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    AJ's Laundry Star

    4.0 (63 reviews)
    Closed 7:00 am - 10:00 pm

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    Lory R.

    We were with them since 2020 but as of today we won't be working with them. Their customer service people or the people that answer their phone line are rude and speak spanish in the background saying there's no order , or they can't find anything & they don't do anything to resolve the issue when they can't figure out why my order was missed , lost or not picked up. I can understand everything since I speak Spanish myself. Today after 6 years of dealing with this experience constantly I asked to speak to the supervisor because they hung up on me when I asked if they were going to come today for the scheduled pick up. I have to repeatedly call for missed pick ups or missed drop offs and she said there's no supervisor and no owner to speak to. When I let her know the last person on the phone was speaking spanish and hung up on me she said "is it a problem?" I said "of course it's a problem, that's not professional, as a business owner myself ai would like to let the supervisor or owner know how bad the phone service is." She asked if I had a business account or JUST a regular , As if being a regular isn't important enough. Ultimately they don't can't care about following the pick up schedule, their online platform somehow doesn't communicate with their phone line , office or drivers. I need a laundry service that's on auto repeat with reliable service so as of today I will stop using them.

    The lady that was rude
    Esteban S.

    So I put on 30 minutes on dryer 31 and kept checking on the temperature. I was warm to say the least. I informed the tender and all she did was clean the filter and told me pretty much that all the machines work differently. I would agree with that statement. But, as soon as she cleaned the filter, the dryer was hotter and half ass dried my clothes. I've been coming to this location for a while, and when I do have any issue, the older black lady helps fix the issue, but the lady in the picture pretty much told me "luck of the draw". To me the black older lady goes above and beyond customer service, the lady in the picture is the total opposite, piss poor service...

    Damian R.

    Clean, doesn't smell bad, clients aren't weird and ghetto (or maybe I came at a good time), the machines are great. I'll definitely use this place again when I need to.

    I see an employee sitting on her a** collecting a check while the other employee is actually busy earning his check

    So this review is regarding aj's laundry on nellis, so I'm not exactly sure where to begin but here we go, I've been going here for a while now and have bit my tongue on numerous occasions about certain things I find to be a total headache to say the least, vast majority of the time the employees working which are mostly a combination of females & 2 males every time I need something it's like pulling teeth their not understanding me and I'm not understanding them, out of all the employees there are it seems like there's only one who is actually fluent & bilingual but haven't seen him around usually wears a ball cap and sunglasses. As for the rest of the staff and not to talk bad about them but I kind of wish the owner would either stop hiring primarily Spanish speaking employees and hire more English speaking employees or even better idea bring back dude with the ball cap and sunglasses, he always tended to me & made my visits a pleasant experience each and every time. And not to sound like a racist or even like a bigot because I know how it's going to come off but this isn't little Cuba / mexico, as a business owner wouldn't you think it would make more sense to be able to cater to all your customer base instead of just focusing on the Spanish speaking ones which is what it seems like is taking place? Not trying to throw anyone under the bus but I've also noticed that alot of these employees since they don't have to deal with the customers due to a language barrier spend more time on their phones then actually working, and from what i understand the girl with the short dark hair who works in the a.m. is the manager and she is by far the worst and her English not the best either I literally saw her and the short long dark haired older lady standing around playing on their phones while the other employee basically did everything himself , and even after the so-called manager left the older hispanic lady I'm talking about literally played on her phone and just sat her a** down and didn't do anything while the male employee was still moving .... I believe I have a picture and even video of the lady just sitting doing absolutely nothing I also know for a fact she wasn't on lunch either because when I arrived her and the manager were sitting in the back behind the register having lunch, goes to show just how piss poorly this place is being ran. Just on a side note, an incompetent manager will only yield incompetent lazy entitled employees, none of which are good for business. Take that at face value and do with it as you will. My suggestion for anyone who isn't bilingual like myself do yourself a favor call in advance to see who's working or just go to the desert inn location where you'll definitely encounter employees who are English speaking or the next step up "bilingual", next step up from that find a different laundrymat I hear Ricky at Boulder express is taking alot of aj's customers and for all the same reasons. It's funny how words spread's around like wildfire in this town. When you hear the same exact thing from multiple people, it leaves no room for the possibility of doubt

    My boyfriend and I finally glad to have clean clothes
    Kaitlyn L.

