Fire the lady who does the cooking in the morning. I am currently in the hotel. I am a guest in the hotel. The room is fantastic, the front desk guy last night was fantastic, the whole setting is fantastic. However, try to get breakfast. That is a problem. I showed up at 6:05 , five minutes after the dining room opened for breakfast, for the free breakfast. There were they were just a tiny bit of eggs left and they were taken. So I informed the staff person that there were no eggs. She said they will be done in a second. It is now 6:40 in the morning. Still no eggs. I believe this lady running the kitchen in the morning should be replaced. It was a horrible experience dealing with her. It was her, the breakfast lady who singlehandedly ruined an other otherwise perfect stay. read more

Normally when I check in at a hotel, I make sure and check the beds before anything. This time, I checked in after a long day of traveling just to find BED BUGS in my beds!! Luckily, I didn't get into the beds or anything. I got up out of there within 5 mins of being in the room!! I'm so upset!! AND The whole hotel appearance was dirty and raunchy and the room had a weird smell as well! ZERO STARS! Do not stay here! read more

It was a very welcoming dog friendly hotel. It was very clean with a good breakfast. The staff was incredibly friendly and helpful especially Serafina. read more

This is my first time staying at a La Quinta and I am not disappointed. This location is newer, large clean King size rooms with free in room coffee and comfortable beds. The service at the front desk from Alex was excellent! There is a gym, swimming pool, hot tub, laundry room and a small convenience store downstairs for drinks/snacks. Free breakfast and free coffee (downstairs) all day long. Due to COVID, there is no room service daily unless you request it which is fine. The reason I knocked off a star is because there was no bathroom amenities other than a bar of hand soap. There was no shampoo/conditioner or body lotion. Luckily, I bought some with me from a previous hotel stay. I did went downstairs to ask them for shower amenities and they gave me a small bag of shampoo/conditioner/body lotion/soap. Would recommend staying here but bring your own shower items otherwise be prepared to ask. read more

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A clean, comfortable motel that served our family needs for the one night we needed it. Wallet is located in the absolutely not Dash busy part of Durango, this was actually preferred for us, as we were towing a 25 foot trailer on our truck. After driving all the way from Dodge City, KS, I was really hoping that our reservations in Durango would not be a dump. Thankfully, the place was very nice, quiet, and south of the main drag through town. The only time this week came in issue is when we wanted to go to dinner, and not move the truck and trailer... We walked about half a mile up to a barbecue place, and our path took us through a defunct shopping mall parking lot. But as for the hotel itself, the rooms were clean, the air conditioner and TV worked well, and there were no mystery stains on the walls, bedspreads, or carpet. Honestly, we did much worse at other places during our 2022 Cross Country Rd. trip, and this was probably one of the nicer motels in this price range. After dinner, we enjoyed a quiet walk at sundown along the Animas River Trail, which more or less leads your back to this hotel. The complementary breakfast in the morning was pretty good, I stepper to about powdered eggs and reheated pastries. Fresh hot coffee always helps, and this place had plenty. My kids also really seem to enjoy hotel pools, and this place had a nice indoor pool and hot tub, both functioning properly. We would definitely stay here again. read more

A walking nightmare.... I stayed here with my newborn and two toddlers. After I checked in I went to the room to check for bed bugs and to make sure it was clean. Well when I took the sheets off the mattress it was absolutely covered in dried blood! I mean it had been previously SOAKED in blood. It looked like someone had bleed out and died on the bed. The hotel was absolutely horrible to work with. Made promises they didn't keep. This isn't just gross but completely unacceptable! I am just thankful I didn't lay on the bed or put my baby on it...... what a nightmare. read more

La Quinta by Wyndham Durango - Blood covered mattress - Hotels Near Me - Durango, Colorado

