Amazing service. I typically went to the dealer. I took my car to Jeffs for service this time. The…read moreprices were great and the manager was very accommodating and through. Highly recommend Jeffs service department

I want to personally thank Howard, Hans and Jeff the owner for addressing the concerns raised on…read more my 2018 Audi S5 sportback that I bought last May 2022. Howard and with Jeff's support addressed the concerns and exceeded my expectations and i am very grateful for their help. Jeff's Motorcars stands for quality and trust and I am pleased to say i give them five stars. I will be back in years to come for another purchase. Thank you guys. These guys know cars! Al R.

I read the reviews and expected the worse at Columbus airport. The opposite was true. Fastest and…read moremost drama free car rental in my life. Everything as promised and as planned.

they will leave you stranded on road with kids and luggage if their cars break down. Will tell u to…read moretake a uber to a location that opens in 3 hours. and "might" have a replacement. WHAT. UMM NO.

If you have a choice, and in the Ohio area you definitely should, please do yourself a favor and…read moreavoid the Enterprise branch in New Philadelphia. While I have had extremely positive experiences with other Enterprise employees, Kevin W, the Assistant Branch manager is one of the most indifferent, rude, and unmotivated people I have dealt with in this field. I had reserved a mid size SUV at the Columbus airport almost a week ago, and due to our flight being massively delayed we did not arrive until 11:30 Pm, along with many others. The airport lot was deserted, there was a long line, so when they brought us the Jeep Truck we knew it would not meet our needs, but figured this was the best that could be done at the time, I would get it remedied later. Little did I know that I had obviously been handed the herpes of rental vehicles, and branches would go out of their way in order to avoid trading it out. I have dealt with supervisors in the Ohio area who were extremely understanding and kind, and said they had spoken with the New Philadelphia branch, and they would be able to trade out my car. For 3 days I have called, and Kevin W would deny that he had agreed to these requests, and at first claimed to have no vehicles. As of yesterday, Kevin reluctantly told me he could provide me with a sedan. It was like pulling teeth to get details, and after asking 3 times I was told it was a Nissan Altima. Again I explained that I had reserved a mid sized SUV due to us having a large amount of luggage. The Jeep Truck did not meet the criteria because my luggage is exposed and not safe, and an Altima would not be large enough to carry it either. Kevin made no offers to help call other branches, or find out when an acceptable vehicle would be coming in. I said I would call back, and again contacted the Ohio numbers who said they would speak with Kevin's manager, so not to worry, it would be solved by morning. I called 4 times this morning, no answer, and decided to drive to the lot. It was PACKED. Easily 30 plus rental vehicles, at least 8-10 that would meet or exceed my needs, and what I had paid for. The gentleman in front of me was allowed to look in multiple vehicles to decide which one he was leaving in, and he was able to reserve a specific vehicle for a future date. Kevin obviously knew who I was due to the Jeep Truck, and did not even acknowledge my existence for a full 20 plus minutes. When it was my turn, it was obvious he had no intention of helping me. I told him my name, and he shrugged his shoulders and said he had a Nissan Altima. When I stated the obvious... that there are dozens of cars here, how could it be that there is only 1 available for me? He smirked and said they were all "reserved." That's ironic, because not only did I not get the type of vehicle I had reserved, but one would also think that I would have been placed on his branch's reservation list when I had been waiting 3 days for what I was promised. I don't believe this man has any respect for women, and it likely would have been a different story if my husband were present. I expect more from a company like Enterprise, this is not the kind of attitude that should be presented to not just the public, but paying customers. That office was closing in an hour and 20 minutes at the time I was there, and no other customers were present. The notion that all of those cars were set to leave the lot during that time was seriously laughable. This man had just decided he was going to lie to what I assume are his superiors and say he was going to help me, while having no intention of doing anything but telling me I will get what he thinks I deserve. I have called Enterprise corporate and I believe they will make it right, but if I never again step foot on the lot of New Philly that's fine by me. I hope anyone reading this heeds the warning and goes elsewhere.

We got the car we ordered, on time and ready to go. It helps to reserve in advance- I ordered 6…read moreweeks ahead. Watching the demand on a holiday weekend it's easy to see how it is impossible for them to have the "right" car without advance notice.

