Jasiah at the Alamo counter in Boston Logan Airport provided absolutely amazing service! From the moment we started talking, he was personable, friendly, and so easy to speak with that within a few minutes, it felt less like renting a car and more like catching up with an old friend. We mentioned that we were celebrating our daughter's Sweet 16, and Jasiah immediately went out of his way to congratulate her and make her feel special. That small gesture meant a lot to our family. Jasiah is definitely a cut above the rest. In all our travels, we wish we could encounter more people with his personality and positive attitude. Great job, Alamo, for hiring someone like him this gentleman has management written all over him! Hopefully, Alamo can figure out how to bottle some of Jasiah's DNA and distribute it to a few other employees. Keep up the outstanding work, Jasiah! read more

Pretty good experience. No issues really. They didn't have my car available and they upgraded me for free rather than make me wait or give me a lessor vehicle. I did appreciate that a good bit. Alamo has been a refreshing change to my rental experiences. I will remain a customer until something better comes along. Car was clean, ran well, got great gas mileage, had a killer sunroom, comfortable seats, and lots of storage room. I also learned that I am ok with driving a Land Rover. I have found that after getting used to my Tesla, most cars are un-drivable to me. This one acted so similar to my car, I loved it! Features that make it great are that it shut itself off immediately when you put it in park. I leave gas cars running now when I get out. Last rental I left running outside of a place for hours before realizing it. Also, it locks itself as you walk away and unlocks as you approach. Another similarity to my Tesla. I put about 850 miles on it while we had it. Nice ride! '25 - excess read more

Alamo Rent A Car - Ride this week. - Car Rental Near Me - Boston, Massachusetts

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I really enjoyed having a rental car from Alamo this summer. More than 10 years, I used rental cars from Budget, Thrift, AVIS in Logan Airport and it was not good experiences. Every time, they tried to charge extra fees and they were rude. But, this year I made a reservation with Alamo, first time ever and I love the staffs and they were cool. No hidden fees and professional service!!! I know which company I will use next time. Thank you for being cool!!! read more

Upon seeing the reviews, I was worried that I wouldn't have a good experience. Fortunately I had a great experience. You always want to read the fine print and know what you are getting yourself into. They may also try to upsell you stuff, as is their job, but you can say no. I also liked that I could go into the parking lot and then choose my car, as opposed to being assigned one. As I chose the economy option, my options included a Hyundai Venue, a couple of Nissan Sentras, a Versa, and a Honda Civic. All the cars were clean. I ended up choosing the Versa and got 43 mpg with it, well above the posted mpg estimates. Returning it was also a breeze and the staff was friendly. I usually rent with another competitor, but after this experience, I may pay the few extra bucks to get a much better experience. I had booked this experience through Expedia. read more

The manager on duty canceled my reservation and told me "f@ck your mother" because I told him I did not trust the fact that I was going to be double charged on my account because I had already paid for the rental on Expedia. I also told him because it was late I'd double pay so I could get the car. His response was again to tell me "go f@ck your mother". I have never been spoken to like this by anyone before and I really hope you correct it. It was midnight and I had no way to get to my aging father. He cost me valuable time with my family. I will email the video directly and I plan on posting it on socials as well. I hope you let him go. I am sure this is not the first time. No one deserves to encounter this man in their travels. read more

Alamo Rent A Car - Manager who told me "f@ck your mother". - Car Rental Near Me - Boston, Massachusetts

Located in the rental car terminal. You have to take the blue bus to get there. It was empty when we were here. All options of companies here but we really like Alamo. The gentleman at the counter was very friendly and took care of us quickly. We headed out to the car up the escalator and out the door. A nice attendant met us on our way and helped us pick a good car. Great experience. read more

