Wrong way to build lifelong customer relationships and Alaska Airline brand loyalty. Over 20 years of loyal Alaska Airline customer. Family was traveling from Seattle to Oahu. 737-800/900 airplane 03-July-2021 was taxiing to the runway when we were suddenly stopped and had huge delay on the tarmac. Later the captain announced we have computer issues..... why leave the gates in the first place? .... After hours diverted back to the gate and had to change to another 737-800/900. Over 3 hours delay Cabin crew were excellent, kind, helpful, and apologetic. Funny Alaska Airlines, new motto, "For the same price, you just get more," or better to say you get what you pay for. Next time I will use Delta or Hawaiian Airlines. Alaska Airline forgot acquiring a new customer can cost five times more than retaining an existing customer. When customer service standards decline, the number of touch points increases that have a drastic impact on customer service costs. Below notes for Alaska Airlines: -1- Poor timely resolution of the problem. -2- I called many times ... dose not have effective solution in the first second or third contact. -3- Alaska Airlines dose not value customers time and feedback. -4- Alaska Airlines has a poor customer service etiquette. -5- Poor Customer Satisfaction Score $75 dollars did not solve my issue. -6- Keep an eye on what people are saying about Alaska Airlines brand on review sites and social media. People typically voice frustrations and poor experiences. read more

The scheduled gate is 19... and there is NO gate 19 at this airport. Very poor communications. Also, the first class seats are, no movies, no headphones, seats are uncomfortable, stewards are not friendly, offered a liquor drink once and never again. For the price of my first class the is NOT first class. Unfortunately for you we will not be flying with Alaska again. There are other airlines that treat their first class MUCH better. Now the web page says departed at gate 19 and it's 1:42 pm scheduled for 1:45 pm ? Someone is really confused at this point we surely will never fly Alaska. read more

This last trip from SFO to HNL was actually the first time I've ever been on an Alaska Airlines plane that wasn't still branded as Virgin. I typically like to live life dangerously, never knowing when I might suddenly turn into a doctor and get dragged down the aisle, so most of my points are accumulated with United. However I went with Alaska this time as Alaska actually managed to have a cheaper flight to HI than United. Both my trip to and from were on the 737-800, which included the touch screen menu in front for our entertainment needs, and USB ports to charge our electronics. Keep in mind that the voltage on the outlets are very low so don't expect to be able to run a laptop off of it. Unlike most of the other major carriers flying trips to Hawaii, Alaska still does not serve a meal for the 6hr flight. Instead, they serve complimentary pretzels/cookies throughout the trip. If you are really hungry, their menu items are actually pretty reasonably priced and comparable to what you would typically pay in SF FiDi area. My only real complaints this trip were two fold. First, our landing in HNL was one of the hardest landings I've ever experienced on a commercial plane in my life. It was so hard and sudden that a heavier set guy sitting in an aisle across from me actually flew forward as he did not brace himself in time and managed to smack his head pretty hard against the seat in front of him (OUCH!). And secondly, during our takeoff from HNL, my dad at one point, right after the fasten seat belt sign turned on, was asked by my mom to grab something from the overhead bin above him. I admit this was a bad call and he should have just waited, however the plane was still at the terminal and had not even moved yet. Immediately after getting up, a flight attendant quickly ran up to him and yelled at him to sit down, and continued to berate him after he did so after being asked the first time. It was quite unnecessary, and not how someone should be treated when they were compliant, apologetic, and not disruptive. read more

