I have nothing but good things to say about Alan Jackson Pools. I initially dealt with Marc to receive an estimate for construction of a new pool and spa. The presentation was great and left a good impression. They were hired maybe a week later after getting quotes from other local pool companies and doing my own research. Once pool construction was started I met his business partner Eddie. Communication with Marc and Eddie was never a problem they always answered or text back in a timely manner. I was given a completion date for the pool and spa and it was completed before the date. The workers they have are all friendly and respect the property. My wife and I are very happy with our pool and the professionalism of Marc and Eddie. I already have and will continue to refer Alan Jackson Pools to friends and family. read more

Exceptional Service and Swift Resolution!! I recently encountered an issue with my pool pump and reached out to Alan Jackson Pools for guidance. From the initial contact, I was impressed by their desire to help. They immediately scheduled a visit to assist and then had a technician out the next day to address the problem. Marc made the entire process stress-free. What stood out the most was their genuine kindness and dedication to customer/community satisfaction long term. My pool is running smoothly again just in time for the warm weather. They truly go above and beyond! read more

Marc and his team are simply amazing! My pool remodel turned out beautiful. There was alot of options to choose from which can be so confusing but also awesome! I would choose this company 1000 x's. After getting other estimates this company and their customer service was the best. They are very honest and you won't feel rushed into making a decision. There goal is to satisfy their customers. Trust me, you will be so happy!! read more

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The entire experience of having the pool built was great. From the initial call I felt they were a good choice and that only got more and more true as the process went on.Initially Marc came out to assess and make recommendations but I had other ideas. He was very agreeable and offered really smart insights and we came together on a plan quickly. The quote was better than any of the competition and not once was I asked for more money or told sorry we can't do this or that. His team of builders was super. They worked as a team like a well oiled machine and were fast efficient clean and trustworthy. I felt completely at ease having them at my home during the process. They cleaned up after every work day and were friendly throughout. Today as I look out at the pool I am amazed at the transformation to my yard. I would recommend Alan Jackson Pools above any other pool company and feel very lucky that I found them. In an age where contractors are notorious for ripofffs scams, disappearing halfway through jobs NONE of those concerns exist with Alan Jackson Pool. Great company wonderful service and I am an extremely satisfied customer. Thanks to the entire team!!! read more

Alan Jackson pools perform excellent work consistently, using top notch materials. Owners have been reachable everyday of the week, including Sunday at 9pm. Very comforting to know you can talk to the owner of the company instead of just leaving a voicemail that you might not get a response. Very happy with the streamlined performance, from the owner drawing the pool upon the first meeting to seeing the drawing come to life in your backyard. Fantastic work!! read more

Do not have them build your pool. Still regretting having them build ours. Bad detail and bad design in the mechanics

Alan Jackson did a great job putting in our pool. Marc Jacob's led us through the entire process. They did a great job from design, build, and follow up! The office, program management, and crew are the best! I would highly recommend them for your project! read more

We contacted Marc at Alan Jackson Pools for an estimate on a pool. We had no idea the type of design, whether we wanted a spa, nor where we wanted to locate it within the backyard. From the moment Marc arrived, he was nothing short of professional, very helpful, and obviously very knowledgeable. He worked with us on developing a design, the tile style and color, coping style, LED lighting, pebble finish, decking, fencing, and more. The staff at Alan Jackson pools were highly professional, polite, courteous, and respectful. Marc, Eddie, and John frequently visited the site to ensure things were moving along as planned, including when contracted work was occurring, such as the concrete, pebble finish, etc. The communication throughout the process was impeccable. We always knew what to expect, and there were never any surprises. Alan Jackson Pools and Marc cut no corners with the equipment and even included some essential pool care items, test kit, and a pool start up service which was a three day process. One of my employees at work had a horrible experience with a local pool builder who cut corners, installed underpowered pool equipment, did an awful job with the tiling, and resulted in a lien attached to his home title due to the company not paying one of the contractors. At the end of the day, his pool ended up costing more money than what we paid for ours with Marc at Alan Jackson Pools. We are incredibly pleased with the excellent customer service, professionalism, and outcome. We highly recommend contacting Marc at Alan Jackson Pools. It's not worth the headache and risk of going with a non-reputable company. You're risking a possible lien should contractors not be paid, potential lawsuits related to any injuries occurring should they not have proper workers' comp insurance, the company disappearing with your money before the work is done, the company not being around to honor the warranty in the event something needs addressing, and more. We highly recommend you contact Marc at Alan Jackson Pools, and are confident that you won't be disappointed. We need to wait for warmer weather to complete the sealant around the coping, and once that is finished, I will edit the review to include more photographs from different angles and showing off the LED lighting. read more

