The Avis rental pick up area in IND airport is adjacent to the main building. It's about 5 minutes walk from the gate to the Avis counter. I had reserved my car few months earlier. Just before arriving at the airport, got my confirmation that the car was ready for pick up. After landing, I skipped the Avis counter in the airport and walked straight to the car. The counter looked slick though. There were few customers and an associate helping them out. In the pick up area, all the spots were marked properly. I found my car in the designated spot. It was a new VW Atlas with 10K mileage. The car had fully cleaned exterior and interior. But it showed the oil change due warning. We had the car for 4 days. We drove around a lot, taking it all the way to Louisville, KY and back to Indianapolis. We had no issues with the car. All the functionality worked fine in the car. Upon bringing the car back for return, an associate processed the drop off as soon as I parked. That was the fastest return processing I ever had. Overall it was another excellent rental experience with Avis. read more

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Unfortunately I would give Avis 0 stars if I could. We made an online reservation a month ahead of our pick-up date and paid in full ahead of time. Got a confirmation email and everything. When we arrived, the Avis employee simply told us, "we don't have a car for you." They said they had no cars available at all despite the fact that we made a reservation and paid ahead of time. No explanation or apology for the inconvenience. Did not offer to help us rebook or figure out other options. Just told us they don't have a car for us and that we'll get a refund. We ended up renting from the Dollar stand next to Avis. Despite it being last minute, the cost of the last minute rental at Dollar was the same as the cost of the Avis rental we had booked ahead of time. A few days after our trip, we checked our account and saw the money had not been refunded. We called Avis and they said it would take 10-14 business days for the refund to show. Overall a very unpleasant experience with Avis, would not recommend them at all. read more

It would be really nice if this location had a phone number that customers could actually talk to an Individual from Indy. I called their number 8 times trying to find a real person. The customer service people that you are transferred to do not tell you the truth. They just make up things to get you off the phone. I left my air tag on the rental car keys. I was trying to contact the rental location to see if they would take the air tag off so I could pick it up. The location on the tag showed the airport. Then the air tag moved to Carmel last night. This morning it was back at the airport. I made arrangements to go to the airport to see if I could retrieve it. An hour later when I was on the way to pick up the tag the location moved. So we followed the directions to find where it was. We arrived at the location and the rental car was not there but the air tag still showed it was at the location which was an apartment complex. If Avis would have been available to talk to I would not be out $40 for the air tag. I took a snapshot of the locations so maybe they can figure out who has the tag if they are employed and Avis. Will not be using this company again. I feel like I should be reimbursed for the tag because I contacted them within an hour of the car return and it was still at the airport. If they had answered the phone I would've have had this problem. read more

Please do not rent from this location or company. Vehicle broke down in middle of the night, several different tow truck companies tried to move the vehicle but no luck, police calling us all night to move the vehicle. Cannot get replacement car, went to airport locations and was told nothing we can do for you, text and calls zero help. Stay away from Avis/Budget. read more

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This is the second time I arrived at Indy airport when Avis oversold AGAIN! No freaking cars for preferred members , anybody the made reservations. And walk upd they were kicking their to the outside curb. Counter line was over were an hour wait at best. I never have any problems with Avis at Indy airport. Worst customer service ever. DO NOT rental here!!!! read more

Hours of operation are very limited. Double check this location will work for you. Hertz at this location has better hours of service as do a handful of other rental companies at this location. Dirty cars In the summer and now in the winter the car wash was apparently nonfunctional read that to mean you are getting a very dirty car. We received a note this time stated they were sorry the car(s) were not clean We had to "upgrade" to have a non pick up truck which increased our rental fees. They did have the vehicle we reserved. However they failed to mention the upgrade they were giving us was an electric vehicle and worse the car was only 60% charged. We could not make it to our destination nor make the return without charging this was not going to work for us. Our destination had no charging services and we were not in a position to delay our journey. We had to return that car for a truck which was a downgrade but did not get credited back the difference for the "upgrade" we couldn't use and didn't receive. read more

Extremely slow and inefficient service. I waited for over an hour for "preferred service"! read more

