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    Mr Antenna

    4.6 (5 reviews)
    Open 8:00 am - 5:00 pm

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    Spectrum

    Spectrum

    2.5
    (40 reviews)

    "Had a great experience at this Spectrum store today while returning equipment. I didn't have to…read morewait at all, and the service was top-notch. A big thank you to Steven, who assisted me; his enthusiasm and professionalism made what could have been a tedious chore very pleasant. Definitely a 5-star experience!"

    My dad called the Spectrum customer service to see if they could lower his bill to a more…read morecompetitive rate because he was considering switching to T-Mobile. The rate Spectrum offered wasn't even close to what T-Mobile was offering, so he called back to cancel his service. That's when he was transferred to the retention department -- and unfortunately, that experience was awful. The representative was incredibly rude and dismissive toward him. She repeatedly made him feel like he didn't know what he was talking about, and he was getting so frustrated and worked up that I eventually had to take over the call. I ultimately ended the conversation by saying, "We decline the offer." Apparently, those were the magic words, because her entire tone immediately changed and the call was finally able to end. It was completely unnecessary and such a headache. I understand that retention representatives are doing their job, but there is absolutely no reason to treat a customer -- especially an older customer -- like they are incompetent or don't understand their own situation. I'm sharing this because I would hate for someone else to have to go through the same experience just to cancel their service. The actual decision to switch providers was easy; getting Spectrum to let us cancel was the difficult part.

    DISH

    DISH

    1.5
    (8 reviews)

    I will be switching service as soon as Dish gets there service back online. For the last 4 days I…read morehaven't been able to get to my account or speak to anyone because of a system problem. I just found out that some how one of my Dish packages were changed and not by me and my monthly bill went up $53.00. This has been very frustrating as I can't afford the increase and can't talk to anyone. I was put on hold with a wait time of 218 minutes. That is unreal.

    While DISH hires amazing service technicians, they lose them due to horrible DISH tech support. Why…read moreshould a service tech have to use the same system customer service to get help, advice, or other service?? I've watched service tech's wait for up to an hour waiting for a "systems check" or other advice when trying to troubleshoot a service call. What could take 45 minutes, literally takes 5 hours. The service technicians need a direct phone line to technical support. If they did, field service calls would improve 90%. To watch a service tech wait for an hour, or more, is a horrific way to emphasize how BAD your company is. And stop making your service technician be "sales". Stop having them push DISH upgrades or services like drug dealers peddling drugs. Jeesh. Those service tech's cannot "push" a product while on hold for hours trying to fix another DISH product. The way DISH treats its own employees in the field, who are usually dealing with their customers face-to-face, is exactly the way they treat their customers; a nightmare.

    Mr Antenna - televisionserviceproviders - Updated August 2026

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