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I had recently purchased a new pool pump from another service. I'm a single grandmother of 2. I had been totally ripped off. Needless to say, it didn't work and the pool looked horrible. A friend told me about Alan Jackson Pools. I gave them a call and Marc was more than willing to help me. He came over with an electrician to try to fix my problem. My pool is running great. I'd just like to thank him for his professionalism , knowledge, and most of all his Kindness. I'll recommend Alan Jackson Pools to everyone. Jessilyn read more

In my 30 years of living and interacting with local businesses in the AV. I can honestly say Alan Jackson is by far one of the best local contractors around. From the beginning to end I never felt that I was alone in the process of designing and building the pool. This was my first pool and I can tell you it won't be my last pool from Alan Jackson. The are the best in my opinion!!! No complaints and better yet no remorse. My family is so happy thanks again Marc, John, Eddie and of course Dawnica. This is a five star establishment. read more

Alan Jackson Pools - Pool & Hot Tub Service Near Me - Lancaster, California

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Alan Jackson receive 10 stars.. They are the best... I am so happy with the work they did.. I recommend anyone who is considering building a pool / jacuzzi to hire this professional company. From start to finished, with permits and licensed. Thank you!! read more

Alan Jackson Pools - Almost finished pool/jacuzzi.. - Pool & Hot Tub Service Near Me - Lancaster, California

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Making a decision to put swimming pool in can be a stressful one. Once a decision is made to move forward it can be quite the undertaking. Having received several bids we decided to go with Alan Jackson Pools. Marc Nagel met with us for our initial consultation and listened to our ideas on design and purpose for our pool. No pressure whatsoever. He took measurements of the yard and came back to us with his design based on the information he gathered from us in his initial consultation. What we liked most is everything that the other bidders were trying to upsell us on, Alan Jackson's bid included. We knew exactly what we were getting into and what the project would cost. This was so important as most builders wanted to land the job and then nickle and dime us for all of the features included in Alan Jackson's bid. Our project is 2 weeks and 4 days in and we are beyond impressed with Alan Jackson Pools and our pool project. Excavation started on January 14th, shotcrete on January 22nd....wow what a phenomenal team!!! The customer service and craftsmanship is top notch. Marc, Alan, John, Danicka and the rest of the staff have made this a great experience thus far. Their steady progress has been remarkable. Communication was paramount to us. Our calls and questions are always answered by Marc or John. Thank you Marc, Alan, John, Eddie, Steve (excavator), Danicka and all of your staff for taking care of us. If you are trying to make a decision on who to go with for your project I really hope this helps. These guys are the best!!! STAY TUNED FOR THE REVEAL!!‍ read more

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Alan Jackson Pools provides outstanding service. When Hurricane Hillary hit, and our pool started turning brown due to clogged drains, Marc came to help us out on a Sunday despite the pouring hurricane rain. Marc is an exceptional professional who truly cares about his customers. He ensures you are happy during the construction process by walking you through each step. If you're looking for a pool company that stands behind their work and won't leave you out in the cold, call Alan Jackson Pools. Marcelo & Sandra read more

