Unhelpful customer service, no way to reach local office. No matter what number you call it gets rerouted to the national office. They tell you that they might just be experiencing a high volume of calls and to just keep calling them. The national office also will not help you if you made your booking through a third-party. They claim that they can't even put notes on the reservation, but they also claim that they can't see a flight added or any information that was added when we made the reservation initially. They need to fix their issues with third-party companies and either make it to where they can actually see what people are putting in with those outside reservations or be able to still modify them internally, regardless of how they were made. They basically told us since our flight was delayed past closing "make other arrangements instead" and to just show up a see if someone waited for us and maybe realized we were delayed. For context this has happened before, I had booked with Avis, added my flight when initially booked, called customer service to let them know that it was going to be delayed, and they stated that they added the flight as well. It was apparently not added and I was told that missing my rental pick up was my fault because I did not add the flight number and I did not get a refund. Recommend trying other rental companies at this airport, we gave them a second chance and it's somehow worse the second time. Hope we can get a refund this time if we aren't able to get our car. read more

This is the worst rental car office on the planet. I've been there twice and both times I waited in 30+ people lines for more than 90 minutes only to be told they ran out of vehicles. The first time it was 1am and they were fine with leaving me stranded. And there is always only one person working the desk. Both times I've been able to get a car from the nice, but pricier folks at National. Just absolutely terrible. I will never, ever, ever rent from Avis again, at Indy or anywhere. Shame. read more

I filled up the car COMPLETELY, topping it off several times, within 15 miles of the airport to AVOID high gas prices onsite at the airport. I was charged $9.999 for 1 gallon of gas, with tax $19.34. Do not rent from Avis. There is No way to return 100% full. AVIS is crooked. read more

Horrible. I reserved a car online, but when I went to pick it up they said they wouldn't have it ready until tomorrow. I asked them to cancel the reservation, which they said they did. When I got back online I found out it hadn't been cancelled by the company. I only found out after cancelling the reservation myself that they do not offer refunds on cancelled reservations. The Avis branch I went to was in Nofolk, Virginia on Norview Ave. The staff there are lazy, rude, and will lie to your face. These people are liars and thieves. I WILL NEVER, EVER USE AVIS AGAIN!!! read more

Very helpful got me a great quality car with no problems very nice, respectful and kind.

Ridiculous. I paid for five days - (Almost $600) - brought it back in 48 hours. On pre - paid rentals, there is NO REFUND if you bring it back early!!! OMG! Turo is my lesson - next time. In 2025, this is robbery. read more

horrible horrible company. I will never get a rental from Avis ever again. This company has the worst customer service and employees

I booked a car via AVIS for 270 USD. When I received the receipt it was 470 USD! I sent all documents which proofed the fault but "charges are valid" was the only answer. DON´T rent your car there! I am a long time loyal AVIS customer but it was my last time with AVIS! read more

WARNING - Saturday morning, 2 people working and 30 people in line... waited 40 minutes. No sense of urgency, very in efficient, understaffed or poorly planned. Leadership needs to fix this. PLAN AHEAD for a frustrating experience! read more

Horrible customer service. Long lines, Jocelyn and Chassidy are extremely unprofessional, impatient, and rude. Avoid this location. Gave me two cars, no keys, extended the amount of time I needed to wait to get a car. No apologies, extremely condescending and not willing to help at all. read more

gave away our reserved vehicle and left us stranded in the airport at midnight! not much else to say don't reserve a vehicle here read more

RENT AGAIN? No. It's 8:15pm Tuesday and there is only one very long 30minute+ line to get a car not just for Avis but also for Budget and Payless. Avoid these here! read more

I never leave reviews but I will make a special exception for this place. Despite being a preferred member and being a frequent customer of Avis through my job, and after being stuck in a plane for 6 hours more than expected due to extreme thunderstorms, this site made sure to point out that my reservation would not be honored because they didn't save a car for me. And then pointed out how rude I was for being 6 hours late due to my being stuck in an airplane in extreme thunderstorms. I will NEVER choose this place again. And I recommend others avoid it as well. read more