Avis - Car Rental Near Me - Indianapolis, Indiana

Everything went smoothly at the counter. I reserved the car before I arrived. Just needed to complete the paperwork. The counter rep was helpful and I was able to add a second driver.Since gas isn't getting any lower I decided to prepay for the gas. Once in the garage I noticed some damage on the rental vehicle the attendant at the exit notated it . It was nothing to make me switch cars. I'd use them again . read more

Avis - Check in counter - Car Rental Near Me - Indianapolis, Indiana

Would give it negative stare if I could. It took us over an hour to get a car. While in line we did the prompted early check in. It did nothing. We get up to the line and are met by Steve who is complaining to us about the prior customer and making fun of him for being old. Then goes on to tell us that they state we are from he hates and " I avoid going there at all costs" He messed up putting our info in the system THREE times and had to start over THREE times. The supervisor tried to help him. He at one point believed the car was gone. Finally in the FOURTH attempt the supervisor imputed out information. We complained and she absolutely didn't care. No upgrades nothing to compensate the time wasted. She didn't even give a sinser apology. Clearly this happens frequently and clearly they do not care. Finally we get outside to the car and the line to get out of the parking lot is backed up and we have to wait about 20 minutes. The guy at the kioski to check the id goes "sorry but what it is worth it's my 2nd week" babe what does that do for me? Your entire staff and whole operations are terrible! I will not be going back and hope no one else does either. read more

My 18th Avis rental this year and the last one. I have had nothing but sub-par experiences at the Indianapolis Airport location where most of my rentals occurred. - Asked to upgrade the 2021 Sonata with 54k miles I was assigned (with no options to change in the App) and was told, "You're lucky you got a car". - Oil change light was on upon starting vehicle; - Proceed to interstate and over 55 MPH the steering wheel is shaking...front end alignment needed; - The car's internal operating system/screen kept asking for an update which required a phone call I was not placing! This kept knocking Apple Car Play offline (maps, GPS, Spotify); - It was winter in the Midwest and no ice scraper or brush in car (it snowed that evening!); and - Key fob did not open the trunk, had to open from the button in the car. Sometimes there are no other options for rentals, be prepared and set your expectations VERY low. read more

By the time my wife and I get our rental car at Avis at Indianapolis airport we will have waited in line for two hours. Avis sucks. read more

Avis - The 100 foot long, two hour line at Avis, where, despite knowing their rental reservations, they only had two people working. Slowly. - Car Rental Near Me - Indianapolis, Indiana

This review is for Carlos with Avis. I screwed up the dates of our reservation, traveling in on a delayed flight with a two year old and three year old and Carlos quickly fixed my entire mess. He got us the van we needed, the car seats, and there was zero hassle. He even matched the price I had initially paid. This is the kind of customer service that is really excellent, when you don't even have to ask-they just take care of you. THANK YOU CARLOS! read more

Used Avis for the first time last week due to my primary rental car company being out of stock for the week. When I arrived at the service desk, I was told that the class of car I reserved was not available and they only had upgrades left. Naturally, you would think that I would get that next car for the price of my original reservation due to this being an Avis mistake. They not only forced me to pay for an upgrade but also tacked on hidden fees to nearly DOUBLE my reservation. Stay far away from these guys! The worst customer service I've ever experienced traveling. read more

Just used Budget/Avis car rental for the first time given i'm from traveling from SoCal to see my brother. Definitely won't ever use this place again. Management joyrides cars taking them for their own personal reason. We requested a full sized sedan just to find out a manager was using one of their lincolns and the "boss" whomever that is was using one of their cadillac suvs. And they love to argue for absolutely no reason whatsoever. Ace in specific doesn't even have the patience or tolerance for a job at subway let alone a manger at a car rental company. My brother and I overheard her calling a lady overweight and calling another man a "man child". We had a group of 7 and waited 3 whole hours until we got a car that fits all of us. Our flight landed around 2 and we were barely able to head out of the parking lot around 5. After a slight disagreement Ace proceeded to get upset shaking her head in disapproval and gossip with her coworkers. Completely unprofessional I regret even giving such a horrible human being my money. I get gossiping about me as I was eager to get a better car and got upset after waiting 3 hours. But to insult a lady and her partner whom was respectful to you is scum behavior. Any higher up in Avis/Budget should highly consider whom you have representing your company. read more

