I flew first class from LAX to Philadelphia. First, there's no lounge at LAX, which was disappointing because you would expect one when flying first class. On the positive side, they did let first-class passengers board first. Once seated, they offered water in a plastic cup, which honestly felt a little cheap for a first-class experience. The aircraft was also old. That said, I have to give credit where it's due--the service was excellent. The staff was amazing, friendly, and attentive, and they really made the flight enjoyable. As for the food, I'm not sure how to rate it. The quality here was decent, but the selection was pretty weak. Overall, the plane and food could definitely be improved, but the excellent service made the flight a very pleasant experience. Sometimes great service can make up for a lot! read more

American Airlines - Airlines Near Me - Philadelphia, Pennsylvania

Sat on the tarmac after boarding the plane for 1 1/2 hours after being told by the pilot that the truck carrying the food and beverages.l broke down. Apparently American Airlines has no other truck and made a full flight wait an extra hour to repair a truck. How could these idiots not load the plane with food and beverages before we got on. The people running this operation have to be the stupidest humans on earth. You can't make this ship up!! Stay with better airlines to fly on. read more

This was our experience merican Airlines Customer Service To whom it may concern On May 23 my husband & I embarked on our first trip together in 7 years because of health problems. Our flight was 5083 departing at 9:51am from PHL to Savannah Ga. We arrived for our flight at PHL airport at 7:30am. Apparently our flight was cancelled because the plane was inoperable. We were told the next flight would be at 11am. It turned out that flight was also delayed but we did manage to board around 12:15pm. After receiving our seats in row 9 we were all told that this flight was too heavy & they needed 7 volunteers to forfeit this flight and take another flight at 7:30pm. Since we were only staying in Savannah from May 23-26, we were already losing most of the day & we had dinner reservations in Savannah at 5pm with friends we were meeting who were driving in from South Carolina. As it turned out only 5 people volunteered to forfeit this flight. Two more people were needed & they chose us (the Edelman's, senior citizens who haven't traveled in 7 years because of health problems and who have been freezing in Phl airport since 7 am. They said they chose us because I was the last one to check in online. We were given travel vouchers for $1800 each. Yes it sounds very generous but I don't know after this nightmare if I will travel again. American Airlines is negligent in overbooking & removing senior citizens from a flight. This is outrageous & we don't know if we will be traveling with American Airlines again. read more

I recently arrived and departed in from the American Airlines terminal at Philadelphia International Airport from Las Vegas. I thought that checking in and then leaving was very good. The entire check in was very smooth and easy. There were no long lines and no issues. It was a great way to begin what was going to be a long travel day! Navigating the airport itself was easy. The signage at this airport was very clear and it took a relatively short amount of time to locate my gate once I had passed through security. This airport's layout felt simple and did not make me feel rushed while looking for my gate. Boarding was very well organized and all of the staff were friendly throughout the process. American Airlines team members for this flight did a fantastic job of keeping the flight moving smoothly while still being helpful when needed! The best part of my experience was that we departed right on time with no delays, especially since it was a early morning flight out of Philly to Vegas! I thought my experience flying from Philadelphia with American Airlines was efficient, easy, reliable and I would fly from this terminal again. read more

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Literally THE WORST airline in existence. The only airline who consistently makes you miss connections. Garbage. All their planes are down for maintenance in Philly. Pathetic company that needs to be shut down. Trash trash trash read more

I have to first say that my son is a flight crew member for American Airlines so I may be a bit basis when it comes to a review. We flew home from Philadelphia on flight 2222 from PHL to SYR. We flew in the middle of spring break so it was rather crazy the gate agent kept her composure and managed to get everyone on board despite flight being oversold. Flight attendants were top notch and I had the opportunity to fly again with Hailey who is so sweet and kind. All three flight attendants made sure that we were taken care of and had what we needed. Short flight but top notch service. read more

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American Airlines is located in terminals A, B, and C of the Philadelphia International Airport. Recently, my husband and I flew on American Airlines from Barcelona to Philadelphia and then to Pittsburgh. We liked that our American Airlines gate had an enclosed area with tables, chairs, and charging receptacles. When our flight was ready to board, an employee called the passengers by group. She kindly scanned our boarding passes and spoke with us. On the airplane, the flight attendants and pilots spoke nicely with us also. However, we had to sit on the plane for a while before takeoff. read more

