Very poor customer service. Discrepancy on different credit hold amounts. They are very biased on…read morehow much they choose to hold on credit card when, you have a " major credit". They could careless about customer satisfaction and whether you have to be at a destination. I don't recommend this place. If you use it speak to 3 different ppl weeks ahead so you can get the same policy. I would never recommend to anyone. Worst rental place and very poor customer service !

I entered this Hertz location to rent a car. I was directed there by the Avis Car Rental location…read moreadjacent to Hertz. I was told that Hertz would be able to take my debit card to rent a car, where Avis requires a credit card, which I didn't have with me. The reason I needed to rent a car was that I was in Stamford for a business meeting on Saturday, and had arrived via Amtrak, on Friday. As you may know, because of an accident on Amtrak in Bridgeport, CT, the Amtrak lines from Boston to New York City were closed indefinitely. I decided to rent a car and drive home to Washington, DC after my meeting on Saturday evening When I arrived at the Hertz office, the clerk was assisting another customer. She offered him several choices in types of cars to rent. When it was my turn, I asked if I could rent a car. She told me that there were no cars to rent. When I asked why she offered the other customer choices if there were no extra cars, she replied, "Cars are for customers only." I questioned why I wasn't considered a customer like him, and she kept repeating, "Cars are for our customers only," and "We have no cars to rent. I asked to see a manager, and she said there was none available. I asked for her name, and she said, "I don't have to give you my name," and proceeded to cover her name tag with her hair so I couldn't see it. I went on my iphone and made a reservation for a car from that Hertz location, and received a confirmation number. I showed it to the clerk, and she told me that there WAS a car available. So it was obvious that she had lied to me before. I persisted and she finally gave me her name. It was "Omaira." I was directed to a sub-compact car, and hurried to my meeting. I did not realize it at the time since it was daylight that the console light did not illuminate. For the entire 5 hour drive to Washington, DC, alone including rainstorms, I was unable to see my speed limit and my fuel gage. It was a terrifying experience. I have never had this type of customer service experience in my life, and am surprised that Hertz would provide such terrible service in a crisis situation brought about by a tragic train accident.

Was pleased with my service here when I had to reserve a car in person on the same day. Staff were…read morefast and helpful. No issues.

I had never returned a rental car at a train station before, until I returned a car to this Avis…read morelocation at the Stamford train station. It was convenient; we had picked up the car at the Hartford airport but had driven down the coast for a few days and dropped the car off here before catching a train back to Baltimore. However, it wasn't the easiest car to return: confusing instructions and had to wait for a while inside to talk to someone about returning the car (we couldn't just leave it like we would when returning a car at an airport location - they needed me to tell them the mileage?!). Glad it's there for convenience, but the process wasn't so smooth. If you're returning a car here, definitely give yourself on wiggle room on time before your train, because it's not as easy and "thanks; the keys are on the dash."

The online price is definitely affordable and the cars are good. Unfortunately their customer…read moreservice is terrible. Lazy and bad attitudes.

This review is meant only for people who try to stay away from companies that are low quality, low…read moreservice, and low class. I rented a car, which they brought to me at a nearby dealer, that was so full of cigarette smoke that it made me sick. I drove it home with the windows open, and returned it (through the I-95 traffic) the next day for a car with somewhat less cigarette smoke. And to show just how little Toyota of Stamford Rental Cars cares about their cars, or their customers, this second car has a big cigarette burn hole right through the fabric of the front passenger seat. And I promise you that neither employee who took care of me cared one little puff. If you care about product, service, or class, shop somewhere else. Zero stars.

I meant to write this review last summer, but better late than never!…read more This was the best rental car experience I've ever had. The guy at the desk (John?) was so friendly and attentive. He walked me to the car in the garage, made sure I knew how to use the lights, wipers, etc, and helped check for any dents/things that should be recorded. I'm used to renting cars from airports where the workers just point you to the parking lot and you're on your own - I was blown away by the level of customer service here. Would definitely recommend!