Had no issues whatsoever. Gas station was located on site at the airport. Car was great. Service and workers were actually there working. Now that is refreshing! Not like other airport Avis locations and there is not a worker to be found. No easy scan available to exit but the person checking cars out was friendly and efficient. read more

Horrendous customer service at Avis. What's the point of making a reservation? Already waited for more than one hour. Called customer service ... useless. read more

Avis - Horrendous customer service at Avis. What's the point of making a reservation??? - Car Rental Near Me - Indianapolis, Indiana

This was my first time renting a car by myself, my first time stepping foot in an airport, I'm newly 25 and wanted to plan a short trip after a hard month before it got too cold out. I booked through Expedia, which was my mistake and will not happen again!! Now, technically I rented a car from Budget. But at the airport there was 1-2 people manning the Avis, Budget, and Payless counter. There were a few hiccups, Expedia allowed me to rent with a debit card even though a credit card is actually required. Expedia should not have allowed that, so I don't blame anyone but them. However because of this I was originally told by an older man in a dark green shirt that I was SOL. I asked about potentially FaceTiming my mom to show her ID and using her card, I asked about other collateral, I asked about any possible options, but that man quite literally yelled "NEXT" with me still right in front of him. Not the end of the world, but I was overwhelmed and irritated that my booking was being rejected even after I called Budget to confirm the rental, my only ride had left 30 minutes ago, so I'll admit I went outside started crying. I called Expedia to sort everything out but they were useless of course. None of that has anything to do with the 5 star rating, but leads up to the people who did help do me right and I sincerely feel like 5 stars is earned. An Avis employee named Lewis noticed there was a problem and absolutely sprung to action. I was in full meltdown mode sitting outside on the ground but Lewis and his wife, who even offered to personally drive me home, went out of their way to contact a manager and get me into my rental with my debit card. They spent almost an hour working on a solution without my knowledge while I was dealing with Expedia's nonsense. Lewis' wife walked up to me confirming a little info and then told me to come with her. The three people in the booth got me into my car so quickly and efficiently that I wasn't totally sure I didn't fall asleep and dream it. I am so so grateful to them for not only helping but noticing there was an issue in the first place. That type of customer service and intuition can't be taught. They went out of their way to solve a problem that wasn't theirs at all to deal with and saved my little weekend getaway. If I ever need to rent a car again I'm coming straight to Lewis at Avis. I'll be calling Avis customer service after my trip to compliment them directly too, the three people who brought me over to them and helped me actually get the rental all deserve raises and recognition. read more

If I could give zero stars, I would. We are Preferred Members. Preferred member (rent cars weekly for years with Avis), rented a large SUV for a large two- family trip to FLORIDA on points. When we attempted to check in for the car (only can be done in range of airport), we discovered there were no cars to be had, nothing large. We rented this out over a month in advance for an expensive trip. We wasted gas money, parking fees at the hourly rate at airport and over two hours of our time driving to and dealing with Avis only to discover there were zero big vehicles available for us today at the airport. When we inquired on why we were not notified, they told us we SHOULD HAVE CALLED the morning of to confirm the car. The car it shows we rented in their own APP. We will no longer do business with Avis. Avis's word is nothing and their customer service is sickening. No apologies. No offer to make it right. We were told to try back again at noon and there might be something more available. Maybe a mini-van that seats one less than we need and has no luggage storage. Avis has zero credibility in my book. Exactly why would we book a vehicle in advance and never informed there was a problem prior to our arrival? A simple phone call would have at least alerted us of the problem and saved us hours this morning of our time wasted. Thanks Avis. You suck and lost a customer for life. We will be searching out and renting from your biggest competitor and tell everyone how badly you ruined a trip for our family over the holidays. This was utterly unacceptable. read more

