CAK team in the absolute best. Katya, Josh - the whole team are amazing to work with.read more

My rental experience was good. Easy pick up and drop off. Employees friendly. I will rent here…read moreagain on a future trip.

I returned a vehicle here - that I picked up from Hertz at Cleveland Hopkins International Airport…read more Not ever having been to Akron-Canto Airport before - I had no idea what to expect in terms of rental car return. Turns out the rental car return parking lot is right in front of the main terminal. I followed the Herz signs and pulled up. The Hertz agent was sitting in an idling vehicle staying warm (it was about 9 degrees out - and even colder with the wind chill). So I was glad to see that Hertz does not make their agents stand outside in the cold just waiting for folks! He checked out my vehicle, then scribbled some info on a piece of paper, and instructed me to take inside to the Hertz counter inside the Terminal. Which I did. I had to walk about 100 yards to get inside the terminal - it was a short walk - but that morning it seemed like it took forever - dragging two roller bags along with being as cold out as it was - and wishing for some thermal long johns! I did not have to wait long - there were two Hertz agents working the counter, and two customers in front of me in line. At first the agent could not find me in the system, I mentioned that I picked up the car at a different airport - that made all the difference - she was able to immediately find me and process my return. I love that I get e-mail of my receipt in PDF form so I don't have to keep track of more paper while I am traveling! #Hertz #AkronCantonAirport

When comparing prices of different car rental companies for a reservation for a year from now, they…read morewant to charge $4000 for a week while other companies charge $450-1000 for the week. Will never use Hertz for any rental unless someone else is paying for my ride

The rental car tire was going flat. Hazard indicators coming on braking while driving. Came to…read moreairport to switch cars. One attendant working left the counter to go outside twice leaving the line to wait for 10 minutes. Positively awful frustrating experience.

The person at the desk is not very friendly. She is not easy to deal with. Her customer service is…read morenonexistent and would only rent from these people if they were the last place with a car to rent. Not very timely or customer friendly.

I found them very helpful. I had no problems. Maybe they are doing better since getting a couple of…read morepoor reviews. They were the best price of all the car rental companies. I booked thru AutoRentals.com and I needed the CDW (since my own car does not have collision insurance) and was able to get that much cheaper thru RoamRight at the time of renting on the sight, although the coverage may not be as good as getting it directly from Budget. I will use them again.

They allow customers to reserve cars online even take payment on the insurance on the vehicle,…read morecheck in and pay then dont allow you to use your debit card. Then dude at the counter is rude when I asked him to send a ticket to have this changed that I took a $63.00 Uber he says oh well. Never ever ever ever will I use this service again especially after waiting an hour + in line. Dude says he owns it so do better guy!!

If you have a choice, and in the Ohio area you definitely should, please do yourself a favor and…read moreavoid the Enterprise branch in New Philadelphia. While I have had extremely positive experiences with other Enterprise employees, Kevin W, the Assistant Branch manager is one of the most indifferent, rude, and unmotivated people I have dealt with in this field. I had reserved a mid size SUV at the Columbus airport almost a week ago, and due to our flight being massively delayed we did not arrive until 11:30 Pm, along with many others. The airport lot was deserted, there was a long line, so when they brought us the Jeep Truck we knew it would not meet our needs, but figured this was the best that could be done at the time, I would get it remedied later. Little did I know that I had obviously been handed the herpes of rental vehicles, and branches would go out of their way in order to avoid trading it out. I have dealt with supervisors in the Ohio area who were extremely understanding and kind, and said they had spoken with the New Philadelphia branch, and they would be able to trade out my car. For 3 days I have called, and Kevin W would deny that he had agreed to these requests, and at first claimed to have no vehicles. As of yesterday, Kevin reluctantly told me he could provide me with a sedan. It was like pulling teeth to get details, and after asking 3 times I was told it was a Nissan Altima. Again I explained that I had reserved a mid sized SUV due to us having a large amount of luggage. The Jeep Truck did not meet the criteria because my luggage is exposed and not safe, and an Altima would not be large enough to carry it either. Kevin made no offers to help call other branches, or find out when an acceptable vehicle would be coming in. I said I would call back, and again contacted the Ohio numbers who said they would speak with Kevin's manager, so not to worry, it would be solved by morning. I called 4 times this morning, no answer, and decided to drive to the lot. It was PACKED. Easily 30 plus rental vehicles, at least 8-10 that would meet or exceed my needs, and what I had paid for. The gentleman in front of me was allowed to look in multiple vehicles to decide which one he was leaving in, and he was able to reserve a specific vehicle for a future date. Kevin obviously knew who I was due to the Jeep Truck, and did not even acknowledge my existence for a full 20 plus minutes. When it was my turn, it was obvious he had no intention of helping me. I told him my name, and he shrugged his shoulders and said he had a Nissan Altima. When I stated the obvious... that there are dozens of cars here, how could it be that there is only 1 available for me? He smirked and said they were all "reserved." That's ironic, because not only did I not get the type of vehicle I had reserved, but one would also think that I would have been placed on his branch's reservation list when I had been waiting 3 days for what I was promised. I don't believe this man has any respect for women, and it likely would have been a different story if my husband were present. I expect more from a company like Enterprise, this is not the kind of attitude that should be presented to not just the public, but paying customers. That office was closing in an hour and 20 minutes at the time I was there, and no other customers were present. The notion that all of those cars were set to leave the lot during that time was seriously laughable. This man had just decided he was going to lie to what I assume are his superiors and say he was going to help me, while having no intention of doing anything but telling me I will get what he thinks I deserve. I have called Enterprise corporate and I believe they will make it right, but if I never again step foot on the lot of New Philly that's fine by me. I hope anyone reading this heeds the warning and goes elsewhere.

We got the car we ordered, on time and ready to go. It helps to reserve in advance- I ordered 6…read moreweeks ahead. Watching the demand on a holiday weekend it's easy to see how it is impossible for them to have the "right" car without advance notice.

Amazing service. I typically went to the dealer. I took my car to Jeffs for service this time. The…read moreprices were great and the manager was very accommodating and through. Highly recommend Jeffs service department

I want to personally thank Howard, Hans and Jeff the owner for addressing the concerns raised on…read more my 2018 Audi S5 sportback that I bought last May 2022. Howard and with Jeff's support addressed the concerns and exceeded my expectations and i am very grateful for their help. Jeff's Motorcars stands for quality and trust and I am pleased to say i give them five stars. I will be back in years to come for another purchase. Thank you guys. These guys know cars! Al R.

I had no problem with the guy right there he was so nice help me give me the car a time and small…read morecar not bad clean car in and out and it was wonderful service thank you .

Rented a car at this location after a car accident. The car was absolutely filthy. It had not been…read morewashed in who knows how long. Someone has actually written wash me on the front window which we noticed shortly after we picked it up. Would Not rent a car from here again.