Falls, New Jersey

Worst experience I had appointment scheduled between 10 to 2 PM and no body showed up. Called to Customer care to check status multiple time they always tried to missguide. its very unprofessional service. never recommend to use them. its very frustrating to deal with them. read more

I would strongly advise against using this company. On two separate occasions, I cleared my entire schedule to be available for an estimate, and both times they canceled last minute. There was no real explanation--just a vague offer to reschedule again. No accountability, no ownership, just a complete disregard for my time. They seem to have no problem taking the appointment, but when it comes to actually showing up, they're completely unreliable--kind of like that famous Seinfeld bit: "You know how to take the reservation, but you don't know how to hold the reservation." And holding the reservation is really the most important part. If you value your time, look elsewhere. read more

I appreciate several things about AJ Perry, but I do not appreciate them selling me things I do not need. They have been telling me for several years that I was going to need a new furnace even though my furnace was only just 10 years old. Exactly 3 months after the warrantee expired, they told me I had to replace it. Which seemed ridiculous to me. So I got a second opinion and guess what - there's nothing wrong with the furnace. Buh bye! read more

This is day 12 without heat due to an error made by AJ Perri a year ago on a new $27,000 system. Upon reflection, the sales department was SUPER responsive 2 years ago when I purchased a new Air Conditioning system ($17k) and a year ago when we bought a new furnace. Installation was smooth and friendly. But now that there's a problem, I can't get a hold of anyone with good information or influence. Day 4 -The service tech who finally looked at the system determined that upon installation AJ Perri failed to attach a flue sensor. So the system ran for over a year without this attached. The dangling metal sensor then shorted out the system. Day 6 - your parts will be in today! Once they're here we'll get you scheduled. *crickets* Day 8 - Thanksgiving. At least the over kept us warm. Day 10 - (after many failed customer service calls) the Customer Service QA manager called me to see why I was such a hot head. She had no info on my issue because all of the correspondence was put on the wrong address/account. She finally understood the severity of the issue and asked if she could look into it and quickly call me back. The was two days ago. *crickets again* Day 12 - headed into a week of overnight temps in the teens. Still no updates. The parts department gets in at 10:30am. LOLOLOLOL ***SUMMARY*** This issue was escalated to management 10 days ago and I haven't heard from anyone accountable. Zero sense of urgency. It feels like they're just waiting for parts to arrive from amazon or something rather than doing what the first tech suggested - someone drive to the supply house. When you buy these systems you have them for years and years. Quality service is 100x more important than friendly sales and installation people. Still waiting and chilly.... read more