Alaska Airlines does it again! Treating me like the Queen that I am, they made sure I landed safely...and most importantly, on time! Alaska has always scored as my favorite airline for its well-serviced, clean aircraft and its stellar customer service! Alaska, you have no worries at all when it comes to me cheating on you, honey! You do me so well; I just couldn't imagine going anywhere else! Alaska deserves their 5 stars because: -They provide amazing customer service on flights and on the phone. -They have a wonderful 20-minute baggage claim guarantee, and really hold strong to their commitment! - All major west coast flights from SFO and Oak are super cheap to get to other locations such as Hawaii, Phoenix, and Seattle. They offer amazing sales at any given time. -They offer great ways for you to earn flight miles and, if they are wrong for anything, they will comp you miles for your inconvenience. -The aircraft offers tons of legroom for tall people like me that need to stretch their legs. -The flight crew are all very sweet and come around and check up on passengers to make sure they are satisfied. -They provide snacks no matter if it's a short or long flight. Now, I must point out-They're coming out with some nice airplanes lately; okay I see you, Alaska! Are you showing off now? Let me find out! Traveling from SFO to HI was no exception. The flight was a great 5 hours and I also received a complimentary drink before departing! Overall, I recommend Alaska Airlines to all travelers. They have reasonably priced tickets, some of the best I've found. The service is friendly and efficient and they offer free entertainment and Wi-Fi on your own device. The seats are comfortable with sufficient leg room even in economy. read more

First time flying with Alaska airlines. They highly promoted their service and rates over the year from OAK to HNL, so I decided to give them a try since their rates are little lower than Hawaiian. The seating in the plane is pretty spacious. They offer meals to purchase and light snacks (Tropical trail mix and cookies). On the flight to HNL they offer free mai tai's about 45 minutes prior to your arrival which I thought was kind of cool. They do not have outlets in the plane for charging, so make sure your iphone, ipad, etc. is all charged up prior to the plane. I would recommend renting the digi-player for $10. Well worth it if you have a long flight. They include a ton of movies, music, games, etc. with two head sets you can share with someone. Once you arrive they offer a 20 minute guarantee when picking up your luggage. If you do not receive your luggage in 20 minutes, you will be compensated a small fee. Overall, I have definitely had worse experiences with other airlines. This airline is great, spacious, and well worth my money. If I wanted to spend a little more, I would fly with Hawaiian but Alaska is definitely better than United, SW, or Delta. read more

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I am a Gold 75K with Alaska. For a flight TOMORROW, there was a $60 fare change, so I called to get the refund. In doing so, the agent didn't protect my premium economy seat on a mostly full flight and moved me back into regular economy. The only other seats available are MIDDLE seats - I had a premium aisle seat for three months on this flight and it was taken and assigned to someone else the second I asked for a fare change refund. The reps say there is nothing they can do to fix the error, because the computer system can't be changed after a ticket reissuance - but that same system didn't lose my food pre-order. read more

I had the BEST experience flying with Alaska Coach leg room was awesome and my husband is 6'4 and he was comfortable, the 10.00 entertainment tablet, the internet was good, but the attendants were awesome! The attendant from Oakland to honolulu On 2/11/18 name Donny was the BEST! he helped with my grand daughter and carried her after he was done serving everyone. He also helped spoil my grandson, he made conversation with us because I believe he knew we were scared. ( only because we don't fly much) . I was rushing off the plane but I really wanted to give him a hug..we honestly need more people like him..good job Alaska airline, you put together an amazing team. GOD bless you all.. read more

Alaska Airlines - Donny holding my grand daughter.. - Airlines Near Me - Honolulu, Hawaii

Horrible customer service. Flight delay resulted in missed connection. Rather than ensuring my family got on the next flight, we were left on our own to see if we could get on standby. We got separated and the wife and younger daughter had to stay in the airport for 13 hours before they could catch the last flight of the night. They almost couldn't get on that flight because the employees screwed up their status in the system and was initially denied boarding at the gate. Never fly Alaska read more

I don't know how it is with other airlines but this will be the last time that I'm going to fly with Alaska airlines. I had called them at 12 a.m telling them after waiting on the line for an hour and a half that I'm having anxiety and if there's anyway they can change my flight to a day earlier. They absolutely had more Seats on the plane however they weren't willing to change my flight even if I was willing to pay an extra fee. This will be the last time I'm using them read more

