We had reservations for a car through Costco at budget rental while in Indianapolis for a High school reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle. read more

Rented and returned a car here and it was really easy. It was late and there was no one at the Alamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great. read more

Great, friendly employees and reasonable prices. No hassle at all - this Alamo made everything easy. Decent car selection, too

This was my first time renting with Alamo, and I was genuinely impressed. The Skip the Counter option was incredibly fast and convenient--no waiting, just grab and go. While we were trying to find our car, Quincy noticed we looked a little lost and kindly stepped in to help. He personally walked us to the correct area, which made the whole experience feel smooth and stress-free. His attentiveness really stood out. I've rented from another company for decades and was hesitant to switch because I didn't want to deal with the usual rental counter hassle. But this experience completely changed my view of Alamo's service--it was efficient, friendly, and flawless. I'll definitely be back! read more

Rented a car in Indianapolis and needed to extend it one day due to a softball tournament extension from lightning storms. Team mates who rented through Enterprise called and extended their rental a day for $8 yes $8 dollars. We called Alamo and to extended it 1 day was $220 dollars!! Half of what we paid for an entire week. Spoke to a manager who stated if we drove over an hour to the airport check the car in and check it right back out they would do $75. How does that make any sense. Horrible customer service and this price gouging is outrageous. I hope everyone is cautious when renting with Alamo! read more

Rented from Alamo when visiting Indianapolis. Had a great experience. The wait time for the car was very short. Chris, who helped us with our car, was very patient, friendly, and helpful. Returning the car was super easy. It was slightly higher in price for the rental, but I got everything I could want from a car rental. Highly recommend for anyone renting out of the Indianapolis Airport. read more

This sh!t was a joke! They only take credit cards even if it says debit cards are allowed. Got there and the Jamaican @sshole was very unhelpful and a smart @ss. 0/10 do not recommend. read more

I arrived in Indy around 10:30 am, with an Alamo car rental reservation. The car rental counter was not busy, and the guy there Damien, was very nice and efficient. He asked me the standard questions about insurance and fueling up before returning the vehicle. They send you out to the lot, to the National booth or kiosk. They don't assign a specific car, they let you choose from a class of cars on the lot. I had reserved a compact SUV. A young woman walked me out, pointed to a car, said here you go, the keys are in it, and then she disappeared. But the keys were not in it, I realized after loading my luggage. So back to the National booth I went. She walked out with me and could not find the key either, so she pointed to two possible cars. One was a VW someone was just driving in, and the other one, I think, was a white Kia. So I took that. When I got out to the gate checkpoint, the woman in the booth was about to wave me through, and then said, they told you thIs was an electric car, right? Nope. And it was not a hybrid. I was staying at a private home with relatives where I would not have a charger. I asked some brief questions, about where the charger was, how to charge it, and she said where the gas tank should be. Oh no, under the hood. She was not sure. She said they were supposed to give me a quick orientation. She said it would get me to my destination in Fishers, but probably not back to the airport afterwards. Meanwhile, there were now 5 or 6 cars behind me, getting frustrated at the wait. I would love to try an electric car sometime, but when I was expecting it, had been given instructions, and had access to a charger. So she called her manager, who brought out another car, apologized, and let me out the other gate so no one had to turn around. So the third time was the charm, but it took more switching around than it should have. I'm not sure if it was Alamo or National who is responsible for the lot operations. Update: To add to the complications, my wallet was left in the electric Kia car during the quick switch out at the exit gate, so I have had to navigate their difficult lost and found system. I filed reports & gave them the description of the specific car but have no indication they looked for it. I will never rent from Alamo again. read more

I rented a car for a midnight pickup on 9/21/24. I arrived to be told my reservation needed to be done 24 hours in advance. This is not normal as I consistently have to rent cars and asked when did this change. I was told it was something they just did for that day. I told the Manager on Duty Alexander David that I rented through Priceline and how was I to know this and also it was available on Priceline. He said he understood and I could come back after 5am to pickup a car. He then gave me another managers business card name Peyton S. Hollan and wrote a message on the back. I was also told I would be upgraded and gas comped to make it right. I asked him what to do if the counter still said it wasn't 24 hours and he said that was just something for that day and they would prioritize me today. He then told me he was personally send a text message to Peyton also. I left upset but decided to try to maintain the reservation since it was still before my work event. However, I made it back to the Airport location at approximately 6:15 and was told it was still not 24 hours and they would have something that evening. I then asked to speak to Peyton. I explained my conversation with Alex to Peyton (noted Tri- Brand Station Manager- Enterprise) who told me he did not get a text and that what Alex told me was a lie. He said he arrived to no cars and nothing would be available until later. Later would be after my work event and no longer needed. I told him this was unacceptable and a waste of my time and I would not have come back up there if I had known this. I asked how would I get a refund and he said he would email Priceline if needed. I then asked for Alex's full name and informed him I would be complaining. I then asked him if he knew where I could complain and he told me honestly he doesn't know. Told him I would find it out. I immediately get into my car and google complaints against rental car managers and immediately get information on all. I would assumed Peyton did not want to make this easier for me. I will be posting this complaint on all platforms as my time and finances were made a joke with Alamo Rental. The fact that people usually rent cars for important matters and not just for leisure and this is how this is handled is ridiculous. Please note that my airport houses Alamo, National and Enterprise together, so Managers cover all areas. read more