Our stay was very nice. Room was comfortable and very clean. Breakfast okay. Standard hot breakfast like most of the hotels- nothing special. However we needed to do laundry - front loading machines - no instructions anywhere. You select Whites, brights, woolens colors,delicates. What is the water temperature for any of these? Nothing posted anywhere- on the machines or on the wall. We wanted cold wash- unfortunately we selected (guessed) perma- press which was warm, then we selected woolens. Which was also warm. Now we are locked out from changing anything. Ugh! Stuck with woolens and warm wash. Who knows what the rinse temperature will be? La Quinta can't you just put up a chart to help? Especially since the machines have no instructions anywhere! Other then the laundry issue nice place to stay, just don't do laundry I guess! read more

We stayed here for 4 nights in June 2022 as part of a nearly 2-week vacation through Colorado and various other states. While this was one of the pricier hotels throughout this trip, it was on par with other "2-star" rated hotels in Durango. Taking that into consideration, it was also one of the best stays we had during that time. The hotel is in the "south" part of the town, meaning there is a short drive north to downtown or other attraction. But I prefer this as it also means it's much quieter and less traffic. Just far away from the highway and other events, it's a great place to chill out and get some sleep. Everything was clean, beds were comfortable, hot water with solid pressure, service was good, and breakfast was above average. As they included a good variety of hot foods, scrambled eggs, sausage, potatoes, pastries, muffins, cereal, coffee, and other such items. Overall, great stay, no issues. read more

I stay at a lot of hotels and have only given a few 5 stars. This hotel is absolutely 5 stars. Great customer service the room was great. Clean beds we're comfortable and the breakfast was very good for included in the price. Stay here if in Durango you won't be disappointed read more

La Quinta by Wyndham Durango - Merry Christmas - Hotels Near Me - Durango, Colorado

I love staying at La Quintas and have not had a problem with this company until this visit. First room entered, dog hair was all over the bed and a hair clip was found on the floor. Informed Front desk, Jessica. Asked Jessica for new sheets and she said that due to lack of staffing (she said she was the only one working) that we would have to go to the front desk to grab new sheets. Called front desk again and informed that we did not have a dog with us and that we needed the sheets changed. Jessica said she would move us to another room. Upon checking the second room, the bed was covered with hair like shown in the picture. Went down and informed Jessica since the phone was all static. Jessica got us a new room and asked if we had used the restrooms in the rooms so that she could go up and fix them...I thought she said she couldn't leave the front desk due to lack of staff?? After 2 rooms that remain dirty and a lot of walking back and forth, we finally get a clean room. 3rd times the charm but I rather it be the 1st time. Elevators are hot and make noise when going up and down as well. Front desk does not have anyone at it at all times. You have to wait until they see you with their cameras to show their face at the front desk. read more

La Quinta by Wyndham Durango - Hair found on bed in second room assigned. - Hotels Near Me - Durango, Colorado

Place is pretty clean. When I was there the refrigerator didn't work and staff did not care. If everything works your good, if you have problem not so much. Maybe look for a place that will correct an issue when it arises The man behind call, did in fact step up and find a working fridge and since I will be here all week it is much appreciated. read more

I'm a golfer. When traveling I pick a place to stay based on whether or not the hotel has a spa (hot tub). This LaQuinta advertised a spa. I paid over $200 for a nights stay based on them having a spa. They do. It just doesn't work. It takes FOREVER to get the front desk on the phone. When they finally answered and I asked what the trick was to using the spa was they told me it was out of order and had been for months. Unbelievable!!! Do you think they cared? Nope. I should've called in advance and asked if their spa worked. Didn't think I should have to. Reserved the room on booking.com. Adios LaQuinta. Never again. read more

AVOID THIS HOTEL AT ALL COSTS!!! I am a disabled veteran and received the worst customer service of my life at this hotel. Because of my disability I have special needs that the hotel informed me they could meet with one of their room types. I made the reservation and when my family arrived they informed me that they had mistakenly given our room away to another customer and had no other rooms of this type available. After calling around I discovered that the other hotels in the area were booked and my family and I had no choice but to stay in one of their other rooms. After enduring a miserable night due to my disability and our inadequate accommodations, my family received very unsympathetic responses from the employees and were informed that we needed to speak to a manager, who wasn't working that day, to receive compensation for their mistake. After several unreturned phone calls throughout the next week, I was finally able to reach the manager. From the moment the conversation began he made it clear that he was upset he even had to speak to me. He then proceeded to rudely inform me that he was unwilling to do provide me with any resolution. Hoping to find some sort of assistance I contacted La Quinta's corporate customer service and was informed that because this location is a franchise, they are free to conduct business as they see fit. In other words, this hotel can treat their customers any way they like, and you as that customer have no recourse. Long story short, do yourself an enormous favor and stay at any other hotel in Durango. I visit this town often and have enjoyed my stay at each of the other hotels have visited. read more