The manager there was very unfriendly and uninformative. He charged $250 for a smoking fee and no…read moreone was a smoker in the car. He said "at the end of the day we are making money off of this" then hung up on me. I suggest people go to a different car rental service company cause these guys have no clue what they are doing and are trying to nickel and dime their to make a few extra dollars!!

I rented from the Enterprise Rent-A-Car at 11 Brown House Rd in Stamford, CT, and this was honestly…read morethe best rental car experience I've ever had. The entire process was fast, professional, and completely frictionless. A huge shoutout to Tim, who helped me from start to finish. He was friendly, knowledgeable, funny, and genuinely cared about making the experience as easy as possible. He asked about my vehicle that was in the body shop, explained everything clearly, and had me laughing throughout the process. Employees like Tim are what make people come back--he honestly deserves Employee of the Month and a raise. The rental process itself was incredibly well designed. Checking in on the iPad took just a few minutes, inspecting the vehicle and documenting any existing damage was simple, and I was on the road much faster than I expected. Everything felt modern, organized, and efficient. I was also impressed by how well Enterprise worked with my insurance. I have Progressive, and the negotiated insurance rate made the rental very affordable. My vehicle was being repaired at Pray Body Shop, and the coordination between the two companies made everything seamless. When my Audi was finished, I simply left the Enterprise rental at Pray Body Shop, and they handled returning it to Enterprise for me. It couldn't have been easier. If you're looking for a car rental in Stamford, CT, whether it's an insurance replacement rental, collision repair rental, business rental, or a weekend vehicle, I highly recommend this Enterprise location. The customer service, efficiency, pricing, and overall experience were outstanding. Thank you again, Tim, for making what is usually a stressful situation feel completely effortless.

It gets VERY busy so I'd suggest arriving before your scheduled time. The manager Guillermo was…read morefriendly and welcoming during my pick up & drop off! He answered all my questions and was very efficient. My first experience renting a car was very easy thanks to him. I had a 2024 VW Jetta, from Thursday at 12pm to Monday at 12pm, for less than $450.

Avoid at any cost. They make you look like stupid…read more One hour waiting and NO CAR FREAKING JOKE

I'm going to up my review. So last time I reserved a full size and they gave me a minivan. So…read morelearning from prior experience I called them to confirm my reservation of a minivan for a family vacation. They confirmed on the phone. When I got there they had to pick up from another enterprise. We were going on vacation and so no rush. My daughter really wanted the minivan. Well it came, but the staff was uncomfortable letting us use it (apparently the prior renter dinged it up). So they were extremely apologetic and gave us an upgrade to the suburban instead without additional costs. Like I said. Customer service has been on it lately.

I rented a Toyota pick-up from the Stamford Plaza location (the train station) on Saturday Oct. 19…read more The gas tank was only half full, and the vehicle had several dents and scratches on it (which were noted on the pink condition form). In any case we were overcharged (on two items) when we returned the car. It was impossible to get an explanation of the charges from the Budget office in Stamford. They kept telling us that the overcharge was "all taxes", which it clearly wasn't. I've tried several times to reach the office to get this resolved, but they either don't answer the phone at all, or answer and put me on an endless hold. Bottom line: this office is very sloppy and unprofessional. It's a shame, since this is the office at the Stamford train station, which makes it very convenient. You should not rent from this office -- it's the worst Budget location I've ever dealt with.

I rented a car at this location since I got a deal via Priceline…read more One of the two doors was locked (I didn't know there were two doors at the time) when I arrived, and I called the number on the door. Turns out the employee was inside and forgot to take his sign down and unlock the door. Things I was NOT happy with: The employee had me sign all paperwork - including the one diagramming where damage was present on the vehicle - BEFORE the vehicle inspection. (?!) Um, WTH. The vehicle I was given was dusty and had not been cleaned out. There was used gum in the front console. Gross! If you rent from them, document everything!

This location has moved to the Marriott Hotel in Stamford. There has been very high staff and…read moremanager turnover. The lady behind the counter is rude, arrogant and offensive. The cars are old, high mileage (50k miles+) and dirty. I have top tier status, but can't get myself to go to this place again until the people change.

Car that I reserved on line was not there. No records found. Bait and switch from $211 to $280 with…read morelower class car