American Airlines - Boarding area - Airlines Near Me - Philadelphia, Pennsylvania

My flight from Philadelphia to Rome, Italy was a cluster F**CK Flight was delayed 3 times and gate was changed 2 times I'm grateful I arrived to Italy safe and my luggage did also however I had to end up cancelling and rescheduling the ride I had arrange for myself from the airport in Italy to Rome. I was receiving delayed email notifications from AA after I had already figured out the gate change... It was just wild and confusing read more

wish I will never go back to Philadelphia. My experience with American Airlines was a nightmare at the Airport. The staff was so incompetent! I was feeling that is a general issue with people around you when you arrive in PHL. Bad experience, bad picture of the population so you just want to leave the city as soon as possible.. read more

I spent 6 hours on my cell phone trying to get my flight rescheduled to no avail. I was supposed to fly home by Premium Economy. I had a "walking boot" on due to a broken bone on the top of my left foot. I needed the extra space for comfort. I was finally put on a flight in Economy two days later in a seat in the middle of the plane. It was very inconvenient to go to the bathroom. I had to miss a day of work (I work for a partner in a law firm). Also, the B&B Hotel in Zurich that I was sent to by American Airlines was unacceptable. The hotel was in the middle of nowhere. The hotel did not have any self-service laundry machines or hotel pickup by a laundry service. I was there on a Sunday and the two clothing stores that were nearby by were closed, so I could not even buy new clothes to wear. The hotel did not have air-conditioning. The hotel gave me a voucher for 1 soft drink & 1 meal (the only meal offered was at 8 p.m. and consisted of pasta and chicken). It was not edible. I was given one piece of chicken with my pasta and it had a black mark on it. American Airlines gave me food vouchers only to use at the airport. I would have had to take the shuttle back and forth to the airport (while wearing my "walking boot") to use the vouchers. After standing in line at the airport trying and get a flight home and then being sent to the hotel, my foot was swollen and I did not want to make it worse. read more

When spirit closed I needed to find a flight from West Palm to NJ. I booked a flight on aAmerican airlines. Exited to fly on a "nicer". Airline. Boy was I wrong. This experience made me mis sprit. Customer service sucked they called the flight for no real reason. Couldn't even rebook at the airport. Wouldn't do anything for the inconvenience. read more

Awful flight, terrible turbulence and rude staff. Additionally my ipad was completely shattered. read more

American Airlines - Results from flying american - Airlines Near Me - Philadelphia, Pennsylvania

Multiple flight delays traveling home From Canada. 3 hours and 55 minutes later so far. Also the employees at the airport in Philadelphia where we were stuck were rude as hell! I will never fly American Airlines again... I don't know about the other airlines but American gate agents are awful! Every single bathroom was out of order except the bathroom By gate C 20! Nearly wet my pants trying to find a working restroom. I will never ever fly American Airlines and I will never take a flight that has a layover in Philadelphia again! Worst flying experience in my entire life! If I could I would give zero stars! read more

We had a okay flight to San Diego From Philly airport using American Airlines! I little delay the first part. My flight was Delayed for a hour or so but after we got on board and the flight attendants were very kind and polite to me and my family! Would love to fly American Airlines again! read more

You suck. 4 delays! Because you don't know how to schedule!!! No refunds or partial credit! Airlines should pay for delays!!!! Supposed to leave at 6pm - now 11pm! Never fly American ever again read more

I had a terrific experience with Carol Powers from American Airlines when I had a problem with a multi-city reservation. Carol worked with me over a two day period and assisted me in getting excellent reservations, double miles and basically solved a complicated issue with knowledge, professionalism and kindness almost completely unknown in this computer generated, AI dominated world. God bless Carol! read more

Wow, where to start. Our flight was delayed, when we finally got to Philly tonight, we were stuck on the flight for about three hours, why are we not coming up with a more efficient way to handle flight control. We had been on the flight from about noon to 9 PM. All that was offered was pretzels and Biscoff cookies. First of all, there needs to be consideration for passengers with food allergies. And don't simply say you apologize for the delay in the inconvenience. Show that you're sorry! There are people on that flight who are lightheaded, have hunger headaches, blood, sugar issues. Food or some sort of compensation should be offered for the inconvenience. Some of us missed picking up rental cars or making our next flight because of this delay. Now we are all waiting at the baggage claim for over an hour for our bags?! Not to mention the plane seats were dirty, and the bathroom and a pool of some liquid on the floor at the beginning kd the flight. Don't be sorry, do better. read more

I fly MIA-PHL om shitty AA the flight delayed dew to seat issue. edit: MY SEAT WAS NEVER FIXED WHAT THE FU-! Toilet dirty, tray table survived a cola spill! FLY SOUTHWEST! read more

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The Flight Attendant is very personable Nicole. I highly recommend taking this flight!