This place is very nice and since we travel with our pup, love that LaQuinta's are dog friendly and do not pay extra. But for 200 plus dollars a night, the most I have spent at any nice LaQuinta, you would think they could provide bar soap and be better prepared for a full hotel for their breakfast. Lines for coffee, no lids to carry your hot coffee to your room, and while staff was friendly, was more concerned with chatting it up than tending to breakfast. read more

The room was clean and staff was nice, but the walls are super thin. I was kept up all night by the snoring of someone next door. Also, no one at the front desk was wearing a mask, I don't care about your politics... Just wear a bloody mask read more

Whyyyyy oh whyyyy can't every La Quinta be like this one! First off, the views are GORGEOUS. There are just mountains everywhere you turn. The hotel itself is immaculate. My room smelled so good when I first walked in. The front desk people were super friendly. read more

Save yourself stress and avoid this hotel at all costs!!! There are better hotels that treat their guests with respect. Book the Hampton by Hilton instead. Durango was the location for a stopover in a cross-country move. I booked a pet-friendly room months in advance because I knew that it was tourist season in Colorado and I needed to make sure that I had somewhere to sleep with a small during to rest for the remainder of long drive. I also requested a late check in since I knew I'd be arriving at night after a 18 hour drive. I was two hours from the hotel, exhausted and ready to sleep for the night. My phone rings and I see it's a Colorado number so I am assuming it's the hotel calling to confirm the registration. It was the hotel, however, they were not calling to confirm my reservation - they were calling to CANCEL!! I am shocked, so I ask why they cancelled. The very rude and dismissive front desk person told me they did not have any pet friendly rooms available so they need to cancel. I asked them how they could not have any pet friendly rooms when I specifically called them months ago to make sure that they would. The rude person gave me a non-answer by responding that they simply did not have the room. I asked the rude person if he would at least help me find an alternative place to stay. He responded by saying that I could go to Wyndham's website and book one of their hotels. I responded with 1.) I am driving a large moving vehicle and cannot access a hotel's website while driving, and 2.) asking if this would be in Durango as that is where I was planning to stop over. He rudely dismissed me and said that the website would answer my questions, clearly not even listening to me. I asked for his name, he would not give it. I asked to speak with his manager as I wanted the hotel to pay the difference in their rate vs my last-minute accommodation. He gave me the name "Tiffany" and disconnected the line. I called the hotel back several times and no one will answer. This hotel does not care about their guests. It is by far the most unprofessional hotel staff I have ever had the misfortune to encounter. So, without a hotel to stay in (despite booking it months in advance), I call family who are not driving to find hotels for me. They found me a room at Hampton by Hilton and the treatment I received at that hotel was so friendly, kind, professional, and respectful. Hilton listened to my situation and even offered to wave the pet fee. In short, I received the opposite treatment than I did with La Quinta by Windham. Summary: DO NOT BOOK THE LA QUINTA BY WINDHAM. YOUR CONFIRMATION MEANS NOTHING AND THEY WILL OVERSELL YOUR ROOM. THE STAFF IS UNPROFESSIONAL AND RUDE. read more

Had a fantastic stay here. Everything is new and clean. We had a great rate very affordable. The staff was super helpful. Jim at the front went way out of his way to make my niece and nephew comfortable in the morning at breakfast. They even let me have a super late check out because of a snow storm that was affecting my departure time at the airport. We will definitely stay here again when I'm in town visiting my family. read more

