My classic car has been out of commission all summer. I come out here from the city and rent here…read morefor competitive pricing. Both experiences have been fantastic. First time my SUV wasn't back, so hooked me up with an upgrade for no additional charge. In and out efficiently, friendly and helpful staff. All around great experience. Will be back. Thank you!

I've always had a good experience prior to this past rental. This was a terrible experience and if…read moreI never see enterprise again, I'll be happy. This went through my insurance company. I had to keep filling the right passenger tire with air - so much so that I ended up buying an air compressor to fill the tire. When I called to swap out the car, they didn't have one and were supposed to call me back - that never happened. I finally had to call and they swapped it out after two weeks. Their answer? Oh you could have come here every day and we would have filled it up for free. Right. I'm supposed to drive to their location from wherever I am to fill up a tire? I don't think so. They never offered to change the tire - nothing. It was an unsafe situation to which there was no urgency on their part. I was promised the car had Carplay, which I use for navigation. I travel at night quite a bit and need navigation. Carplay rarely worked - I informed them of that issue when I called to tell them about the tire - no one cared. In the meantime, my insurance company was paying for this car and I had to pay an additional $500 due to the body shop keeping my car longer than anticipated. The final insult was charging me $5 for bringing the car back just a tad short. When I brought back the car to be swapped out, it was over the amount I had taken it out at. Did I receive a refund? Absolutely not! All in all, this was a TERRIBLE experience! I will never recommend Enterprise in Ridgewood NJ and will not use them again.

I need to to rent a mid size suv from this location. The moment I walk in the was met with two…read morerude service reps. I expected minimum professionalism but this rudness and attitude was at another level right from the start. First I when I pointed out existing damages to the car, the rep simply told me it's in the system and I should not worry. So when I personally took pictures and wrote on the paper contract he seemed very annoyed. Then the car was dirty outside as well as the string cigarett smell which he said it was treated. I needed the car so I rented the smoke smelly grey Nissan Rogue. When I got home, the smoke smell was so bad that I called the national customer service to get exchanged for another car. After 2 days, I returned the car for a cleaner car without the smoke stench, again the rep. men yells out that he will check the car and yells to meet him inside when I simply told him the gas was filled. He seemed annoyed and talks with rudness and anger at some point. I hope the mgr. Or corporate retrains them about how customers should be talk to. I even sense ehtnic discrimination the way two male representatives spoke to colored person. Deeply disappointed at the rude service men. I do not recommend this rental location at all.

*NEW OWNERSHIP* I was concerned before renting after reading all of the other reviews, but couldn't…read morehave been more relieved when I found out that father and son duo, Dan and Dan, had just taken over. These guys are some of the fairest and honest people I've ever rented from. The rental process and drop-off was an absolute breeze - no pressure and straightforward the entire rental period. I'd go out of my way to rent from these guys again! Good cars and good people.

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.

So my boyfriend totalled his car in the last snowstorm of the season and ever since when we have…read morebeen trying to survive on 1 shared car. Let me tell you it's been a hellish ordeal till now. After trying several Hertz locations in the area that were less then satisfactory, we stumbled upon this one. Located in the Woodcliff Lake Hilton, this location is small but awesome! I told the salesman what I needed and he booked me quickly and efficiently with a great car at a very good price. In and out within literally 3 minutes!! Being a Hertz Gold member definitely has its perks and is a great promotion on top of stellar service. My new go to car rental place!

Don't ever rent from this facility. They master in the "bait and switch". I tried renting a sedan…read morefrom here on their website. The website showed sedans were available and issued me a confirmation after booking. When I arrived to pick up the car, the person told me there were no sedans available. The only thing that was available were SUV's at a higher price. After she refused to rent me the SUV at the original price I had for my sedan rental, I left and got a better vehicle at Hertz in Paramus. I was told I could not escalate with a local manager. I could only escalate with customer service on their website. I wish I could give this location 0 stars, because that is what they deserve. Never again, Enterprise. Hertz, my business is now with you.

Due to a mechanical failure with my 2024 Range Rover Sport - I was told to only rent a car at this…read morelocation in Paramus - RT 17 south. Thank god I did not get sent to LODI where my husband was not only tricked into buying insurance that they knew very well he did not need - also they told him to use THEIR EZ-PASS which meant him loosing his EZ PASS discount and instead going to them (like door dash - added cost to retail) ANTHONY in Paramus was such a gentleman, pleasant and truly an honest person and a pleasure to do business with him. If you need to rent - DO NOT GO TO LODI - go to Paramus.

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

Renter beware...I've rented here before. This time my experience was terrible…read more 1. Car I reserved online was a standard 4-door to fit 5 people and luggage (or Chrysler 200). When I arrive to pick up car there were CRAP options. 2. I had to choose a VW Tiguen which was dirty. I cleaned it myself! 3. I returned to car Sunday after hours(best part of rental). I wanted to pay in cash which is not allowed UNTIL you drop off but they were closed. SO I came back Monday to pay cash. The mgr should have told me exact amount only is accepted. But he didn't. A) The staff made us wait (there were 3 people waiting)! I had to knock on their office door bc we were waiting more than 10 min. B) I paid in cash but they had no change. The sales associate had NO clue they require exact change if paying cash (ahhh hello, learn that in training??) So I ran around the area trying to find change because they had none in their safe (yah, right!) The only good thing about this location is being able to return after hours. Bottom line the staff here needs more training and they should have more car options especially for reservations made online to meet customer expectations!

go anywhere else so chaotic and unhelpful. online booking doesn't make it any easier.read more

I have been using Hertz for years and I'm sorry to say that the service, website, email offers have…read moregotten progressively worse during this period. Their website has become a nightmare to use. they ran a Cyber 25 % discount for airport rentals that would not work. There constant push for discounts with prepaid reservations is unacceptable. Their chat line was of no help. Ended up booking with Enterprise. So sad to see what has happened to one of the best Rental companies from the past.

What a shame! The standards of Hertz are that of "rent a wreck". We rented a mini van in…read morefisherman's wharf SF and the vehicle was a total disaster. Garbage and dirt as well as stains. A 2013 Dodge Caravan with 61k miles. While driving that's when the problems really started. This was a great quality company at one time. Not anymore. Never again! Don't waste your $. And time!