Yet another American Airlines flight delayed. Has to be the WORST!!!! Ever airline company. Flights are never on time. Batting 0-3 on this trip alone. Seriously ridiculous. I will not be renewing my membership with them. Delta here I come. Suppose to take off at 4:35pm didn't take off till 5:46. Gave them a 2 star because we did make up time in the air and also got a bag of pretzels and a soda. read more

American Airlines - Airlines Near Me - Philadelphia, Pennsylvania

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Brutal experience. Our original flight was delayed, which caused us to miss our connection, and we were automatically rebooked on a flight leaving around 11 PM. That left us stuck in Charlotte airport for roughly 8 hours with very little help or real options. I understand delays happen, but the lack of a workable solution made the situation so much worse. Traveling is stressful enough, especially when you're trying to get home, and being stranded in an airport all day because of missed connections is beyond frustrating. The automatic rebooking may have technically "solved" the problem, but it definitely didn't feel like customer service. An 8-hour airport delay is a rough way to end a trip. read more

I used to be very loyal to America West Airlines out of Phoenix with a hub at one time in Columbus, Ohio. Then, it was US Airways flying across country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent along with past America West Airlines and US Airways patrons. I find that similar to any other airline, customer service is often better than not, but there are always those few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues though there was one time where my bag was broken, and American Airlines gave me a replacement bag while they had my original bag repaired. I find myself regularly flying in and out of the American Airlines gates at Phoenix Sky Harbor and frequenting hubs like Dallas-Fort Worth, Chicago O'Hare, Charlotte, and of course, Philadelphia. Often, my travels require a connecting flight, and my flights are more often than not on time and without delays on departing or arriving. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, I receive priority luggage handling, I board early, I speed through security, I sometimes receive upgrades, and I access lounges. Traveling has become more of a hobby and habit at the same time, and using American Airlines as my regular go-to airlines, I accumulate miles quickly while also receiving status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard offering complimentary Admirals Club access and the American Express Platinum card offering other lounge access along with travel credits along with complimentary CLEAR and Global Entry membership. The Airspace Lounge at the San Diego Airport is one available lounge near the American Airlines gates that can be accessed by both American Airlines Admirals Club members and American Express Platinum card holders alike. Also, through T-Mobile, I receive free WiFi on American Airline flights. Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You also can earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to so many people at the Executive Platinum status tier, the benefits I do receive is worthwhile. I also have experienced technical issues on flights but not enough to cause me to abandon American Airlines, especially when every other airline has these same challenges. All in all, American Airlines is a great company and does as well if not better than any of the other major airlines. read more

Staff is not competent enough to handle issues at the customer service desk. We informed the lady behind the customer service counter that we had a flight change, and that we had some checked bags. Needed to confirm that the bags were going to be routed on the changed flight. Instead of calling down to the baggage area she made it seem like everything was going to be okay, and that the only information she had was what was in the system, same information we had on our American Airlines app. The bags ended up not being put on a placed on any of the planes, and after a bunch of phone calls, and emails. We finally got our bags the day after landing back home in Jacksonville. No wonder some customers are raising hell at the desk. They need to staff employees with better critical thinking skills. read more

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0 stars, lots of empty seats asked if my husband could move the reply was absolutely not. You have to pay $101 to sit in and emergency exit row. So now you have to pay to volunteer to save people's lives I guess. Attendants are rude, this plane sucks, no TV's, no leg room, no shits given by this company read more

American Airlines - My husband's legs - Airlines Near Me - Philadelphia, Pennsylvania