LQ rarely fails in delivering a nice & welcoming stay with your furries. This hotel is brand new and the rooms VERY nice and comfortable. The staff was wonderful, the pooches had sweet dreams and we would definitely stay here again. The pet area is large off to the side of the hotel. read more

Front desk agent wouldn't allow me to make a call for my card declining, then proceeded to tell me that if I "party" in my room that my card would be charged for incidentals- like I don't know what incidentals means, then refused to give me two keys to enter my room because they are "limited on keys." Didn't appreciate the way he tried to talk down to me and assumed that I would trash a hotel room. Terrible service. Would not stay here again because I don't appreciate the way I was talked to. read more

Nice hotel, clean and comfortable. Special thanks to Julia at the front desk who went above and beyond to help me find AirPods left in the room. read more

This place is beautiful. Large rooms, comfy beds. Large bathrooms and large glass showers. Only thing I don't like was the pillows, they were too firm, got my neck achey. Breakfast was great, hot food and the service kept refilling food trays right away. Everyone was friendly. It has an awkward way of finding the entrance so had to get used to the roads and which way was the best. read more

Outstanding stay as usual. This hotel is always clean, well kept and friendly staff. Alex at the front desk was great! We've stayed at many other hotels in Durango and after our first stay here we've never stayed elsewhere. read more

Best stay ever!! Though we did have a little issues on our part but the staff were very understanding and helpful. Employees enforced COVID restrictions without ruining the experience. Would stay again :) read more

Really nice, new hotel! Staff was very friendly and helpful. Rooms are nicely appointed, beds are very comfortable, super clean property. Continental breakfast was pretty varied and substantial. Pet-friendly, and my big dog enjoyed her stay too. I would definitely stay here again if I'm traveling in the area. Only other comment is that the pillows are very high and stiff, so if your neck is sensitive to pillow height, I'd say you might want to travel with your own pillow. I did not ask if they had flatter pillows available, but all 5 of the ones on my bed were the same. read more

5 stars! Ryan at the front desk was exceptional! Thank you for the excellent customer service. Highly recommended, nice rooms very clean...

This hotel is beautiful and was just minutes from the office where I was working. The rooms are spacious and incredibly clean. I usually take my own pillows, and I wish I had. Normally there is a combination of soft and firm pillows, but these were all very firm. I didn't sleep as well as I had hoped, but I'll just take my own pillows next time. It's not a deal breaker by any means. The staff was friendly and check-in was easy. No daily WiFi password changes, either, which was really nice. read more

Let me just say it was horrible! 1. A towel with poop on it! I actually dried my face first without opening the towel, once I unfolded the towel it was full of poop! I almost passed out! I rushed to the front desk and all I got was a $15.00 credit! Are you kidding me! I now have a face rash that I'm sure stemmed from that dirty towel! 2. The first night a woman and men were arguing and screaming right out of our window at 10pm! I'm sure it was a pimp/prostitute convo because she was crying about not getting the money he owed her! This was crystal clear for about two hours! I repeatedly called the front desk and the guy said he was by himself and couldn't leave the front desk alone! Finally after a few harsh words from me he finally went out and told them they had to leave! 3. On day three 4 kids were skateboarding right out of our window! They were screaming, laughing and skateboarding at midnight! Again called the front desk and the guy told me he would take care of it! 30 minutes later and there were more kids now! When I called front desk the guy said he told the kids' parents again I had to repeatedly call over and over until he managed to solve the problem! If you are looking for lazy employees, loud rooms and shitty towels **literally** then this is the place to go! There are way better places in Durango and we will never stay here again! read more

Beautiful hotel and exceptional customer service. Their rewards program is the bomb and they welcome dogs with open arms! They had no pet friendly rooms left but they made it happen anyways for us. They are the best! read more

La Quinta by Wyndham Durango - Hotels Near Me - Durango, Colorado

This place is beautiful, clean and staff is very friendly. For Durango the price per night is affordable!! I will be staying here more often from now on when I come to town for shopping etc. read more