Our flight is delayed 2.5 hours. Do we get compensation for that? Do we get an apology? I swore I would never fly Alaska Airlines after our last trip. 1 year ago we flew from San Jose to Honolulu. The attendants at the airport were extremely rude. Due to covid related issues for Hawaii, we had to download several health items. They were very confusing. Long line in San Jose,Ca with attendants helping us. They made comments like. We are doing this as a convince for us rather sarcastically. Then stated if we had a problem we could just wait in Hawaii for 3 hours. They were doing their job. And they should have done it better. They ended up walking away from about 40 people still in line. Needless to say, this will probably be my last flight with Alaska. The people in Hawaii are friendly, the people at Alaska in San Jose are entitled snobby bitches read more

They are very helpful when you have a disability and in a wheelchair. They take the time to set things up and get you where you need to be. There not anyone curbside but once you get to the desk they will get you to the gate trough security and from gate to baggage claim. Call days/weeks or whenever ahead to set this up though. The flight it's self was fine. It's nice to have the included free movies and tv shows that you can play on your own device. Make sure to download the Gogo entertainment app before you go so you can watch these on your iPad/device/phone. You can buy snacks/food on the flight. read more

trying to get home to Hawaii from Austin, Texas. got boarding passes and luggage tag but unable to drop off bag as they don't have a human here to take bags and won't for another hour. Unnecessary added stress to travel. i called and was told I can go to Alaska app to voice my displeasure. still standing here with my luggage waiting. read more

Let me just start this off by saying I'm on vacation, so I'm in a more blissful peaceful state of mind than I normally am. So you know this has to be really bad for me to take time to do this. This airline is truly an embarrassment to air travel. The staff acts like it's their first day (literally every single person) absolutely no self awareness, no customer experience, nada. I understand that Alaska isn't the premier airline to use, which I've already taken into account. But come on guys, please for the love of god get it together. They're starting to act like Spirit . Terrible experience from start to finish. read more

Had to go to Juneau this past week and flew Alaska Airlines. Trip went from HNL - Anchorage - Juneau, then on the return, Juneau - Seattle - Honolulu. I have not flown then for a while now and it was the first time in several years. I have to say that I travel fairly often and of all the domestic carriers I've flown over the years, especially the past few years, the cabin crew on Alaska is the most hard working and professional, yet service with a smile. As an example, yesterday I was on flight 851 from Seattle to Honolulu , and during this t hope trip, they came through the cabin 3 times to offer drinks with the carts, and in between, walked with water bottles and cups. After serving the meals, one attendant walked the cabin, checking if everything was alright. When addressing all passengers, especially 2 obnoxious women in the seats across from me, it was ALWAYS service with a smile. While this is a small sample, I am impressed and well try to fly Alaska more often if the opportunity presents itself in the future. ...oh yea, maybe important to some people, but FREE MAI TAIS offerred to people old enough just before landing in Hawaii :) read more

Alaska Airlines - awaiting the first flight at Juneau :) - Airlines Near Me - Honolulu, Hawaii

A women from customer service named Susan that took our call today. There was a trifecta of issues entangled with Cheapoair, Hawaiian airlines, and Alaska Airlines. Cheapo, passed the ball to Hawaiian and Hawaiian passed it to Alaska. To make a long story short, once it hit Susan, she started making calls and finally narrowed it down to Hawaiian. She stayed on the phone until someone from Hawaiian agreed to reissue a ticket. Good job Susan. From all the customer service reps I spoke to today, you were the only one who took initiative to fix the issue and didn't pass the ball. Thank you and I hope you get a raise! read more

I've flown several times on Alaska and I've never had a problem. Recently I had a conference to attend in Portland and I booked a flight on Alaska; unfortunately my son got sick and in order for me to take him to the doctor I had to change my flight itinerary. I thought it was going to be time consuming as I experienced from other airlines, but that was not the case for this airlines. I spent no more than possibly 2 minutes on hold before I was able to talk to a representative. I told them the situation I was having and they rebooked me. I was charged a fee for the flight change but it was ok with me since I needed to attend to my sons needs first. The reason why I'm giving 4 stars (which really should be 4.5 stars) instead of 5 is because I had to call back. As soon as I got the change confirmation I realized the flight was for 1100 am not 1100pm as I initially thought it was. My son's appointment was at 1015 am and there was no way I was gonna be able to make that flight. So I called back told them the situation and the possible miscommunication. They were very understanding and rebooked my flight again. Fortunately there was one seat left available but it was first class both going to and from PDX. In my head I was thinking there's no way I can afford that! However the representative surprised me by saying that she would waive all the fees because of my situation and since I had to call back when it should have been fixed the first time around. That, right there is how you win customers (a specific airline -U****d- should take some notes). My husband and I will be traveling to Las Vegas in the next coming months. We will definitely be booking with Alaska Air again. read more

