Delta Air Lines: A Missed Opportunity To Make Amends I normally write only glowing reviews about restaurants, hotels, and the provision of excellent service. Unfortunately I recently had a suboptimal and surprising experience with Delta Air Lines that I feel obliged to report with the hope that it will lead to changes in the way that Delta deals with such mishaps. Errors are bound to happen and often cannot be avoided. Such was the case with me. I was booked on a direct flight from Lisbon to JFK. It was an early morning flight specifically chosen so that I would have enough time to make an essential evening event that I could not miss and had spent a lot of time preparing for. Three days before the flight I spontaneously decided to open my Delta App and was surprised to find that my Delta flight was nowhere to be found. Unfortunately the feeling of surprise turned into easily avoidable disappointment if Delta implemented a process of recovery that would have likely resulted in praise instead of this review. I started a text dialogue with a competent employee to avoid a long wait on the telephone to speak with a live agent. I was ilinformed that my flight had been cancelled though I had never been forewarned either by email, text, phone, or on their Delta App. Their employee was able to get me back on the flight but instead of a bulkhead window seat in their Delta Premium Select section, as originally booked by me, I was placed in a middle seat in the back row of this section of the plane. I was relieved to get on the plane but disappointed in the seat since I might have bought a first class seat given the choices but did not since bulkhead had been available. Given these circumstances, I asked first for a complimentary upgrade which they said was unavailable. I then asked for some other form of compensation. I think the matter at this point had escalated to a higher level of management. I was then told that after completing my trip I should contact a certain department and submit a request for compensation. At this point I had been texting for over an hour instead of enjoying my vacation. I told them that they had all the necessary information and that they could forward it to the appropriate people. I then received a nice text from a higher-up who said he/she appreciated how I handled the situation and would look into the matter. I did inform them if they did not implement some form of appropriate compensation by the end of the trip, that I would write and post a review about this incident. Unfortunately they decided to do nothing and so here is my review. An unfortunate situation that could have so easily been avoided with little if any cost to Delta. Instead of giving priority to flying on Delta, I will in the future give preference to other options. At the very least, I hope this review leads to changes in the way they treat their customer travelers when mishaps like mine occur, either avoidable or unavoidable. read more

Took a short trip( just under 3 hour flight) and chose Delta airlines because they had a straight flight to my destination. Boarding was easy. I was allowed 1 personal item and 1 carry on. They offered a complimentary drink and snack on flight. read more

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This is the only airport that I have ever been too that doesn't honor disabled veterans. I could easily go down with the handicap but I'd rather go down when they call for military. I would rather be known as a veteran than a handicap. But they turn me away three times he told me if I wanted to go down early I should go down with a handicap. Thanks for taking my valor. read more

I have been using the Delta more frequently this year and Delta has impressed me every single time. The staff, flight, boarding process and seats/in flight entertainment everything works out well. The prices are relatively higher and flying out of Philadelphia needs connection. But Delta always steps up. read more

Love flying delta. Crew is always pleasant. Flights are always on time. They have started giving away snacks and drinks. They thanked the passengers for flying with them. read more

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Airline will make you pay a extra fee then still make you wait five hours later for the next plane. I had a funeral to go to Delta Air line does not care or show any type of sympathy. If my flight didn't mean anything to me or the extra money I payed and still had to wait. I would be taking the time to give a review. read more

An amazing experience I wish I flew Delta more a great bathroom attendant so nice, food is good, and works great. If you fly to Atlanta, I would definitely recommend it more than American or United. read more