Avis is absolutely horrible. I have used them for years but today is the last. as an Avis preferred member you are supposed to have a car assigned and ready as soon as you arrive. this is the third time this year that I show up to the airport to pick up my car and instead of it being ready, I am forced to wait in line for an hour ( which at least gives me time to write this) just to get the car that should already be ready. no other car rental places have lines this long, and if Avis preferred does not work reliably then it is absolutely pointless to rent from Avis. read more

If I could give zero stars I would. Kelly was the customer service agent who I felt with who had no care for customers at all. I asked for her name, she said, "it was none of my damn business." I couldn't believe the lack of professionalism. I was in line with my family, they said I didn't need to be there and I could help my crying baby. She then asked for my ID in addition to my fathers. When I came back to the counter, she laughed and said you need to get back in line. I asked if she was serious, because she had clearly seen me in line with my family and heard my crying son. She rolled her eyes and asked, "if I thought she was playing?" I then went back in line and when it was my turn, she picked up a phone for 10-15 minutes rather than helping me. After that she finally saw me. I asked to speak with her manager and she said he wasn't around. She finally gave me the car my family and I reserved (she gave my family one car, but not the other one, I reserved both). I asked her again for her managers name and she rolled her eyes and said, "I'll give you his card, but that's it." The lack of care for customers was astonishing and I feel bad for Avis, because one bad face to a company can spread a bad reputation. I do not want anything from Avis, because I would hope that's nothing they condone. I would like to be updated on her being reprimanded or at the very least, put through better customer service raining. Kelly gave me the card of her boss, not sure if it is really him, John Landrum Telephone# 317.260.5810 I called this number and it just rang with no answer or voicemail. I would really appreciate a contact back on this issue as I was there for a really long time with a 5 month old baby for no reason other than a disgruntled employee on a power trip. I would like to ensure this doesn't happen to anyone else in the future because of one bad apple. read more

Avis - Kelly is on the left - Car Rental Near Me - Indianapolis, Indiana

This is an 'Avis' only rating. This is arguably the worst customer service and service-delivery private organization operating in America today. That said, this location, with it's Preferred board (which means no human interaction except at the exit and check-in), and no issues means a rating of Avis four stars. To equate this as a rating for Hertz, think two. :) read more

Avis - Car Rental Near Me - Indianapolis, Indiana

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Usually I get exceptional service at Avis. The Indianapolis airport is the exceptional. They refuse to probably staff this location and the counter staff must really hate their jobs. If you come in early the preferred counter is closed. Wish I would have rented with Hertz. read more

Boo Indy Avis. Boo. Barbara was so rude at check out. The check in counter was fine, but they are always out of cars. I did get a sweet 4 runner but it was a gas guzzler. The Indy airport overall seems like it is nice and convenient but it really isn't. Avis really needs to start picking up the picante of employee training. read more

Avis - Out of cars got a tank - Car Rental Near Me - Indianapolis, Indiana

Surprised at the low reviews. My experience was so smooth! The counter service was fast, efficient, and friendly! The car was great and was very clean! Car return was just as smooth! read more

Be very careful renting a car from this company. I had a last minute one day rental with Avis and they charged me $284. That was not the worst part, when I checked my credit card statement it says I rented for 5 days and charged me $788. I am not sure how they mess this up and they issue has been resolved, but that being said a mistake like this should not have happened. You have been warned! read more

Worst car service ever! If I could rate this a negative star I would. Waited in queue for over 40 minutes. The service line was horrendous. Customer service was not up to par. They made charges without telling you. You have to ask about what they are going to be charging otherwise you will end up with a hefty amount on that card read more

Avis is a terrible example of a rental company. From Indiana to Hawaii - terrible. I travel about 50 percent of the time for work. Of that time I can count on 75 percent of the time having issues with Avis. Filthy cars, late or lost reservations, one car I picked in SC had a bullet hole in it- a bullet hole!shortage of staff and pis-poor customer service. AceC at the Indy airport- terrible. I can't help you and there is nothing can be done and walked away. I arrived at my designated spot. No car. Called customer service nothing we can do. Sorry, it's a busy weekend. Avis knew it was busy weekend when they accepted my reservation three weeks back. Why do customers have to pay for piss poor planning. Avis needs to get it together or go out of business either is fine by me. Oh, and the reason I am using Avis- company preferred vendor otherwise- I'd walk right the hell past and tel others- keep moving you don't need subject you or your family to AViIS. read more

