I have never even thought to review an airline. Usually, you just want to get there, and expect the flying portion to be an ordeal you work through. We recently flew to Maui via Alaska over my typical choice, United. First, the prices were outstanding - I saved a full $1300 by taking the Alaska flight (for a family of 4) - AND the United price did NOT include the extended leg-room. Alaska flights are all extended by United standards. We nearly missed our flight going out due to traffic. The staff was super friendly and helpful. The flight itself was punctuated by several passes with drinks and (for pay) snacks, and every time the staff was friendly but efficient. The seats are new and comfy. They offer in-service movie devices for you if you forgot your iPad for a mere $10. (You're on vacation, splurge!) Even the flight home was okay, though we had to leave Maui for work/school/real life. I'm hooked. From now on, if I can, I'll fly Alaska. read more

Alaska Airlines service is very good. I can honestly say I was treated a 1,000 times better than American Airline have in the past... They welcome your children with coloring books, flight attendants are always smiling and very kind contrary to other airlines that they be treating you like a prisoner on-board of Nicholas Cage old movie "Maverick". My only complain was with DGS which appears to be a contracting company who handles baggage. These fellas would throw your bags like frisbee. That bag on the ground was my dress uniform which was tag as fragile by Alaska's kind personnel trying to preserve it as neat as possible... Well, DGS doesn't give a damn about that and for that, we thank you. I would travel again with Alaska because I know is not their fault but damn, DGS! read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

Shipped our family dog and they took over two hours to get him the the state quarantine Office. It's not like they are too busy. Five other families waiting for their poor pets in the sun outside the office. Will not fly them again read more

The both times my wife and I have flown on Alaska Airlines were to the Los Cabos airport (Cabo San Lucas). The check-in/boarding process, the flight attendants, and the flights were all very smooth and seamless. The only thing I regret is not applying for their credit card; it's actually a decent deal; good benefits but I just don't want another card. read more

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I'm very satisfied with Alaska Airlines and I'm happy to travel on Alaska airlines you're the best deal ever

There front desk can be pretty rude I was on a flight out of Hawaii to San Jose and the lady at the front was yelling at me for being ten minutes early to checking time read more

That's the worst flight ever. Not the first time flying but not on the top of the list. Bad service and sassy responses from the crew. My family all not happy. read more

Not usual efficiency. Sitting on tarmac for 35 minutes after a 3 1/2 hour delay out of Oakland. Good service except more than 30 minutes of initial delay was due to flight crew being LATE. I'm very disappointed in Alaska as an airline that seems to treat paying passengers like third class citizens. This just is not right. I am going to get a different credit card so my miles accrue on another airline. Boo on you Alaska. read more

"The cabin is secure...Hopefully..." - an Alaska Airlines Flight Attendant on a flight from Bellingham, WA to Honolulu, HI. Me: =0 --- This, other (confusing) gems heard over the speaker ("For lunch, we're going to have tereeyakee chicken because we're going to Hawaeee"), and their flight attendants, whom were probably raised by wild wolves (or Sarah Palin?) make me enthusiastically say, "No Thanks!" to Alaska Airlines! read more

Literally the worst airline I've ever flown. The plane was SO dirty and absolutely disgusting. Our tray tables had spilled drink stains and crumbs all over them. The floor was filthy. Unlike most airlines, there were no complimentary snacks. Our drinks were served without ice, and when asking for ice we were given 2 pieces. (Seriously?!?) I flew from Honolulu to Seattle late at night into the early morning. Unlike other flights that were even SHORTER, we were not given a blanket or pillow during the flight. Talk about uncomfy. There were also no movies available during the flight. WiFi didn't work either. The flight attendants were also very rude. They were not polite or nice when talking to other passengers. They were very aggressive. When walking out, I thanked a flight attendant and she blatantly ignored me. I would NOT recommend flying Alaska to anyone. ANYONE. Fly Delta! They give you complimentary pillows and blankets no matter what class you are in. Each seat has a tv in front of it, and they give you earbuds for free. There are also snacks given out on every flight, no matter how long! read more

