If your destination is Boston or Fort Lauderdale, the best airline for Philadelphians to use is…read moreJetBlue. There really are not as many options as there were before Airtran was absorbed by southwest, but I'll present my case for JetBlue has become the "best" airline, contingent on these two destinations. I wouldn't try jetblue with a US connection, because it seems far too many of their itineraries have ineffective routing (such as via Boston to go south and west) and not competitive pricing results. However, for their directs, as well as their sensible Caribbean destinations via FLL (from either PHL or BOS or JFK, mostly), you can often get a competitive fare that beats or meets all of the other airlines (both of them!) The 1 bag fee for you and your whole party on same itin can be avoided by paying $99 a year for their premium credit card, or else if you insist on paying a la carte, it's $15 to $23 if planned in advance, $35 for a walk-up (as of this writing). Other airlines don't tend to feature advanced booking bag fee discounts such as this, and I think it's a great incentive. I also think the credit card elimination of bag fees is the way to go because every time my family flies one way, this perk pays for itself. The credit card holder also gets half off in flight purchases, which means $3.50 drinks and $3.50 cheese plates. Prices you can't find anywhere else in the sky, and the drink choices are exceptional, not simply the watered down selection of brands too often given on other carriers. ALL of their planes feature free in flight wifi and TV and satellite radio options (www.flyfi.com). Now for a review involving the crew and employees. These are some very helpful and friendly individuals. The culture of JetBlue seems very customer satisfaction oriented.

omg the worst. arrived at airport @3:45 for a 6 am flight. missed the flight due to 4 hour lines…read moreand waits

I recently arrived and departed in from the American Airlines terminal at Philadelphia…read moreInternational Airport from Las Vegas. I thought that checking in and then leaving was very good. The entire check in was very smooth and easy. There were no long lines and no issues. It was a great way to begin what was going to be a long travel day! Navigating the airport itself was easy. The signage at this airport was very clear and it took a relatively short amount of time to locate my gate once I had passed through security. This airport's layout felt simple and did not make me feel rushed while looking for my gate. Boarding was very well organized and all of the staff were friendly throughout the process. American Airlines team members for this flight did a fantastic job of keeping the flight moving smoothly while still being helpful when needed! The best part of my experience was that we departed right on time with no delays, especially since it was a early morning flight out of Philly to Vegas! I thought my experience flying from Philadelphia with American Airlines was efficient, easy, reliable and I would fly from this terminal again.

Sat on the tarmac after boarding the plane for 1 1/2 hours after being told by the pilot that the…read moretruck carrying the food and beverages.l broke down. Apparently American Airlines has no other truck and made a full flight wait an extra hour to repair a truck. How could these idiots not load the plane with food and beverages before we got on. The people running this operation have to be the stupidest humans on earth. You can't make this ship up!! Stay with better airlines to fly on.

Delta Air Lines: A Missed Opportunity To Make Amends…read more I normally write only glowing reviews about restaurants, hotels, and the provision of excellent service. Unfortunately I recently had a suboptimal and surprising experience with Delta Air Lines that I feel obliged to report with the hope that it will lead to changes in the way that Delta deals with such mishaps. Errors are bound to happen and often cannot be avoided. Such was the case with me. I was booked on a direct flight from Lisbon to JFK. It was an early morning flight specifically chosen so that I would have enough time to make an essential evening event that I could not miss and had spent a lot of time preparing for. Three days before the flight I spontaneously decided to open my Delta App and was surprised to find that my Delta flight was nowhere to be found. Unfortunately the feeling of surprise turned into easily avoidable disappointment if Delta implemented a process of recovery that would have likely resulted in praise instead of this review. I started a text dialogue with a competent employee to avoid a long wait on the telephone to speak with a live agent. I was ilinformed that my flight had been cancelled though I had never been forewarned either by email, text, phone, or on their Delta App. Their employee was able to get me back on the flight but instead of a bulkhead window seat in their Delta Premium Select section, as originally booked by me, I was placed in a middle seat in the back row of this section of the plane. I was relieved to get on the plane but disappointed in the seat since I might have bought a first class seat given the choices but did not since bulkhead had been available. Given these circumstances, I asked first for a complimentary upgrade which they said was unavailable. I then asked for some other form of compensation. I think the matter at this point had escalated to a higher level of management. I was then told that after completing my trip I should contact a certain department and submit a request for compensation. At this point I had been texting for over an hour instead of enjoying my vacation. I told them that they had all the necessary information and that they could forward it to the appropriate people. I then received a nice text from a higher-up who said he/she appreciated how I handled the situation and would look into the matter. I did inform them if they did not implement some form of appropriate compensation by the end of the trip, that I would write and post a review about this incident. Unfortunately they decided to do nothing and so here is my review. An unfortunate situation that could have so easily been avoided with little if any cost to Delta. Instead of giving priority to flying on Delta, I will in the future give preference to other options. At the very least, I hope this review leads to changes in the way they treat their customer travelers when mishaps like mine occur, either avoidable or unavoidable.