My favorite AVIS location. Preferred members have an easy location board to see. Service always pleasant. I've rented here at least 15-20 times and always dependable. Return service has always been prompt. I wish other locations like Kona, Maui and Auckland would emulate this location. read more

Worst rental car experience ever and my first 1-star review ever... I've been Avis Preferred for over 15 years and have rented from them hundreds of times; however on a recent business trip, my plane arrived several hours late and after midnight. Although the counter was open, they had run out of cars! The agent was downright smug and condescending saying to take an Uber and come back tomorrow. I said that my destination is an hour away, yet he didn't care. So long story short, I got a car the next morning (after having to spring for a hotel) and the lot had plenty of cars - sadly the one I got was a "beater".... A base-model Chevy that has not been cleaned inside or out. The carpet was filthy and had dried mud, there was trash in the cup holder, the steering wheel was sticky, and the car smelled like pee. Not only was I screwed the night before but got a substandard vehicle the next day. Avis IND - you should be ashamed. read more

We had good experiences on the whole with this car rental place, where one in our group rented a car. It was pretty quick and easy on the whole. I liked the system they used for picking up and dropping off vehicles at the airport. read more

I would not recommend this location to anyone. I had a reservation this past Friday and had an awful experience. When my reservation was opened by the clerk and pulled up the total was nearly double the reservation I had made. Long story short, the clerk sold me insurance for the rental without explaining what it was, without asking me if I wanted it, and lied a total of FIVE times as to why I was being charged for this insurance. Finally after 45 minutes of revisiting the counter, talking to OTHER rental car companies about this same insurance, and visiting the Budget website (Budget and Avis operate together at this location) I showed the clerk that he was lying to me and that this was NOT required insurance. He refunded the original transaction and gave me the one that I had reserved. To top it all off, when I attempted to voice my displeasure by stating "You know, I really dont appreciate you trying to pull this kind of bullshit" (which I dont think was at all out of line given the amount of time I had wasted) he responded with "You can leave now". If I were not as level-headed a person as I am I would have jumped across the counter for the level of disrespect he had shown me. The name of the clerk who I dealt with was "Jordan". Dont believe a word he says if you have a reservation here. There was also a female clerk who overheard out entire conversation on each occasion and did nothing to help me. This leads me to believe that it is the policy of the group to try and sell insurance to its customers by any means necessary, including outright dishonesty and disrespect. For this reason I would NEVER RECOMMEND TO ANYONE TO RENT A CAR FROM EITHER AVIS OR BUDGET AT THE INDIANAPOLIS AIRPORT. And for anyone curious, this is my first Yelp review. I opened this account for the purpose of leaving this complaint. read more

I booked a reservation through my Southwest account while traveling to Indianapolis. I was quoted a price of $294.79 that included "taxes and fees." When I was checking out the total was then $477.34. I decided that I would go to another company. I signed nothing. They said they would cancel the reservation so I moved on and found a rental with another company for $275. Avis failed to remove the $477.34 hold on my card. I called the company headquarters and the gave me an email address to send my information stating they would handle it asap. They did not. Day 3 and the hold is still there making funds not available in my account. Go to National or Alamo. Don't rent from the incompetent yahoos. read more

