Updating review to include service updates. This 5-star review is based on interaction with Juan. He has always been thorough and non-dismissive. Figured out faulty factory installation of axle component(s) was the problem, a major problem. It took 4 trips to this place to get the problem diagnosed and fixed. Worked with Juan in the past; if he leaves... read more

Rude and shiesty as F. Can't even call service and get a simple question answered without a funky attitude. Quit then!!! The 2.5 stars definitely reflects. read more

My husband and I bought all our cars there for over 25 years, but my last experience will not allow me to return. Sales men were rude. I ended up buying a brand new car from Glendale Heights Nissan. read more

Al Piemonte Nissan, Melrose Park, IL is the worst for service. Bought a few cars over the years there. I had a 12pm appointment for an oil change. I got there at 11:45am and was told there would be s 2 1/2 to 3 hour wait. To me this is not appropriate. I will never bring my car there for service ever again. Ps: When Jimmy Doukas resigned the whole dealership went down the tube. read more

Since my dashboard was alerting me that my tires needed air, and the warning covered up my speedometer, I drove to Al Piemonte Nissan, (about 15 -20 minutes from home) to see if someone could check my tires and make sure I could see the speedometer. OSCAR, from Nissan Service, was SO VERY reassuring, kind, and professional! In the time it took to get a hot chocolate from the waiting area, and sip a half cup, OSCAR returned and said, "you're all set & there are no nail(s) in tires." I was so relieved! And, yes, once air in tires was corrected, the speedometer was back on dash display. By the way, I even got a text message earlier, alerting me to the tire situation! I LOVE AL PIEMONTE NISSAN and their really kind & super helpful service employees! Best part: NO CHARGE! FREE HOT CHOCOLATE! Cozy waiting area! THANK YOU OSCAR! I LOVE THIS PLACE! read more

Service department is entirely too slow. Be prepared to sit 3 hours with no update and they don't give you an accurate wait time.

Great people to deal with and not pushy, I would recommend them to everyone. I would recommend them to my friends and family

Great customer service, fair pricing and fast service. Free coffee and water and they even fed me lunch too !

I came in with a coupon from their website. Coupon was not expired. Representative talked to several people / managers and came back to say they did not honor the coupon. They said they stopped taking these coupon this year. It's currently August. These poor excuses should make anyone not want to come to this location. Let's honor what you publish on your website. Especially when the coupon is active read more

#AskForMatos (773) 425-3111 Mon 9-9pm Wed 3-9pm Thrs 9-9pm Fri. 9-3pm Sat-Please-Set-By-Appt (9am,11am,1pm or 4pm) Trabajamos con: Good or bad credit or no money down Por favor de dejarme un mensaje if I miss your call, preferably via texto is better. Por favor de dejarme su nombre, cell number and la razón por su llamada. read more