When we got to Hawaii the airline had all of the strollers that myself and other passengers with kids lined up. I thought that was so awesome. Usually you have to wait until baggage claim for your stroller. Now to the baggage claim. It was a mess! Not due to the airline but to the other inconsiderate passengers. We are in the age of ME! Our plane leaving Hawaii was disgusting. The seats were stained and grimy. Not to mention the disgusting woman behind my sons seat who kept putting her filthy with dirt bare feet up on my sons arm rest. We had to say something to her and she said "My feet aren't touching him!" That's not the point you pig. Sorry, off on a tangent. Please don't put your bare feet up in public. Alaska Airlines was far better than Hawaiian Air this trip. They are nicer and more courteous to their passengers. Hopefully we will fly with them again. read more

After 7 flights on Alaska Air I finally felt compelled enough to actually tell people that this airline is trully the Greyhound Bus of the skies. Can you say ATA (bankrupt cheap airline)? The staff is pretty freindly, but the airplanes are WAAAYYY too small for long flights. Seating is always 3 and 3 with one aisle. All of coach uses just 3 toilets in the rear of the plane so there is always a traffic jam in the aisle and of course the toilets get pretty beat up.. They have zero entertainment on board (no music, movie, TV, anything). Check-in is VERY understaffed - had to wait 45 minutes in line to check our bags. Doesn't matter for an hour or two, but long flights need bigger and better planes and more staffing. Spend more and fly Hawaiian to the mainland and a connector to Alaska. Taking Alaska Air to Hawaii from the mainland is a BIG mistake. Happy trails! read more

I couldn't be happier with Alaska Airlines Services. I recently starting flying with them on my cruise to Alaska. They were very accommodating and appreciated their great service. They gave complimentary alcohol and regular drinks on the flight in both first class and standard. I didn't get a pillow or blanket in first class but they do fill you with lots of food and beverages. They also hand you the digi player for no extra charge in the first class cabin. Regular cabin I believe it's around $10.00 for the digi player but well worth it when you are flying for a few hours. They recently started flying to Philadelphia and I am excited to book a trip with them to the east coast. I recently also got their credit card and they have great deals with the card to earn points and on your anniversary date they let you get a voucher to fly a companion person with you to your destination. The food was great on the plane and the service was wonderful. Everyone was real friendly and their service was at the top. read more

Woohoo! Flying to Hawaii! Booked roundtrip flights on this airline since it was only 300 bucks! Loved the flight attendants on this plane. So friendly and cheerful. Who wouldn't be if they were flying to Hawaii? Anyways, since it was a 5 hour flight from SJ to Hawaii, they had food for sale and some beverages. Though they do give out complementary drinks (soda, water, juice) and snacks (cookies and nut mixes) for those that don't buy anything. Plane was really small so everyone was constantly bumping into each other and there was always traffic jam... on a plane. Probably book a flight on here again if it's going to be around the same price that I got them for! PS: They don't have blankets or pillows so make sure you bring your own! The plane is very chilly!!! read more

Being active (reserve) military, getting 5 heavy bags free is awesome when traveling to Hawaii with my wife and four-year-old. On the return trip, our whole party got their bags free which was beyond expectations. The flight was uneventful and the service was great during the flight. On the return trip we sprung for the "digeplayer" for $10, which was a good way to kill 5.5hrs of time crossing half the Pacific ocean. The only downside is the cost of in-flight meals and snacks. We spent about $80-$100 between the two flights (to/from Hawaii) for food and a couple of drinks, which was a little on the pricey side for what we got. Not too bad, but just a little high. read more

Rude staff. That's it. My whole review. On Friday, 5 March at 9 PM, the staff was rude and unhelpful. I frequently fly between Honolulu and Seattle but I will not book another Alaskan flight after tonight read more