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When landing @IND, I've rented from Alamo a number of times. I use their app which makes reservations (and rebookings if the price goes down) easy. The last time I tried the online check-in feature which worked quite well. That also eliminates the do you need the extra insurance "game" that desk staff are obligated to put you through. That includes asking you who your car insurance is with. I often get reverent response when I say USAA. It's a bit of a walk from baggage claim to the rental car area, but once I'm there, it's a simple walk across the street, then an easy choice of cars, through "security", and then a simple out to the Airport exit. I've always been happy with the rental cars and haven't had any issues. Well I could have used an ice scraper in the car a couple of weeks ago. Tip - There's a gas station at the entrance to the airport. It's convenient, but if you want to save significant cents on the dollar, try to fill up within say 15 miles from IND. read more

Car rental was super easy, reservation completed on-line, easy to find counter from our arrival at the airport. Wait at the counter wasn't too bad. Got our paperwork, walked outside to the station where all the cars are. Gave them our documents, showed us our car and we were out! Upon return, it was easy to find the return line. Someone came to the car to check it out, we were all set and ready for our flight back to Home Sweet Home. Easy Peasy! read more

The entire experience at the IND location is always a smooth one. Excellent service seems to be ingrained within the entire staff. As airline professional I choose Alamo over the competition.. as they always have the best selection of automobiles and frequently upgrade my res.. this location is always so easy to depart from and return, as vehicles are adjacent to terminal read more

Alamo Rent A Car - Upgraded to Maserati - Car Rental Near Me - Indianapolis, Indiana

We went with Alamo this time because the price was lower than the place that I usually deal with for the points/perks. As noted in other reviews, the check in/out was a breeze here. I arrived at the counter with 2 people ahead of me - one at the service counter and one using the kiosk. The person using the kiosk had some issues with it so I was up next fairly quickly. The system was very easy to navigate, however, the customer service guy came around the counter just to make sure that I got started okay. I was able to find my reservation and print out all of the necessary documents quickly. Once the customer service guy saw that I had everything, he came back one last time to verify that my ID match the name on the reservation and told me where to go for vehicle pick up. As we entered the area, we were immediately greeted by the person in charge of check out as we spotted the white 2014 Ford Fusion with the trunk open. Right away, I asked if the Fusion was available and she said yes and verified that it was within the class that we had chosen. By the time we had made it to the vehicle and put our luggage in the trunk, she had grabbed a checkout form and started around the vehicle noting any dings and scratches. She told us that the rule of thumb was anything larger than a quarter but humored me by marking down the dime-sized dent that I noticed. From arrival to the counter and exiting of the airport, the process only took about 15-20 minutes. The return of the vehicle was faster and easier. I pulled in and before I had gathered all of my belongings to get out, the guy had scanned the vehicle barcodes and walked around the entire vehicle performing his check in inspection. By the time I had gathered everything from inside the vehicle and the trunk, he was handing my printed receipt and said "thank you and have a safe flight". E-Z-P-Z. Overall it was a good experience...I think I will join the Alamo Insiders club. read more

Alamo Rent A Car - I forgot to take pictures but here's the vehicle, complements of http://www.ford.com/cars/fusion/?searchid=163743325|13 - Car Rental Near Me - Indianapolis, Indiana