Took a short trip( just under 3 hour flight) and chose Delta airlines because they had a straight…read moreflight to my destination. Boarding was easy. I was allowed 1 personal item and 1 carry on. They offered a complimentary drink and snack on flight.

Thank you Peter Levinson! You made our elopement to Iceland absolutely PERFECT! I couldn't be…read morehappier with the service we received. I highly recommend everyone to trust this company for all your special travel needs. My then fiancé, now husband, and I contacted Peter to help us arrange our wedding ceremony and mini honeymoon in Iceland. I was seriously so confused with all the rules and red tape involved with getting married there. It is definitely not as easy as people make it seem in the blogs! Thankfully, Peter had my back! He works with a fantastic company in Iceland called Nordic Visitor. I can't tell you how pleased we were with both companies. They made every day there so special! We were picked up promptly in Iceland by our super nice driver Aleksander. He had a beautiful Mercedes waiting to take us to Hotel 101 in downtown Reykjavik. We were even able to check in way early. The hotel was insanely nice and the customer service was even better! A couple days we would come back from our adventures and find chocolate covered strawberries and complimentary champagne waiting for us! Every adventure we had planned went off without a hitch. Every driver was promptly on time, waiting for us in our lobby. We even got to squeeze in some snowmobile action after the golden circle tour thanks to our awesome driver that pulled some strings! I'm so impressed how amazing everything came together and we're using this company for all our future trips!

One of the best, in service and prices! This is a small family oriented travel agaeny but, you…read morecould not tell by the level of skill and service provided by this agency. They have always been very efficient, friendly and their prices have rivaled doing online bookings myself. They offer both corporate and leisure travel services and are well worth checking out before your next biz trip or vacation!

Want a cheap flight without any bells or whistles Frontier is the way to go as long as you don't…read morewant to pick your seat or take a suitcase with you. Everything costs extra. Seats are not cushioned enough, no pillows or blankets offered. Will I fly them again yes for the price but not for the comfort.

Limited options for travel from Jacksonville to Philly, so figured we'd give Frontier Airlines a…read moreshot for the first time. Flight scheduled last month for early this afternoon. Cancellation notice mid-morning today. Scrambled to find alternatives that get us the Philly on time, only one that works is Southwest out of Orlando. Certainly not a legacy airline choice, but still costs double--$750 more--thanks to the last minute booking. Thanks Frontier--first chance, last chance. Head for bankruptcy, do not pass go.

Overall, I had a pleasant experience with the airline's customer service. The representative was…read morerespectful, responsive, and provided useful information about my travel options. The process was handled efficiently, and I appreciated the professional attitude throughout the interaction.