Well lets just say you get what you pay for...CHEAP, NOT VERY CLEAN...and OLD airlines... The airplanes are old, no video screens, have to pay for "almost" everything except water! It seems like it's the kid airlines..TONS of screaming kids with parents who don't know how or don't care to control them..and the stewards don't do ANYTHING! The ticket counter in Hawai'i...ONE WORD..LAZZZZZZZZZZZZY! I had to get a wheelchair due to an injury that occurred during my trip, and not only did I have to wait for the wheel chair, but I noticed my seat wasn't on my ticket. When I went to the counter the desk agent told me that I had to get my seat at the gate. I reserved my seat back in December when I purchased my ticket! Oh was I getting upset, luckily my father was there and took care of it so I didn't have to walk on my fractured ankle. Long story short.....YOU GET WHAT YOU PAY FOR..and I don't suggest Alaska to Hawai'i...TAKE HAWAIIAN!!!!!! Pay the little extra, you'll get EVERY DOLLAR WORTH on Hawaiian. Aloooooooooha! OH and FYI..if you want to buy food bring at LEAST $10 for a small little snack..and if you want to watch movies...just bring your credit card! read more

My wife and I are having our baby moon vaca to Hawaii and we flew Alaska airlines. The customer service and extra help for my pregnant wife made the flight 5 stars hands down. All of the stewardess were great and exceeded my expectations. I don't usually post but I had to this time due to the phenomenal care and service. Our flight left San Diego on 10-16-19 and departed 830am and landed In Honolulu at 12pm. These ladies need to be recognized ASAP! read more

This review is for the Honolulu Airport Alaskan terminal / check in---not Alaskan Airlines in general. Used to be a solid five stars for me, but after what we experienced yesterday, they lost one. Stick with me on this one, Yelpers, cause you are going to want to be prepared if you are flying Alaskan out of Honolulu. We arrived 3 hours before our 11 am flight. Did the AG inspection and made our way to the bag check in area---all remodeled. Completed sometime in the last six months cause it wasn't like this last October. It's an entirely new layout. Many more self check kiosks. And you print your own bag tags. That's a new twist. That is the first problem. Nobody ahead of us did it right. I wanted to scream at my fellow passengers, "Can't any of you people read & follow directions?" But it's Hawaii. I'm at the end of my vacation. No need to get my blood boiling yet. Besides, I don't want to be THAT guy who everyone knows has a point but nobody wants to hear his verbal tirade. Which leads to my star deduction and second problem. One person....ONE....Alaska representative trying to help no less than a dozen people in line. No one was prepared (with they're bag tags) or checked in and each interaction took an average of 10-15 mins. Do the math. One agent. A dozen travelers. Yeah....not a happy live Aloha guy standing in line here. To be fair, credit must be given to a couple of those travelers who arrived early because they did have extenuating circumstances that required agent assistance. One couple with children. Another elderly couple with passport issues. And a third with someone in a wheelchair. However, my disappointment with Alaska is still with their woeful understaffing. One agent is not enough. I'm confident that what occurred yesterday was not a unique experience or set of circumstances. There are always going to be couples with children, those with passport issues and handicapped individuals. Throw in the new bag check procedures and Alaska deserves a finger wag with a "tsk tsk" for not being prepared. Makes me regret arriving three hours early....as in, what's the point? And yet, that is exactly the point. Better to arrive three hours early and make sure you get through this nightmare before you head to the next one (TSA Security Screening) and still make it to your gate on time. Still love Alaska. It's our carrier of choice for trips to Hawaii but hopefully management reads this and addresses the staffing issues AND fellow Yelpers come prepared to wait....and wait....and wait if they haven't been remedied. read more

Never been in a smelly plane, til i flew in alaska airlines..i dont know what it is about this plane, but this plane smells horrible. The smell splits between b.o and the smell between your toes after taking your shoes off. The seats are leather, that could be the reason why!!!. We boarded and i started towards my assigned seat, as i was passing by, one of the rider took a wet wipes and started wiping her seat, as she finished wiping all you see on the the wipes was black stain..i told her i needed one..lol..my round trip was relatively inexpensive, maybe that's why...lol But i will tell you this, i will never use alaska air ever again. I dont care how inexpensive it is, im never buying a ticket from them again..Also no free meal, u have to purchase it..Hawaiian airline is always providing free meal..Sticking to Hawaiian next time for sure...... read more

If you ride from Oakland ,Ca counter black garl and even fright attendants are pretty rude... I rather take Virgin America Air next time.... read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

Alaska Air, you rock. Seriously. I flew Hawaiian for many years, and that airline has stepped WAY back in line, far behind you folks. Your service and food are excellent, much as theirs used to be. The leg room in coach makes flying a pleasure. And the one time I flew First Class with Alaska, WoW. I will never forget it. You will be seeing much more of me in the future. Thank you. read more