I wish I could give this team 10 stars. That's how awesome they all are! A little about myself, I am a bit OCD, organized, and need to know everything that is happening. When, where, who, what time it's going to happen, and how long it's going to take. I hate surprises and I hate dishonest people even more. I am particular, yes picky and a woman that knows what I want! I interviewed 6 different companies and received 6 different bids for a pool and spa before getting my 7th bid from Marc. I told him I am a very patient person, as long as you keep me informed. We signed in October of 2020 and I chose to push out the project until the first Monday of the new year. I didn't want construction during the holidays. Every single item that was outlined in our contract, start times, finishing times, payment dates, etc was honored. They broke ground on Jan 4th, my pool was completed by April 14th in time for my birthday! Did I mention I got the most bang for my buck with this company. I am a numbers person and I had to read the contract and check with my calculator 3 times because I couldn't believe the package I was purchasing! It was a deal!! Of course there was a few hiccups along the way, it's construction. Every single construction project I've worked on something pops up, it's how the contractor handles the situation which is extremely telling. Marc and John passed with flying colors. Especially during COVID times, they really did go above and beyond to bring my dream pool to life! Again, I am also the person asking 101 questions and not once did Marc or John mind. Well, John got a little grumpy with me once or twice, but I loved busting his chops hahaha :-) Truly a wonderful team. They were very respectful of my home, my children's park area and keeping the area secure for my dogs. They cleaned up every single day before leaving the site. They would even ring my doorbell to say goodbye and tell me to lock up so my dogs could go outside. The team was also very detailed oriented. They asked me if I wanted a square or rectangle, a line going this way or that way, colors, you name it I was consulted with before hand. I even ended up hiring the person that does their pool start ups, to maintenance our pool weekly, Dave. He does an excellent job keeping our pool water looking Caribbean blue! I've recommended Alan Jackson pools to all my friends, even my friends in LA are interested. Thank you Alan Jackson pool team, you all have been outstanding and we are loving our new pool! Stay safe and cool out there! read more

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Alan Jackson pools was absolutely terrific through our entire experience with them. Marc and his team truly made a difference in the entire process. This was a large investment for our family to enjoy for years to come. Marc took our ideas, put them on paper and then made them come to life. Our pool is exactly as we envisioned it. From the materials to the lights and everything in between, I wouldn't have changed a thing. Every question or concern we had through the process was quickly answered and even when we wanted to add or change items originally agreed upon, Marc and team were very accommodating. If you are looking for a quality pool with high end materials and top notch customer service, then Alan Jackson Pools is the #1 option! read more