This review is for our recent Delta Air Lines flights (two round trips) into and out of Philadelphia International Airport (PHL). In short, these trips were fine. I checked prices using kayak.com and booked using delta.com. I flew with my fiancee. For all flights, our seats were assigned at the gate. In all cases, Delta automatically seated us next to each other. We flew coach so we always got one middle seat and one window or aisle seat. On one or two flights, we got the exit row, which was nice. I remember at least one of our flights was on a McDonnell Douglas MD-90. For one of the flights, we boarded and sat at the gate in Atlanta for about an hour. This didn't bother me since we weren't in a rush. I just watched Pet Sematary (2019) on my laptop. We flew out of and into Atlanta. Our first round trip, arriving on a Friday and departing on a Monday, booked about three months out, cost $303.60 per person. Our second round trip, arriving on a Saturday and departing the following Sunday (quick turnaround), booked about two months out, cost $360.60 per person. Same season. Delta-estimated flight times were anywhere from 1 hour 55 minutes to 2 hours 9 minutes. In actuality, I think one or more of the flights was slightly under 1 hour 50 minutes (in pure flight time). On a flight into Atlanta, we were one of the last ones to board, so we had to check our roller bags at the gate (free). Unlike some gate checks where you can pick up your bag at the gate at the destination (usually, on smaller jets), this particular check meant we had to pick up our bags at baggage claim in Atlanta. The Delta app was useful in helping us keep track of our checked bags, letting us know the bag tag numbers and which baggage claim carousel in Atlanta to go to. The app also notified us when our bags were available for pick-up. The Delta app gives you a bit of information about your flight including statistics such as the percentage of time your flight is on time. One of our flights had a historical on-time rate of 97%. Our in-flight experiences were fine. No complaints. Each flight included a free drink and and a snack. The snack was a choice of a small bag of Cheez-Its, a single pack of those popular Biscoff cookies (my dad likes to buy boxes of them from Costco), a KIND bar, or almonds (I forget the brand, but it was one of those well-known brands). Not all the snacks I listed were available on every flight, but there were at least two choices on every flight. We flew into and out of gates D12 and D14. Getting through TSA PreCheck at PHL Terminal D was super fast. https://www.yelp.com/biz/tsa-checkpoint-d-philadelphia-international-airport-philadelphia read more

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JetBlue has my heart for now, but Delta treats you mostly like a human, too. One of my biggest fears is being separated from my carry-on bag. I almost had a mini-panic attack when they told me I'd have to valet my bag. I was reassured to learn valet just means they take it at the jet bridge, put it under the plane and then give it right back to you when you land. I told the lady they were much nicer than American Airlines. She said thank you and didn't even take the jab at her competitor. I did think it was absurd that they handed out peanuts in this day and age. Delta usually doesn't travel where I go and is not the lowest price point, but I won't fear to use them again. read more

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Volunteered to give my seat up because my flight on February 9th was overbook (very common) for a $500.00 gift card. Today is March 15th and I have yet to receive my gift card (over a month). I have called, emailed Delta quite a number of times and they continue to tell me they are not the company that issues the gift cards and they will investigate why I have not received my gift card. This will be my last time I will be flying with a dishonest airline read more

Take Delta from Philadelphia to Cancun lay over at Atlanta On our way to Atlanta they ask to pay $2 for earphones which I'm okay with that, but all the other flight from Atlanta to Cancun and coming back they didn't ask for money. On our way back to Philadelphia, first they don't have seat for us, we book the flight months ago. Finally they sat us all the way back next to bathroom. The bathroom smell so bad and I don't think they even clean it, the seat that I have all the wall have spilled on in. Worst part is when we landing for a minute I thought we crashed the landing so hard until the bathroom door wide open. The pilot or attending didn't said anything maybe it happens all the time? I never experience like this before read more

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I was taking Delta in order to get to Atlanta. However, it was awful. I was blatantly lied to by the gate-agent and the plane was falling apart. First, I asked if I could board earlier. However, without even answering my question the gate-agent was obsessed with telling me to check my bags. She persistently told me I had to do it now. My bag was a carry-on so I decided not to get it checked. I got on the flight with my carry-on bag and people after me brought on bags much bigger than mine. Horrible job by the gate-agent. When I got on the plane one of the flight-attendances pushed me from behind and did not even apologize. The plane's seats did not recline and the arm rest would not go back. The pilot was nice and funny. He made some jokes about his team the Jacksonville Jaguars being a bad team because the draft was in Philly. However, he forgot to turn the seatbelt light off until the plane was landing. read more