I reserved a vehicle from Alamo at Indianapolis International Airport for a week in mid-June for a family vacation. My reservation was for a vehicle that would seat 7 people. The reservation stated the vehicle would be a Buick Enclave or similar. A confirmation email suggested it would likely be a VW Atlas. At pickup, I am guided to a 5 passenger Jeep Cherokee. I tell the lot representative my reservation is for a 7-seat vehicle, and I am guided to the Toyota 4Runner and that is only 7-seater available. Since my departure was imminent, I took this option. The Toyota lacked any space for luggage when 3rd roll seat was up. I am 72 years old and the climb into and exit from was quite a challenge. My fault was in going for the most inexpensive rental company and thinking I would get the vehicle requested. The cautionary tale here is there is an adage "you get what you pay for". Alamo offered to exchange if they had a vehicle, such as a van, available. They did not at two of the locations I contacted. With great inconvenience I was stuck with a vehicle that failed to meet my needs and certainly one that should not have been offered. read more

Car was clean, but not enough staff to check-in in a timely manner and only one kiosk. Cars were hard to find as they were not parked in the proper areas. What really is upsetting is that I completely filled the gas tank at a gas station directly across the street from the airport (so no chance of gas being low) and they still charged me a refueling fee on a 100% FULL tank. It wasn't even 100% full when I picked the car up. Will be choosing another rental company that doesn't engage in dishonest practices such as this in the future. read more

Make sure to have a credit card with you if you haven't booked your flight back yet or else they won't give you the car if you only have a debit card. Waste of time. read more

Worst reservation ever!!! This car was FILTHY! I would have returned it if I had known it was so bad. I didn't pick up the car until 2am and the parking garage was dark. I didn't have time to return it, since I'm over an hour away and already had a commitment.. Ridiculous!! So upset!! I also had to push for a military discount. Grrrrr!! read more

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I have never had a bad experience with Alamo, but I always do the online check in and the skip the counter process. I had a free upgrade so I had to go inside and the associate that helped me did seem as though he wanted to be anywhere but there which was unpleasant but the employees outside were awesome and made up for his negative attitude. Overall, I highly recommend Alamo for car rental always. read more

We made a reservation for Alamo weeks in advance at the Indianapolis airport. When we arrived after our 2 hour late night flight we were told that they had no cars and had only received 5 cars all day because of problems with their cars. Instead of calling us in advance and letting us know what was going on so that we could make other arrangements Alamo let us fly in and left us stranded at the airport with 2 little children and only giving us the option of reimbursing us for an Uber and telling us we can come back tomorrow and maybe they will have a car. My family lives an hour and a half from the Indianapolis airport so that wasn't feasible for us. I did feel sorry for the two poor girls working the counter. They said the manager told them to handle the lack of cars this way but you could tell they knew it was an unethical way to treat people that could have been avoided. read more

Rented at Indianapolis airport. I was traveling with my infant and large suitcases. Thomas at the counter was excellent. It was very cold and he called outside to have them pull a car up and turn on the heat so we didn't have to walk far and get in a cold car. The staff outside had the car ready and helped me get all the suitcases in the car. It's theses small acts of service that makes a good company great! read more

Booked a small suv through hot wire. Check in process at counter was very quick and the desk agent was friendly. Less than 5 minutes after arriving at desk I was in my car heading out of the garage. No issues with the rental for the week and bringing car back was very quick and painless. I will definitely book with Alamo again at this airport. read more

I dearly wish it was an option to leave a negative number of stars. I am trying to get my children home from Indianapolis, had forwarded the money, scheduled the car, and they were on-site to pick up when they were told that there was an additional charge. "A new policy for people with Indiana licenses". In Indianapolis. This is ridiculous. And we are quickly running out of options to get them home on time. Complete lack of concern or customer service. And sadly, as much as we travel, I rent cars at a corporate level several times a year. Please avoid this company at all costs, if you're looking for any type of human compassion. read more

First off, I used the address from google maps for the Airport Alamo... it took me to some cargo loading dock on the other side of the airport... it used to be the front of the terminal - I know this bc a security guard (on duty at 4am) told me. Just follow signs for rental car return when you approach the airport... yeah, I'm that guy. Drop off was a breeze... pull right in and someone is there. You can walk right into the terminal from there. I read reviews that no one was there on drop off at 420am but I hit it at like 405am and there were like 5 people there... hella cars too. Their system was down so I won't get a receipt until tonight - which is cool... I filled the gas tank up at a local station outside the airport for about 2.23 a gallon.... not too shabby as I'm from California! I'll def rent from these guys again - in Indy it's the only way to go because they are the only 24 hour company! read more

Friendly and helpful staff, clean car, smooth and efficient process from counter to driving off. Naz at the counter was professional, helpful, and wrapped up our paperwork in record time. Just a short walk away, Lee Ann gave us a warm greeting, showed us the cars available within our category, and got us on our way quickly andwithout a hitch. read more