Alaska Airlines - First class breakfast menu flying from PDX to HNL - Airlines Near Me - Honolulu, Hawaii

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Alaska and Southwest Airlines are my favorite Airlines. I never criticize a company for mistakes. Stuff happens. It's their response to the mistake that separates the good from the bad from the ugly. Alaska lost my bag on a flight from LAX to Honolulu. Despite LAX's multi hundred million dollars automated baggage system, my luggage was sent to Newark instead. The lost luggage agent in Honolulu Airport could not have been more helpful, friendly, and reassuring, even with her system not working properly. I received an email with contact information by the time I got to the hotel. The agent was informative and told me Alaska would make it a priority to get my baggage to me ASAP. WITHOUT ASKING, the agent voluntarily told me to buy new clothes to tie me over and Alaska would reimburse me upon departure. Just as he promised, I was sent to Alaska's office within the airport. Within 10 minutes, the agent cut me a check minus 15 cents for the bag charge, which is fair. It was so easy I fly a lot and have lost my bags before. No airline ever offered to buy me replacement clothes. Thank you Alaska. You're THE BEST! read more

I usually do not review airports but in this case it's mandatory. This review is for Alaska airlines front gate attended Jean. She was sweet and kind and talking with her and feeling her presence was like being with a good friend. The few minutes of interaction that I had with her was exceptional. She embodies the Aloha spirit . read more

Last couple of years I've been flying Alaska Air to and from the Mainland. Initially I really liked it and was willing to overlook some of the no frills aspects. But now with some experience under my belt, I will fly Alaska only if I get a really cheap ticket or if it is the only option left. Deal breakers: 1. High prices on certain legs of flights. Similar to all other airlines they increase the prices online if they think they can get away with it. One leg may be a reasonable price. The return flight may be 3 times higher. 2. Their goal of being the most pet friendly airline of all times. They are unwilling to screen for "fake service dogs". They are unwilling or unable to follow their own written policies regarding pets in the cabin traveling in carriers. We had a recent flight with a family sitting directly in front of us with both a fake service dog and a pet in a carrier. The carrier pet was removed from the carrier so it could "watch the take off". It is supposed to stay in the carrier. That is the written policy. The flight attendants would not enforce this policy. The fake service dog was a puppy (10 months old, who was afraid to fly, according to the owner) who was never trained to do any thing. A real service dog is supposed to lay on the floor in front of the disabled person. The "service puppy" was allowed to be held the entire flight. He was staring at us between the seats and had bad breath. All three of us eventually started sneezing and blowing our noses due to the odors. In the unlikely event that I fly on Alaska again, I'm going to insist that I am not seated near dogs. Advice: If you are a dog person and want to play the "fake service dog" game and take your pet with you inside the cabin without any restrictions or cost what so ever, Alaska Air is your #1 choice. More advice: Always bring your own food. Very very restricted food offerings available. One can't count on food being available on Hawaii flights. The selections look good on the menu. But all that is available is trays with chips and cheese and grapes. read more

Recently I choose AS to travel to Hawaii because it offered the best travel times for the price at the time of purchase, otherwise I would have gone with another airline. Traditionally, AS has been my top choice to fly but within the last 5yrs I have opted for another airline because of the features that AS does not offer. What I would like to see on AS that they do NOT currently offer is: -no individual built-in TV screens for each passenger -no radio -cost to check baggage (yes, I realize that most airlines do not offer this feature) What I continue to enjoy about AS when I do fly, is assigned seating, pleasant staff, online booking, kiosk checkin. Please think about the upgrades to your passengers' comfort. read more