Our last full day in chilly Salt Lake City, and they decide to close the airport for six hours. Great. We planned to fly back home to Hawaii (or Seattle if the direct was booked) via buddy pass on Delta, but since flights were cancelled Thursday, everyones flight got pushed to Friday... the day we fly out. Wahhh! Got to the airport at 6:30am to try get on an 8:30 am flight... didnt happen. Flights were booked till 10pm. We definitely werent gonna wait at the airport the entireday, so we decided to use our buddy pass to get us to San Diego, then buy a ticket back to Honolulu. The cheapest ticket was through Alaska Airlines ($270). There were about 4 seats open, so my bf and I had to sit seperately. My bf sat in the last row, and i was in the 3rd to the last row. Just before they were about to close the cabin, I noticed the seat next to my bf was open. I asked the attendant who was walking by, if the seat was open when they closed the cabin, if I would be able to switch seats. She replied "Yes, it's open." So I asked if I could move over to that seat. She then said "You need to wait till we close the doors because someone might board late." Errrr, okay. Isnt that what I asked in the first place? Whatever, she wasnt very friendly. Fast forward about half an hour to take off. Holy moly, it was THE loudest plane ever. It was also THE shakiest plane ever. We went through some turbulance on the way to San Diego, but this plane was shakey pretty much the entire flight! My friend had told me that these planes were brand new, but it sounded and felt like it was super old! Kinda scary, but I'm home, so cant complain. These were probably the most unfriendly flight crew i've seen. Aside from one girl, the other two that were in our coach section were terrible! First I had to deal with that one lady who didnt listen to what I was asking. Later, someone pushed the service button, same lady goes to talk to the passenger, and on the way back, rolls her eyes and complains to the other attendant! All that passenger needed was some water. Then as they were serving drinks, the attendant that was on the push side of the cart said "Oh my God, thank goodness we're at the end. I got these kids breathing down my neck." And there were two kids waiting in the aisle to go to the lavatory. They werent standing there long, maybe a minute or two, not making any type of trouble. For such a long flight, the plane itself was pretty small. The seats were 3 and 3 with one aisle. And there were 3 lavatories for everyone sitting coach. I was sitting in the last row so I saw there was ALWAYS a line for the toilets. Before I moved to the last row, I was sitting in the aisle seat and kept getting bumped and rubbed by pretty much everyone walking by when I wasnt even using the arm rest! I felt awkward trying to sit close to the middle seat... I think I was invading the space of guy next to me :o/ There was also zero entertainment (aside from the tablets you could rent for $10) no hanging screens, or even music. Thank goodness for iphones! I guess we get what we paid for with Alaska Airlines... I guess it wouldnt be too bad if it were a shorter flight. But if you're doing Hawaii to mainland, pay the extra and take Hawaiian/Delta :] read more

Awesome first class service from Seattle to Honolulu. Way better than Hawaiian Airlines. read more

I took my first flight with Alaskan going non-stop from Honolulu to Anchorage on 6/1. Service was good, but I wasn't terribly impressed with the inflight options. Maybe it was because the flight was a red eye, but they didn't offer us digi-players (maybe they did and skipped my row???) and the plane had no TVs. I have an iPad but wanted the options of more movies ya know? They didn't have blankets or pillows either. The flight crew was nice and quick if we asked for something but again, they just didn't come out or offer us as much as I'm used to on Hawaiian Air or United. I don't know if it was just me but my seat wasn't comfortable either and it just made for a rough flight overall. I can't/don't sleep on flights either so not having a digi player option and a hard seat just made the experience okay. If the prices were right, I'd pick Alaska again, but I'd just make sure that I'm better prepared with extra pillows, movies, etc. But the plane itself was clean and appeared to be newer, which is always nice and actually more important to me than a digiplayer. Coz I flew American 2 years ago and that was an old *ss plane! Egad! Pros: -Friendly and quick staff/service -Bags handled quickly; bag fees "cheaper" than most other airlines at $20 versus $25 Cons: -Giving the benefit of the doubt, I think because it was a red eye flight, the inflight services were lack luster. I mean, give me an option to say yes or no...they just didn't give any options. =( read more

