I've been dealing with this company for over a decade. My refrigerator just went out. Went down to…read morethe store in Napa model I wanted they did not have it in stock. I am using an ice chest and my old refrigerator is defrosting. They sold me the floor model and took very good care of me. their professional installers out the next day picked up my old refrigerator put in a new one couldn't be happier.

Our beloved refrigerator had a good run but sadly went kaput! We are so glad we chose Pearson's…read moreAppliance in Napa. We will return to purchase all of our future appliances because they stood by us and made sure we were happy with our purchase. Pat Pearson's father started the business over 70 years ago and currently, with three stores and four generations later, they are still going strong. In fact, his grandson was wheeling in a washer when we were there and asking grandpa where to place it. PRODUCT They have a good selection of brand name appliances. Choose basic functionality, energy efficient, and/or luxury appliances. SERVICE AND KNOWLEDGE This family run business cares about giving top notch, personalized service. Seriously, it was so refreshing. They understand the products they are selling, give honest feedback, and take all the time with you that you need. Big box stores and online purchases will not go to bat for you and your family like a locally run business. Our vision blurred and our eyes crossed from an overload of information about refrigerators - if it wasn't for their help, we would still be looking at one gray fridge after another with a glazed expression. DELIVERY Pearson's work ethic and level of service continues during delivery. I learned that all of their delivery guys are employed by Pearson's. They handled the appliance and our surroundings professionally and with care. They were personable and it was a pleasure to welcome them into our home. They even installed the ice maker as a courtesy for us, which was not included. CONCLUSION I cannot say enough how refreshing it is to find a business that actually cares, can hold a conversation, and give excellent, knowledgeable service. It lifts my spirits. Thank you Pearson family for what you do!

Really appreciated the service given by Jason and Olivia! Jason diagnosed the issue with our washer…read more& Olivia patiently worked with me to understand my options for repair. Although we ultimately decided to replace the washer, their service and very reasonable fee was greatly appreciated.

technician was not only on time but was very prompt to fix the problem. Very happy that I chose…read moreFUSE.

Finding someone to fix an appliance is daunting. I contacted LG for a referral for a repair to my…read morerefrigerator and the recommended Linet. Everything was great; communication, knowledge, friendliness and cost.

I don't write Yelp reviews but felt compelled to after a really great experience with Linet…read more My LG OLED TV suddenly died on me after the initial warranty expired, which meant I'd have to pay for any repairs or replacement. Thankfully I bought it on a premium credit card with an extended warranty benefit so decided to go through with it. LG's site pointed me towards Linet to attempt a repair. Alex was very helpful in trying to diagnose and explain the problem. Ultimately a replacement board didn't work out, so the most likely fix per Alex's experience was a very expensive panel replacement, at which point a new TV made more sense. Even still, Alex was very helpful with my extended warranty claim process which required documentation. Alex was experienced with this process and even advised me on how to get through it more quickly by telling insurance to call him for additional information they were seeking. Got my claim fully paid out shortly thereafter. Thanks again, Alex!

I wish every business owner was as great as Juan. He replied to my request quickly, was able to fit…read morea visit in the same day, and had the part on hand for the refrigerator repair. He fixed the fridge and it's running great now. Fast and reasonably priced. What more could you want? Thank you Juan.

I didn't expect them to respond after business hours, but they were able to come fix my freezer…read morefirst thing in the morning. Great guys, super fair cost, and very knowledgeable. Will absolutely be saving their number for anything in the future.

Great deals here! We have purchased appliances twice and had a great experience both times. Sanchez…read moreAppliance offers free local delivery and set up. He also offers a six month warranty. I highly recommend you support this local small businesses!

GREAT CUSTOMER SERVICE!!!! I highly recommend if you are search for a used washer and/or dryer. The…read moreowner is very friendly. The delivered and installed same day.

Wonderful professional warm service from beginning to end. I spoke with 2 different customer…read moreservice reps, Amanda and (it kills me I can't remember her name) they were so warm and attentive. I was told the tech would arrive between noon and five and Joe Denning just left at two. He was friendly, kind to my dogs, non judgemental about the ickiness of my situation, stayed to test out my machine, and provided simple solutions for maintenance. This was for my washer. I will absolutely call them back for any future needs and recommend them to everyone!

Very responsive. Reasonable prices and quality work. The service technician was professional and…read morearrived as confirmed.

Needed a few cuts from a larger piece of wood, obviously purchased at HD. Antonio was very…read morehelpful, friendly and professional. I was able to complete my project with ease because of his assistance.

Shopping at Home Depot in Napa is more fun than going to Costco. Antonio, expert in electrical…read moredepartment, help us find and decide what to buy for our broken fan/light made by Hampton Bay that needed a complicated Universal Ceiling Fan Wireless Wall Control. What Antonio recommended we buy was correct and our 3 week search for this wireless device that controls our fan and light has a happy ending thanks to Antonio.

A certain Juan promised to install my refrigerator but silence !!! A company with no honor and so…read moreare the workers. Well the Manager is also incompetent so what do you expect! This business is Deleted off my list of existence!!

Do not purchase a thing from Pearson's. Purchased new…read moredryer. installed sparks flew. obviously our outlet. New outlet. plugged in and sparks flew. electrician came out- wires crossed inside dryer when installed. 4 weeks dealing with Pearson's for refund of $144.20 electrician bill. They came up with every scenario on why our fault. finally said keep your money. Im telling everyone Else know to buy elsewher.

Horrible service! The tech said that he would return and…read morefix our dishwasher and replace a part on the top rack. He no showed and we still have no dishwasher! I would not recommend this company!

In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

I had a truly fantastic experience with this company and cannot recommend them enough…read more Before calling Tom, I actually had a technician from a different appliance repair company come out to look at my machine. That first technician showed up with zero interest in doing the job, offered no real help, and clearly didn't want to be working. Frustrated, I decided to call Tom's Appliance Repair instead, and the difference was night and day. Tom, the owner himself, showed up to handle the job. His customer service was absolutely outstanding. He was incredibly knowledgeable, diagnosed the problem quickly, and took the time to explain everything clearly. It is rare to find this level of professionalism, expertise, and genuine dedication to helping customers. If you want the job done right by someone who actually cares, skip the other guys and call Tom. Five stars!

Phenomenal service. Prompt replies and follow ups. All concerns were heard and evaluated with fast…read moreturnarounds and updates. There's even a policy if an issue happens up to x days after with the looked at appliances.