Complete rip off. My 85 year old parents signed up for a direct flight from PHL to MCI and back home. The return flight got canceled and AA rebooked us on a layover flight. Instead of 3 hour flight it was a 9 hour trip. There was another flight leaving at the same time as our original that other people from our original flight got rebooked on that was direct and only 3 hours. AA wouldn't get me put me on that flight even though I told them that my parents would never be able to transfer terminals in Dallas in an hour to make the connecting flight. I stayed up all night and finally was able to get us on the direct flight. AA refused to give me the money for the flight. They charged me $500 more for the same flight I originally signed up for. I tried calling customer service and got no where. I asked for management and was told I couldn't speak to management. I emailed and never received any responses. AA should be ashamed of how they rip people off. read more

American Airlines is the worst. Today my flight was delayed. Could have been the weather, I give them the benefit of the doubt on that. The following is what happened in the aftermath. About the time we are ready to load, we change gates, far away from where we were originally assigned. Unbeknownst to me at the time, a plane headed to Dallas was moved from our new gate to one gate away from where we were. We board, then find out there is too much fuel and some has to be siphoned. Then the crew times out. Then we have to deplane. It's been about 10 minutes, now we are reboarding! Film at 11. Is it incompetence or do they not care? I dunno. Either case isn't good. Added to this experience is their customer service is abysmal. I'd rather deal with Frontier or other budget airlines. They suck, I know it, and still use them occasionally. I guess that's on me. read more

The quality control is horrible. Someone's bag rolled off the truck while off loading the plane. Its been out in the middle of the runway for like an hour narrowly missing being ran over by planes. None of the luggage handlers are attentive or maybe they don't care. Many cars passed by and no one stopped to pick it up. I alerted the nearest American Airlines rep at the gate and she completely brushed off my concerns that they need to radio someone to go get the bag because they don't seem to notice it. She said they'll see it eventually not understanding the urgency of the matter and how this luggage may not be able to be retrieved or recovered because it will be ran over and crushed. If you lost your luggage recently this is probably what happened to it. 0 stars! read more

American Airlines - Luggage rolled onto middle of American Airlines runway near GateB13 - Airlines Near Me - Philadelphia, Pennsylvania

This area of the airport is nice. Many restaurants and stores. Very clean. There are several phone charging stations. The line to get on the plane was organized. read more

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The far end of Terminal F at Philadelphia International Airport is the local home of American Airlines. The walk from the parking garage through check-in counter, to Gate F-1 is at least a quarter mile. Good exercise if you need or want it, but a long haul with carry on luggage in tow. A moving walkway would be a sensible idea, but I digress. American's operation here is decent enough, and the gates are not really their fault. Our flights were on time at the gate coming and going. The waiting area is utilitarian and comfortable, if not extravagant. Our Bombardier cj 900 commuter jet was a bit long in the tooth, and definitely needed stronger brakes on landing, but offered sufficient legroom in its narrow cabin and pleasant staff serving the limited snack and drink provided. American hasn't been my airline of choice for many years, as most of my travel the past two decades has been to Asia, where it doesn't have a large footprint. But, this quick trip to Kansas City was in its wheelhouse. If I find myself traveling more to the heartland, American will likely be a reasonable choice. read more

American Airlines - Airlines Near Me - Philadelphia, Pennsylvania

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Please stay away from American Airlines. Company will delay your flight 3 times for engine problems then change it to weather so they don't have to give you hotel vouchers. Kids crying...freezing cold airport...rude customer service. STAY AWAY read more

This review is mainly based on the app. The flight was great, but the app was just absolutely terrible. It refused to show me my boarding pass when putting in my information, and, after going onto the American Airlines network, it was not letting me use entertainment. Edit-- This airline is not fucking reliable in any way! My flight back was cancelled, and I am unable to book another American flight until 2 days from now. THAT IS NOT ACCEPTABLE! for the rest of my life, I'm sticking to United. read more

Will never fly AA again, but wanted to commend the pilot of AA 4998 (nonservice to Dayton out of Chicago) on May 19. He had the sense to turn back when our aircraft encountered a risky storm over east Indiana/west Ohio. Would like to talk to that young man about finding a career with a decent airline. Also will go out of my way to avoid Chicago in the future. read more

Giving @AA 1 star becase we waited about 45 minutes in the plane and couldn't get off bc the gate was not ready. Then when we made it to the gate, there was no one to open the door to the plane, now I'm sitting waiting for my baggage and it's been about 40 minutes. Luggage has not arrived to the carousel. Extremely frustrating that no one from American Airlines is coming to tell us anything about what's going on very unprofessional Philadelphia international airport. I will definitely rethink my travel choice of airline next time there are others. #AmericanAirline #LongWait #lacking-communication read more

