This is about a rebound from a bad experience to a good experience, so that's why I'm giving 5 stars. I was flying from Philly to Tucson, with a layover in Midway Chicago. The bad experience was, as I was going to the Terminal E location at Philly Airport, a disembarking staff was doing a scripted conversation with a coworker in which he did most of the talking to her, but appeared to be addressing something very loudly about me: the fact that because I was transgender, there was no bathroom I could use in a conservative place like Arizona. Otherwise, the assigned seats seemed to work in my favor, in that I didn't suffer harassment from people in nearby seats, and the flights were relatively quiet. I actually ended up having the same crew for my second flight, and although the one attendant was naturally a loud talker, the other attendant was really sweet and got me extra tomato juice. On the way back to Philly a few weeks later, I was able to ask for seconds on the Oreo cookies and got two packs. One of the people in front of me was smart to ask for a whole can of tomato juice when they were doing complimentary beverages, because it's the same as the Bloody Mary mix used to mix with alcohol, but not many people in economy have alcohol, and not many people like straight tomato juice. I think I will make a custom of trying to get a whole can of tomato juice, and seeing if there are seconds on juice, too. The second round of drinks for a long flight is water, and the third round is coffee (I disembarked in Philly at about 1:45am, because the flight was delayed from 11:55pm. However, the landing wasn't quite as stacked or rushed as usual, and I kept up my tradition of using the mapping app for the flight, observing how far we'd go into New Jersey before coming about again). read more

I love contrarians, that means I love(d) Southwest Airlines. As a low-cost carrier, when I needed to get somewhere close and quick, they served my needs nicely offering two free bags and open seating that made you feel like they were at least trying not to pick your pocket while avoiding the cattle-car accoutrements of the other skin flint carriers. Well. No more. Now operating under the thumb of a hedge fund (Elliott Investment Management) free bags will soon go the way of assigned seats all tethered to a wildly degraded frequent flyer program. So, the only question remaining is "what's the point?" Southwest Airlines is now an airline only a hedge fund could love. Wither the contrarian. Two basic stars. read more

Though I'm not happy with the new changes that Southwest Airlines is implementing, I found my flight in and out with Southwest to be a good experience. You board and exit by Gate E which gets you pretty close to the exit and a big head start toward the baggage claim. Staff here was very friendly and interactive. Tons of empty seats on my return flight back to Chicago. Flew on the newer planes with the USB ports so my phone didn't die mid flight. No issues landing either and was on time. Good experience! read more

I haven't taken a Southwest flight in quiet some time but, after flying Frontier (never again) and Spirit ( multiple problems but big comfy exit row seats) I appreciate this airline so much more. Can we start with the obvious....two free checked bags. That's big. My round trip ticket to LA was 450.00. Even with the lure of cheaper fares at the other airlines, by the time they nickel and dime you for bags, seats, upgrades and food, you are well over what you thought was a bargain. Even their carryon size is bigger. Now let's talk seats. You can upgrade to priority boarding for 65.00 which puts you in front and most people like that especially when deplaning but I stuck with my lottery boarding and found snagging a seat in the very last row had benefits. On two of my flights I got to share a back row with an empty seat between me and one other person allowing us to spread out. Also speaking of seats, you get to pick your own. It's your boarding position that allows for best snagging. And last but not least, complimentary beverages and snacks. Again, this is big. And it's not just a one and done. They rolled out at least three times during all of my flights. Note: that snack mix has a tremendously long list of preservatives and such on the back. It turned me off and I threw it away. The only other minus was my first plane had charging outlets in the seats, lovely!!! But none of my others did do you can't count on that. read more

This review is more so about Southwest Philadelphia terminal than the airline itself. I am from Philadelphia want to raise however I have been living in Atlanta for the past 16 years. Recently I went home for a funeral and on the way back home I had to encounter Southwest ticket gate. I checked my bag in as usual and ask for handicap assistance. The gate agent at check-in was just blah. I don't even think she gave me eye contact. I remember standing in the line and her saying next but I really don't remember eye contact. She just went through the motions didn't look up and eventually called another agent from handicap to come get me. I know it's hard working with the public but I really believe that it could have been better. I don't know if that's just a Philly type attitude to have and it's normal to them but to anyone else outside of Philadelphia it's not normal. I recognize it because I used to be that person. Until I moved away from home I didn't realize that our disposition comes off as rude even when you don't intend to be rude it just comes off that way. The wheelchair agent who came and got me was actually very nice and engaging. It was totally different. However it changed again once I got to the gate. There is no one there to answer the questions at the actual gate until the plane comes in. The plane was late. Late due to the weather. The passengers really didn't care that it was because of the weather they just ganged up on the agent as soon as he appeared. And he was snapping them up right and left. I don't know I felt bad for him but I feel like in some situations maybe Southwest need to add more agents at a gate. read more