Although this wasn't my first time traveling on Alaska Airlines, I must admit that this was, the BEST experience I've had by far!!! I was travelling from Honolulu to Sunnyvale over the weekend for work and the company sponsoring the trip purchased the flight. I didn't know what to expect because the last time we flew with Alaska an erupting volcano put a damper on our return flight home (translation: 10+ hour delay). This time, however, it was a different story altogether. PROS: The staff was SUPER friendly. Virtually NO lines. I was able to upgrade to Business Class (on the way to San Jose). The personal entertainment center offered 70 different movies, TV shows, games, and music videos, as well as numerous music options for a reasonable fee of $10 (free in 1st). Comfortable seats. I'm only 5'8 (on a low gravity day) so legroom is never really an issue. However, the extra space and added comfort in Business Class was very nice. Very smooth flights. Early arrivals both ways. Very clean planes. Even the restrooms. Their smartphone app is fantastic. CONS: VERY limited food for purchase options (pancakes or a cheese platter). Small airplanes (737-800). read more

This review is for Alaska Airlines' inaugural direct flight from Honolulu to San Diego. I normally prefer to fly on Hawaiian or United Airlines, but got a very good deal on my ticket because of an introductory special. The festivities were nice: live music with hula dancers, chances to win first class seats, coconut cake & guava juice refreshments. However, what really matters are the in-flight amenities and service. I'm sad to say that they clearly need to work on this.... 1. No in-flight movies, music or other entertainment. I was really shocked that they didn't at least have music! At a bare minimum, passengers should be able to plug in earphones and enjoy free music. They also didn't have monitors/screens every few rows like other airlines do; they force you to rent their digi player ($14). United Airlines shows free movies AND episodes of popular TV shows. If Alaska Airlines truly hopes to last in the Hawaii to Mainland market, they really need to offer free movies & music, which I feel are absolutely essential with the longer flight times. 2. Lack of cleanliness Being that this was the inaugural flight, I expected the plane and back of the seat pockets to be clean. In the seat pocket, I found an empty box of gum, candy wrappers, and used tissues. I looked around on the floor and spotted rubbish and stray pieces of snack mix. GROSS. 3. Unfriendly flight attendants These FAs were either having a really bad day or just plain hate their jobs. I don't think any of them smiled, except for when they were talking/joking with each other. Judging by the disgruntled looks of other passengers, I wasn't the only one who thought so. 4. Slow and infrequent beverage service The air is dry at that altitude! We need more water, STAT! I will give them credit for one thing - offering decently priced food options catered to local tastes! I saw people ordering Kalua pork yakisoba ($6). Not sure how it tasted, but it looked good for airplane food. http://www.yelp.com/user_local_photos?select=PJqsve24MxXZIxQLnGrT8A&userid=OYdK57XcuHInO-fvumduYQ For morning flights they have BBQ pork fried rice with eggs. http://www.yelp.com/user_local_photos?select=XOBfEiS_2rW1sqzaK-JfaA&userid=OYdK57XcuHInO-fvumduYQ I'm fed up with being charged for every little thing imaginable...c'mon, the tickets alone are expensive enough! I can tolerate having to pay for check-in luggage and in-flight meals, but I draw the line at paying for movies and music. Flying in and of itself is not generally a pleasant experience when you're on a cramped plane surrounded by crying babies, but some smiles and genuine aloha from the crew (rather than curtness) would've helped. I highly doubt that I'll be flying with Alaska Airlines in the future. read more

Alaska Airlines - Kalua Pork plane food! - Airlines Near Me - Honolulu, Hawaii

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This review is for Alaska Airlines ground crew in Honolulu. My flight out of HNL to OAK was delayed due to the incoming flight being late. The ground crew kept the passengers informed and when the incoming plane arrived they worked fast and had a 30 min turn around. The flight back to OAK with the aid of some strong tail winds even arrived 10 min early. Alaska Airlines has in flight entertainment that can be purchased for $10 there is decent amount of programing. But, with the flight less then 6 hours you could only watch 1 full movie and a couple of shorter programs. read more