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If check in is as smooth as checkout, and I hope it will be, then this is my favorite Alamo rental facility in the USA! The rental counter was easy to find in the Boston Airport. Even though there were only 3 agents at the Alamo counter, they worked quickly and efficiently. When it was our turn, Jenni was friendly and helpful. She collected all the information that she needed from us, including payment, with a smile and professional demeanor. My hair has wild orchid streaks, which she told me she liked. I returned the compliment, as Husband & I had been admiring the myriad of colors in her hair. We were shocked to hear that she is returning her colorful hair to a standard brown because of negative preconceptions by clients. How sad. She was terrific - hair and all! We went upstairs to get our economy rental. When I saw it, I was shocked to see how small it was. It didn't seem safe to me, but as Husband pointed out, that's what we reserved. Carlos overheard us, and said he did not feel comfortable putting us in a car that made me concerned about safety. He graciously upgraded us to a Nissan Versa - freshly washed and with under 4000 miles. We were shocked and pleased. This car has been a joy to drive, getting excellent mileage. Both Carlos and Jenni are excellent examples of outstanding customer service. Alamo should treasure these employees, and any others proving exemplary service. read more

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If I could give this rental car location six stars right now I would, not even kidding. My friend and I were stranded in BOS after having our flight cancelled so we rebooked out of BDL and reserved a rental car from a different company. After ubering to the airport rental car area and waiting in many lines, we learned that the original rental car company (that we had already paid for) gave our rental car to someone else so now we were stranded. To the rescue comes Alamo! Despite the chaos of the day during the crowdstrike outages, they were on a mission to help as many people as possible. I don't think I caught his name, but the manager of this location was able to get us an electric vehicle that quite literally is the only reason we were able to make our flights and not be stranded in Boston for 2-3 more days. The Alamo team here made our day, huge thank you to them! read more

Giving these guys 5-stars. Hard to be "exceptional" as a car rental place, but these guys have made two of my rental car experiences SMOOTH. This is my second time in Boston, here to move my daughter into dorms. I need a car to drive up to campus as well purchasing all the crap that college kids purchase. Signed up easily from a link provided by my teacher union. Easy to get to rental car center at Logan by simply jumping on one of the Blue Shuttle Buses. I always seem to arrive early morning, and twice that has less to little or no wait to be served. Lady at the desk was pleasant enough and nice and clear about what we were signing off on. She was never pushy regarding upgrades and other services, and I appreciate that a lot. I like how she specifies exactly where to go to get my car, and when I get there, the dude was ready to help. Mumbled a little as I walked past him without realizing he was greeting us, but overall he was cool and helped is to our car. Car was great, no problems at all. Also loved how it was easy to drop off the car. No hassle for sure. I forgot my cell phone holder on the AC vent, but that's ok. Hopefully the next person to get this awesome Camry can find use for it. My kid is probably going to be coming to school here for the next 3 years (at least), and I'll be renting my cars from this exact place every time. read more

We were greeted by a rental agent as we entered the facility who directed us to Alamo. I can't remember the last time someone gave me friendly directions at a rental dealership! "Rose" met us to walk us down to our pick of vehicles. She was extremely informative and thorough. I couldn't wait to get online and give them a great review!!! read more

Kept me at the gate for 30 minutes while they checked us out then charged my card before telling me I had to use a credit card to get the car ? Removed us from the car and told us we had to wait 2-3 days for a refund. Disgusting practices. read more

Short line moved quickly. Paula was welcoming and so helpful. The attendants in the garage were equally friendly and helped us choose the right vehicle for our stay. They offered multiple vehicles and allowed us to choose the one we wanted read more

I had a great experience with Chris Pierre. It was during my daughter's move to another location, so I figured I'd help by renting an SUV, expecting a midsize Nissan Rogue, that I requested online. What was available (forgot what it was) didn't have a second row that could fold flat, to help with our moving needs. Chris tried to fold the seats down further to the floor, but was limited by the configuration. He immediately looked for something that would fit my needs, after I told him I was moving a 1 bedroom to another location. What I got was perfect - in a Durango. It was easily bigger than I was comfortable driving, but it provided me with the cargo space that was needed. It got the job done in 2 trips, what would've be taken the Rogue twice as many trips. I wasn't charged additionally for what was an upgraded model in space and function. Large display monitor and wide comfy seating. Chris thoroughly explained the unlimited gas mileage and return procedure, so I was completely confident that I'd have no hitches upon completion. I highly recommend this location and company, and will book reservations with them in the future. read more