Southwest Airlines - Airlines Near Me - Philadelphia, Pennsylvania

This is my preferred airline... I have nothing bad to say. Keep up the good work Southwest! Respectfully, Bryan Oklahoma City read more

Southwest Airlines - Airlines Near Me - Philadelphia, Pennsylvania

Pure incompetence and laziness between their baggage claim people who showed the level of effort you see from a sloth to the care you'd expect from a dump truck going through a dish-ware shop. They self-admittedly lost my bag, spent two days giving me the run-around, and finally one helpful person from a DIFFERENT AIRPORT was finally able to tell me where the bag was. Their customer dis-service rep actually told me he can't help at all because he works remotely. Time to start the boycott of Southwest. read more

Actually care about your customers. Stop being greedy. Horrible service and useless when they get you stranded.

Say what you want about Southwest, but I've never had a bad experience with them. I most often deal with them at the Philly airport, and to date all my flights have gone smoothly. Other discount airlines nickel and dime you to death. A lot of people dislike the boarding process for this airline, but I vastly prefer the first-come first-serve nature of it as opposed to having to pay for a seat. Here's some other perks that you won't get on low cost airlines: -Free snacks and non-alcoholic drinks -One free checked bag per person -Seats that are actually comfortable that you don't have to pay extra for -Genuinely friendly and helpful service from the staff They've never lost my bags and my flights have never been severely delayed. I've always had great service, and flying with them is typically pleasant. I do plan on using them in the future and always use them when I can, they are great for being a 'budget' airline. read more

Southwest Airlines - An Irish coffee (cost $6 or so I think) and free streaming service - Airlines Near Me - Philadelphia, Pennsylvania

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Let parents sit with their kids!! I would go with the cheaper airlines to ensure I will sit with my child.

I just buried a WWII veteran and was done with the funeral with 5 hours to spare in Philadelphia. I asked the young gate agent if she could get me to Vegas earlier. She said yes, but with $ fare difference charge. I informed her of my purpose for being in Philly, but she didn't give a rats ass. And she wasn't about to ask a supervisor either to wave the fee either. Too much effort. Thanks for the hate. From a business perspective, if I did fill an immediate empty seat on an earlier flight, that frees up my later seat which now can be sold to for purchase. read more

Longtime, loyal Southwest customer. Bought a ticket for my daughter to come home, but she became ill and couldn't come. Called Southwest, twice, three days before travel to cancel, but no. Got notice today that the $500 fare we spent was wasted. SW has ruined my last two Christmas' with terrible service, their schedule has shrunk to nothing. Taking the thousands I charge each month to a different, more appreciative rewards program. read more

I usually have excellent cost serv from SW from PHIL to Atlanta. On Saturday Oct 28 I needed wheel chair assistance as several others needed. Our flight was at 3ish. It boarded at 240 pm. I got there to wait at 1:05. We all waited and asked several times when?. One lady was great and understanding. At 2:15. I decided to ask again and ROCHELLE at E terminal was so rude and said you will have to wait 2 hours then check again. I said our flight leaves at 3:10. It boards at 2:40 pm. I needed also to sit before the wing because I suffer with positional vertigo. She refused to help . I walked to my gate in slight pain. . The next wheel chair requestor went to inquire and ROCHELLE realized her mistakes with me so she paged someone. But customer service is INDIVIDUAL. I was not rude to her, just asked a question. ROCHELLE will cause many to change airlines. SW should be aware of what their reps say and do. She said you wait 2 hours then it might come. I could not believe this!!! . I made my my reservations with SW and I dint want to hear excuses that it's on the AP. SW you have to hire people for this. Even FRONTIER had many pushers ready for its customers. read more

Once we get in we did the individual check in at the kiosk and it was somewhat easy. Our little backpacks print it out and we were able to put them on our bags ourselves. Once we checked and we still had to see a person at the counter after that as well the plane ride was as you would expect for southwest he simply find a seat and stay there. read more