    Awesome spot to do our laundry. Our washer broke about 2 months ago in our apartment and we have yet to see someone come in to fix it. *$8.00/large washing machine (36 minutes per wash) *$3.50/regular washer (30 minutes per wash) * .50 cents for 14 minutes on the dryers (recommend doing 2 cycles of 14 min each (or a single cycle for 28 minutes to get a complete dry) First time going to a place to do laundry like this and the owner was amazing, informed me on how to use the machines. THEY EVEN HAVE AN APP YOU CAN PRE-LOAD $$ onto so you don't have to use coins (they have a loyalty program through the app as well) But if needed bill exchange is available. FRIENDLY STAFF ALL AROUND!! 100% recommend going here I came on a Saturday around 3 and stayed until 6 between washing, drying, and folding and about 5 other customers came in so it wasn't busy at all. A lot of room to walk around rather than sitting down and waiting. 2 vending machines available for drinks and snacks Security on premises if needed (I know leaving my car unattended in an unknown area freaked me out a bit but it was awesome knowing a security officer walks around the plaza) They even have punch cards that they can punch for you during each visit so you can earn a free wash. What caught my eye was also the fact that the owner is so caring that he recently did a special on Tuesday 12/8/2020 where between certain hours he opened up his place to more than 300 people, he allowed them to do their laundry for free during this pandemic knowing it's pretty hard to pay even $8 for a single load for some families. That's how i originally heard about this place was from the news, checked it out on YELP of course but to my surprise there were only 8 reviews but 4+ stars so i decided to try it out, well worth the visit. NOW I FINALLY HAVE CLEAN CLOTHES!!

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    5 years ago

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    4 years ago

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    8 years ago

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    6 years ago

    Great place to do laundry! Very clean..friendly environment! Owner & staff are helpful!..

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    7 years ago

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    7 years ago

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    4 years ago

    A great laundry service, helpful staff and tide pods for 50c. Laundry was quick, reasonable and smelled amazing.

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    8 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    Amazing washers and dryers by Electrolux. Very clean space and well maintained. This will definitely be my go- to.

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    7 years ago

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    6 years ago

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    8 years ago

    Clean and all the things u need is here but its better if you bring your own soap. Judy is very helpful

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    8 years ago

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    Page 2 of 2

    Ask the Community - AJ's Laundry Star

    Review Highlights - AJ's Laundry Star

    This laundromat is the absolute cleanest place to do your laundry while traveling through Las Vegas!!

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    Oasis Laundromat

    Oasis Laundromat

    4.4
    (359 reviews)
    $$$

    Very clean and maintained facility. Lots of regular, and oversized washers and dryers…read more The gal who was running the laundromat was very friendly and approached us asking if it was our first time there? She explained how the machines worked. It's cashless. You purchase a card from the machine and use it on the washer and dryers. They also have laundry soap and dryer sheets for sale. They also have a wash and fold service for those who don't have time to stay and wash their clothes. There is a lot of parking, but it's in a busy strip type mall area with a LaBonita grocery store next door. They have ample laundry carts available to help get your laundry in and out of your vehicle. Pricing was a little high, we paid $11 for the larger machine and dryers are I believe $.25 for 4 minutes. The facility is clean, you feel safe and lots of machines. We'll definitely return the next time we need to use the facility.

    I needed a large commercial washing machine and went in to take a look to make sure they had a…read morelarge machine for the cushions I needed to wash. While I did not walk in with anything but my SERVICE DOG, As I wanted to just make sure first, the attendant turned me away saying that "no dogs" were allowed. I understand this rule. I own a business and formerly owned a restaurant. So I understand how people take advantage of this. But my dog is a trained service dog. In a marked vest. Clearly a working dog. When I expressed that my dog was a service dog, I was still turned away. Legally this is unacceptable. Needless to say. I will not be back. It's unfortunate as it is clean and seems to be well maintained.

    Lilys Laundry

    Lilys Laundry

    4.5
    (31 reviews)
    $$

    After using Lily's Laundry for three separate orders, I can confidently say that no other laundry…read moreservice in Vegas compares. Every experience has been consistently excellent, and they've become my go‑to for all laundry needs. Lily's Laundry is versatile to handle services for both Home Delivery and Las Vegas Visitors offering an impressive variety of services, from their reliable Fluff & Fold for Everyday Laundry to Bedding, Sleeping Bags, and Specialty Items, which earns them the 1st Star in my book. What stands out most is their Attention to Detail and the way every item is Handled with Care. Their Workflow is well organized, and they perform Quality Control Checks. The Turnaround Times are quick, Pricing is a Very Good Value, and when you need things done fast, their Express Services are a Great Value. To me, All that's Worth 3 Stars. The 5th star is all about the convenience factor. They use the CleanCloud App, which makes Scheduling, Pricing, and Payments a simple and seamless Snap. I like the Text / Push Notifications, along with Delivery‑driver LIVE Tracking, which keeps everything easily managed. With two locations -- one in West Las Vegas and another in Paradise near The Strip, UNLV, and LAX -- Lily's Laundry is accessible no matter where you are in the city. Bottom Line: I can count on Lily's Laundry to deliver Consistent Quality, True Value, and Excellent Service, They provide Every Convenience that I look for from a business. After trying other laundry services, none match the professionalism and care of Lily's Laundry.

    24 hours. Or they can do your laundry for you. I love using the app to pay so no change needed…read more Machines do take change also though and there is a change machine Someone painted the walls really upbeat and pretty. And there's foosball to play. Machines always work

    AJ's Laundry Star - laundromat - Updated August 2026

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