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    Enterprise Rent-A-Car

    3.4 (40 reviews)
    Open 8:00 am - 11:59 pm

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    10 years ago

    Flight arrived late and they stayed open. Process was fast and staff was excellent.

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    12 years ago

    Yeah they were great, Enterprise is always service, quality and price conscious

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Rental pickup was quick and seamless with vehicle positioned right outside of and across from the baggage claim.

    Mentioned in 2 reviews

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    Hertz Rent A Car

    Hertz Rent A Car

    3.0(67 reviews)
    0.0 mi

    I returned a vehicle here - that I picked up from Hertz at Cleveland Hopkins International Airport…read more Not ever having been to Akron-Canto Airport before - I had no idea what to expect in terms of rental car return. Turns out the rental car return parking lot is right in front of the main terminal. I followed the Herz signs and pulled up. The Hertz agent was sitting in an idling vehicle staying warm (it was about 9 degrees out - and even colder with the wind chill). So I was glad to see that Hertz does not make their agents stand outside in the cold just waiting for folks! He checked out my vehicle, then scribbled some info on a piece of paper, and instructed me to take inside to the Hertz counter inside the Terminal. Which I did. I had to walk about 100 yards to get inside the terminal - it was a short walk - but that morning it seemed like it took forever - dragging two roller bags along with being as cold out as it was - and wishing for some thermal long johns! I did not have to wait long - there were two Hertz agents working the counter, and two customers in front of me in line. At first the agent could not find me in the system, I mentioned that I picked up the car at a different airport - that made all the difference - she was able to immediately find me and process my return. I love that I get e-mail of my receipt in PDF form so I don't have to keep track of more paper while I am traveling! #Hertz #AkronCantonAirport

    Unbelievably poor experience. I have finally decided that it is not worth my sanity to continue…read moredisputing the charges that I prepaid in March. When I arrived at CAK airport on 4/26/2026, I was told there were no vehicles available. I had to inconvenience someone to come pick me up, and take me back to the airport the following day, as my extended trip was dependent on my rental car. When I returned the following day, I was told that one car just became available and that I was lucky to get it. Really?!? I had already pre-paid a month before. So I accepted the car, a day late, because of their inefficiency and excuses about hail in another part of Ohio. The car had just come in, was run through a quick car wash, and they gave me the keys. As I stated, I was desperate for a vehicle, but I was never comfortable with it after I saw the lack of care. I called Hertz and only asked for a refund for the single day that I lost. Approved on the phone, but denied in the end, when I disputed the charges. Lesson learned. No more Hertz at CAK airport.

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    Hertz Rent A Car - Located by baggage claim

    Located by baggage claim

    Hertz Rent A Car - Theres no hold service, just a counter.

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    Theres no hold service, just a counter.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(19 reviews)
    4.2 mi

    If you have a choice, and in the Ohio area you definitely should, please do yourself a favor and…read moreavoid the Enterprise branch in New Philadelphia. While I have had extremely positive experiences with other Enterprise employees, Kevin W, the Assistant Branch manager is one of the most indifferent, rude, and unmotivated people I have dealt with in this field. I had reserved a mid size SUV at the Columbus airport almost a week ago, and due to our flight being massively delayed we did not arrive until 11:30 Pm, along with many others. The airport lot was deserted, there was a long line, so when they brought us the Jeep Truck we knew it would not meet our needs, but figured this was the best that could be done at the time, I would get it remedied later. Little did I know that I had obviously been handed the herpes of rental vehicles, and branches would go out of their way in order to avoid trading it out. I have dealt with supervisors in the Ohio area who were extremely understanding and kind, and said they had spoken with the New Philadelphia branch, and they would be able to trade out my car. For 3 days I have called, and Kevin W would deny that he had agreed to these requests, and at first claimed to have no vehicles. As of yesterday, Kevin reluctantly told me he could provide me with a sedan. It was like pulling teeth to get details, and after asking 3 times I was told it was a Nissan Altima. Again I explained that I had reserved a mid sized SUV due to us having a large amount of luggage. The Jeep Truck did not meet the criteria because my luggage is exposed and not safe, and an Altima would not be large enough to carry it either. Kevin made no offers to help call other branches, or find out when an acceptable vehicle would be coming in. I said I would call back, and again contacted the Ohio numbers who said they would speak with Kevin's manager, so not to worry, it would be solved by morning. I called 4 times this morning, no answer, and decided to drive to the lot. It was PACKED. Easily 30 plus rental vehicles, at least 8-10 that would meet or exceed my needs, and what I had paid for. The gentleman in front of me was allowed to look in multiple vehicles to decide which one he was leaving in, and he was able to reserve a specific vehicle for a future date. Kevin obviously knew who I was due to the Jeep Truck, and did not even acknowledge my existence for a full 20 plus minutes. When it was my turn, it was obvious he had no intention of helping me. I told him my name, and he shrugged his shoulders and said he had a Nissan Altima. When I stated the obvious... that there are dozens of cars here, how could it be that there is only 1 available for me? He smirked and said they were all "reserved." That's ironic, because not only did I not get the type of vehicle I had reserved, but one would also think that I would have been placed on his branch's reservation list when I had been waiting 3 days for what I was promised. I don't believe this man has any respect for women, and it likely would have been a different story if my husband were present. I expect more from a company like Enterprise, this is not the kind of attitude that should be presented to not just the public, but paying customers. That office was closing in an hour and 20 minutes at the time I was there, and no other customers were present. The notion that all of those cars were set to leave the lot during that time was seriously laughable. This man had just decided he was going to lie to what I assume are his superiors and say he was going to help me, while having no intention of doing anything but telling me I will get what he thinks I deserve. I have called Enterprise corporate and I believe they will make it right, but if I never again step foot on the lot of New Philly that's fine by me. I hope anyone reading this heeds the warning and goes elsewhere.

    We got the car we ordered, on time and ready to go. It helps to reserve in advance- I ordered 6…read moreweeks ahead. Watching the demand on a holiday weekend it's easy to see how it is impossible for them to have the "right" car without advance notice.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car - carrental - Updated June 2026

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