This post is not about any service short comings that effected me or anyone else I know. But this post, I think, is so much bigger than that. The MDW to PHL flight got in at around 12:30 am. Because we were added to this fight after our 4:30 flight was canceled my husband asked me to go to the baggage service center and confirm that our bags were here despite the travel changes. When I got to the office a young woman was walking in with her cat in a carrier and pulling her rolling bag behind her. Naturally I help them door for her and followed in behind. She said to the SW employees that a photo inside of her, now broken, luggage tag was lost in transit. So at this point I'm thinking if she has her bag and cat and is walking into this baggage office and 1am over a lost photo inside of a luggage tag, that something sentimental was going on. However to my dismay I watched the southwest agent simply respond that SW does not reimburse customers for damaged luggage tags. The girl immediately got emotional and stormed out. She was so upset that she left her cell phone on the counter. I saw it and chased her down to return it. When I came back to the baggage center the agent looked as though they couldn't understand what had just transpired. Beyond disappointment I feel sorry for those agents because I can't help but feeling that they weren't customer focused enough to even extend an apology or a hand to help look for the photo. The fact that they weren't able to muster the slightest bit of empathy for this customer, makes me concerned that they aren't being made to feel the importance of their role within Southwest. The first customer of every business is their talent and talent can't provide what they aren't being given. I have been a Southwest super fan (because of their low rates and reliability) for a very long time but without customer service none of its other strengths will sustain it. read more

Southwest is awesome. Southwest at Philadelphia Airport doesn't disappoint. Easy check in to print boarding passes, didn't check a bag, and a nice terminal, although it can get crowded at the end with the Rotunda style gate area. The announcements were all clear in how to line up and board. There were no delays and honestly, most delays are the result of factors out of the airline's control. It's a great airline with great customer service and I'll continue to fly Southwest (as soon as I'm allowed to fly again... not that I'm on the no-fly list, more of the whole COVID-19 issue). read more

I am so disappointed I just got off the phone with Southwest airlines and found that Southwest would not extend the expiration date of my travel funds. The value of the funds is $80.98 and $99.01. I was told that since the funds are less than $100, I would lose them unless used by October 23, 2020. My husband and I are over 65 and not willing to travel during this pandemic. I could believe this of any other airline but not Southwest. I have been a customer for over 20 years and find thisLack of empathy disheartening. Being retired funds are low one more blow For the seniors. Really Southwest... Heartbreaking !!! read more

Southwest Airlines - Be nice to my mommy! - Airlines Near Me - Philadelphia, Pennsylvania

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Very disappointed at Southwest. This airline is not observing any type of distancing. My flight was packed with no seats left empty. Everyone was wearing face masks but I was very concerned. I was traveling to see my grandmother who is receiving chemotherapy for bone cancer and on top of that has COPD. When my child can't return to school for a full day why is Southwest allowed to fill flights to max capacity? Why is school considered unsafe yet we are supposed to be ok with how that flight was packed? Shame on you Southwest! read more

Southwest is my favorite airlines by far. The only issue is that my flights are extended because I always have a connection thru st Louis or Baltimore. I could use more direct flights from Milwaukee read more

I cannot say enough good things about this airline! On a trip where every thing went wrong, the staff at SouthWest were consistently helpful and kind. Here's the story: I won a free trip to Las Vegas for myself and my husband from my employer. Now we aren't young kids, and haven't done a lot of flying. And it turned out, my husband was just completely unable to manage walking through airports. It could have been disastrously stressful for us...but the SW staff had our back! When we checked in for our departing flight, the gate agent saw my husband's cane and called a wheelchair over. Then she booked an empty seat between us, so that he could stretch out a bit. The wheelchair aide escorted us through security, and my husband wasn't required to take off his shoes. We got priority boarding, and on the plane the attendant made sure he was settled and comfortable. It was on the trip home that things really went wrong...but again, everyone we dealt with was awesome. We were supposed to fly home on a Thursday...but Wednesday evening I got a text alert that my flight had been cancelled, and we were automatically booked for the following day. Not ideal, but stuff happens... The next day we discover that we are booked...but standby. Luckily, the agent made sure we stayed together, and we both made the flight. And then...our flight was diverted to Indianapolis and grounded! Bad weather. Again, stuff happens. We decided to go down to the departure area and try to rebook a flight. Now, realize that EVERY flight was getting delayed or cancelled and tempers were running high. But the women at the gate were calm and kind and super helpful. Our agent, Jackie Vasquez, was just amazing. Though it took some doing, she rebooked us on a flight the next day. We'd change planes in Tampa, then (finally!) make it home. Again, she arranged for the wheelchair escort and the extra seat -- on BOTH flights. She offered us a savings voucher for a local hotel. Despite all the mishaps, we really felt like SouthWest went out if their way to make our journey as easy as possible. So, a big shout-out to Jackie in Indianapolis, and to SouthWest for providing excellent customer service. read more