As an Avis preferred member I was surprised when I arrived at the Indianapolis airport and my rental wasn't in the numbered slot via my confirmation email. After returning to the Service window I was offered another car. I noticed immediately the car had front fender damage and scratches on the exterior- which I reported. Once I entered the car I couldn't believe the terrible odor! All windows down to Bloomington....It smelled of vomit and a terrible cologne!- I also called and reported. I believe they turned this car without checking/cleaning the interior or exterior. This fiasco caused Avis to put two separate pending charges on my debit card ( 1 for smelly car and 1 for the car that wasn't there). The funds were returned (for missing car) but funds weren't available on my debit card for 4 days- just FYI. No discounts or comps offered, just full price for a smelly wrecked rental. read more

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I see that there are some previous low reviews, but my experience couldn't have been any better. The lady who helped me was so nice (I wish I had gotten her name), and the car they gave us was clean and drove really well. read more

Line ridiculously long, took over 30min despite pre registering/paying. Don't waste your time ever here

I arrived in Indianapolis and when I got Avis to pick up my rental the line was crazy with only 2 workers. Nothing like having a long flight and then having to wait in line for an hour to pick up a rental car. read more

Avis - Two workers - Car Rental Near Me - Indianapolis, Indiana

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Terrible. Long line with two at the counter at a snails pace. Wondering what preferred service means.

Avis representative seemed to have fun playing games with me. Said he couldn't find my reservation, and they only had a pickup truck they could rent me. Said I must have booked at a different airport. When I showed him my reservation number he found it but said it was for 3:30 and it was only 2:50, so I would have to come back later. I never heard of such a thing before. He was just amusing himself by abusing me. I waited until he left the counter and went to another representative, who promptly got my car rental ready for me. Even then they had only a few cars and I couldn't get the one I had ordered. Never ever have I had such a vindictive and abusive customer service experience. There are other options at IND, do NOT choose Avis. read more

This should have been a slam dunk. Easy prepaid pick-up by a Preferred member. We had reserved a Honda Accord Hybrid. Class is designated as a Toyota Prius. The Accord REEKED of marijuana so we asked for a replacement. They gave us a freaking Toyota Corolla--a definite downgrade! The worst part is they wouldn't even give us a discount for the downgrade! The passenger front has a white spill on the seat, and the hood is scratched, and it smells faintly musty. At least it doesn't smell of smoke or pot. My husband's mother is on her deathbed in Lafayette with only a few days left to live, We gave up so we could get to her before she passes. Avis can take my preferred status and shove it. I have another car reserved for another trip in a few weeks. I'll be cancelling that in the morning. It's too bad. Before COVID I really liked Avis. Time to give Enterprise a try. read more

Awful experience--would not rent us the SUV we reserved and paid for despite there being several in the lot "reserved for other customers" we were told. My party that included a senior in a wheelchair and kids had to wait for nearly 2 hours--we would not fit in the smaller vehicles and paid a premium for a "Chevy suburban or similar" until finally a manager in the lot said that the car we reserved was in fact available. Terrible service at the counter--bait and switch reservation. Beware! read more

I've rented cars from this location dozens of times and never had an issue. I've strayed a few times lured by a better price but usually regret it and come right back. I love the ease of check in and car drop off as a preferred member. read more

Nope. Don't do it. I reserved a car on my Southwest account and was given a price at the end of the reservation of $294.79 "taxes and fees included." That is the first inconsistency as I went to check out, modifying nothing, and was given the price of $477.34. I decided at that point to cancel, signing nothing, and go to another company. I found a rental with Alamo that was an upgraded car at $275 with the taxes and fees actually included. Avis still put a hold of $477.34 on my car even after stating that it would be canceled. I called the number and was given an email address to send my information and the agent on the phone said it would be taken care of asap. That was the second inconsistency. Day 3 and it is still there. I have zero trust in a company that changes their prices to that degree in hidden fees. Then not fixing a problem that they created is irresponsible and bad business. read more

After having a horrible experience with both a local office and the corporate customer service, I didn't expect much out of the airport staff. I was surprised - they're rather awesome! It seems like they're already getting together their a-game ahead of "The Big Game". I would still advise, after having such a horrible time with Avis corporate, to only use Avis as a last resort but if you rent from Avis only deal with the airport location. They know how to do customer service. read more