Never have I been so poorly treated by an airline. Rude people, no boarding process, a broken plane, no support for rebooking. It's been many years since I've flown Delta. It will be many more before I do it again. read more

Great customer service. I was traveling with my friend and infant. The gate staff were very helpful in doing a complimentary check in of our carry on luggage and guided us through boarding and stroller check in. Travel can be stressful with an infant and they made it much more manageable. read more

Delta Air Lines - Airlines Near Me - Philadelphia, Pennsylvania

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One of the first times that I've checked bags coming to PHL and it was a very slow wait for them. 25 minutes from door to bags is way too slow. Yes, I was in the front of the plane so it didn't take me long to get here but the SkyPriority tags are supposed to be the first ones onto the carousel. They were not. It's especially fun when the thing beeps and runs for a minute with no bags coming out... and then stops. Tease! Delta's gates are a good ways from their baggage carousel, too. Ugh. read more

Let's begin with Delta is a well established airline and they have been in this business for many years and that can be a good and bad thing. The inflight food - way expensive and nasty!! The surcharges for headphones, blankets, etc is a racket!! The good thing - many hubs around the USA and world - so if you are a loyalist and have rewards with them - you will find a flight. The thing is that because they are a well-oiled machine in most areas - they SUCK at customer service!! They are very rigid with penalties and most times unwilling to listen to customer concerns when issues arise. The Pros: Flights Are Usually On-Time The Cons: Customer Service On Telephone and In-Person are not good and usually doesn't lead to a positive outcome. Tip: If you tweet them something negative - they will definitely respond quicker. read more

This was my first time ever flying Delta! But I got a hell of a deal for 2 round trip tickets that no other airline even the budget ones could come close to! I did two carry ons for my son and I and 2 personal items. I wasn't expecting our aircraft to be a connection I think they are called so smaller till it pulled up to the gate. We had to pink ticket our 2 carry on suitcases as the over head bins are ridiculously tiny, but it's free so no big deal. The flight was super quick and easy no issues. The only downfall was I felt so crammed even compared to my budget airline flights. All in all I'd book with them again. Great experience, easy and great deal! read more

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Worst customer service at the airport that I have EVER seen. Was scheduled for a 7:05 flight. Arrived at the airport at 4:45 and found out our flight was canceled due to weather. Waited in line for over an hour because there was only ONE person working at the time unless you were a preferred member. When we finally got to the counter we were told if we were there earlier we could have boarded the 6:10 flight to Atlanta. I thought our flight was canceled due to weather? I explained that if there was more than one person working this would not have been an issue. He did help us to get a flight for 12 hours later and did eventually agree to accept our luggage before the 6 hour window that we were told that we could drop luggage in after multiple trips to the counter to plead with him. The only shining star in Philadelphia from Delta was Kellie. That woman worked tirelessly to go above and beyond and do whatever she could for people. Although she wasn't able to do anything different for us she at least tried. The flight crew and pilots were all great as well. I am still hoping for some sort of compensation for the day lost with family and spent in the airport instead but no luck yet with Delta! It takes over an hour just to get a customer service representative on the phone read more

If you are a paying customer and purchase a comfort seat, then you should be able to place your bag in the over head bin. I have never seen bins full that are designated for comfort seat purchasers and there are empty seats. And the flight attendants just stand and watch other customers place their bags in the bin without even saying a word. This happened in Charlotte NC and Philadelphia airports. Maybe moving forward I will look into Southwest Airlines. Ridiculous. Unhappy read more

I have been flying Delta for a long long time. Boy have times have changed on their customer service 800 number. All for the worse. 47 minutes to get through to a human. I needed to get my account unlocked but I was told I had to wait for 24 hours. I bet when I try after 6:30 tonight I still will have a problem. They used to help now they deflect. Hire more service help. 47 minute wait is disgusting. read more