Flew southwest to San Diego from Philadelphia. The priority seating for families is fantastic! 2 bags per ticket is a good value. The aircraft bathrooms were clean when we got on the plane. The attendants on the flight were friendly. They made the announcements fun. They even announced my sister-in-law's birthday! I choose not to fly with anyone else! read more

I have taken Southwest for years and they have always provided no frills service at a reasonable rate. This review pertains to one particular incident and one very helpful employee. On November 4, 2022 I flew on Southwest from Philadelphia to Chicago Midway. The flight was uneventful and I went to claim my one small carry on bag. There were three flights with baggage on the same carousel at the same time. I waited patiently, but my bag never appeared. Customers from all three flights claimed their bags and disappeared until I was the only one left. Naturally, I was in a panic, envisioning buying all new clothes and toiletries during my weekend in Chicago. I went to Jose who was working in that sector of the airport. He calmed me and assured me by bag would be located. It took about an hour and numerous phone calls to others in the airport, but Jose was able to track down the bag for me. He saved my weekend! Thank You Jose! read more

Southwest Airlines in the Philadelphia International Airport is a place I love because that means I am close to visiting my son who lives in Philly. Southwest Airlines are great to travel with as the fares are reasonable and they allow not one but two bags per person. No bag fees is fantastic. PHL is a super busy airport but the curb service is always efficient. Those are hard working men and women staffing the outside bag check in area. My hat is off to them and to Southwest Airlines for providing reliable and economical air transportation so Moms like me can visit their sons! Gotta love it! read more

Rating: 3.5. The good: fast check-in, two free luggage, clean area. The bad: The return flight was delayed for hours. read more

I am a normal Southwest flyer, and I have always enjoyed flying with Southwest. So, with that being said, it only made perfect sense to allow my teenage brother to fly for the first time alone to visit for the holidays with Southwest Airlines. After booking his flight, I spoke with customer service about a youth flying. They told me that my mother would be able to receive a blank boarding pass and walk with him to his boarding area. Our concern was with Human Trafficking being extremely high, we wanted to make sure he knew where to go and watch him get on the plane. They assured me that wouldn't be a problem on the phone. When my mother took him to the airport, Keisha, at check in told my mother she could not walk with him to the boarding area. As my mother was speaking to her, she called the next customer as an attempt to dismiss my mother. This was very disrespectful and not the service that Southwest prides themselves to have. My mother then proceeded to speak with another guy whom was very helpful and even asked her why the lady didnt give her a blank boarding pass. Due to the time, my mother coached my brother again about what to do and where to go. She waited in the airport and spoke with other employees about making sure he got where he was suppose to be going. I know this is the holiday season, but KEISHA at Southwest Philly gate should know that as well. It means more traveling for younger people, more pedophiles out, and more patience for the customers. Again, this review is not for all SOUTHWEST but KEISHA AT SOUTHWEST CHECK IN GATE IN PHILLY! read more

The open seating system is both chaotic and agitating. It makes the traveling experience stressful and makes me regret putting my hard earned dollars into the adventure. No way is airline traveling a convenience anymore. The seat I'll invest into more time off to put into road travel. Way to let your greed ruin everyone else experience.is ridiculous! I'm a small man and still have minimal room to maneuver comfortably. I understand that you want to make that big money with every trip, but you need to put your well-to-do financial wants to the back and bring forward customer needs since you are a public service. Again with the miss use of wheel chair service! How do I need to pay to get that service?! I see these people getting out of the wheelchairs and walking just as easily as I can! read more