8/24/23 Flight AA2407 to SFO. Departed 8.21AM. I was wondering about the 1.5 star rating and it all makes sense now. The lady at the gate making the announcements who had a head scarf on was egregiously rude to everyone. I am usually the mellow one but she got me riled up. This is not a person who should be in front of customers. This is not customer service...this is customer bullying. She was egging folks to fight. Please move her to the back office. read more

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Had to redo a baggage ticket because of a mistake so I ended up getting charged twice for the same bag' So I had 2 bags but paid for 3. I had to wait until I got home to go to their website for refund. I finally had to call for help since the website sucks and has no way to handle my refund. I explained I had only 2 bags to check in. I told them I had to redo 1 tag because of an error. Then provided the 3 ticket numbers for the 2 checked bags and the 1 voided bag with the cost charged for each. I more phone call and 2 emails and they still haven't refunded the extra charge for the bag. 2 bags 3 charges what is so hard to figure out? read more

My now husband and I got married Saturday April 25th with a honeymoon booked to Greece. the first part of the trip was through American Airlines. The flight was delayed which would cause us to miss both our connecting flights. We were rebooked and that flight was delayed again. We are devastated... What was supposed to be a once in a life time beautiful adventure caused us to loose out on lost luggage, information not being relayed properly to us, delayed flights, emotional stress, loss of time for our honeymoon. we were supposed to arrive in Greece Monday at 1:55pm Santorini time start our new life as newly weds but instead we now lost out on a whole day and traveling for now almost days... we are completely devastated that American Airlines has not been able to accommodate anything to help with the stress and the emotional toll on our honeymoon... We are upset, it feels like we are getting pushed aside and not receiving any help... which is then adding more stress to try get to Greece to enjoy our honeymoon. Our once in a life time event. #honeymoon #americanairlineshoneymoon read more

Hell, no after 7 hours delay for mechanical issues and only 12 dollars vouchers and keep changing form gates no im not recommend I think the there are better the ships airline which runs delays on there evening hours frequently but no there not different ether those chips ones read more

American Airlines - This the scene after 7 hours and waiting - Airlines Near Me - Philadelphia, Pennsylvania

American Airlines would not refund tickets even though we purchased flight insurance from their website. We had caught a viral illness. They stayed the insurance is through a third party and if we wanted to fly sick we could certain do that even though we would probably get others sick. read more

I have no real complaints about this airline. My flights with them have been timely and the crew is usually very pleasant. From beginning to end my dealings with them have been satisfactory. I will likely use them again in the future. read more

American Airlines - In flight snacks - Airlines Near Me - Philadelphia, Pennsylvania

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This one on Call center on December 29th 2024: Person who helped on the phone on December 29th 2024 was really oustanding...She has an European Accent..this was between 10:00 to 11:00 AM ..i called from 843 323 1219,,,her name was sounding Marie or Mary or she sounds like from Amsterdam or Netherlands in the European continet.. Without her help , i would not have reached home on Sunday... Saturday they postponed to Sunday morning.. Sunday due to inclement weather all the flights were getting cancelled..She found this route, after a thorough research, these flight were coming from West Coast , did not have issues in the weather from Philadelphia to reach Orlando, Florida.. There was no phone option in the drop down list of values in your system for appreciaton other than positive feedback, i selected Web or mobile or app, since i could not find appropriate to select. Please ensure to put an outstanding note for her- she is a great asset in the customer cal center, without her help I would not be able to attend the job on December 30th 2024...i work for US Department of defnese. Appreciated for the support and help. Next one is on AA 2531 on December 29th 2024: Ms. Davina 314825 JFK Base did an outstanding, phenomenal job...this time, i did not get any survey for the in-flight...so i have to do contact us....Really thankful for the trip in the business or first class - super service by Davina to each and every one..highly pleasant, welcoming way to excel the work as Flight Attendant...She should be regarded as a role model for AA during the in-flight service, she should be true example....dedicated, honest, ethical. This kind of service should not go unnoticed.. Please ensure to put a good note or give her an employee of the month.. Thanks so much again Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademarks: #5030763 "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair" read more