At the start of the summer, I needed my AC and Heating units to get looked at and get a tune up. Guaranteed had a great offer that I could not deny. If you did one Heating Unit tune up, they gave you one AC unit tune up for free. I have two sets of units - one for the first floor of house and one for the second floor (2 heat, 2 AC). I originally made an appointment and then had a last minute conflict. I called them up and they were so understanding in rescheduling me for a later date. They did not charge me for a last minute cancel, and I was so grateful. When the tech finally came to my house, he did everything swiftly and even replaced my air filters. He unfortunately did not replace my air filter for upstairs because he did not have the size. So I ended up having to go buy one myself. After the tech left though, my AC kept showing me that it was not plugged in. I called them back and told them the situation. Unfortunately they could not help me immediately, but he was able to get to me in 3 days and resolve the issue! Overall good service. Just make sure you have them check it everything and show you it's all really working before they leave! read more

My AC went out while I was away for a few days and I came home to a 90 degree house. I called a few places who said they'd try to get to me in the evening but I needed immediate emergency service because I have an infant at home. The customer service rep who took my info was kind and helpful even though I was super stressed out. I explained my situation and they placed me at the top of the list. The technician arrived in less than 30 minutes, wore a mask and fixed the problem quickly. The price was reasonable considering the issue and immediate response. Our AC is working fine now. I strongly recommend this company and will be leaving the same review on Google. read more

Beware of Guaranteed Service! I made the mistake of believing the endorsements spewed on NJ 101.5 and trusted this company to install an Amana Heat Pump in my home June 2021 and began asking them to remove it a few weeks later since it failed multiple times within days of installation. I contracted for an Amana Heat Pump + Air Handler - they installed an Amana Heat Pump but without advising me installed a Goodman Air Handler - a less expensive brand under the Whirpool umbrella). In other words I paid for an Audi and they installed a Volkswagon (breach of contract) It is and attic installation, I was promised by the sales rep that a drip pan would be installed under the unit - the installer did not install one - told me I did not need one because he installed a wet-switch & there wasn't room for a drip pan - the unit that was removed had both for good reason - in a 90 degree attic the unit sweats - Guaranteed left it to sweat onto a wood floor !! Only when I filed a dispute with my credit card company did they offer to return to install the drip pan that they previously told me I did not need. I refused their offer after being lied to. The condensate line was never checked during installation - this caused the system to completely shut down from day of installation - Guaranteed Service sent a service (not installation) technician two days in a row and he worked on clearing the drain line but the system continued to shut down - the last time late on a Saturday morning - Guaranteed offered to come out that night but we had a long-standing reservation for a large family gathering planned that I was not willing to cancel for yet another unproductive service call which meant I would have to wait until after the following Tuesday for a service call as it was 4th of July weekend and no techs were working - REALLY ?? We spent the weekend re-installing window A/C units we had just removed because we just had a brand new $$$$ Heat Pump installed !!#%! Guaranteed Service failed to advise that it is a NJ State Law that "Final Inspections are required before final payment is made to contractor" --instead the sales rep gave me a song & dance about how long it would take for the inspections to take place and pressured me to make final payment on day of installation!! BUYER BEWARE WITH THIS COMPANY !!! I've since had the installation evaluated by another (honest) Amana HVAC contractor who has confirmed that the installation is sloppy, incomplete and unsafe and oh, one more thing I was promised that the outside unit would be quiet - it is anything but - can hear it loud & clear from second story bedrooms! I've been asking to have the system removed for 11 months now. The owner/manager (Helmi Ben Flah) does not answer his phone or return voicemail messages of which I have left many. I had hoped to resolve this matter quietly but since that has not happened I feel compelled to share my experience with others. read more

I want to thank Thom, he was a service technician that came out this morning on time as promised and had my AC fixed within a few minutes. I called Saturday evening around 7:30 when it did not turn on, had a call back within 5 minutes, they offered first thing Sunday but I chose first thing Monday. They gave me an 8-10 window, I really expected to wait around until noon. They arrived by 9 and left by 9:30. Thanks for simply doing what you said. Your guy was neat, uniformed, polite and professional! read more

King George Plumbing - Service tech - Plumbing Near Me

So our landlord hired this company for 2 projects... the first one was a breaker box install which had to go in my sons room. They did NOT paint the wood black before putting the new panel on. The same company came back a week later to replace our furnace. While going back and forth outside they broke glass objects from our back porch- didn't even tell us. We have kids and a dog. They left a huge mess in our basement which wasn't a big deal until they majorly fucked up and had noticed we didn't have hot water. Our pilot light was out and our hot water heater was still turned on!! When our landlord called someone to fix it they told us it was the owner who did this job!!! Uhm what.... read more

I had a water heater replaced. Their estimate was a high but I needed it to be done. They arrived on time and performed the quickly. I just found their staff and estimator to be dishonest. The estimator promised me everything I asked would be taken care of at no further cost to me. Two months later I receive a letter from them saying I owed them for the permit. I called their office and told them that the estimator promised that the permit was included in the estimate. I was told that they are not responsible for paying for permits. They even emailed me an invoice stating that homeowner is responsible for cost of permit. The invoices I received when leaving the deposit or at completion of of job didn't say anything to that fact. Later that day I received a call from their office and was told that the permit would be taken care of. It's been over a month since then and the permit has still not been paid for. I have also had them come back to repair a leak from the installation. So if you decide to hire this company, make sure you get everything they promise to do in writing. Their word is worthless. Or better yet, don't hire them. read more

Website says guaranteed same day service I called with a plumbing issue. Women says sorry I can't have anyone come till end of week. I said I thought you guarantee same day service she says I understand and I am sorry. read more

What a great company, had no heat and called for emergency service. They had someone over within 2 hours and had the heat back on within 30 minutes. The employee was so friendly, nice and knowledgeable. I would highly recommend this company read more

So I have used these guys a few times during the years. I first met Helmi one of the sales guys years ago when he was with another company they replaced both my zones about 5-6 years ago. Going to be honest they were not cheapest. Well years later I found out why, you get what you pay for. I called them after hearing them on 101.5, my daughters room has never been warm in the winter so finally needed to do something. Helmi came out on a Sunday looked at it, told me he promised to make my house comfortable and put in a new duct at no charge. Yesterday we woke up to no heat downstairs, I called at 8:30, someone was here by 10 and it was fixed by 11:30. After Joe the tech fixed the water pump he inspected the duct work in my basement, he found a vent that the builder never connected and repaired it. Great job, on time, respectful, go the extra mile and worth the investment! Highly recommend them. read more