For the traveler on a budget, I am of the belief that Southwest is the best bet. The fares are consistently the lowest I can find, excluding the Frontiers and Spirit Airlines of the world that charge you extra if you want a seatbelt, oxygen, etc. Your first checked bag is free which is a nice perk, especially when other airlines are gouging for checked bags. There's no assigned seats, but if you check in online as soon as you can you can usually get in the A or B group, and sit next to your travel companion. The planes are noticibly older and somewhat less comfortable, but for short flights I think it's worth it. They also almost always fill the planes up 100% so you can forget about having extra room. But like I said, if you're getting out of dodge on a budget they can't be beat! read more

I am a BIG fan of Southwest Airlines and usually take trips out of San Diego. I appreciate their affordable pricing, the two free bags, the complimentary in-flight snacks and drinks, the adult beverage vouchers, the humorous and friendly staff. However.... on the evening of 03/27/2017, I had a upsetting experience with Flight Attendant 'Suzi.' I was on Flight 1247 from PHL (Philadelphia) to Denver. Maybe she was having a rough/bad day, but her demeanor effected my travel. While in flight, as she was passing out snacks, she reach across me to offer the window seat passenger snacks. Her body and arm were blocking my access and I assumed she would offer me the snacks after the other passenger. She did not. Suzi immediately retracted the snacks, turned her back on me, and offered the other row snacks. I tapped her on her waist and advised that I would want a snack. She made a smart comment, allowed me to take two snacks, and continued on her way. Later in the flight, she took my drink order; I asked for a vodka tonic. She later returned with the drink.... only she decided to mix it herself. Now, flight attendants are not bartenders and she did not ask me how I would like to take my drink. The items should be given to the passenger so they can decide how strong or weak they would like their drink. After all, these are not free drinks and they are not made to order. Suzi poured the entire bottle of vodka in the cup and topped it off with a little tonic water; way too strong. I informed Suzi that I was not at all pleased with the drink. Her response was that I should have indicated that I wanted the entire can and bottle to make it myself. She made the drink because it was easier for her to carry, versus the carrying the small bottle, can of tonic, cup of ice, and accessories. I informed her, that of all the times I have ordered my alcoholic beverages onboard, I have always been given the can and the alcohol to mix myself, which makes sense because everyone enjoys their drinks differently. Suzi returned to my seat and slammed the open can of vodka on my tray and told me to mix additional tonic in as I drank it to weaken it and walked off. I sat in my seat for a few minutes.... shocked at her frustrating, disrespect, and her disregard. After so long, I got up out of my seat, went to the rear of the plane, place my beverage on the attendant's counter and explained that I was unsatisfied with my beverage and wished for a new one, after all, I am paying for my beverage. This was not a complementary soda. Suzi returned and again disrespectfully slammed the beverages on my tray. However minor as this incident may seem, it really had a negative effect on my travel. It put me in a bad mood and made me defensive when having to deal with Suzi. The interaction was unprovoked and unwarranted and at that point, made my drink unenjoyable. This one experience does not deter me from traveling with Southwest, nor will it prevent me from recommending Southwest to my family and or friends. But be reminded that as a flight attendant, they have a duty to respect others and treat everyone with dignity. read more

I am absolutely appalled at the customer service me and my girlfriend received at the Philadelphia airport. She had purchased a ticket for a flight on April 24th about a month or so in advance and it got canceled within a week of said flight. Okay, not the end of the world. The very next day she rescheduled for a flight on April 25th. This flight was then also cancelled. But then, it wasn't. It was available for scheduling again on the website, so my girlfriend just rescheduled for the same flight again. It was odd, but the flight was available again, so we just went with business as usual. So we drove to the airport, an hour and a half drive, and when we get there she types in her confirmation number and it says the flight has been canceled. Now, the previous two cancellations came with a notification saying the flight had been canceled. My girlfriend checked for one the whole drive there and did not receive one. Needless to say after the drive, this was a frustrating revelation. We spoke with an attendant at the nearby counter and explained the situation, and she told us that the only thing she could do was book us a flight for the following morning at 7:00 AM. We'd need to be there at 6:00 AM which meant we'd have to leave at 4:00 AM. This was not convenient for us, and it meant we'd have to make another 3 hour round trip drive. So we found ourselves speaking with a different attendant regarding what happened and asked if we could be transferred to a flight with a different airline, something many other airlines do in these situations (my dad, a million mile flyer, can attest to this) only to be told this was impossible, despite there being an American Airlines flight in a few hours with lots of available seats. I explained my lack of confidence that the flight the next day would actually go out, and the attendant expressed that she also was not confident. As the conversation went on, things got heated, with a supervisor stepping in as the original attendant began yelling and accusing us of lying and saying that we known it'd been canceled before driving an hour and a half out to the airport, which makes no sense. The supervisor told me he refused to speak to me because I wasn't the passenger, despite this nonsense affecting me too since I have to drive and house my girlfriend for the remainder of her time here. We were told that our options were to keep the flight for the following day (the one the attendant originally had no confidence in, but now in the presence of her supervisor couldn't accurately say how likely it was that it'd go out) or to get a refund in the form of a voucher for another southwest flight. Neither was a satisfactory solution given that, as far as we could tell, this was an error on their end. I'm struggling to convey the rudeness, hostility, and apathy we were met with in this situation, but I can promise you it was genuinely upsetting, with my girlfriend choking back tears during the exchange before breaking down in the car afterwards as we drove home. I'm left expecting a similar experience for the following flight, and the whole experience has left us feeling as though we will never travel with Southwest again. This behavior was absolutely unacceptable, hurtful, unprofessional, and unaccommodating. read more

