My classic car has been out of commission all summer. I come out here from the city and rent here…read morefor competitive pricing. Both experiences have been fantastic. First time my SUV wasn't back, so hooked me up with an upgrade for no additional charge. In and out efficiently, friendly and helpful staff. All around great experience. Will be back. Thank you!

I've always had a good experience prior to this past rental. This was a terrible experience and if…read moreI never see enterprise again, I'll be happy. This went through my insurance company. I had to keep filling the right passenger tire with air - so much so that I ended up buying an air compressor to fill the tire. When I called to swap out the car, they didn't have one and were supposed to call me back - that never happened. I finally had to call and they swapped it out after two weeks. Their answer? Oh you could have come here every day and we would have filled it up for free. Right. I'm supposed to drive to their location from wherever I am to fill up a tire? I don't think so. They never offered to change the tire - nothing. It was an unsafe situation to which there was no urgency on their part. I was promised the car had Carplay, which I use for navigation. I travel at night quite a bit and need navigation. Carplay rarely worked - I informed them of that issue when I called to tell them about the tire - no one cared. In the meantime, my insurance company was paying for this car and I had to pay an additional $500 due to the body shop keeping my car longer than anticipated. The final insult was charging me $5 for bringing the car back just a tad short. When I brought back the car to be swapped out, it was over the amount I had taken it out at. Did I receive a refund? Absolutely not! All in all, this was a TERRIBLE experience! I will never recommend Enterprise in Ridgewood NJ and will not use them again.

I need to to rent a mid size suv from this location. The moment I walk in the was met with two…read morerude service reps. I expected minimum professionalism but this rudness and attitude was at another level right from the start. First I when I pointed out existing damages to the car, the rep simply told me it's in the system and I should not worry. So when I personally took pictures and wrote on the paper contract he seemed very annoyed. Then the car was dirty outside as well as the string cigarett smell which he said it was treated. I needed the car so I rented the smoke smelly grey Nissan Rogue. When I got home, the smoke smell was so bad that I called the national customer service to get exchanged for another car. After 2 days, I returned the car for a cleaner car without the smoke stench, again the rep. men yells out that he will check the car and yells to meet him inside when I simply told him the gas was filled. He seemed annoyed and talks with rudness and anger at some point. I hope the mgr. Or corporate retrains them about how customers should be talk to. I even sense ehtnic discrimination the way two male representatives spoke to colored person. Deeply disappointed at the rude service men. I do not recommend this rental location at all.

*NEW OWNERSHIP* I was concerned before renting after reading all of the other reviews, but couldn't…read morehave been more relieved when I found out that father and son duo, Dan and Dan, had just taken over. These guys are some of the fairest and honest people I've ever rented from. The rental process and drop-off was an absolute breeze - no pressure and straightforward the entire rental period. I'd go out of my way to rent from these guys again! Good cars and good people.

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.

So my boyfriend totalled his car in the last snowstorm of the season and ever since when we have…read morebeen trying to survive on 1 shared car. Let me tell you it's been a hellish ordeal till now. After trying several Hertz locations in the area that were less then satisfactory, we stumbled upon this one. Located in the Woodcliff Lake Hilton, this location is small but awesome! I told the salesman what I needed and he booked me quickly and efficiently with a great car at a very good price. In and out within literally 3 minutes!! Being a Hertz Gold member definitely has its perks and is a great promotion on top of stellar service. My new go to car rental place!