Upon returning the car and renting another for vacation, I will say that the experience was…read morecorrected to how it should always be. Brandon took extra good care of me. And I don't want to leave out Tessa who was also very helpful. I will definitely go back there now!

Not impressed with the people at this location they're very rude they don't want to work with you…read moreand they don't wanna even show you the policy where it states that they have to charge you $50 deposit even when it's just a insurance case that's a bunch of bullshit I will never ever recommend them

I returned a vehicle here - that I picked up from Hertz at Cleveland Hopkins International Airport…read more Not ever having been to Akron-Canto Airport before - I had no idea what to expect in terms of rental car return. Turns out the rental car return parking lot is right in front of the main terminal. I followed the Herz signs and pulled up. The Hertz agent was sitting in an idling vehicle staying warm (it was about 9 degrees out - and even colder with the wind chill). So I was glad to see that Hertz does not make their agents stand outside in the cold just waiting for folks! He checked out my vehicle, then scribbled some info on a piece of paper, and instructed me to take inside to the Hertz counter inside the Terminal. Which I did. I had to walk about 100 yards to get inside the terminal - it was a short walk - but that morning it seemed like it took forever - dragging two roller bags along with being as cold out as it was - and wishing for some thermal long johns! I did not have to wait long - there were two Hertz agents working the counter, and two customers in front of me in line. At first the agent could not find me in the system, I mentioned that I picked up the car at a different airport - that made all the difference - she was able to immediately find me and process my return. I love that I get e-mail of my receipt in PDF form so I don't have to keep track of more paper while I am traveling! #Hertz #AkronCantonAirport

When comparing prices of different car rental companies for a reservation for a year from now, they…read morewant to charge $4000 for a week while other companies charge $450-1000 for the week. Will never use Hertz for any rental unless someone else is paying for my ride

The rental car tire was going flat. Hazard indicators coming on braking while driving. Came to…read moreairport to switch cars. One attendant working left the counter to go outside twice leaving the line to wait for 10 minutes. Positively awful frustrating experience.

The person at the desk is not very friendly. She is not easy to deal with. Her customer service is…read morenonexistent and would only rent from these people if they were the last place with a car to rent. Not very timely or customer friendly.

Do not come to this place. Unless you want earwax, wet dog, hairspray, and whatever else I can't…read moreidentify to accompany your ride. Called to tell them what happened, zero care. I guess it fits the city and the low standard. Didn't get offered a lower price, or anything.

I would give 0 stars if i could. Firstly, i was informed by Rommy that there would be a shuttle…read moreavailable to take me to the airport from the Enterprise Rental on Brook Park Rd in Cleveland...no shuttle bus and i was stuck there until an Uber came to take me, cost $15.98. SECONDLY, When Rommy took me outside to meet the car, he had the key fob already placed in the console with the car started. He did show me how it needed to be placed, but little did he inform me that the fob was cracked. The doors did not lock, not even with a manual lock inside the car. The maintenance light was on in the message center, and upon applying the brakes the car rumbled and something sounded like it was rubbing when coming to a full stop. Whoever checked this car out prior to my rental obviously did not do his job. Norene Anderson

I love how their counter is right across from the baggage claim area. The process was super easy…read moreand the guy behind the counter was super nice and friendly, he even upgraded me for free :) Also, he didn't try to sell me on multiple add ins like other car rental places which is super annoying. The whole process didn't take more than 5 minutes I walked right outside looked for my spot and the car was right there. I never had such an easy car rental transaction. On my way back the process was just as easy, I will rent from them again if I'm ever in the area.

First time and last time renting from Alamo. As I was…read morefinishing checking out, they hit me with a surprise $400 deposit. When I called to complain, I'm told it's right there in in the details. I just didn't look for it. I'm not sure how I would know to look for it if it's not out in the open. So I reopen the app and scrolled and scrolled and scrolled some more and scrolled more and more and scroll some more and scroll more and finally at the end of what would been probably 20 pages printed I find the little messy saying I may be charged up to $500 for incidental damages to the car. Not sure why they chose to bury that but it was quite the shock when I went to get the car. I then scroll through other companies and not everyone charges this fee. I will pay more attention in the future.