I've flown with Alaska a total of 4 times now and all 4 flights have gone pretty well. Well, minus the air sickness but I'll blame the turbulence for that! PROS: -Flights are usually on-time and in some cases, early. -Friendly and helpful employees at the check-in counters. -Flight attendants are helpful and attentive. -20 minute baggage claim guarantee! If your luggage doesn't make its way to the conveyor belt at baggage claim within 20 minutes, alert their staff and you will receive a coupon or voucher off your next flight. (This may vary from airport to airport but they've notified us of this policy at HNL, SEA-TAC and LAS). -Most pilots were very informative during the flight letting us know if we would be arriving early or late. They also announced if there would be turbulence and when to expect it. -They offer meals on every flight that are more than 2 hours long. For shorter flights, they have complimentary drinks and snacks. -Their lavatories are usually very clean and pleasant-smelling. That's always a nice surprise! CONS: -Currently, they charge $20 per checked bag. Their website says their prices will increase starting October 1, 2013. -Alaska uses small planes (Boeing 737's) so there are only 6 seats in a row. 3 next to each other, the aisle, then the next 3 seats. -Since the planes are fairly smaller compared to the other planes larger airlines uses, their first class area is tiny. They look more like business class seats than first class. -They do not have any straight flights to Las Vegas, NV. Just thought I'd let all of you Hawaii locals know since after all, Las Vegas is considered "The 9th Island." -They charge for all in-flight meals. -They do not offer pillows and blankets on flights. Alaska Airlines will be one of my top choices the next time I fly-if they have a straight flight to where I'm going. I could live without layovers! read more

This is the airline you want to use. Excellent food for purchase, very good coffee. Comfortable seats. United and Delta, just the opposite. read more

Seriously don't fly this airlines. They always late on arriving and departing. Their ground crews are rude because they're contracted by Alaska and don't care that you been waiting for up to 1.5 hours to block in because they fail to staff their ground crews correctly. read more

Thank you Alaska Airlines for relieving my travel worries with an outstanding reservations agent and user friendly website. I originally booked on Expedia and needed to call the airlines directly. I was pleasantly surprised with the personable agent despite me being on the phone with them at midnight, Hawaii time. read more

We just completed a trip to Oahu, Hawaii on Alaska Air. The entire experience was very good. I made our reservations through Orbitz and learned a few things for future trips. I had to contact Alaska Air in order to connect our frequent flyer numbers and also our Known Travelor Numbers (KTN's) to the reservations. Evidently, Orbitz does not do this for you for some reason. The flights were awesome and on-time, the flight attendants were friendly and helpful. The pilot had to adjust his flight path due to a Hurricane that was just off of the big island of Hawaii. Even with this adjustment, our arrival was on-time. We flew non-stop from San Diego to Honolulu and back. It was a great trip. Thank you Alaska Airlines! read more

When my father died, I wanted to change my son's Christmas reservation so he could come home for the services instead. When I called Alaska Air to make the change, (fully expecting the $150 change fee) the phone representative offered his condolences, and made the flight change without any charge and said "you take care now," when we ended the call. In contrast, I chatted with three different representatives from Hawaiian Air before being able to make the change (the chat line clicked off on the second attempt. First call was to learn that to would cost $200.) They are requiring that I submit my dad's death certificate, proof of relationship, and documentation of the two flights then they MAY consider refunding the change fee. "Hawaii Starts Here?" No, I am embarrassed as a local that Hawaiian Airlines is branding it self as ours. No Aloha spirit. read more

This is such a wonderful airline! Thank you for the impeccable and delightful service Cecilia and Brian Wong in first class. You made our flight! read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

