horrible service. guy at the counter was rude from the start. didn't want to do his job and refused…read moreservice. beware.

Super unfriendly gentleman at the front desk. Didn't want to work at all. First told me there were…read moreno cars so I booked online and then he said "F%#k it" and handed me the keys for the car I reserved. Unbelievably rude.

This is my hometown airport and I rent cars for business travel when I don't want the miles put on…read moremy truck. All three counters Enterprise, Avis, National share cars and staff. Staff are always very accommodating car choice is limited but always adequate.

I got a confirmation number because I booked a rental a week beforehand.. while flying, this…read morecompany canceled the reservation.. stranding me at the airport... Got an Uber ride... Dude explained that they do this all the time constantly canceling people's orders so that they're stranded at the airport.. when I got back in line and asked for the car that I paid for, I was told that security would be called... I said please call security. Maybe they'll give me a ride out of here. Some guy named John is the one who's giving Enterprise a bad name and putting the two nice employees in a really crappy position... They both said they wanted to quit because of how unorganized this businesses run. Don't trust Alamo or Enterprise or any of the subsidiaries. If you call them, you'll get someone living in another country who promises you a car.. but then when you show up in Durango there will be nothing for you.

Easy peasy return process!…read more They should post to record ur mileage when you pull into the prkg space, but other than that a no muss no fuss return process. I called to insure my return was properly recorded because I hadn't received my receipt after returning and I had a "late return" issue w/my Hertz rental in NVL...Mike was very nice and made sure my rental was recorded returned at the correctly noted time and sent my receipt w/in 10mins of calling! Greatly appreciated!

This is the most inept rental service I have ever experienced. You're better off going with ANY…read moreother rental company at this airport. And Hertz's prices were higher than all the others, to boot. Do not waste your time or money here.

DO NOT RENT FROM THIS PLACE. They will send you a bill for damages you did not do to your rental…read morecar. I've rented multiple rental cars and have never had such a negative experience. AVOID AT ALL COSTS AND TAKE MULTIPLE PICTURES AND VIDEOS AT DROP OFF AND PICK UP because they are fraudulent thieves.

Horrible Customer Service! We use National at every airport and this Durango location is the worst…read morefrom a customer service prospective! No one is ever at the National counter so you have to deal with the Hertz counter. My husband left his laptop in the back of our rental car and we called 1 hour after we dropped the car. Dee refused to transfer us to the line guys or the manager. She said everyone was too busy to help! My husband was already on a plane back to the airport and Dee wouldn't tell us where to go or who to talk to. She just wanted us to file a ticket for a lost item with the 800 number. DEE was AWFUL! She was so rude and not helpful at all! National and Hertz needs to make better hires and address the customer service at this location!

My sister visited me and rented a car in Albuquerque and drove here. When she turned it in m, she…read moreasked about keeping it a few days and they wanted to charge her nearly $4000! We will not be dealing with Avis ever again.

Bottom Line: A small Avis location with cars just a short stroll from the counter…read more I regularly rent through Avis so that is who I booked my car rental through when visiting Durango. Unlike much larger Avis locations, there is no electronic sign board with Avis Preferred members' names and parking spaces and there is no automation at the exit gate. Instead, here things are very nostalgic where you talk to a real human at the counter and as a bonus they print your rental agreement on a dot matrix printer! Yes, one of those printers from the 1980s that makes all of the noise and takes spools of paper with the holes along the edges. Once I had my rental agreement I think it was probably only a 25 yard walk to the car. There was only one other person in line in front of me and service was friendly and efficient . . . well other than the agent waiting for the dot matrix printer. Overall this was an easy car rental experience.

I am a disabled veteran and after a rough flight in our rental car didn't have heated seats. Aaron…read morewent out of his way to have his team locate a vehicle for me to accommodate my aching body and had it washed and filed with gas. I could not thank him enough for his kindness and professionalism.

this is a decent business as long as you remember one thing and that is to get the insurance. These…read morepeople are absolute masters of the insurance scam. If you do not get the insurance, they will lie and say that you the vehicle. They original pictures so you must have the insurance and or have your own video of the damage. Be careful these people are trying to rip you off.

If I ever need another used car, this is where I'll go. I'm a person alone, and Chris and…read moreStewart went above and beyond to help me out. Helped me pick a car in my price range that suited my needs; took the car to be checked at my mechanic for me; took my old barely running vehicle off my hands; didn't tack on lots of extra fees. Good guys.

I spent every penny I had on a vehicle that has left me stranded 3 times for just not starting…read more Every morning I freeze my butt off. No defrost. No heat. And I'm tired of being run around and written off! Shame on you!