Promised same service as Cox for less. We've now upgraded so many times, we're paying more than cox…read moreand still don't have reliable service. Absolute trash.

Worst customer service. Internet has been down for a week in Santa Barbara nobody to talk to etcread more

For five days we had tried and not succeeded to get internet service. This was all via the…read moretelephone customer service department. Thankfully we went in person to the Santa Barbara Cox store. Within 5 minutes Juan Can resolved the issue. Problem solved. His attitude and demeanor was exceptional and Cox Communication's is very to fortunate to have this employee!!

Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I…read morestopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over.

I highly recommend Alan, 1st class gentleman that stands behind his work. I look forward to hiring…read morehim again.

From the owner: Satellites In Action has been serving Santa Barbara County sInce 1982.We pride ourselves in…read moreproviding the best service and entertainment experience to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service and custom installations. Call us or email us today so we can set you up with the best in television entertainment.

DirecTV will not post 2 payments my 83 year old mother in law made on 1/26/26 and 2/3/26. We have…read moresubmitted proof of payments paid by the bank. The bank assures us that only DirecTV can help but they refuse. We have made more than 13 phone calls and submitted 4 incident reports online, as instructed by DirecTV at billing.directv.com. We are told the "back office" has to respond to these incident reports and that there is not other way to resolve the issue. We are told every time that we will have a response to incidents within 3 business days but there is never a response and the payments are still missing. This is an account she had for more that 10 years. These missing payments = $144.21, which is a lot of money for a senior on a very strict and limited budget. She had to cancel her service she is so upset.

Direct TV virtually stole money from us. We did a home addition and had to remove our dish. They…read moretold us we could put our service on hold so we thought this was a great service. As it turns out without any prior call or email or any form of contact they turn your service back on and you end up paying or a service you are not getting. Even after talking to there service representatives and explaining the situation they would not remove the $150 dollar charge even though the new the dish had not be reinstalled. During the time we didn't have the dish we found many streaming services that were much cheaper and would not charge us for services we were not getting. We dropped our Direct TV and have not miss it at all. There service is way to expensive for what you get. Stay away from Direct TV.

It's an easy slog to hammer on Cox and they get it a lot so there must be something to it but I'm…read morehere to spread a little love. I've had Cox for cable and internet for years and have never had any serious problems. Sure things aren't always perfect but the problems I've had have been few and far between. Beyond that I just had some of the best service I've ever had from any business when I did have an issue. Not exaggerating here. Called on a Sunday at 3:30 pm due to some glitchy playback from the DVR. Just thought I'd make an appt. for Monday. By 5:30 I had 2 techs at my house working in the problem. Did I mention it was a Sunday? The techs were great and went through every possibility with connectors and the incoming cable, checking everything, even in the attic, and replacing a lot of old connectors and some cable but eventually diagnosing a failing DVR. So down to the Cox store a few days later. Walked in and waited about 10 min for the next tech and was out of there in 20min with a new ( ok, refurbished) DVR that works just fine. Wish I had kept all the names of the techs so I could give them a shout out, they were all fantastic and professional. Yeah, cable costs but boy it's easier to pay that bill when you get service like this.

If I could give zero stars, I would Cox Internet and company is the absolute worst. They have got a…read moremonopoly in Santa Barbara with no alternative choices in my area. Highway robbery !!! Basic Internet for $90 a month is outrageous when you compare with other companies and no alternative choices plus half the time the service doesn't even work. Just spent 60 extra dollars this month due to going over which is absolutely nuts as I wasn't even in my house for 24 out of the 30 days Santa Barbara this has got to stop. We need to not have them as a monopoly anymore.

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if…read morewe were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no. Then they called again to schedule an installation. We again said we did not order one and we would definitely not be ordering one in the future at this point. Then they called AGAIN.to confirm our installation appointment and said it was scheduled for the end of the week. We said we did not order installation or any service, that they needed to cancel. They said we had to call management to cancel or go online. We went online. There is no cancellation option. You have to call. We called. They said they had no order. Okay fine. Figured it was done. They showed up this morning for installation. It took calling three different numbers to finally get ahold of a manager to cancel an order we never made. The guy who showed up to install has said this has become a common tactic amongst their sales reps to try and get people to just comply with signing up. That is downright shady, inappropriate, and qualifies as harassment. We will never sign up for spectrum in the future if this is how they treat just potential customers.

I went in to activate a cell phone that should have been very easy and straight forward. They…read moreentered something wrong and couldn't identify the problem, the associate at the store being completely unprofessional and incompetent decided to delete my esim number which lead to me losing my cell phone coverage. With no alternative options being offered by spectrum I had to waste a day trying to fix before going back to my original provider and having them fix their mistake in under 20 minutes.

Mark and his team did exceptional work to our home. It was the least flashy work, and they still…read moretreated it with the upmost care and professionalism. I would and will continue recommending Mark and his team to everyone.

We had the technicians Fernando and Chad over this week. They installed security cameras. It was…read morenot an easy job. They were both awesome to deal with, they were patient to figure things out and did a great job to get it done. A 5 out 5 plus performance!

Had a few things we were looking to fix and they were really helpful in answering all our questions!read more

Needed a screen repair because my screen was not working. Fixed it within 15 minutes!read more

Went recently to ask for assistance with my new cell phone. Two employees, Eric and Fernando, were…read morelike two wizards at work. In a short time they answered my questions and took me through the process by showing me exactly what to do. I am grateful that they were available right then to help me out. But who knows, perhaps all of the employees are at the same level. I'm happy that I joined A,T,&T with that kind of service.

These guys are so helpful. I needed to switch from Cox to save money and they were very helpful…read moreduring the whole process. I was there for a while and they even offered me snacks and water. Very kind.

They were great. Had a little disagreement as far as the cost, but once we agreed, I was very…read morepleased with the work that they completed. I would suggest agreeing to the overall price prior to start of job.

I had 2 flat screens installed on wall and was pleasantly surprised on their professionalism and…read moreservice. The place I originally wanted the tv mounted didn't work so they recommend another wall. And now I love it. Really opens up the room. I would recommend these guys (Orlando and Andres) to everyone. I have a business in town and I would keep these guys in mind next time I need someone.