Elijah was the best help with our data situation fix! He was a great listener and really helpful in…read moreproblem solving our system at home. I appreciated his patience while we got the information he needed from our systems info. I would encourage anyone to come to Cox State Street and ask for Elijah because he will help you get the job done. Be sure you consider signing up for your mobile service with him. Thanks Elijah!

Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I…read morestopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over.

DirecTV will not post 2 payments my 83 year old mother in law made on 1/26/26 and 2/3/26. We have…read moresubmitted proof of payments paid by the bank. The bank assures us that only DirecTV can help but they refuse. We have made more than 13 phone calls and submitted 4 incident reports online, as instructed by DirecTV at billing.directv.com. We are told the "back office" has to respond to these incident reports and that there is not other way to resolve the issue. We are told every time that we will have a response to incidents within 3 business days but there is never a response and the payments are still missing. This is an account she had for more that 10 years. These missing payments = $144.21, which is a lot of money for a senior on a very strict and limited budget. She had to cancel her service she is so upset.

Direct TV virtually stole money from us. We did a home addition and had to remove our dish. They…read moretold us we could put our service on hold so we thought this was a great service. As it turns out without any prior call or email or any form of contact they turn your service back on and you end up paying or a service you are not getting. Even after talking to there service representatives and explaining the situation they would not remove the $150 dollar charge even though the new the dish had not be reinstalled. During the time we didn't have the dish we found many streaming services that were much cheaper and would not charge us for services we were not getting. We dropped our Direct TV and have not miss it at all. There service is way to expensive for what you get. Stay away from Direct TV.

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I have used John Whitford Communication to install my Starlink system some years ago so when the…read moresystem had issues John responded to my inquiry quickly and sent a technician to help me resolve the issue. When the technician had difficulty resolving my issue John responded and resolved it within an hour.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Had a service call today on my Dish system and was so satisfied and appreciative that Ricardo came…read moreout to resolve the problem. Ricardo was the ultimate professional. He called 30 minutes prior and upon arrival was stellar in his customer service and knowledge. Ricardo asked me about the issue and looked at the main TV and equipment. Ricardo then looked outside at the Dish and transponders and told me he recognized an issue immediately. Ricardo installed a new splitter in a better location, adjusted the Dish and tightened everything. He utilized new cables as well. After that he checked the TV statistics and make internal adjustments on all TVs and bingo we has a much stronger signal and TV at all three units. A great value and top notch quality. Ricardo should be training all technicians as his knowledge base and ability to troubleshoot and explain the issue were phenomenal. Highly recommended!

After a decade of $150/monthly DISH bills(paid automatically and on time) we called Customer…read moreService for a new remote. We talked to "Erik," a very rude and unhelpful representative. He said he could send us a new remote if we purchased his senior citizen "promotion" of $199/mo that would includes "free" ADT home protection. After going round and round, him speaking disrespectfully the entire time, we asked for our cancellation. He just hung up on us. He needs to be fired, and DISH needs to better train their reps if they want to keep customers.

We had a great experience. The technician was very communicative about the appointment time and…read morevery patient in working with us to orient our antenna so that we got the very best reception on all channels. We would not hesitate to use them again.

Luis is awesome, had them install an antenna on our house and one on our shop, and had all bedrooms…read morehooked up to the antenna. Now we get free TV channels in high definition and I got rid of cable. Now we can watch local channels and stream TV thru our Firestick. Highly recommend, honest, reliable and was on time.

We had an appointment set up to have Frontier Internet installed and Eddie was fantastic. We got…read morethe new Eero system with dual modems. Eddie was professional, knowledgeable and kind. We appreciated his customer service skills and quality workmanship. Great value and quality signal. Highly recommended.

Purchasing an internet service at Frontier will just give you a lot of extra drama in life. Nothing…read morebut trouble and poor service. They will also let you pay $50 for the restocking fee when you cancel service. Never I used the internet service once, because when the box was delivered the internet service kept on saying Offline. This is ridiculous and very time consuming to spent time with 2 months of frustration starting from purchasing the internet to cancelling the internet service