I love Delta they are never late great perks and points i fly every week and i tell you this amazing customer service makes a difference

The food was spot on. I loved the generous two meals and snacks. Also there was constant drink carts and even full water bottles so I was never thirsty. I also loved the hot towelettes. The service was amazing as well. Kind flight attendents. Flight was quiet. Individual TV is great with large selection of movies, even movies that just came out. 11/10 experience. I don't know why I haven't been flying delta. read more

We travel fairly frequently with Delta, and I just have to give them MAJOR props for their mobile app. The alerts my husband and I received for the location of our checked bags is such an awesome feature. We felt so much more confident knowing our bag made it to our connecting flight, especially given our shorter layover from CLT to Cincinnati and on to our final destination in Philly. Overall service today was great, too - friendly and professional staff at all three airport locations. 4 stars given only because the last plane seemed a little dirty; my tray was sticky from a spill. Other than that, great experience. read more

Worst experience with a company's employees. Delta canceled 2 of my flights and they book me for a direct flight on US Airways, that guy was very nice, but he didn't tell me I had check into the flight which was already an hour before the flight. I talked to US employees and they said I had to go out through a pair of doors which took me out of the airport and meant I had to be re-screened (I hate being screened). I then show some US employees my paperwork and she said I had to wait in line to be screened after I showed them my tickets. I get to the front of the line show them my tickets, they then try scanning my tickets for 3 minutes and then realize they are not tickets, even though they look like tickets. I needed to check in an print my tickets, so I get out of line to check in and because it was within an hour I had to go down stairs and talk to US employees which were all being snarky, lots of flight were being canceled and I am sure they were getting a lot of tough situations. I was basically told they could do noting because it was 30 minutes for the flight and I had to go to Delta. I go to Delta and their Rep looked at my tickets I explained the whole situation and she said of course these are not tickets, (I DID SHOW THESE TICKETS TO 6 DIFFERENT AIRLINE EMPLOYEES THEY ALL SAID THEY WERE TICKETS) she then had the nerve to tell me it was my fault gave me a room and a lecture that the only reason I was given a free room at a hotel was because the original plane was down for maintenance. I will avoid Philadelphia Delta like a Plague. read more

Awesome... Waited for an hour and a half on the phone after calling the customer service number only to be told they couldn't track my bag. This comes after being delayed for 7 hours(due to hail and weather... Understandable, not much can be done). At 12:45 am on April 7th after arriving at Dulles, I went to delta counter to see if my bag (which had already been lost) could be sent to Philly and delivered to me. In all fairness, the lady we spoke to was great and very helpful after no doubt having a tough day with angry passengers. This is absurd that we have to wait this long after being told my baggage would be delivered to me from the Philly airport. I'm not one to complain, but this is completely ridiculous and the worst customer I have ever experienced with an airline. #fail #delta read more

Can I just say that I hate Delta Airlines? Both my luggages came off the carousel busted wide open, the food is/was crap and the seats were worse. I've found most domestic airlines have horrible customer service too (except for Virgin America and JetBlue) from the check-in counter (if they haven't yet been replaced by kiosks) to the stewardesses/stewards. I'd pay extra to fly another airlines internationally (Singapore, Korean, ANA, and Swiss are my fav four) and would only fly Delta if someone else paid for my flight and didn't give me a choice or to get my immediate family out of a hostage situation, otherwise, drive, hitchhike, walk, train to your next destination. read more

We recently flew from Philadelphia, PA to Daytona, FL on Delta. The airline requires you to pay $25 per bag to check. Because of this everyone carries their bags on to the plane, which leads to a longer boarding and unloading process. When they run out of room in the overhead bins, the airline checks your bags for free. I don't think this is fair to the rest of us who paid $25 to check our bags. So next time you fly don't check your bag, you can apparently check at the gate for free. read more