Make a reservation for Alamo on the app. Took the shuttle to the rental car building. Unfortunately, when we got to the lot, no SUVs were available. So lucky to be able to get a hybrid Chrysler Pacifica minivan instead. Very comfortable, lots of space to spread out, plenty of leg room and really cut down on the gas we needed for our trip from Boston to Maine and Newport, RI. Got about 36 MPG with a lot of highway mileage. Get the toll tag. Surprised at how much the tolls in Boston stack up, though. Definitely check the bill when you check in. Print a copy of the rental contract to verify the original price quoted. Thanks to Mark and Trandoe for the service with a smile at 3 AM. Drive Happy! read more

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My Goodness Mr Dakota @ Alamo treated us with such dignity &respect thank you Sir Will rent from Alamo again soon because of you.

I ended up on a different flight which got me in much earlier than expected. I hopped on the bus from the terminal and arrived at the rental car center around 1am. There are several kiosks where you can check in for your rental without having to talk to a human, but those things never read my license. At that time of morning there was only 1 person at the rental counter and it was for a different company. She was able to help me though. Somehow the pricing she offered was twice what my original agreement stated so she tinkered with hours in order to get me closer to the original rental price. This process took about an hour and then I was sent upstairs to grab my car. I ordered a midsized SUV but they didn't have any and I was upgraded to a full sized SUV free of charge. I picked the vehicle I wanted, set up my seat and mirrors, and that was that. Drop off was even easier! read more

Just a quick thank you to Karrell at the Alamo counter. She was very nice and very helpful. I was tired and haven't rented a car in years and she made the process smooth. read more

Outstanding customer service from the ladies on the third floor that helped me get to my car rental with six pieces of luggage and my 4 year old. Assisted me with bags, putting down seats to accommodate my luggage, turned on the AC (its 94 deg out) and let me pick out the best car seat for my child's needs! Thank you again! (Rented on 6/20 at 230pm- I forgot her name but she was so sweet, less than 5'4", black hair, spanish) read more

We had an extremely bad experience with the front desk worker, Jenni. she was extremely rude & not accommodating what so ever. she was the most unpleasant person i've ever encountered. read more

I spent maybe 4 minutes with the personable counter clerk, who did not try to upsell anything--what a pleasant surprise, as I have always dreaded this part of the rental process. Then I went up the stairs to where the cars are, where the agent met me with a smile and asked me which vehicle I'd like to have. I looked around and chose a Jeep Compass. He put my suitcase in the back and sent me on my way. Everything was easy-peasy, including the return. read more

A quick and efficient rental car service at Logan Airport! Mohammad is the best and so helpful! He made for a very pleasant experience.

James J. was phenomenal. He worked with me, was quick, efficient & kind. I got a great car, although it was pretty dirty. One hand didn't talk to the other. Not sure who's at fault there, but I'm just borrowing the car for a week, so I'm not mad.. slightly grossed out yes. I ran into a bit of trouble stressing me out at the beginning of my landing so it was a huge relief to get the assistance from James. I won't give less than five stars for the dirt in the car because this review is for James & the stress he took off me, he was very kind. Thank you James J!!!! read more

Alamo Rent A Car - Pretty gross - but this isn't a reflection of the service I received. - Car Rental Near Me - Boston, Massachusetts