Al Piemonte Nissan - #AskForMatos - Car Dealers Near Me - Melrose Park, Illinois

So, I never write reviews, but in this case, I'd like to share and expose facts about this car dealership. So my dad, just days away from turning 69 and having a triple bypass surgery in late September of 2022, had walked into a car dealership, as usual, to get his daily walks in and admire new cars. Two things my dad loves in life besides his family are tools and vehicles, and the places he loves doing his daily walks at would be hardware stores and car dealerships to get his recommended steps in from his doctor. A persistent salesman named Alexis Aragon at Al Piemonte Nissan in Melrose Park, IL, took advantage of my dad. My dad walked in with a 2018 vehicle and walked out with a 2020 with more miles and a ton of trouble codes that I will share in the images. Oh, and let me mention the cost, amount of payments, and the ridiculous interest rate that came with the car. I will show side-by-side images of the paperwork for both vehicles; that way, you consumers that plan on buying from Al Piemonte Nissan in Melrose Park, IL, car dealership can be the judge. And let me not forget one more vital thing here, my dad's language barrier is minimal as he only speaks Spanish. I felt Salesman Alexis Aragon, who is bilingual, took full advantage of a quick sale. Contracts, and ALL documents were in English, which needs to be addressed since we live in a country of many languages. My dad relied on Alexis Aragon to ensure he looked out for his best interests as he signed these documents but failed to do so. I will end here by sharing all the proper documents to back this negative review fully. Shame on Al Piemonte Nissan in Melrose Park, IL, for taking advantage we of the elderly Por lo tanto, nunca escribo reseñas, pero en este caso, me gustaría compartir y exponer datos sobre este concesionario de coches. Así que mi padre, a pocos días de cumplir 69 años y someterse a una cirugía de triple derivación a finales de septiembre de 2022, había entrado en un concesionario de coches, como de costumbre, para entrar a diario y admirar los coches nuevos. Dos cosas que mi padre ama en la vida, además de su familia, son las herramientas y los vehículos, y los lugares en los que le encanta hacer sus paseos diarios serían ferreterías y concesionarios de automóviles para obtener sus pasos recomendados de su médico. Un vendedor persistente llamado Alexis Aragon en Al Piemonte Nissan en Melrose Park, IL, se aprovechó de mi padre. Mi padre entró con un vehículo de 2018 y salió con un 2020 con más millas y un montón de códigos de problemas que compartiré en las imágenes. Ah, y déjame mencionar el costo, la cantidad de los pagos y la ridícula tasa de interés que venía con el coche. Mostraré imágenes lado a lado del papeleo para ambos vehículos; de esa manera, los consumidores que planean comprar en Al Piemonte Nissan en Melrose Park, IL, el concesionario de automóviles pueden ser el juez. Y no me olvide una cosa más vital aquí, la barrera del idioma de mi padre es mínima, ya que solo habla español. Sentí que el vendedor Alexis Aragon, que es bilingüe, aprovechó al máximo una venta rápida. Los contratos y TODOS los documentos estaban en inglés, lo que debe abordarse, ya que vivimos en un país de muchos idiomas. Mi padre confió en Alexis Aragon para asegurarse de que cuidaba de sus mejores intereses mientras firmaba estos documentos, pero no lo hizo. Terminaré aquí compartiendo todos los documentos adecuados para respaldar completamente esta revisión negativa. Vergüenza para Al Piemonte Nissan en Melrose Park, IL, por aprovecharse de los ancianos read more

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The Nissan at the Melrose Park, IL location, my dad (65yrs old) asked for passenger side brake hose replacement. They said all he needed was to replace a banjo bolt on the caliper, which they said would be over $300 lol. Then, they showed my dad an old banjo bolt that was rounding out, as if it took a lot of force to remove. They also said if he still wanted to replace the hose, it would be an additional $100-200ish bucks (which made no sense). The banjo bolt was a blatant lie and fraudulent. I personally replaced the two front calipers and banjo bolts with copper washers a few months ago, torched to specs. I knew exactly what the vehicle needed and was willing to pay for the services for my dad since my schedule has been busy. After speaking with the manager (because they don't allow you to speak with the mechanic), I declined their services altogether. I honestly thought going to the dealer's service shop would be best but if anyone is considering going to this service shop, I would recommend DO NOT DO IT. They could potentially lie to you and overcharge you for services that you do not need. May God bless you, the reader, with an honest mechanic. read more

UPDATE: I have since spoken to the manager and he has offered to resolve my concerns. He was very nice and professional. The fact that he made it right is why my review is a three star because what happened should never have happened. ORIGINAL: I'll start by saying I'm SUPER pissed. I went in thinking I wouldn't pay anything but $16+tax for a ($66) fully synthetic oil change today because I had a "$50 Gift Certificate" from their "big event". Now I'm at $36.34 because they didn't stock my oil filter. They never told me that they were changing the oil filter, which normally everywhere else they come out and show you, so you know it needs to be replaced because it's dirty... Had they told me BEFORE they did it, I would NEVER have gone there because I had a coupon for half that price to an oil change place, I should have known better since "Congrats you won" was in the email header. read more

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I am not sure what happened to this service department. I have been a customer for about 6 years. Service was great in the beginning but the last few repairs needed a return visit. I do not feel comfortable having my car repaired here anymore. In my opinion the prices are extremely high for workmanship that is not worth the extra cost. read more

EV drivers stay away - they lock their fast charger and act oblivious to anything remotely EV related including charger. Terrible customer service. read more