I have rented Alamo cars from other airports, but the Alamo car rental experience at IND is the best experience. The customer service is outstanding and the rental process is super easy. I always feel welcomed at the rental counter. I usually get the type of car I reserved and rarely, if that car is not available, they upgrade my reservation at no cost. Now, whenever I travel to the Midwest, I choose this location to land and rent a car due to the quality/price/rental experience. My recent car rental went smoothly despite the current COVID situation. The car seemed exceptionally clean as well as the rental counter. The car return process went very quickly and smoothly, too. I will be back! read more

Quite possibly the least stressful car rental ever. Short line at counter (Fri ~6pm), friendly and fast checkout without problems despite having booked thru Priceline (which we all know can cause issues). Walked to lot, briefly talked to employee and immediately drove off in my choice of car in the class I ordered. Less than 5 minutes from start to driving away. Upon returning the vehicle, I got the same friendliness and speed. Took about thirty seconds to my receipt and I was off my way. These folks really have efficiency figured out. Best part: None of the "here's a clipboard so you can note every little scratch/ding" mess. Car rental companies who account for their own quality instead of having me search for their issues = effing awesome. High-five, Indy airport Alamo. read more

We usually fly into Indy via Southwest and get in at "O'Dark Thirty". This trip was no exception. When we got to the parking lot to pick up our car, your representative was right there and very helpful showing us our options for our use. Once we had it picked out he started it so it would be warm and assisted with our bags. When we dropped it off at 5:00 AM on January 4th, we had 4 large bags and two carry on bags to get to the terminal. We started wheeling our bags to the terminal when one of the agents that had checked us in, was coming across the garage with a luggage carrier for us. He helped us load them on the cart making it so much easier to handle. What great customer service. His name was Al Pacino. I said, "Seriously?" and he showed me his ID. I wanted to make sure that he was recognized for his going out of his way to make sure one of your customers was handled with great care. I am the manager of client services for my company. I appreciate and frequent those businesses that provide outstanding service. Alamo is obviously one of those that do. We have rented from Alamo before and will continue to be a customer. Many thanks to the "O'Dark Thirty" crew at the Indianapolis Airport. You recognize what good customer service is about and apply it to your actions. read more

One of the better Alamo locations I have visited. Convenient location with no need for a shuttle bus, the skip the counter experience was flawless, and we encountered very friendly and helpful staff both picking up and dropping off. In addition, when we were seen struggling to fit our college boy's luggage into a Ford Fusion, a nice young lady upgraded us immediately on the spot to a much larger vehicle at no extra charge. I wish all Alamo locations were this efficient and well run. Keep up the great work! read more

I went to pick up my 8 passenger premier SUV last weekend and they didn't have a Suburban which is what I needed for more luggage space. Drew(whom I believe is a manager) came to help me out and took me to look through what they had in stock for other 8 passenger SUVs. He was kind and had great customer service. He offered me a van which had more luggage space and worked perfect for our trip. He even gave a discount to me and it was much appreciated. I have had previous bad experiences with other car rental companies but with Alamo(my first time using them) I was very impressed with the efficiency of the company and customer service. Drew even gave me his direct number in case I had issues with the brand new van. I will definitely be using them again in the future. read more

Let me first say that the customer service at this location was exceptional. The people were very friendly and helpful, even swapping out our car because the first one smelled like smoke. The reason for my one star review is because of the BOGUS DAMAGE CLAIM SCAM that corporate Alamo tried to pull on me. See below for the reason you should avoid this company like the plague. A month after our trip, I received a call about a damage claim on the car. When we returned the car, the attendant noted damage on the bumper that had already existed when we picked it up. Thank goodness my girlfriend is on top of these things and took pictures when we picked up the car. So here I am a month out from this rental, and I had to deal with a sleepless night of stressing out about returning a call regarding pre-existing damage with possible financial consequences on the horizon. I made the call this morning and after telling the claim agent that we have pictures of the PRE-EXISTING damage, the agent was able to look up the car's history to see that the damage was already DOCUMENTED. HOW HARD IS IT TO cross check if the damage is already documented before putting your customers through hell months later? I know exactly why they skip this step, because they can make more money on BOGUS damage claims (without fixing the vehicles), than they can renting out the cars. It's straight up fraud. And I feel bad leaving such a scathing review because of how friendly the pickup staff were to us in the morning. But these shady business practices are an atrocious RED FLAG! I will never rent a car from Alamo again. read more

Alamo is in the airport which scores big, However the car size on the site for a full size is not a true full size, I did upgrade for about 100 extra per week with a AAA Discount which did provide a full size vehicle. however I do feel that when you pay on line for a full size care and they try to give you a small vehicle it is just not right. The staff was polite, they should show you two things, 1. where the gas fill is and also provide you with type of gas. 2. How to use any special features. Alamo may be the king of the upcharge, but I did get a clean well maintained vehicle. read more

