Flores did an extremely good job. He checked all my main components. I only had service like this…read moreonce before. Flores is the real deal. Thanks bro!

Courtney was amazing washing the truck. It came out better than expected! Great customer service…read moreall around I will definitely tell people about him.

From the get go Desiree (sorry if I spelled that wrong Des!) was courteous and professional. Let…read moreher know via phone I was at Enterprise rental (Booooo, overpriced and no cars) and I would be to Greenleaf shortly. She held a car for me and on return gave me a ride back to the auto shop where my car was being fixed. Car was reasonably priced and great, service was great, Desiree is great. I recommend this outfit highly for your car rental needs.

Awesome service, great atmosphere, amazing group! Definitely recommend this car rental business!read more

This location but the whole budget/Vis truck and car rental need major customer service…read morereorganization. My girl friend rented us a budget rental truck form this location. She reserved it online. My response was oh no! Why didn't you get U-Haul. I was being somewhat sarcastic but I have always rented from U-Haul no issues. Wow was I right!!! Budget/Avis was the worst experience I've ever had with any company. The guy at the budget counter had a long beard. If you get him get ready for anything wrong being deflected and blamed on you as the customer. He told my girlfriend sorry we don't have the truck you reserved. That sucked but then he said we have a truck with a lift gate (when moving that sucks!) luckily I know how to use a lift gate. He then said the problem is you have to bring the truck back to us in Escondido. Our reservation was one way to drop in as a Diego. He said he would cover the miles but didn't offer to cover the extra gas. We asked and he said no. But it was double the trip. I left to get my ID. He proceeded to tell my girlfriend that she was being such and inconvenience and that he can just cancel her reservation. This would leave us with no truck to live on living day. In all my years I've never heard of that before. Customer service agent telling someone they are an inconvenience due to the company not having the correct order or equipment. CRAZY!! You can't make this shit up. We took the truck. My girlfriend spent 2 hours wheel we were driving and moving getting bounced from every department on the phone. Everyone telling her it was someone else's fault. Here's the kicker!! We did what they asked and returned the truck to Escondido. Their loss prevention department called her today and said they are charging her a no. Return fee because she returned the truck to Escondido. WTF!?? Never rent a moving truck from this place. Terrible business model and customer service. The customer service phone agents are all outsourced in different countries. It's a mess!! I'd mark 0 stars but Yelp won't let me!! Stay away from this Esco location and budget as a whole.

I never write bad reviews, but we had the worst experience with a rental company we have ever had…read more Once we picked up the truck and drove it back we discovered a large pile of FECES in the back of the truck among other trash. The door would not open as well and when we called to open it, the worker had to Youtube how to open it. Later in the day the FOB stopped working and we could not move the truck. We tried calling the store but since the store closes at 1pm, the basic customer service number was our next go to. It was beyond difficult to get to a representative. After about a hour the FOB worked enough for us to move the truck out of the way blocking cars. The next day when we went to return the truck, the FOB was completely dead so we could not even get into the truck. When we called, they said the backup key was in Virginia and that we had to go to autozone and replace it (with reimbursement). This was ridiculous to us because they gave us an almost dead FOB to begin with, and made us go out of our way to replace it after already having so many issues. They were not very apologetic, especially about the feces. When we finally returned the truck they said all they could do was give us 25% off... You may save a little money, but this is NOT worth it.

The man who works here is SUPER nice!!! Highly recommend this location just based off of great…read morecustomer service. Renting a U-haul was expensive, though. Avoid it if possible and find a friend, family, or neighbor with a truck if you aren't moving a whole house.

Reposting my review... great customer service at this location! I will definitely return if I need…read moremore moving supplies.

Consumer Advisory: Excessive Pricing at Penske Under New Management…read more Customers are advised to exercise caution when renting from Penske. Under its current management, rental rates have reportedly increased significantly--often ranging from three to five times higher than comparable services offered by competitors such as Home Depot and U-Haul. Prospective renters are encouraged to compare pricing and terms carefully to avoid unnecessary expenses.

Good experience here! You can park your car in the customer parking lot, which will remain unlocked…read moreand free for you to come back at any hour of the day or night to pick up your car later. The man who was working inside was super helpful and friendly. I did not feel intimidated by the process of renting, picking up, or asking questions. The pick up process here took about 10 minutes, and I was on my way! I recommend scheduling ahead of time, online, for a fast, easy, pre-paid pick up! That's what I did. I will always pick Penske from now on! Penske is the only company that has unlimited miles for one-way trips.

THIEVES!!!!!!!!! I rented a uhaul from this location and left a deposit in cash. After returning…read morethe uhaul not only was my card on file charged twice but they did not apply the cash that was given!!!! The owner Francisco told me to call Monday morning to have it refunded to my credit card. I have been calling for over a week now and the owner Francisco is not returning my calls!!!. Olivia who answers the phone kept saying she would call me back and again days would go by with no phone call! She keeps telling me she gave him the message but he " is so busy working" that he doesn't have time to call me back and she said they have no record of my cash deposit. This place is terrible!!! How crappy of a business can you be to STEAL $60 from a customer! Pathetic!!!!!

Valerie was amazing. She helped me find the perfect storage and get me all settled. The staff here…read morewere so friendly and helpful. They have excellent security that even helped me move my belongings. I would definitely recommend.

The people who worked here were so quick, helpful and kind. The van was great, would definitely…read morerecommend!

I had a Penske truck reservation for 3 pm. They close at 4 pm. Henry called me and left a message…read moreat 2:10pm saying I could come in a little early to complete paperwork so they "could get me on my way." I called back a little before 3 while on my way to the lot and Henry told me they close at 3 and he couldn't wait for me. He was unyielding. I took my business to another location. The Penske reservation page, Google, and Yelp all say they close at 4. His message didn't even warn me that they were closing earlier.

My Son has rented a Uhaul truck from this location twice and has been very pleased with the whole…read moreoutcome from beginning to end. Henry has not only exceeded in Customer Service but goes out of his way to make the process a good experience. Moving is a stresfull time as it is and i'm glad the staff at ABA Recovery Service is very helpful and made the process for my Son's move a very pleasant one.