First before I start saying what needs to be said just want to make it clear this survey is only for the service department. Sales has been great from the beginning. With that being said Oscar and Angel that call themselves a service manager is absolutely the worst people I've met. I purchased a brand new 2022 Nissan Rogue platinum, and have had this in to service 3 times since February of this year. I've had 3 times where I have water coming into my car, and the treatment that I receive from these horrible people is crazy. All I can say is heartless. If you want to have a bad experience go to this service department, but if you want to have no stress stay far away from this location at all cost. read more

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Came in looking for information on pathfinder and i felt i was not treated fairly as your sales rep made assumptions on if i can afford or even have credit approval for such an expensive SUV FYI i already have approval i will never shop here read more

DON'T BUY A SENTRA! Nissan has been producing these with terrible quality transmissions(CVT) that breakdown prematurely as did mine since 2010!Unfortunately, if it happens beyond the 60,000 mile warranty, you're out of luck like mine did at 62,000 miles. But it shudn't be our fault they make them so cheap! There are class action lawsuits for 2010-2017 Sentras and they still have been getting away with it. Nissan is not willing to take accountability for their cheap product! The service department sux here! I went to THIS dealership previously (where I purchased the vehicle) to have the weather strip on the rear door replaced due to ungluing and all they could say was, "Sorry, you're out of warranty". What type of customer service is that?? You're vehicles are equipped with cheap materials which should be manufacturer defects and you try to put the blame on your customers?? When I took my car here for transmission issues, again they stated I was out of warranty. That I would have to convince Nissan Corp. to cover the repairs. Three weeks later, Nissan Corp. agreed to cover 70% of the repair & I was stuck with a $1200 bill which was supposedly 30% of it. The bill was not detailed in anyway to prove that the amount was in fact only 30% of the total repair, sounds like a scam to me! Nevertheless, I will be contacting the BBB to hold them accountable for their crappy cars. Never coming here again or purchasing another Nissan vehicle, EVER!!! P.S.- After posting this review on yelp, I got a response from a manager. Funny how they want to reach out now but when I was at the dealership complaining, nobody gave a damn! read more

Al Piemonte Nissan - Saw this in the mensroom - Car Dealers Near Me - Melrose Park, Illinois

Sammy The Neighborhood guy keeps me Coming back every time. He really goes above and beyond to accommodate the clientele. read more

I wasn't sure if I should come here to get an oil change. I didn't want to be bothered with anyone trying to sale me a new vehicle. I just wanted to come in and get the service that was needed. I pulled up to service and instantly was greeted by a friendly face. Elena was nice and professional. I was surprised that I didn't have to wait too long. As, I was waiting I received a text message with the details of some other minor work that was needed. You can either decline or accept the service right from your phone. It was straight to the point and detailed. I also noticed a lot of the employees were walking around or sitting around each other with NO face mask. No wonder things aren't getting better. I'm happy that Elena was following precautions and wearing her face mask. I was also saved by the bell. A sales guy was approaching me about buying a new car. When Elena walked up and told me that my car was ready to go. The thirst is real. The service was nice and quick. read more

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Last time my husband and I dealt with a dealership many years ago, we were told "The United States sets the prices", and this dealership is right inline with that kind of logic. I saw a car advertised with Cars.com I liked, and we drove 40 miles to go see this car that has been on the lot about 9 months, so we examined it closely! Doing research later it turns out the car needed a big, expensive repair, but correctable under warranty. This was not our first test drive with dealerships, and we always informed them (with no objections): 1. The car needed to be checked out by our mechanic (f.y.i. Car Max gives you 30 days to return the car), and this was agreed to at least 2 times by the manager. 2. No financing 3. No trade-in Next day the salesman called with the news the car was going to get warranty work, reiterated the price as "listed on the web". My husband asked for an out the door price when we returned, to eliminate problems. We believed we were going to buy. Great! (HA!) We returned to pick up the car for our appointment with the mechanic. And when it wasn't offered, asked for the prepared sales memo. BAIT and SWITCH! Of course. Almost $4,000 was added under the guise "Market Valuation Adjustment". We rose to our feet to leave. This stuff is nonsense. The salesman and manager offered to lower it $1,500 (why have a listed prices?). We rose to leave again. Final Actions from manager: 1. He would lose money (not THAT old one!) because we were not financing or trading in a car. And if our mechanic found something wrong we wouldn't buy the car (a really big DUH!". 2. He told us the car had been inspected by the dealer. No again. It had warranty work, no inspection. Besides he knew the car was perfect. 3. Our mechanic could come to the dealership. 4. We could sign the contract, but not pay. And he would tear up the contract if something was wrong with the car after our mechanic looked at it. I'm not a lawyer, but people sign a legal document for a reason! We declined. And in a ridiculous gesture, he tore up the "offer". Smiling, we left the dog and pony show. Need I say avoid these hassles? And don't believe all the fake Google 5 star reviews. They are well, fake! read more