I recently started a job with a company that's headquartered in Indianapolis and have been out here twice in the past 3 weeks. Both times I've rented from AVIS at the Indy Airport and, both times: (1) My name wasn't on the Preferred board although I'm Preferred with AVIS and my Preferred information was included in rental information when I rented the car. (2) I got rental cars with AT LEAST 30,000 miles on them that both drove like they'd been on the receiving end of 30,000 hard, hard miles For the second rental of the two, I arrived to the airport ~ midnight and was simply exhausted by the time I got to the Preferred counter. The woman I dealt with there was very pleasant, but wasn't quite getting that, with a growing line of people at her counter, she probably didn't need to walk every person to his/her vehicle and make sure "all was just dandy" with the car. By the time I finally got into my car I'd been waiting for at least 20 minutes for what should have been a ~ 5 minute process....after midnight....after being in the air for four hours. In short, the people working at this AVIS are very, very nice, but the whole system is very, very dysfunctional. I've no other experience with other rental car agencies at this airport, but I think I'm going to try at least one of the other agencies out very soon....I have to believe they're at least a little better than AVIS. read more

There was an issue with my wizard #. Without boring you with the details I will say this: Travis was probably the most rude rental car agency employee I have ever spoken to. He was dismissive, abrupt, and totally unprofessional. I asked him "If all the other agencies do it one way, and y'all do it another way, isn't that kind of strange?" And he replied "No, we are #1"... to which I replied, "uhhh, actually, you are #2." He then went on to tell me that if I didn't like his answer that I should go rent with another agency, and that they didn't care if they lost me as a customer. Nick was the guy originally trying to help me; while not particularly helpful, he wasn't rude either. But when Travis stepped in it went downhill quickly. I've rented from Hertz probably a hundred times and something like this has never happened, I think I'll stick with them from now on. read more

As far as renting a car goes this Avis location made it very easy. Staff at the desk were very friendly and accommodating. I came in late on a flight and since it was the end of the day and I was renting a car for about 18hrs the employee behind the desk gave me the option of pretty much any car on the lot with no additional charges. I asked him to give me whatever he thought would be best and I ended up walking out with the keys to a convertible Chevy Camaro SS. It was a fun car to drive for the day and really made the whole trip a little more exciting. read more

Avis - Free upgrade - Car Rental Near Me - Indianapolis, Indiana

This was the worst customer experience I've had, ever. After returning my car, I had a question about the final bill--Avis checked boxes for upgrades that we specifically declined. (Admittedly I didn't check the clerk's work because I already filled out all the information online and didn't consider that Avis would change the agreement at the counter.) Like many others' experience, Avis corporate said there is nothing they can do about it. Fine, keep the 50 dollars. I'll never use your service again. Even worse than being bait-and-switched out of 50 bucks is the clerk, Ali. When approached with the above-mentioned issue, he printed out the contract and said I should learn how to read and called the next customer. (You got me with your lazy and annoying argument, Ali.) I boldly assert, in fact I know, that Avis would be better off without employees with flagrant shortcomings working the front desk. Pathetic. read more

Everything about my first experience with Avis was top notch! As a Preferred member, they had my car ready to go with the keys in the ignition. Too easy a small slug could have figured it out. Returning was a breeze. Honestly, I do not know that I stopped moving. Park, unload, receipt in hand. Exceptional service! I bet it's not like this all the time. But this time, it was. read more

My experience at Avis was very good. I am AVIS Prefered member. I had the best rate ($152 from Indianapolis to O'Hare, 4 weekend days, midsize car), if comparing to Hertz or National(both I had preferred membership). At Indy airport, Avis has a preferred desk to handle rental car pick up. very smooth and quick. no question ask (re; insurance, etc.). car was nice and clean. when returned car to O'Hare, it's smooth and quick also, as long as you filled up the tank. The only problem I had was the car-return line: no clear sign to direct you where to park. Avis and Budget now is one family. sign also confusing. read more

this location is not to be trusted. i prepaid for my rental. when i arrived i asked what are my options and was told what was available to me. i did not ask for an upgrade but to my surprise the car i was told i was eligible for was an upgrade. no mention by the agent that this was an upgrade. being in a hurry i just signed and left. so dishonest!! avoid this place like the plague. read more

I don't quite commiserate with the other reviewers on this one. Maybe it's because I'm so familiar with the airport and the Avis location at Indy, but I've received excellent service for the last few years I've been renting here. The preferred counter associates have taken the time to know me by name and know the exact models I prefer. This avis is a keeper. read more