You get what you pay for - yeah it's cheap to fly Southwest but everything costs extra. Want to board first (so that you have a snowball's chance in hell of getting overhead space for your luggage)? Pay for it. I absolutely loathe their "cattle call" approach to seating. Need a snack? Pay for it. Want to be able to change your ticket or G-d forbid refund it? Pay more for it again. Yikes. Flying in this country sucks in general and Southwest can suck a little less (or alittle more depending on your viewpoint). Bon frikkin' Voyage! read more

long time customer .we ,the family always take southwest . unfortunate incident at the beginning of this trip with wheelchair assistance at Philadelphia Airport. over the years I began to need wheelchair assistance. this trip ,no different. after being rudely called over to the desk for check in ,we walked to the wheelchairs ,in front of the big windows across from the southwest check in area . crickets ...no one said anything to us for a few minutes. it wasn't busy ,quite the opposite, all the WORKERS were sitting in the wheelchairs ...waited and finally said we needed assistance. crickets again . ridiculous way to treat customers. maybe give the wheelchair people more training? something, anything ? here is what's very telling about all this ; with the negative comments no one from southwest replies to address the issues ,or offering apology. won't ever be in the position again where I stand,waiting for over five minutes to have a wheelchair assistance worker just even acknowledge me ,let alone be helpful,professional. there is an answer for bad service ,move your money to somewhere else. read more

My experiences with Southwest really vary. On my most recent trip from PHL to West Palm Beach, I had phenomenal service on the way down. On the way back, I couldn't get a crew member to assist me with my luggage. I shouldn't have to feel like I should APOLOGIZE for being short or for putting the safety of myself and other passengers in danger. I thought it was RESPONSIBLE to ask for help. Instead, I just got dirty looks--and since they wanted to keep everyone in 'order' because of their weird/ridiculous seating game, the passengers who had offered to help me were not able to. Great for solo travel (who cares where you sit if you're not trying to sit next to a specific person). Seating is a pain in the ass, but at least it's organized. The crew also complained about being tired and overworked. That's not what you want to hear when you board a plane...I was wondering if the pilot felt the same way... read more

This was my first time flying another airline besides US Airways. I was pleased that bags fly free and they even give you snacks YIPEE The prices are reasonable and the flight attendents are personable.... read more

It appears that I am the first to review AirTran and -- gasp -- my experience was good. I even got the AirTran credit card because you earn travel points faster than with traditional airline credit cards. AirTran has been a stellar discount airline for me over the past year traveling between Philadelphia and Boston. Flights are cheap and -- for the most part -- leave on-time and arrive early. I flew AirTran 9 times in a period of 10 months and never personally experienced any troubles. I flew on Thanksgiving, Christmas, New Years, Easter, and Labor Day (to name a few times) and never had a problem. I did learn that checking a bag was not the best idea as waiting in line to physically check it can be rather lengthy. To save on cost, there aren't many people behind the ticket counter to physically put the label on your bag. Solutions: Print your ticket at home and travel light. Otherwise, get there early (1.5 hours) and wait in line. Another trick, when leaving Philadelphia, if you need to check a bag, do it in Terminal D, then walk over to Terminal C and do security check-in there. That is the United Airways terminal and because the customers pay "real money" for their tickets, they get all the trimmings: full food court, Brooks Brothers and other clothing stores, rocking chairs, live music (sometimes). Then take the moving floor back to terminal D and instantly you'll be thrust into the jungle of Southwest and AirTran customers waiting to get somewhere. Sadly, they will be discontinuing their scheduled flights between Boston and Philadelphia so I will be canceling my AirTran credit card and discontinuing use because prices are comparable on Delta which offer non-stop flights. When you travel on the cheap, you don't have reason to complain. You get what you pay for. read more