Nice flight Pretty good service alot better than united.. Got a free Mai tai during flight a cookie.. Will use them again in future ... read more

This is my first time flying & we have a delay due to mechanical problems. They did give us a $12 voucher for food. But I need to get home & this is not cool to me. Disappointed read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

My first time flying on Alaska. Heard much hype about this airline. While doing online check in I'm told I don't have assigned seats. I always pick seats (I don't like surprises) so I proceed with check in. So when we get to the Alaska counter I asked why my seats were changed and the answer was "there probably was some kind of glitch". Uh, don't think so. Get to gate and asked the gate agent same question. All I'm told is that it's a full flight and changes cannot be made. What's the purpose of picking seats online? The pluses were on time departures/arrivals, more leg room, and quick boarding process. It's a no frills airline, but it'll get you where you need to go for a good price! read more

Wow this airlines was a blessing for me in Hawaii. I rode united standby and could not get on for the 2nd day. So I bought my flight the day of two hours before. I was surprised at how cheap the flight was last minute. I got my flight one way to Oakland nonstop for 233 yay what steal!!! The flight was great and I got an emergency exit for economy price. I also loved the guava juice and starbucks on this flight. I also got American Airlines mileage yay! read more

Basic service, great fares. Yes, their amenities are basic (they have a cheesy, bulky, small-screened digital entertainment unit you can rent as opposed to iPads a la Jetstar), but I can't complain! I've flown them several times for their frequent great rates. It doesn't hurt that they're part of the SkyTeam Alliance and I'm a Delta Skymiles member. I'll fly Alaska every chance I get for their great fares and no-nonsense service. Their meal prices are surprisingly reasonable to boot, so no need to rush by the Chilis to Go on your way onboard! read more

I missed a flight. Was charged $ 405 originally. They wanted me to pay $ 900 to rebook. I could have booked 2 tickets. Ended up canceling my flight and guess what? They do not issue refunds !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Never flying on Alaska Airlines. read more

Tyler at the check in counter (at the gate) was absolutely the best at helping my wife and I before boarding our flight!! She went above and beyond with helping us when she just could have said no. Thanks again Tyler This happened on July 26th 2016 read more

The worst available schedule I've ever seen. Conspiracy forces you to pay more by not having reasonable ticket prices a week after your trip. Actually pretty clever, but dirty because if you buy a ticket on Tuesday you can't return for nine days. The same goes for Wednesday or Thursday. Really bad !!! read more

* My review is not based on prices as this was for a business trip and those expenses were covered. * + outstanding service + easy check-in + friendly staff + free snacks in flight + free drinks in flight + free wifi in flight - bag fee read more

The customer service was ok. I'm a military member and I tried to receive my TSA pre check by showing him my Military ID and orders but shrugged me off and sends me to the end of the line. I don't think I'll be traveling Alaska ever again. read more

My review details the experiences I've had on flights from Honolulu to San Francisco, San Jose and Oakland, and returning. I usually fly solo with a carry-on and check-in with me. So far, the trips have been great and I find them to be a good airliner for traveling in between the said locations. As with any airline, pricing has its peak at certain times during the year, but if there's one thing I find consistent with them is that if you book last minute flights they can get pretty darn cheap - and my definition of cheap for a middle-of-the-pack airliner is close to $175 one way (Oakland). I book with them frequently during the off season to Hawaii and that's what's also contributing to those prices. For the timeliness of a flight, they are very competitive. I have no complaints so far. Even if they were a few minutes late, we'd get to the destination still on-time or in some cases, earlier! On-boarding and off-boarding of passengers is efficient and no-stress for me. I am a patient passenger, but I also know when to throw down when the times are ridiculously off and they're not one to do that consistently. Service to the customer is a big one for me, and I am singing praises for their attentiveness, friendliness, and respect for passengers. I have not come across any mishaps on that end so far, and I'm sure it's in the culture of Alaska Airlines for them to create that environment. One experience that I could point to is during a flight to Honolulu from Oakland, I was sitting next to someone that needed special attention. One of the flight attendants came to our aisle and was nice enough to allow free use of the entertainment device so we could both have a great time. Factoids: - They serve Mai Tai's (say what?) en route to Honolulu. That might be the reason why so many enjoy flights to the islands! - USB plugs are available, but don't charge that fast. - Food, alcohol and entertainment devices are purchased in-flight with a credit card. read more