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NOT recommended! Sloppy; poor workmanship; Substandard engineering skills; poor communication and virtually no supervision of their laborers. DEFINITELY NOT DETAIL ORIENTED! Alan seems to be phasing into retirement. Without it's namesake the company didn't live up to its previous reputation. I dealt with Marc Nagel, and John, his construction supervisor. I entered into a contract with Alan Jackson Pools on February 04, 2020 for a pool refurbish job: the removal and replacement of my existing cantilever coping; remove and replace all tile from the pool and conjoined corner jacuzzi (spa); remove and replace existing skimmers; remove and replace power pool cover; remove faded gray gunite, replace with pebble finish. They put the new skimmers in when they poured the cantilever. Next came the tile but they made a huge rookie mistake -- not calculating the required water level for the skimmers, before determining the height of the spa wall. The new skimmers had been put in the same places, at the same heights, as the old ones, but they didn't do the math on the jacuzzi dam walls. The wall was too low! Once the pool was filled, their error was painfully obvious. I brought it to their attention, yet no one would acknowledge that they had miscalculated the dam height... insisting that a hole, drilled into the cover vault wall, would "fix" the issue. I'm no engineer, but it was obvious to me that a drainage hole into my cover vault wasn't going to fix the skimmer issues; however it would result in numerous additional problems. If you know pool/spa configurations, you know what I'm speaking of. Additionally, the new tiles were falling off of the pool wall in the shallow end, they left a mess of trash and hardened concrete all around as well as overspray on the pool-slide and planters. Very unprofessional!!!! If you want the details and photos, read on. Summary of the text I wrote to Marc Nagel on 27, May 2020: "The pool is not functioning with the jacuzzi dam at the height your company made it. If I fill the pool to the very top of the jacuzzi dam, the skimmers work and the cover is more or less supported by the pool water, as it is supposed to be. However, the vacuum hose repeatedly floats over the dam and becomes trapped in the spa where it then gets pulled into the cover vault and entangled in the pool cover when I turn the key to open the pool. This has resulted in damage to hose segments and potential damage to the cover. Another issue that results when I keep the water high enough to support the cover and make the skimmers work, is spa overflow. The spa cannot retain, and recirculate, the heated water as it's supposed to, because the dam wall is too low. If I lower the water level significantly, it helps to impede the vacuum hose from floating into Jacuzzi and reduces the volume of heated spa water pouring into the pool. However, with the pool water level that low, the skimmers do not work and the huge cover is not supported by the water as it opens and closes. John suggested drilling a hole in the wall between the vault and the pool, but I don't understand how that will correct the issue. " Marc responded on May 27th., by text, saying he'd get with Alan and get back to me. He also doubled down on the "hole in the wall" fix that John recommended. I did not hear back from anyone at Alan Jackson Pools for the next six weeks. On July 06, I left a voice mail, on the company's line, for Alan Jackson himself. I reported a new development; several tiles had already fallen off of the wall, at the opposite end of the pool! I further explained that I had retained a construction defect Attorney, because the problem was not being addressed by his staff. Word of an attorney getting involved seemed to motivate a response. Marc and John came out on July 07, 2020 and finally conceded that the spa wall was, in fact, too low. They began corrective measures the following Monday. After draining several feet of water out of my pool, they commenced to removing tile and grinding grout and concrete off of the entire dam and the areas in the shallow end where the tile fell off. This corrective work was very messy. Two guys came out after I drained the pool down several feet ($$$$$) and the jacuzzi dam wall was rebuilt at the proper height. But the tile isn't flush with the pebble finish and they left my pool a cloudy mess. Their pool maintenance guy said it was because my suction was poor -- sure... the filter was packed with the fine concrete dish that dropped into the pool as they ground off their screw-up! I cleaned the filter grids myself and it eventually cleared up. NEITHER MARC NOR JOHN EVER CALLED OR STOPED BY TO SEE IF THE REPAIRS WERE DONE CORRECTLY! Look at the photos. Cracks, misaligned tiles and grout that looks like it's melting and it's still that way. HELL NO! For the money that Alan Jackson charges, it should have been done correctly the first time! read more

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Simply the best out there! Marc Nagle is a true professional. I called Marc on a Thursday, he was at my house the next day to draw up a design and give a bid. excavation took place two weeks ahead of schedule and the project ran smooth for the entire process. Marc and John always answered their phones or called me back quickly. I heard about other people having trouble with local pool builders. I did research and saw all the good reviews on alan jackson. They certainly earn their 5 stars. You may find someone cheaper, but they probably won't show up on time and take a check and run. Alan Jackson pools was always on time and at my house when they said they were going to be . read more

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Asked for a pool inspection due to a property being in escrow. Had a rough start but provided excellent results. Was looking into Alan Jackson or Murphy's and definitely happy that I went with Alan Jackson! read more

They built us a beautiful pool for our family to enjoy and gave us something to look forward to during this covid time. We received great upgraded equipment and friendly service. They were quick and precise during each phase. Thank you read more

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The best !!!! They are so much caring and making sure everything is all worked out for us and they are so friendly and there work is so professional done and quick the best decision we did to have them build one of our dreams !!!! Honestly all ALAN JACKSON POOL EMPLOYEES HAVE BEEN SO CARING AND HELPFUL ITS JUST LIKE A GREAT FAMILY !!!! Thank you can't wait to see read more

Alan Jackson Pools - Great job ALAN JACKSON POOLS!!!! - Pool & Hot Tub Service Near Me - Lancaster, California

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This is our second pool by Alan Jackson, and wow. Can you say amazing. Marc, John and Eddie are all super professional when it came to planning and working on the design of our backyard. Everything was done in 3 months just as promised. Communication is always a breeze and be reassured you'll never have a worry. Anytime a friend is looking to do their pool, I always send them to Alan Jackson. Trust me you won't regret it. read more