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We spent a couple of hundred dollars more and RESERVED a Luxury Sedan for the week: "Luxury - Audi A4 or BMW or similar". However when we arrived at 5pm, we were very disappointingly told there were no Luxury sedans of any kind available and that they rarely got them at the Richmond Airport anyway. (Why wasn't I warned in my paperwork with an asterisk or something to properly set my expectations?). Additionally, the manager said his workers many times will give them as free upgrades and thus deplete the few in stock they have. REALLY? So I pay extra, get my expectations set and the computer knows Richmond only has a few and no one locks them down so that I get what I reserved and paid for, but instead someone earlier in the day gets my luxury sedan as a free upgrade? It really stung to know that they probably had a Luxury Sedan and some worker probably just gave it away as a free upgrade to someone who paid a lot less than me. How can you expect to build loyalty with such an egregious policy? The computer program could be set to lock down cars needed for later reservations during the day. This is 2024, not 1994. The manager Jack (who was very nice), but nevertheless said the system doesn't work that way and offered us a Luxury SUV which we had no interest in. My reservation paperwork should have at least warned me there may be none when I arrive due to the above circumstances and policy! As a footnote, Jack went out of his way to to be kind and helpful saying he understood our point of view, but that he's stuck with an Alamo system that doesn't work that efficiently. Alamo please fix your broken system so that I will want to come back. Right now your message is clear. Don't trust us. We make promises we are NOT prepared to keep! Shame!! read more

Getting a car rental from the airport is a little confusing. The car rentals are not inside the airport you have to take a blue line bus to get here and it is the last spot. After getting to the Alamo Rent a Car you gave to pick it up at a separate location from check-in. Then when you get the car you are on your way! I would say Boston was of the hardest places to drive in because there are a lot of people walking and also there are tons of cars on the road. If you miss a place or an exit it feels like you have to u-turn back and it will take an extra 20 minutes to fix this error!! But the SUV was nice and it was also a Nissan which seemed very dependable on the long drives to different places that we went to. Still, though we have no complaints about the car itself and returning it back. read more

I was here back in May. I was staying in Boston and took the MBTA blue line over to the Airport station. From there, I caught the free shuttle over to the Rental Car Center. I found a seat and waited until it was closer to my reservation time. Since there was a line at the Alamo rental counter, I decided to fill out the necessary paperwork using one of the self-service kiosks. When I went to pick up my car in the parking garage, I was given a black Mitsubishi Mirage. The last time I was given this same car model was back in 2015 for a trip in Iowa. That one was pink, but man, these cars really lack power! It struggled mightily to get up to speed. I guess that's what I get for going with an economy car. Other than that, I had no issues during my trip. I received a toll charge on my credit card about a week after for the toll that I had incurred during my trip. read more

Alamo Rent A Car - Car Rental Near Me - Boston, Massachusetts

Double charged. Girl at counter said "call bank" lol! Not very reassuring on their customer service read more

Alamo Rent A Car - Renting a car... - Car Rental Near Me - Boston, Massachusetts

The worst customer service I've experienced in a long time. They refused my reservation and did not even try to help myself and my two kids out. We are stranded in Boston and need to make it to Maine. They do not care about their customers, rent from Avis, they were helpful and kind. read more

Pretty disappointed. The car rental place is far from the terminals so you have to figure out which shuttle you need to take to get to the rental spot. This is inconvenient if you have a child or a lot of luggage. Also, you got to plan ahead if you want to make you're flight. They also charged me 41$ to fill up 1/3 of the gas tank! I had already put in 20$ even though the car still had plenty of gas but I guess it wasn't enough to fill the tank. So be sure to have it at FULL tank or they will charge you a ridiculous amount to put gas. It really only needs like 10$ to fill it to the top but i was in such a hurry i didn't have time to go back into my car and put another ten dollars so now i got stuck paying an extra 41$ PLUS the 20$ i put in the car before dropping it off. I also had to settle on a MINIVAN because there were no compact suv's like i requested. read more

Alamo Rent A Car - 41$ gas fee for this. - Car Rental Near Me - Boston, Massachusetts