In researching airlines to fly to SE Asia, I thought I should probably show some love to my favorite airline (note - Southwest does not fly to Asia). Only recently did I have to use another airline (American Airlines), and it was then I realized just how much better Southwest really is than the other airlines. Highlights of the airline: 1) position boarding - instead of an actual seat, you get a position which tells you when you are allowed to board. I understand some people prefer knowing their seat beforehand, but I think its much, much simpler this way. Theres also not like 10 million classes that board before you like most airlines.. Also, its only 12.50 if you want to guarantee you board early. 2) 2 free checked bags - This is like...$50 value?? I dont even know. 3) FREE TICKET CHANGING - this is huge! I was recently on alot of interviews across the country and frequently had to change my flights. On any other airline, thats 200-300 dollars + change in price. With southwest you just pay the change in price. This is the biggest plus for me, as it allows the most flexibility. You don't have to be worried every time you buy a ticket, especially far in advance. 4) Free drink coupons - they send me these all the time - free alcohol on the plane! 5) Free TV - On many of the flights I have been on, if you have a computer you can connect to their 'in-flight service' which has like 15 channels or so. Not sure how often they have this though. I have had a few problems on a specific trip in particular, but all in all this airline stands above the rest to me in terms of convenience and usually price. read more

I'll always fly Southwest, despite the personnel in PHL. Ticket agents are exceptionally rude. Witnessed a couple who were fine, but the rest were yelling and arguing with each other. The one who helped us could have asked for IDs, but instead just yelled that "I need ID from both y'all. Now." From everyone else... No please, thank you, or any kind of professional courtesy. Maybe next time I'll fly into Albany instead and just deal with the longer drive. read more

Sucks . Delayed flight couldn't get home small player in the philly market. They r awful. Stick with American , frontier or spirit . This is only my 2nd time flying With them . I got a voucher cause they messed my first flight up but this time it took me 14 hours to get from Memphis to philly . Lost my upgraded seat that I paid for even though it was their fault their delay no offer to reimburse me . I'd drive before I'd go on this pos airline . Customer service sucks . Wondering if my bags will be there when I get there at midnight. I doubt it . Avoid flights back home to philly extremely limited read more

I love that I can write a review on almost everything on Yelp. Whenever I have the opportunity to fly with Southwest, I jump on it. I hate that airlines charge baggage claim fees. I've flown with Southwest on numerous occasions and I have never had an issue. I wish I could choose my seat before boarding, but I do like the fact that I can check in online. However, this does have its pros and cons. If you happen to not have access to a computer 12 hours before your flight is scheduled to depart, you could be stuck sitting next to the bathroom or the galley. read more

I am a FREQUENT business travler. I took over 75 one-way flights last year, with at least 70 of them on southwest. They are my preferred airline, and the only reason I won't fly with them is if it is international or simply too far to drive from the nearest southwest-friendly airport. I read through many of the complaints of the 1 and 2 star reviews, and honestly, it seems like issues that could have happened to any airline. Like I said, I have flown over 70 1-way flights with them, and only 4 of them have experienced ANY kind of delay, only 1 was actually cancelled, but they immediately rebooked me on another open flight that day. People need to realize flights get cancelled and flights get delayed. No airline will refund you tickets if its due to weather. read more

These guys are far better than any other airline out there. The flights are usually on time and you get a free checked bag. My advice however is to travel on the afternoon flights if possible because the airport is much less crowded. If you take a morning flight, especially between peak hours of 6-9 AM, be sure to get to the airport EARLY. The queues for baggage check in can be very long. On a recent flight from Philly to Chicago, I waited for about 45 minutes just to check a bag- they need to work on that. Otherwise the flights are great and I will forever love Southwest! read more

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