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My wife and I decided to look into getting a pool built at our home. We talked to a few contractors and liked Alan Jackson the most, by a long shot. We worked with Marc. He designed us an awesome pool, and wrote us up a detailed proposal. Marc took his time with us and happily answered my endless questions about the process. Unfortunately, some things came up and my wife and I had to put the build on hold. I let Marc know, hoping that he wouldn't try and pressure me to move forward anyway. He was great. He was totally understanding and he agreed to hold on to our plans so that if/when we get everything figured out, that we can pick back up where we left off. It's hard to find a good, reliable and respectful contractor. We have had our fair share of difficult ones, but Allan Jackson pools, and Marc specifically, was awesome, so, when we are ready, we will definitely use them. We are sad we had to put the plans on hold for now, but it was a pleasure working with them. read more

If I could give 10 stars for a review for Alan Jackson Pools, I absolutely would. From the first introduction and even after completion of the pool installation, their service has been impeccable. We had absolutely NO knowledge regarding pool construction, and they were there from day one to assist with everything from the time that the first rough draft design was drawn, until the day the pool was filled with water, and even beyond. They explained everything in detail every step of the way, they were forthright and honest about any and every cost, and even threw in some things free of charge just as a courtesy. They even completed everything almost a month ahead of schedule! They are highly responsive, and we don't have any complaints whatsoever. We are so grateful for the beautiful results and couldn't be more satisfied. We would recommend them in a heartbeat to anyone seeking to have pool installed!! read more

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Alan Jackson Pools was the best choice we made. Marc answered my call and showed up on the appointment day on time. Based on how our backyard was, we discussed the steps and procedures and layout of pool location. He came prepared and ready to take measurements, even bringing his binder of pools he had done in the past, so we can get ideas. During the initial phases of pool construction and the duration of the construction process, Marc and his WHOLE crew were attentive to detail, even ensuring the safety of our dogs so they wouldn't dig or crawl under the open gaps under the gate. I had questions and texted Marc and he answered my texts whether it was late in the day or on the weekend!! Because of our schedules, he met us and opened the office on a Saturday so we can pick tiles, coping color, and plaster type. This shows great customer service and that making the customer happy is their top priority. The pool is now completed and it looks great! The spa design and the water flowing into the pool are pretty. We lit the pool and the display of different colors and just the normal operation of the pump and pool shows how high tech the electrical equipment are. We are extremely happy with the pool and the outcome. It is not just the pool design and construction but throughout these couple months, there was great customer service! In addition to Marc, we would like to thank Eddie, John, and Dawnica and the entire Alan Jackson team! Everyone were nice, respectful, and gave excellent care and service. We highly recommend Alan Jackson Pools, Inc. read more

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Alan Jackson Pools did a great job with our 1st pool that we ask them again to build our next pool at our new home. Our pool designer, Marc was very helpful, knowledgeable, professional, responsive and easy to work with. When we made some changes to our design, Alan Jackson was very accommodating. There are so many moving parts with building a pool and Marc executed everything perfectly. Our pool was completed from start to finish in about 6 weeks. They always want to hear from us whenever we have any issues or not. Our pool was bigger in person, but it look so small in the picture. We think its 20 X 45. Baja shelf, large party bench in the back and grand stair case going into the pool. 1 year later our pool is doing great. It survived the Ridgecrest earthquake without any damage. We had some issue with our skimmer flap and John and the service manager Dave came over to replace the flap. They also noticed our pump wasnt working right and discovered blockage from wood chip debris. Our aquanaut was also running slow ( nail ) and they fixed everything free of charge. Everyone mileage may vary, but our experience was always good. I would definitely recommend Alan Jackson Pools. If anything ask them for a quote and design and check it out for yourself. read more

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We got several quotes for our pool and decided on Alan Jackson Pools even though they were on the higher end of pricing it was WELL worth it. Our pool was done in 6-8 weeks! Marc was very knowledgable, and thorough in designing and explaining start to finish. He always answered my calls, stopped by my house even taught me how to use the panel when I was learning all the controls and confused.We had some issues with settling and backup in our lines and Alan Jackson himself came to our house and found the issue right away and had it taken care of. We later had a step and rv drive put in, and Marc was right there to design and lead the project to make sure again everything matched and was done beautifully. I did have a faulty light and Dave made sure to process the warranty and get it fixed right up. Super happy with my pool and service! Thank You Alan Jackson Pools! read more