A big shout out to Dexter at the Alamo located at Logan Boston airport. It was literally the best checkin at a car rental in memory. We use the kiosk to skip the line and went out to pick up our car. Dexter was there with a warm greeting and saw that the type of car we reserved was not available and without a moments hesitation, he gave us a great replacement. As he saw me struggling with a large suitcase, he immediately helped me with it, rolled it over, and put it in the back of our SUV. He was friendly and asked if we had any questions before leaving. Dexter provided excellent customer service and we thanked him for it. The return of our vehicle went extremely smoothly, and we will make sure we always use Alamo when we go to Boston read more

Lauren was AMAZING! Our spring break trip had an unexpected change due to a winter storm. We were supposed to fly into Portland, but instead were routed into Logan Int airport. Because of this, we spent time on the phone changing our Alamo rental and had to pay more due to renting out of state (not in Maine as planned). Lauren greeted us with a smile, bottled water, and even let us pick out a car of our choice due to the unforeseen hassles and extra charges. We ended up with the most incredible Jeep Wrangler - perfect condition, clean, comfortable, and fun to drive. Lauren was so helpful, understanding, and kind. We will only rent from Alamo when in Boston. Thanks for the fun trip! read more

Picked up a car after a long flight. It was the only available in the category I requested. It smelled like pot but was I tired and thought it would go away. Three days later it is making me nauseous. I tried to switch out the car and have been on the phone with at least 4 different representatives that have given me each different directions and conflicting info. Missed part of work to go to a location that they said my replacement car would be, and there was not a single car available. Then they told me the issue was escalated to management level and someone would call me in minutes. Its been 4 hours. I called again and they said it was my fault because I left the location, again no call for 4 hours). Customer service has been absolutely no help. Will never rent Alamo again. read more

I rented a car from the airport in August, when I returned the car I paid my bill in full and received an invoice with a zero balance. Three months later my card was charged more money with no notification - no email, no call. When I called to complain, customer service was no help. Beware of them charging more money months later. Feels like a scam read more

So I got dropped off with an Uber which was a little tricky but drop off was smooth and even took a shuttle to terminal A. From there I got a bus to back bay station for 3.00 and saved over 50.00 from the sharks at Uber. So I did everything online was pleased that there was no line and the gentleman at the counter was super nice. After all tht I even got to choose my car I wanted. Well I went with a sporty Alpha Romeo with all wheel drive. Wow what a weekend with these wheels! Got looks and stares everywhere I went. But this car was an amazing drive in the New England weather..rain,sleet and snow and it was terrific. Drop off was just as easy and I wished I got the lady's name who helped me out. Younger lady with glasses and she was just delightful and friendly. Give them a chance read more

Didn't have a good experience here. They were so busy and the line was really long. Staff said its always this way. Ended up getting a car I wasn't comfortable driving, and it was really late. The next morning I called early to see if I could go to the closet Alamo to swap it out and they said no absolutely not. They transferred me around a bit and then said someone would call me back. That evening, around 10 hours later, someone called and left a message saying why don't you just go to the closest alarm and swap it out. why indeed. I wouldn't want to need to count on them. read more

Got in on a red eye for a graduation. When we got the car rental place the Alamo agent was working with a couple that seemed to be unable to make up their mind so there was a little bit of a wait. Another agent came to the desk to assist. Big shout out to Paula and her sense of humor. I was dragging from barely sleeping on the plane and she got a smile on my face and lifted my mood a bit. She had us checked in and ready to roll in a short time. Really appreciated the upbeat attitude. Thx Paula!! read more

I have no idea why I gave them a second chance, this happened the exact same way last time I rented with them. Figured it was random let me give them a second chance. I went ahead and made a reservation for a Premium Pickup Truck. Paid the price for it, then after heading to the parking lot, they had NO Pickup truck. Why make me go through the wait at counter process, pay/finish the process and then you have no trucks? They offered me a mini van as a replacement....there's a reason I reserved a Premium Pickup Truck, I did not want a minivan or SUV. This is awful customer service, trying to sell me all the space I get by putting some of the seats down, NO THANKYOU. They then said the truck will be there in 20min, it's getting cleaned up. But we waited over an hour (check when I left the counter and when the truck left the parking lot). What kinda business are you running Alamo? Be very careful using Alamo in Boston Logan. You do not take reservations and get paid and don't deliver as promised. Tell me at the counter we don't have what you reserved, don't do that "bait and switch" at the parking lot. Very Disappointed!!! read more

We had a great car at a fair price. The staff was friendly and professional. The process was simple and seamless.

