Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

Choose your battles and be your own advocate!! This review…read moreis for the 1910 N Collins Blvd, Richardson, TX 75080 location. No courtesy at the front desk, they don't really care about YOU. 1) The MRI Tech (Annie) does NOT follow the "sterile glove" policy; she grabbed a handful of gloves from the box, picked a couple, shoved the remainder BACK into the box, they all fell out, onto the unclean table; then put them BACK into the box! 2) She "accidentally" jabbed me in the forearm - with the needle; nowhere close to the area she prepped; then still continued to use that same needle to inject my arm (I stopped her!), she then acted like this treatment was normal! 3) The Manager (Sylvia) did not care and acted like all of this was no big deal as well! Any of these are reason to NOT go to this location! There's so much more to add... but this is the short version! DON'T GO TO THIS LOCATION!!

Very friendly staff and great service. Appt times available and not waiting long for screening…read more Techs very nice and explain each step.

Went for my appointment which took 3 months to get, only to be told it was moved to another day…read more So only choice was to wait 30 minutes for tech to get back from lunch as I had a 1:00 appointment to see if they could work me in. Tech's approved working me in and Ellie then checked me in she was very professional and friendly. Jennifer the tech who did my test was also very friendly and professional. They work hard to ease the patients.

Envision Imaging has several locations in the Dallas / Ft. Worth metropolitan area. I chose the…read moreDallas location for convenience. They are located in a high rise office building close to Highway 75 and Medical City. The visitor parking is a few rows back from the building. It is clearly marked, but still easy to get to the building. My nurse practitioner put in a request for an x-ray on my right foot that I have been hobbling in pain on since July. I received a text message from Envision Imaging just a few hours after my medical appointment with my nurse practitioner. The text had a link to the electronic checkin. I was able to fill out all of the paperwork online and in advance of the appointment for the x-ray. I was thrilled to find out that they are open on Saturday mornings. You can easily book an appointment online, but if you need to schedule a same day or next day appointment, you have to call. I called and someone answered right away. The representative was able to book me an appointment the very next day. The facility is on the ground floor of the high rise office building. The waiting room had plenty of space and was nicely decorated. There was a television for those who wanted to pass the time. I didn't wait long. There were two staff members at the desk. One checked me in and took my payment. Both were friendly and upbeat. The technician called my name soon afterwards. She wore all black except bright pink gloves. She reviewed my medical history and then had me hop up on the table to do a few x-rays on my foot. The table was at a low level which made it easier to get on. I did have to configure leg and foot in various positions so that she could capture all angles. No protective lead shield apron was provided. Apparently the equipment is calibrated and directed so it doesn't irradiate my entire body unnecessarily. The capture process was mere seconds. After three or four shots in different positions, I was done. I had arrived 15 minutes early for my 10:45 am appointment. They were so quick and efficient that I was actually done with everything BEFORE 10:45. Wow! What great service!

All the staff or the majority are very kind people, except for the lady who did my mammogram…read more Because she knew that my English is poor and did not call anyone to translate for me while she was doing the exam. Consequently, she hurt my right breast due to a lack of communication and empathy. I would recommend that she take some course to be more empathetic with patients. Also, that there are people who can translate, like a young woman there who performed a bone density study on me and used an application to translate into my language.

This review is actually information for all of the people who are currently frustrated with this…read morecompany (as was I a few weeks ago). My doc ordered some tests and I received a bill for thousands of dollars. Since my insurance is pretty great, I knew this was an error. Before I had a chance to figure it out I got a call from CMRE (a collection agency) within a week of receiving the first bill. I was not happy, and I was told by the collection agency that NO insurance had been applied. Now I was pissed. I told the agent which insurance I had and she asked me for their phone # - wait, really? I told her to figure it out and fix it, the end. I tried to call CMRE a few days later for a status and had a really bad connection and was told their phones were down. The whole thing seemed super shady. I brought the bill to my next doctor's appointment and they told me to call Texas Radiology directly at (972) 867-7862. I called and left an angry voicemail and my call was returned promptly. I was told an error with their new system sent all bills straight to collections and I actually owed about $40. She apologized, took my payment and emailed me a receipt. 4 stars for handling it quickly, minus 1 star because the company should have been proactive in reaching out to patients after identifying this issue. Hopefully this helps someone else in the same situation.

How frustrating to deal with this scammy organization. Super unfortunate because we LOVE the…read moredoctors. However, we asked ahead of time and were told they were in network. Months later we are receiving bills saying they are not covered due to being out of network. It is impossible to get anyone to contact us to remedy the situation. I have been calling, messaging, waiting on hold in chat, doing everything possible. They say they will contact within 24hrs but this is a lie. They never contact us back. For as many people that are commenting the same things...we should look into a class action lawsuit. I think there's no way it's legal to have no way to discuss bills.

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

The young lady and her supervisor checking me in for appointment should be trained in compassion!!!…read moreThey appear only to be worried about money. My profile information hasn't changed in at least TEN YEARS. Why must you reverify my insurance information.? Your company verified my information when the appointment was made. Finding a different PROVIDER!!!

Great staff at the medical city location. I was checked in by Tawanna within 2 minutes of my…read morearrival and my exam was performed by Saeeda on 1/25/2025.Both ladies were very professional. I have been going to Solis at Medical city location for many years and always had a great experience. Thank you to all of you for dedication. You are saving lives.

I'd say A+ in every catergory. I wish i could remember the lovely lady name who did my MRI she was…read morewonderful and extremely helpful! Great experience! 10/10!

Easy paperwork and in and out in a very timely manner. Staff was knowledgeable and helpful.read more