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Been trying to contact them for 3 days ,no call backs no text back, unprofessional..I've been on need of a new pool maintenance tech and no luck in the AV, I was recommended this place but no luck they might be the best pool guys ever but there lack of professionalism and not replying back for a few days is the reason for this review. read more

5 Stars for their Professionalism, Punctuality, Quality, Responsiveness, and Value Most excellent all-inclusive pool construction company. Shout out to pool designer Steve for his work on designing the beautiful pool with waterfall, spa, baha shelf and solar assist heating. Thank you Steve for being pleasant to work with! We are loving the new pool. John and the entire build crew were a pleasure to work with. Way to go Alan Jackson Pools! Services: Design and Construction read more

Alan Jackson Pools just finished building my pool and spa and I wanted to take the time to share my experience and to say thank you for such an incredible job. There are many competing pool companies in the Antelope Valley but Alan Jackson Pools is by far the best. Professionalism, quality of service, and exceptional customer service is what sold me on Alan Jackson Pools. Marc is a pool designing genius and he did a brilliant job designing my pool. The team and crew did a fantastic job and got the job done very fast with minimal down time. I would frequently message Marc and Dave with questions and they would always respond. The pool and spa came out beautiful and I now have all my friends, family and neighbors jealous. Alan Jackson Pools is highly recommended! read more

Alan Jackson Pools - Alan Jackson Pools. Pebble Sheen Blue Slate. Beautiful color - Pool & Hot Tub Service Near Me - Lancaster, California

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we have had 4 different local pool companies come out and trouble shoot our pool each of them telling me something different was wrong. Dave came out to trouble shoot within 20 min told me his opinion. At first i was skeptical because of the other pool companies, but i went with his opinion on the repairs. The next week Dave , Willie and another Alan Jackson pool employee started the work. Dave emptied the pool acid washed and had it filling up the same day. They fixed the problem and the pool looks and is running better then it has in years. Dave and Willie were very professional and communicated with us every step of the way their, knowledge about pool equipment and troubleshooting exceeded all my expectations. Thank you again Dave and Willie, me and my family our going to enjoy our summer because of both of you!!! read more

They have no business cleaning pools. I have tried their service twice now with bad results. When they came back to fix a light issue on warranty, Dave talked me into having them come back for pool cleaning service. Not only did price go up to $135 monthly, but the pool didn't go 3-4 days without getting cloudy and greening up. I have a pebble tec bottom and it's not easy to clean once the algae starts building. I had to text him continuously asking if they came, or asking why pool was green when they were just here a few days ago. I have weekend bbqs and gatherings frequently with guests making comments about the condition of pool water and why it looks so bad, and how we really need to get a new service. My loyalty to Alan Jackson Pools has come to an end... the no-show no-call came one last time... after a long week with a dirty pool. My suggestion, call someone else for your pool cleaning service. read more

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I was researching adding an in ground jacuzzi. I called and right away a gentleman name Mark answered. He gave me his honest opinion and was EXTREMELY knowledgeable about rates and concerns that would arise 5 years from now. It is very refreshing calling someone who is kind, honest, and most of all informative. I will be calling them back to do some plaster work on my in ground pool. It goes to show experience is very important. Thank you Mark! read more

What a professional group!!!! And beautiful job on our pool!!!!! We had a remodel and mark was so helpful with the schedule and our choices!!!! read more

I want to thank Alan Jackson Pools for the outstanding job they did with our New Pool. Everything went great with our project. Friends were impressed at the quick turn around and the time the pool was built in. Every one at Alan Jackson was great and professional. I want to give a shout out to MARC and JOHN. They made sure everything went smooth from beginning to end. Every time I called they were there to answer any question I had. I highly recommend them. From the beginning you know what you are getting into and they don't nickel and dime you after you start a project. Also the quality of equipment and work that was done was top notch. I have gotten many compliments on there work. read more