Not one of my favorite airlines. The seats are very small and old. I have issues with major delays as well. I am forced to ride this airlines for work and it is nothing like Hawaiian or United. Please upgrade your planes. read more

VERY disappointed with Alaska Airlines customer service! My husband booked my son's OW from Honolulu to Philadelphia on July 26, 2017 with premium seating. My family & I arrived early to have my son check-in early and also say our goodbyes. However at the ticket counter- SAGA, their desk agent said that the flight was delayed and had to reroute my son to another airline (Hawaiian Air & Am. Airline) without any notification given to my husband. No email, no phone call, no apology. SAGA, Alaska Air desk agent, told my family including my elderly mother to just walk over to Hawaiian Airlines area (a block away because of construction) and Hawaiian Airlines will handle the situation for my son's new travel itinerary. We arrived at Hawaiian Airlines ticket counter and Dayle, HA desk agent, tells us that SAGA from Alaska Air, did not issue my son a new ticket number for HA to process him and no premium seating for him. Now, I am really upset. My son is stressed, my elderly mother is tired and now we hear more bad news regarding Alaska Airlines incompetence. Dayle calls Alaska Air for a new ticket number for my son. We wait and wait and wait. 20 minutes later I call Alaska Airlines and ask to speak to a supervisor because my son needs to be on that flight - after explaining the situation I was finally given a new ticket number to Dayle to process. Thank goodness for Hawaiian Airlines desk agent Dayle's quick, efficient and kind professionalism. Bottom line: my son was able to make his flight on Hawaiian Air. I give 0 stars for Alaska Airlines for inconveniencing my family and POOR customer service from their desk agent SAGA !!! read more

We are loyal to Alaska because we have the card and enjoy taking advantage of the miles and the companion fare. Alaska flights to Hawaii offer a complimentary mai tai, which is a nice touch and keeps in competition with Hawaiian Air, which also offers a complimentary cocktail to and from the islands. It would be nice if Alaska also offered the complimentary drink en route home. Meals: Pro: The meals are reasonably priced. Cons: Hawaiian offers a free meal, which is nice. Alaska does not. The other problem with the meals on all Alaskan flights is that the menu is confusing. Some items are offered if you are flying North, some items are offered if you are flying South, other items are offered if you are flying East, and other items are offered if you are flying West. Then, there are completely different offerings if you are flying to Hawaii, however, not everything is available on that menu because it varies depending on the time of day. However, the menu in the back of the seat lists everything. Confusing. I would like to see the menu simplified, and I would like to see Alaska offer a complimentary meal on all flights over 4.5 hours. Even if it's "built" into the price of the ticket. Ample leg room, even in coach. The power chargers in the back of the seats is fantastic. I was able to listen to music and podcasts the entire fllight which made the time fly. Overall, this is a great airline. The boarding and deboarding process is organized, the staff is friendly, the seats are comfortable, the time is reasonable. We enjoy Alaskan Air and will continue using them. I would like to see the above referenced changes made to the meal and drink service however. Otherwise, great airline. read more

I booked an alaska flight thru American aadvantage program. It was my first leg back from a weekend trip. I booked first class to and from as a treat to myself. 3 of the tickets were on American airlines flights. The alaska one was a nightmare. Minimal first class amenities-no usb, outlets, blankets,pillows,etc. For an almost 4 hour flight they only gave a single meal option of a warmed sandwich. The seats were old and marginally larger. The flight crew was quite rude as I was not of the appearance(young solo white female in tshirt and yoga pants) of their standard businessmen first class flyers. They had no blankets or pillows to offer any passengers(first or coach) for the long flight. The only saving grace was the inflight entertainment on tablets which gave a very broad selection. I would not want my customers to experience this hack job of an airline if they were expecting american airlines standard. Utterly ridiculous. Makes me feel like I shouldn't of wasted the extra miles on my return trip.1 star was only for the in flight entertainment. read more