Had an appointment for service. Not only could they not service my car but no one in this place was wearing a mask, in complete violation of CDC guidelines. Will not return especially during a pandemic. Edit: I saw their comment below. NO ONE was wearing a mask. This place is a virus outbreak waiting to happen. They list a lot of safety features of their business in the comment but can't even convince their staff to wear masks. Sad. read more

Came into Al Piemonte looking to trade in a car with negative equity. I have been to countless dealers that the finance department were not able to help, especially carrying over negative equity. Alvaro reached out to me interested in the trade. I came in the following day with no expectations of getting a bigger suv. This is where Alvaro and his team went above and beyond. He was not only able to get a finance company to approve me but gave a bit over kbb for my trade. The pathfinder had a great rebate of about 6K which cleared my negative equity and gave me a fresh start. Alvaro is very transparent, eager and wants to do all he can do to get you in the car/suv of your choice. Having a bigger suv for a growing family is a must and Al Piemonte has exceeded my expectations. If you are in doubt with your credit score visit Alvaro and he will try his all to get you in the car of your choice without being pushy or overbearing Thank you again. Alvaro read more

I had a great experience with repairing my Nissan Altima. The price was great and the service was amazing. Highly recommended.

Fabiola was amazing!! She knows what she doing and will help you out if you don't know what you are looking for. Never met a young lady so professional and so dedicated. She answered all my questions and doubts and i got to narrow down my options. read more

I came to this Nissan location because of the airbag recall. They charged me gas costs for the courtesy vehicle (I would not have had to drive there if Nissan didn't sell me a car with faulty airbags, they should cover associated costs). Then, one of the service employees broke and removed an item that was on the dash of the vehicle, this item had sentimental value and cannot be replaced. I was not notified of this damage, but noticed it was missing a when I got back in the car. I then spoke to a service manager at this location about being reimbursed for the costs associated with the damage. When the service manager approached me he was not wearing a mask!!! 400k dead from Covid, and the service manager had the gall to be the only person at this facility not wearing a mask. Very unprofessional, I will probably not be going back to Nissan in the future if I can avoid it. read more

Terrible wait time. They have you waiting 2 1/2 hours before they even start on the car service. Wtf is the wait for if you show up when they open! ( No appointments accepted either) Must be so they have the marketing people harassment you in the meantime. read more

I can't say enough about Juan Becerra. My 2017 Sentra was towed to the dealership because I was having acceleration issues. My thinking was it was a simple recall and I couldn't be further from the truth. After further inspection, it was discovered that I had a transmission issue. Needless to say, Juan advised me that they would probably need to keep the vehicle for more than a few days. I told him I needed a Loaner and he made certain that I was well taken care of with a nice 2021 Murano. The issues that my vehicle had have been repaired and Juan made the process very smooth. Kudos to you Juan! Thank you for everything!!! read more

Leaving another review to boost views. This is one of the most dishonest and unreliable dealerships I've ever dealt with. After blatantly selling me a car that had major problems that they failed to disclose, they refused to take accountability and even refused to speak to me after I mentioned the possibility of seeking legal action. Absurd treatment of customers from a horrendous group of leeches. read more

This place is shockingly ignorant of COVID-19 safety. We came in looking to test drive a car, but within a few moments of sitting down saw that very few employees were wearing masks. Many of them walked right by us without a mask on (not under their chin, just no mask in sight at all). There were also numerous customers without masks on, including a woman sitting at the desk next to us who was talking on the phone the entire time we were in there without a mask on. On our way out, we noticed that there weren't even signs on the door advising that masks are required to enter (per Illinois requirements). We were shocked to see this at an Illinois business given everything that is going on - we've been to other car dealers and they were following the easy safety best practices. We haven't felt that uncomfortable and unsafe since the start of the pandemic and promptly left. Can't imagine how anyone thinks that is acceptable. We will not be back. And to top it all of, we couldn't even hear what the person was saying to us due to the absurdly high volume of the music. read more