Alan Jackson Pools installed the in-ground pool an out of state family member considered buying. Phoned and spoke to Dave who was more than generous with his time and knowledge, willing to come onsite to check pool, equipment, etc.. prior to purchase. Prompt with his return calls, texts, etc.. The house was in poor repair, so I cancelled Dave's consult. However, customer service was terrific and thought Dave deserved a shout-out anyway. Wouldn't hesitate to use this company in future. read more

I had initially written a good review, just weeks after my pool and landscaping were finished, hoping to give praise to Mark Nagel, who helped me design our pool. Thankfully, I was reminded that this review needed updated. Not only was Alan Jackson told to leave the property for being nasty and rude with me and then demanding an extra 5,000 dollars that I retrieve from the bank immediately ( he stood in my back yard and waited for me to go to the bank) because he claimed to have "miscalculated" the cost and amount of cement, but I feel as though he took advantage of me because my husband was out of town. This is now 10 years later and we have had several problems related to either using poor materials or just poor workmanship. Our water was left on for almost a week at our "under construction" home because they put down dead sod and instead of replacing it, he tried to water it, thinking it would come back.That water bill was several hundred dollars. He did not ask if he could do that, nor did he offer to refund any of the grass or our water bill or even a portion of it. Overall unhappy with the experience and the massive cost. Also, my pool was supposed to be a "custom design" that was not similar to any common designs, and after seeing other photos of his pools, he seemingly has 2 or 3 designs and builds them over and over. Cookie cutter style, same design over and over, even the same materials and rock. To see more honest reviews, you can find several other one star reviews listed under "reviews not recommended" and reviews that have been removed. read more

Alan Jackson Pools - Pool & Hot Tub Service Near Me - Lancaster, California

From start to finish, an exciting process. Marc and his team do a great job. we love our pool. if i wanted to make a change, Marc understood exactly what I wanted and got right on it. Would recommend them to anyone. read more

Alan Jackson Pools - Pool & Hot Tub Service Near Me - Lancaster, California

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After talking with three different contractors, we decided to go with Alan Jackson Pools to build our new pool. We are 100% positive that we made the right decision. Alan Jackson Pools has been a pleasure to work with. Marc visited us in our home and designed our pool for us on the spot. We described our dream pool to him, and he put it to paper and made it a reality. No detail was overlooked. Our pool is an absolute extension of ourselves. It precisely matches our home, tastes and personality. He was not deterred by our small yard or endless questions. Marc and the Alan Jackson Pools team were so responsive and easy to work with. This company truly cares about its workmanship. They wanted the pool to look nice and function well. They were very concerned as we went along that we were happy with how the pool looked. As we went through the build process, we were able to tweak the design and make changes. Marc himself would call us frequently with "hey, you know what would look great?!" and then it would happen. No extra charges, no extra hassle. He just wanted the pool to look good, fit our yard, and for us to be happy with the final product. The entire Alan Jackson Pools staff are friendly and professional. They are always on time, very polite, and clean up after themselves. We never found ourselves wondering what was going on, when things will be done, or what to expect next. Marc kept us informed throughout the entire process. If you are thinking about having a pool built, I highly recommend you give Alan Jackson Pools a call. They are honest and trustworthy, and they will keep working with you until you are completely satisfied with the pool of your dreams. read more

I thought I had a leak, my water level was always low. John helped me find the problem and I was able to fix it myself in minutes. He saved me hundreds of dollars. Alan Jackson's staff has always been there for me to answer questions, advise, and service my pool. Best pool experience ever! read more

Made multiple calls, multiple texts and nobody ever responds. Finally got a call back from Dave about my pool repair and they advised they would come the next morning to look at what needs to be done. It's been a week and nobody has contacted me. I have since reached back out to Dave with no response. Alan Jackson pools was the company that already put the pool in before I bought the house so I called them first to do some repairs and hopefully do some remodeling but it's sad when they will not even contact you back. read more