From my experience, their airport staff are usually helpful and friendly, but tend to be rather…read moreslow and poor at communication, as if they are either incompetent at their jobs, were not trained properly, or their systems are just slow/outdated. There are frequently huge lines at the check-in counters and bag drops as a result of this. I've noticed this across multiple airports that Avelo services--not just Tweed. The boarding situation is often quite confusing at Tweed because their signs/screens aren't accurate or are misleading, which makes things even worse for the staff as they try to explain things. The stewards/stewardesses and pilots are fine, however. Again, their staff are generally friendly and try to help, but their management should look into this.

I'll be honest--I'm not usually a fan of Spirit Airlines. Their systems often feel like they're…read morebuilt more for efficiency than for customer care. But I have to give credit where it's due. When I checked in at the PA airport, Terrell was the standout. The line was pretty empty, but even still, he made the process smooth and efficient. He was upfront about Spirit's policies, professional, and--most importantly--genuinely kind. That's not something I've come to expect from this airline, where customer service can often feel rushed or cold. Refreshing to see someone like Terrell who's truly there for the customer. Spirit, take notes--this is the energy your brand needs more of.

I paid for a direct flight at 5:30pm months in advance. Spirit changed my itinerary to leave at…read more3:20pm with a 5 hour layover, taking my itinerary from 2 hours to over 8 hours. I called to see if there was some way they could rectify this and they told me my options were to cancel the flight or just accept the awful treatment they had served me with absolutely no compensation. This change forced me to spend hundreds of dollars on plan changes and hour long Uber rides since the rides I had set up were no longer possible. Trusting Spirit to provide me with what I paid for was a massive mistake and I will never fly with them again.

United Airlines Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-18885-UC502961* . I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

United Airlines Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-88839-bk93809*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

If you're reading airport reviews, you're probably just bored. If you're going to Philadelphia, you…read morewill most likely use this airport, and even a million 1-star reviews wouldn't change that. I really enjoy this airport. I can't speak for every terminal, but I've visited for Southwest and more recently the American Airlines Terminal B. It was DENSE with shops and food. Clean, nice. Really helpful, friendly staff at the information booth and shops that I visited. I like the way you move around here. Arrivals up top, departures at the bottom, and then departure ground transportation divided between the an inner and outer ring for the various shuttles and bus services. (I had to ask to figure out where to stand, but I liked the layout once I got it.) And the SEPTA comes right up to the terminal. I've gone in and out of here a variety of ways and have been impressed in my experience with the ease for such a large airport. And yeah, plenty of places to eat and shop once you get inside.

On the side where gates F13-F23 is located, temperature control needs re-examining!…read more Yes it's summer, but the airport is freezing, and it's only 73º outside! Most people are in long sleeves, sweaters, and jackets. I've even seen a couple of folks without them rubbing their arms to generate warmth. I wondered if it was a fluke, and did a quick Google search where I found similar complaints. Then passing by a woman (in a jacket) she said to me (unsolicited) "it's so cold here." Funny enough I was filling my water bottle and guess what? The water was warm!!!! Anyway if you're leaving from, or have a layover at this airport, particularly in warmer months, BE PREPARED!!!

I love contrarians, that means I love(d) Southwest Airlines. As a low-cost carrier, when I needed…read moreto get somewhere close and quick, they served my needs nicely offering two free bags and open seating that made you feel like they were at least trying not to pick your pocket while avoiding the cattle-car accoutrements of the other skin flint carriers. Well. No more. Now operating under the thumb of a hedge fund (Elliott Investment Management) free bags will soon go the way of assigned seats all tethered to a wildly degraded frequent flyer program. So, the only question remaining is "what's the point?" Southwest Airlines is now an airline only a hedge fund could love. Wither the contrarian. Two basic stars.

Though I'm not happy with the new changes that Southwest Airlines is implementing, I found my…read moreflight in and out with Southwest to be a good experience. You board and exit by Gate E which gets you pretty close to the exit and a big head start toward the baggage claim. Staff here was very friendly and interactive. Tons of empty seats on my return flight back to Chicago. Flew on the newer planes with the USB ports so my phone didn't die mid flight. No issues landing either and was on time. Good experience!