UPDATE AS OF 7/31:…read more FYI: RESPONSES FROM BUSINESS MANAGER KIM/CHRISTINA ARE PERFORMATIVE. THEY IN FACT DONT LOOK INTO THE ISSUE FURTHER. Update: After receiving a response from Enterprise on Yelp, I submitted a follow up complaint using the link provided by Kim as requested. I later received a call from Area Manager Javion Palmer. The purpose of the call was essentially to tell me that I had "agreed" to the one way drop off charge when I changed my reservation and that his staff had no obligation to disclose the fee because, in his view, it was implied during the booking process. I also shared that, throughout this experience, I felt dismissed as a woman of color. Before I could fully explain why I felt that way, he quickly interrupted me to say that this "wasn't about race." At no point did he ask why I felt that way or try to understand my perspective. The conversation reinforced my original concerns. Rather than addressing the lack of transparency surrounding the unexpected charge or acknowledging how the situation was handled, the focus remained on defending the process. As a customer, I expected accountability and a genuine effort to understand my concerns. Instead, I left the conversation feeling just as dismissed as I did when this began. ---- My experience with the Enterprise Paramus location was extremely disappointing. From check in to check out, the staff came across as condescending and seemed more interested in engaging in a power struggle than providing good customer service. The biggest issue was a one way drop off fee. I was charged $300, which was later "reduced" to $200, for returning my rental to a different Enterprise location. At no point when I called Enterprise customer service to change my drop off location was I told there would be an additional charge. Likewise, the employee who accepted the vehicle at the return location never mentioned any fee. Being blindsided by a $300 charge after the fact is unacceptable. When I spoke with Assistant Manager Nora Frederick at Paramus, she told me she was "an emotional thinker" and that she understood why I was upset. The comment came across as implying that my concern was emotional rather than a reasonable reaction to an unexpected charge that had never been disclosed. The handling of my return was also frustrating. It took approximately 48 hours to receive my invoice. During that time, I had to call and email Nora Frederick multiple times just to have the rental I had already returned closed out. The vehicle itself, a BMW 330i, was great, but it was given to me without being washed. It had noticeable water stains all over the exterior, which was disappointing for a premium vehicle. By the end of this experience, I couldn't shake the feeling that I was treated differently than I should have been. The dismissive attitude and lack of respect I encountered left me questioning whether bias played a role in how I was treated. I hope Enterprise takes this feedback seriously and ensures that every customer is treated with professionalism, transparency, and respect.

Don't ever rent from this facility. They master in the "bait and switch". I tried renting a sedan…read morefrom here on their website. The website showed sedans were available and issued me a confirmation after booking. When I arrived to pick up the car, the person told me there were no sedans available. The only thing that was available were SUV's at a higher price. After she refused to rent me the SUV at the original price I had for my sedan rental, I left and got a better vehicle at Hertz in Paramus. I was told I could not escalate with a local manager. I could only escalate with customer service on their website. I wish I could give this location 0 stars, because that is what they deserve. Never again, Enterprise. Hertz, my business is now with you.

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

Hertz Paramus failed to properly close my rental, continued pursuing charges and return demands,…read moreand sent repossession-related notices even after I repeatedly contacted Hertz and obtained another rental through the same program. They had access to the account records, internal notes, and recorded calls, yet failed to investigate or correct the problem before it escalated into months of billing disputes and court proceedings. This was not one harmless mistake. It was a repeated failure to communicate, document, mitigate, and take responsibility. Any customer dealing with this location should save every agreement, email, screenshot, and call record. A problem Hertz creates can quickly become the customer's burden to disprove. They charged me over two grand for three days in a rental, luckily the court ruled in my favor because they even sought legal fees from me. Incredibly risky place to do business, I fronted the charges without issue for a month, and they still treated me as if I was the problem. Up until the judge ruled in my favor and in favor of my damages. Hertz will exert control over your bank regardless of what you say or do, so be careful!

Made an online reservation, came to pick up vehicle, and was told there was no vehicle available…read more Then was told we should have called before coming. No resolution, no apology, no assistance, terrible customer service. I don't know if it's a corporate issue or just this location but this is the worst rental experience. There's no way someone can make reservations online for items that do not exist. Employees in the customer service field should know and understand how to service customers. Blaming the customer for not calling ahead (not a normal practice at all) is disrespectful and ridiculous! Will not be returning to this location and it's already been reported to corporate.

I have been using Hertz for years and I'm sorry to say that the service, website, email offers have…read moregotten progressively worse during this period. Their website has become a nightmare to use. they ran a Cyber 25 % discount for airport rentals that would not work. There constant push for discounts with prepaid reservations is unacceptable. Their chat line was of no help. Ended up booking with Enterprise. So sad to see what has happened to one of the best Rental companies from the past.

What a shame! The standards of Hertz are that of "rent a wreck". We rented a mini van in…read morefisherman's wharf SF and the vehicle was a total disaster. Garbage and dirt as well as stains. A 2013 Dodge Caravan with 61k miles. While driving that's when the problems really started. This was a great quality company at one time. Not anymore. Never again! Don't waste your $. And time!