Found them through Yelp while I was looking for a washer repair earlier this year!…read more My washer just randomly stopped working at the beginning of the year, and Baseline Home Maintenance was super quick to come out and help me get it fixed. Pricing seemed reasonable, the technician was in and out in an hour or so, and my washer has been working great ever since! Would highly recommend.

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

I was getting an air flow error on my dryer. Denis came out and "checked" my vents and said they…read morewere fine. He said we could continue to use the dryer (and need to restart it every 10 minutes and take hours to dry 1 batch), replace the control board for $700-800, or buy a new dryer. So, I purchased a new dryer, got it installed yesterday and $1k later, I'm still getting the same air flow error. it has to be the vents. I called customer service to have someone competent actually come out and fix it. Their hours say open 24 hours, same day service. But that is only for scheduling apparently because they said it won't be until Monday before someone will call me back. The incompetence and lack of customer service is beyond frustrating. Follow-up... I have record that Denis was arriving to my house about 20 minutes after 3:03 pm from a text message. At 3:26 was when I got a call with his recommendation of a circuit board. He clearly had no time to do any diagnostics that he claims to have done. After a few unhelpful calls with staff, Noel, the manager was rude, unprofessional and refused to do anything to help with this situation. Horrible customer service on top of horrible business ethics. DO NOT USE THIS COMPANY!

Technician was fantastic! Great service, very knowledgeable, and straight forward with what was…read moreneeded.

***Update!*** I was still having issues with my dryer drying…read moreall the way, even though it heats up now. So I texted Troy back and he got me on his schedule ASAP. He came out and checked everything and figured out that my vent was clogged from the dryer to my outside. So he spent two hours cleaning it out. And we could not believe the amount of lint that came out of that tube! It's no wonder my dryer overheated the first time. Troy went above and beyond to make sure air was getting through. Cleaning from both inside the house and outside the house. He even pulled out a couple of birds and a birds nest that had gotten in there. I'm assuming that's where our problem started. The culprits of the initial clog! But after a couple different problems and problem solving, Troy got it done!! He needs a raise after this one! And a good shower!

I called Prime after a failed attempt to repair a leaky water connection in my LG ice and water…read moredispensers in the refrigerator door. George came the next day at the scheduled time and could not finish the repair as he needed some parts. As promised, he came the next day and completed the repair! I could not be more satisfied with the repair, the repair timeline, and George's professionalism! I highly recommend this company for appliance repair!

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

I can't recommend Shane highly enough…read more I called him at 7:30 a.m. on a Friday, and by 12:30 p.m. he was already working on my refrigerator--even after driving down from a job in Park City to my home in the valley. He was incredibly thorough, inspecting every part of the fridge and taking the time to explain exactly what he was doing. He showed me what needed to be fixed, why it needed attention, and answered all of my questions. He even went above and beyond by cleaning the back of the refrigerator at no extra charge. Shane is friendly, professional, and clearly knows appliances inside and out. On top of that, his pricing was shockingly reasonable. I was genuinely impressed with the entire experience. It's rare to find someone who provides this level of service, honesty, and expertise. Thank you, Shane! I won't hesitate to call you again, and I'll be recommending you to anyone who needs appliance repair.

Tremendously helpful. I live outside of their service area, but S gave me all the info I needed to…read moreget whirlpool on board with a completely covered repair. I am so grateful!!

Spoke to Blake and he dispatched Chris who came out to the house and asked a few questions about…read morethe problem we were having with our fridge. He knew exactly what the problem was and went to work. In less than 45 minutes he had it fixed. No parts just labor. Kudos to Chris for his skills and knowledge sharing. A pleasant experience with Appliance EMT from start to finish. We will recommend them to others. Bob P.

I called and spoke to Blake explained my problem with my gas range. He gave me some suggestions to…read moretry. His suggestions worked and I did not need him to come and do a service. I really appreciated his honesty and helping me on the phone. He could've come over charged me a service fee. I definitely will call if I have any other issues.

I would avoid doing business with this company. Our oven was throwing a fairly common error from a…read morefaulty part. Looking around on the internet for that error code for the oven model provided a clear cause for the issue (replacing the user interface board). This is not a cheap part (~$400), but there was enough consensus from online sources that I decided to order the part anyway. It came and I installed it myself (a simple matter of plugging the cable into the back of the control panel). Unfortunately, the oven threw the same error even with the brand new part, so I decided to schedule a visit from a repair technician. Quality Appliance Service was easy to schedule, and the friendly tech (Leonard) arrived. I told him about the error code and the symptoms we were experiencing. He listened and explained the exact issue and resolution that my own online research had produced - replace the control panel. I told him I was happy to hear that I wasn't wrong...but that I had just replaced that part with a brand new OEM part yesterday. At that point, the service took a bad turn. He said that the most likely explanation was that the new part I just received was ALSO faulty. I didn't think that was very likely at all...but I agreed that it was possible. I told him we could try to swap the part out for ANOTHER new one, but that I wasn't really learning anything new from his visit. He then did his best to read the manual for my oven model and interpret the error codes...which again is not what I was paying him to do. I ordered another replacement part while he was reading the manual on the off chance that I happened to receive a bad new part from the factory. Either way, I asked if it would be possible for us to schedule a return visit with a senior tech (after the 2nd new part arrived so we could eliminate a faulty replacement as the cause of the issue) so that we could get some answers beyond what I was able to discover from my own google search and reading the manual. (I have nothing against the fact that he was younger and didn't appear to have much experience, but I felt it was reasonable for me to ask for a second opinion from someone who could provide a more thorough assessment.) Unfortunately, he said that wouldn't be possible. The only way I would be able to get someone with more experience to stop by and help evaluate the issue more carefully was if I paid Leonard, who is clearly on the lower end of the experience spectrum, to replace the part at a healthy markup (he quoted me over $700 for the same part). And then if at that point, the repair didn't work, a visit from the senior tech would be possible. So I was prevented from getting the expert service I felt I was paying for because of a silly (in my opinion) policy. No exceptions would be made, despite my best attempts at reasonable negotiation. I don't blame Leonard. He's not making the rules and was doing the best he could. But there was no wiggle room or reasonableness from the manager he was speaking with to see if there was a way to resolve the situation. So now I'm doing my best to document my negative experience so that future potential customers know about the risk. I'm a very unsatisfied customer whose respectful and reasonable attempts to work toward a solution were NOT reciprocated.

I recommend Quality Appliance Service to anyone needing repairs. They were fast and courteous with…read morereasonable pricing. Sam came to evaluate my dryer and knew immediately what the problem was. He brought the parts needed and repaired it on the spot!