Natural disasters happen and none of us can change that. My flight going to LAX was delayed till the following morning. Everyone in line was not looking forward to this factor. Many people were upset and continued to try and get out of Honolulu during a storm which at the start of the week was a category 5 hurricane and now down graded to a tropical storm. We all knew about rain and winds so no surprise. The agents offered getting a hotel for the night. Our party jumped on it. Agent Tabby at the Honolulu airport was great. Friendly under the stress of other parties disgruntled manners. Mahalo Tabby you were friendly, professional, and helpful. We will get to our destination but for now we will enjoy our hotel stay. read more

Alaska Airlines service is very good. I can honestly say I was treated a 1,000 times better than American Airline have in the past... They welcome your children with coloring books, flight attendants are always smiling and very kind contrary to other airlines that they be treating you like a prisoner on-board of Nicholas Cage old movie "Maverick". My only complain was with DGS which appears to be a contracting company who handles baggage. These fellas would throw your bags like frisbee. That bag on the ground was my dress uniform which was tag as fragile by Alaska's kind personnel trying to preserve it as neat as possible... Well, DGS doesn't give a damn about that and for that, we thank you. I would travel again with Alaska because I know is not their fault but damn, DGS! read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

I have never even thought to review an airline. Usually, you just want to get there, and expect the flying portion to be an ordeal you work through. We recently flew to Maui via Alaska over my typical choice, United. First, the prices were outstanding - I saved a full $1300 by taking the Alaska flight (for a family of 4) - AND the United price did NOT include the extended leg-room. Alaska flights are all extended by United standards. We nearly missed our flight going out due to traffic. The staff was super friendly and helpful. The flight itself was punctuated by several passes with drinks and (for pay) snacks, and every time the staff was friendly but efficient. The seats are new and comfy. They offer in-service movie devices for you if you forgot your iPad for a mere $10. (You're on vacation, splurge!) Even the flight home was okay, though we had to leave Maui for work/school/real life. I'm hooked. From now on, if I can, I'll fly Alaska. read more

Shipped our family dog and they took over two hours to get him the the state quarantine Office. It's not like they are too busy. Five other families waiting for their poor pets in the sun outside the office. Will not fly them again read more

The both times my wife and I have flown on Alaska Airlines were to the Los Cabos airport (Cabo San Lucas). The check-in/boarding process, the flight attendants, and the flights were all very smooth and seamless. The only thing I regret is not applying for their credit card; it's actually a decent deal; good benefits but I just don't want another card. read more

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I'm very satisfied with Alaska Airlines and I'm happy to travel on Alaska airlines you're the best deal ever

There front desk can be pretty rude I was on a flight out of Hawaii to San Jose and the lady at the front was yelling at me for being ten minutes early to checking time read more

That's the worst flight ever. Not the first time flying but not on the top of the list. Bad service and sassy responses from the crew. My family all not happy. read more

Not usual efficiency. Sitting on tarmac for 35 minutes after a 3 1/2 hour delay out of Oakland. Good service except more than 30 minutes of initial delay was due to flight crew being LATE. I'm very disappointed in Alaska as an airline that seems to treat paying passengers like third class citizens. This just is not right. I am going to get a different credit card so my miles accrue on another airline. Boo on you Alaska. read more

Literally the worst airline I've ever flown. The plane was SO dirty and absolutely disgusting. Our tray tables had spilled drink stains and crumbs all over them. The floor was filthy. Unlike most airlines, there were no complimentary snacks. Our drinks were served without ice, and when asking for ice we were given 2 pieces. (Seriously?!?) I flew from Honolulu to Seattle late at night into the early morning. Unlike other flights that were even SHORTER, we were not given a blanket or pillow during the flight. Talk about uncomfy. There were also no movies available during the flight. WiFi didn't work either. The flight attendants were also very rude. They were not polite or nice when talking to other passengers. They were very aggressive. When walking out, I thanked a flight attendant and she blatantly ignored me. I would NOT recommend flying Alaska to anyone. ANYONE. Fly Delta! They give you complimentary pillows and blankets no matter what class you are in. Each seat has a tv in front of it, and they give you earbuds for free. There are also snacks given out on every flight, no matter how long! read more