Zero stars! Horrible!! Will never go through them again! Our original car rental dates were from October 6-12. An emergency came up and we had to change it to Aug 25-sept 5. Well at the airport at 6 am, after 11 hours of flying and no sleep we get to Alamo to find out the agent that changed our reservation put sept 25-oct 5th And not the correct dates. Plus... they don't have any cars. Now scrambling to find another car rental ageMacy. Our $1000 rental went up to $2600!!!! Horrible service!!! read more

Indy Bound! Alamo is great! Gentleman reviewed my contract and walk around with me naming off my choices I can drive being I had the premium package. Easy checkout and checkin and it was just a hop skip and a jump from my gate. Thanks Alamo for making it #justthateasy read more

Lora at the check out gate was awesome... She not only caught a mistake on my rental and corrected it but also saved me money.. She was very nice and a positive deligent employee. Five stars on her work ethic... Thank you read more

Terrible customer service! They had my reservation for a month through Expedia and when I showed up they had given away my full size car. They blamed it on Memorial Day weekend.... that's why I reserved it! Then after dealing with the guy on duty who was beyond unhelpful and rude- he was trying to make me take a minivan since it was the only vehicle left- I finally got to drive off in a just brought in Nissan Rogue that was luckily clean and full tank. When I pulled up to check out and leave the lot there was only person working the booth & had to wait for 30 minutes. During this time I saw that the registration tags were over a month expired. They acted like it was no big deal. This guy was more grumpy and rude than the first guy. No genuine smiles, thanks or anything... Luckily through this all I got a vehicle and got 50% off rental but first impression it was a terrible experience to deal with and likely won't use them again. read more

Awful service, awful people. Tried to rip us off for a CAR SEAT. that's right, they try to charge us $130 extra for a child seat. The receipt I got on-line said $200 and they wanted to charge us $330 for a child seat for five days. Horrible people that must have trouble sleeping at night. read more

We had a scheduled rental here for 13 January at about six in the morning. We chose this car rental company because we got a bigger vehicle for the same price as competitors. When we arrived staff was very friendly help us pick out a vehicle and provided us with an infant car seat. I had requested a toddler car seat and the one provided only held up to 22 pounds. My daughter is 25 pounds and is used to being in an upright car seat. The friendly and helpful staff provided the toddler size car seat but upon reviewing the side panel instructions I realized I would not be able to safely secure this car seat we are facing. The staff had no idea what a back facing upright car seat look like and refuse to provide one. I understand Indiana law is after one children can face forward. But further study show that is much safer for children to face backwards when riding in a vehicle. With incoming snowstorm predicted and traveling on new roads I did not feel comfortable putting my child at risk. The clerk easily canceled the reservation and after arriving Home the discounted website the reservation was purchased through refunded the insurance no problem. Customer service was great but I would recommend this company get up-to-date information on children transportation and safety if they would like to keep customers in the future. read more

Just arrived to Indy travel weary and eager to see my family. Having lost my drivers license at the airport I came from, I went to the counter with my reservation and explained my situation. I presented a color copy of my license on my phone along with the email from the CA DMV with my replacement license receipt and info. I was told by the DMV on the phone I am legal to drive. I had a prepaid reservation. I also had my passport and a major credit card. Hearing all this, the half-asleep employee named Henry in his ill fitting suit jacket with jeans looked at me through his barely open eyes and simply said "I'm sorry I can't help you." I ever-so-politely asked him if he would call someone, perhaps an Alamo office or his supervisor and explain my situation, and he said, "they'll just say the same thing, sorry." He didn't even try to help me nor do I think he was actually listening to me when I was talking. Just stared at me helpless and ready for his nap. So that all said, I won't be renting from Alamo in the future. Back to the Hertz President's Circle it is. read more

I have rented a minivan from Alamo for almost 25 days in July 2015.. Pros: 1- The renting process was very smooth and fast.. The vehicle was 2015 model in a very good condition with Remote control doors.. 2- The return process was also very fast .. Cons: 1- The renting period was long and suggest to offer complementary cleaning service for the car every weak for example .. 2- The car was offered with tank 75 % full and I returned it at almost same level , but my credit card was later charged for $ 13 .. I should be informed about it .. read more

Fast. Polite. Quick. Car is in impeccable shape. Counter to car in 5 minutes. We'll only rent from Alamo from now on.