Just got back From a 3 day trip. 07/15/2021 The outside of the hotel looked good, no problems. The lady at the counter was great, no problems. Then we got to our , not so pleasant, room. First there was food left in the refrigerator, gross. Then there was a black long hair in the ice bucket, gross. I know there is plastic bags for the ice but I couldnt get past the hair. The arms on the chair were very loose. The edge trim for the wall looked like it was hardly hanging on, and there was a long hole in the wall by the bathroom. It looked liked this wall and edge trim had been hit many, many times. My final bill was 15.50 more than my final booked price showed. The bathroom was fine with no complaints and the bed was fine also. We dont travel much and I thought for the big dollars spent for this room, I should have had a better experience. I didnt ask for a receipt at check out and none was offered. I just thought this was how it was done. Big lessons learned from my stay at La Quinta, Not sure if I ll stay again with this company. read more

This is the nicest looking up that I have ever stayed in. It is only a year and a half old, and is very clean and comfortable and modern

This is by far one of the nicest La Quinta hotels my family and I have stayed in. The rooms are very nice, the front desk staff cleaning team are very helpful and friendly and we all slept great! I'm giving this a 4 instead of a 5 because the lady that runs the breakfast was incredibly rude to my family. She rolled her eyes and scoffed at me when, at 9am on the dot, I asked to grab a muffin from my daughter that was already inside the area. She stood in front of the coffee machine with a line forming behind her while changing the trash. She got upset with me when I reached for a cup. Not in her way, not in her space - she was overtly angry and rude. This lady can single handedly ruin a family's experience. read more

When we made our reservation we were promised a first floor room which we didn't get. Staff not friendly at all and no place to eat close by

First time to Durango and we picked this hotel to stay at for the price and the reviews. I initially figured this would be your normal hotel stay - nothing special but I was VERY pleasantly surprised. Upon checking we were warmly greeted and the staff was friendly and engaging. Because we had never been in the area before we asked for suggestions of what to see and got done great suggestions. The room was VERY clean as was the bathroom and was nicely appointed with the most comfortable bed you can imagine. The walk-in shower was amazingly large and the massager showerhead was an added luxury. The pool and hot tub were just what was needed after a day of walking and exploring. The breakfast each morning was good and had bacon and sausage, waffles, cereal, fruits and more- definitely enough to satisfy your appetite and keep everyone in a family happy. The small refrigerator and microwave was great for warming up leftovers and both were extra clean. Housekeeping staff was friendly and very efficient - we never wanted for anything. I would highly recommend this hotel to anyone wanting value and an awesome place to relax after your day! read more

I absolutely love this La Quinta. I stay at La Quinta normally but this is by far the best location I've visited. The breakfast is great (the preserves are to die for), all of the staff is super friendly, the rooms are nice and clean, the pool area is enjoyable, and I could just go on and on. I also love how it still smells like construction! No pee or smoke smell. If you need somewhere to stop in Durango, this is your place! You can't beat the price for the quality you receive. read more

Just returned from first trip to Durango CO. Stayed at the new La Quinta Hotel for 2 nights. Very clean and comfortable. Staff right on line with all our needs. Good breakfast each day. New movie theater right behind the hotel. Our dog was very relaxed the whole stay.. read more

Great hotel. Everything was clean and as expected from the hotel chain. I love that my dog is accepted at all La Quintals hotels. Only downside was the breakfast. Very skimpy compared to others continental breakfast. Overall, I would definitely stay here again. read more

hotel was clean and comfortable. the breakfast wasnt good quality/basic (make your own waffles, bagel, cereal). not too far from town. my only issue was we made a noise complaint for the people above us. it was past 10 pm and the room above us was being exceptionally loud. my daughter was very sick that night (went to urgent care and she was diagnosed with pneumonia). she really needed the rest. the front desk had to speak to the people above us a few times and we went up to their room as well to explain the situation. the mom guaranteed me her kids would make noise all night. after several noise complaints and dealing with a not very nice person above i expect the hotel to appropriately handle this situation. i believe they were trying to help but at some point measures should be taken in this type of situation. read more