Alamo would have been good had nothing gone wrong but as soon as you have to deal with roadside assistance you will lose your mind with frustration! We picked up a car and while driving to our destination the tire pressure sensor light came on. I looked at the tire and there was a nail in it. Not sure if it was there when we rented it or this happened on route to our hotel but I called road side assistance to see what they wanted to do since were were 3 hours from where we rented the car. Of course you get a call center where they speak horrible english and their solution was to send me to the nearest rental location (40 minutes away) to change the car out. Got there and that location had no cars. Clearly the call center goes through a checklist and does not actually check locations before they send you. We called 2 other locations within an hours drive an no one had cars. I called Alamo back and they told me to drive an hour to a tire center (all of this on a bad tire that was losing pressure). This time I called the tire center before I drove there and they told me they do not carry that tire. Again, the call center was sending me on a wild goose chase to a dead end solution. When I called Alamo for the 3rd time I was furious they were jeopardizing my safety and making drive all over creation without verifying these solutions would actually fix the situation. When I said this the agent hung up on me. I spend hours on the side of the road making calls myself trying to find a place to get the tire fixed on my own since Alamo was unable to deal with this. When you call they legitimately do not care and I am happy this was not more serious or I would have been in a world of hurt trying to resolve this. Terrible servious! read more

Booked for a last-minute solo trip via Expedia. My flight was arriving in the middle of the night, I don't like using credit cards, and I am not an experienced car renter. I called multiple times in a single day to confirm that I was prepared but I couldn't get anyone on the phone until I was already on my way to the airport. The person on the phone told me I would not be able to rent with a debit card with a billing address beyond 50 miles of the rental site. This was NOT the case. If you want to use a debit card from out of state, you can present proof of a roundtrip flight. The shuttle ran in the middle of the night but I was waiting about 30 minutes for it to come. When I got off the shuttle, the signage was not clear but I eventually wandered upstairs and find a live person. In the end, when I finally found the garage, the process was smooth. They took my debit card with my flight confirmation number, checked me in quickly, and I was able to drop off quickly. The car was nicer than the one I had reserved with no extra charge. I had to contact them during my trip because I couldn't get the car to stop beeping with fancy driver-assist technology. They got back to me immediately to help. There is an unavoidable toll as soon as you leave Logan airport that does not accept cash, so you will need to use their pass or bring your own. There is a gas station at the airport where you can re-fill close to where you will drop off. With regard to insurance, the counter person gave me some helpful advice for next time: purchase collision insurance directly from Alamo. They are self-insured and do their own repairs and don't charge a deductible if something happens. Buying insurance from Expedia means you go through a 3rd party, so you would pay Alamo upfront for the damage and hope to get reimbursed. Relying on your own car insurance means you will pay a deductible and have your car insurance go up indefinitely. Bottom line: collision insurance directly from Alamo is your safest/cheapest option. You can buy it by booking directly from them or pass on Expedia's insurance and add Alamo insurance when you pick up the car. This was advice that I got from someone who was working at the Enterprise counter, so I assume it is the same for both companies. Now that I know the ropes, I would rent from Alamo again. I just wish they made it easier for a newbie to get her questions answered. read more

Just wanted to update my review, I would give it zero stars. I emailed them twice days ago, and I have not received any reply in return. Obviously, they don't care about their customers. Go with Enterprise. read more