I was in utter disbelief that MOST of the employees at this location were NOT wearing masks. Total blatant disregard for their customers. Violating CDC guidelines. Absolutely ridiculous! The manager said "it's not a law" that we have to wear a mask, if you maintain 6 feet distance.... Unreal!! read more

They always take for ever for service i would rather drive the extra 30 min for service and service wouldn't recommend and one time i took my car in for service told them my car those a cracking sound when i turn i got video to proof it too but they all said maybe your reaching the limit to turn the wheel i told them i only turn it a bit and i start hear the noise so my warranty doesn't cover that it start seen i got it worst customer service over all read more

I must say at 60 years old and a car buyer for 40 years, buying for myself, family and friends, I had once thought I had seen the worst already from car dealers. I was wrong. The dealers Sales Manger seemed very interested in selling a used car at a fair price. A price was agreed upon by phone. Arriving at the dealer to buy the car, he then raised the price by $2300. Approximately raising the price by 20%. Dont waste your time like I did read more

I truly wish I could write a better review. My uncle Ronnie was a top salesman for Al Piemonte for years and when I was looking for a quality used car, in this case a Nissan Rogue, I went to them thinking I could get an honest deal. TOTALLY WRONG. I dealt with my salesman, as well as "Neighborhood Guy", yeah right, whatever- Sammy. I was concerned about the key fob as they had only one for my used car and that stuff is seriously expensive. They told me they would contact the previous owner to get the spare, or failing that, Sammy assured me he had a bunch and they could just program one. Naturally, they just wanted the sale. I called several times after purchasing the vehicle and they couldn't get a spare (cost for a new one over $250). "Nothing they could do, sorry". In the meantime, I've put a ton of cash into the vehicle. This is aside from monthly payments and general maintenance, because my certified, pre-owned warranty covers pretty much nothing. read more

I went in this morning at 8am for an oil change. The agent said it would be a 2-4 hour wait. I thought that was ridiculous wait for a 15 minute job and asked the agent if I could get an appointment for later in the day. I thought I could run some errands and return later. The agent then says the next available appointment is 1.5.23!!! WHAT?!?! A 2-4 hour wait, became an 8 day wait on a 15 minute oil change. What's the point of having a warranty if you can't get in to have it serviced. This is the third time I attempt to use their service department and two of them have been a waste of my time. That's a 33% success rate which is horrible for any service department to have. This is not my first poor experience with the Al Piemonte service department, but it will be my last. I will never purchase another car from Al Piemonte since they can't service what they promise to warranty. Don't buy a car from here if you expect them to provide service and can schedule your services a week or more in advance. Fix your garbage service department Nissan. Plenty of other dealers to go to in our area that actually have a good service department. read more

If I could give negative stars I would! they have the worst service department in the industry. The Mechanics seem to be good but not one other member of the service department is honest, reliable, knowledgeable or courteous. I have purchased around 100 cars ( for business ) and they treat my staff and myself like garbage. I can't imagine how they treat a once every 4 year customer. They have lost my business for good and if you are at all concerned about service after the sail look elsewhere. read more

Came in for an oil change with no appointment. I thought that I will have to wait for hours but it was done in less than an hour. Some of the employees are not wearing a mask. Think about how most they value their customers. thank you for the service. read more

The team at Al Piemonte Nissan have been nothing short of excellent. I took my car in for ABS issue and they had me set up with a loaner vehicle in about half an hour. My Maxima was done the following day. Very impressed with the customer service and swiftness of the repair. read more

I went on line to set up my service and I was told to come on in. No appointment needed.....Kool And I was taken care of. I had to wait but it was not a long wait....great job. I even shopped for accessories for my SUV. I have a ball on every visit. Thanks guys read more

Next service department by far. Super accommodating. I'm & out with a appointment. They also follow up with the status of your vehicle. Always make sure we leave happy! read more