I would have rated them lower but, Yelp doesn't have negative stars. I unfortunately bought my daughter Delta tickets to get home from PDX to PHL for Christmas. First off Delta had a ridiculously tight schedule in ATL that they offered as a viable option. I didn't choose the 39 min. layover, they offered it when I was booking. HEY DELTA, DON'T OFFER TIGHT SCHEDULES WHEN YOU HAVE TO GO FROM ONE TERMINAL TO ANOTHER TWO TERMINALS AWAY! Secondly, Delta was 30 minutes late leaving PDX and ended up 30 minutes late in ATL. HOW CAN YOU NOT MAKE UP 30 MINS. WHEN YOU HAVE A TAILWIND THE ENTIRE WAY! Now my daughter tells me the flight from ATL to PHL is late. WTF DELTA? As a Corporate Manger at a very large company, I only fly AMERICAN AIRLINES. I will never book any family member on your lousy airline again! read more

Yesterday, my boyfriend and I flew from Salt Lake City, Utah to Philadelphia, Pennsylvania with our two cats on flight 2041. We were making a cross-country move, and flying with cats is especially difficult. Two flight attendants in particular, Christy and Valerie made our trip so much easier with their patience and kindness. One of our cats had worked himself into a panic attack, so they gave us a few snacks and advice on how to keep him calm. They were both cat lovers and made us feel very welcome on the flight. We will definitely be flying Delta from here on out. read more

Today, I had to pickup my mother from PHL airport from a Delta flight from London Heathrow. The Delta website said arrival at Terminal D (where Delta is based), Gate A6. Wait.What? I called the airline and asked about this since all International Arrivals are through Customs (homeland security) in the international terminal (in Philly, it's terminal A). They told me twice Terminal D. Guess what? The plane landed at Terminal A and I went on instinct and met Mother at Terminal A! Thanks Delta, how many people were waiting at terminal D?? Morons! read more

It was such a bad experience. From the time I got there on August 27 to the time that I landed at my destination at 9 o'clock that night. It all started at 4:20 AM when I got on the plane then the captain came over The loudspeaker and said that we were having some mechanical issues. So we all got off the plane. They started giving us these little red cards to call is 1855 number when we finally got through they had made arrangements to push my flight back to 1230. Now they have had a 8 o'clock flight leaving going to Atlanta in which I feel they should have put everybody that was on the broke down plane on the 8 o'clock flight. When all was said and done I was supposed to arrive originally in Augusta Georgia at 12 o'clock that afternoon I did not get into Augusta Georgia until 9 o'clock that night was such a horrible flight and it all started at 4 o'clock in the morning and my day was over at 9 o'clock at night and I would not recommend Delta for anyone to fly read more

I wish I could give this less than one star. I had a scheduled flight from Philadelphia to Atlanta today. Delta filled only HALF our plane and then closed boarding to the rest of us waiting to get on. They told us they would reschedule or compensate us some how, so we proceeded to call the help line. They were of NO help and refused to give us any kind of compensation. They refused to cover a rental car and would not reschedule our flight. Absolutely AWFUL service recovery. Staff was rude and accused us of missing our flight even though there were over 50 other people left in the same situation as us. Delta has officially lost business from the 7 of us in my party as well as our acquaintances'. We will never fly with Delta again, nor will we recommend them to anyone. read more

I recently had a family medical emergency and had to give up a seat during a weather crisis time for Delta. The wait time to actually speak to a person was over 2 hours. I gave up. But I contacted Delta and a supervisor reviewed and rectified a situation. This continues to make me a very loyal frequent flier and I don't even live near any of their hubs. The personnel were all very professional and efficient and is a reason why Delta is among the world's top airlines. read more

I recently flew Delta from Atlanta to Philadelphia on 12/13/21 and wanted to mention a flight attendant named Andrea. Now, to be clear, Delta is not my airline of choice. Atlanta isn't my favorite city and Hartsfield-Jackson Airport is not my favorite airport. However, Andrea was a ray of sunshine. I was tired after 4 days working a convention in Atlanta and I purchased a slice of birthday cake prior to boarding the plane. After I sat down, took a nap, and woke up to catch the beverage service, I noticed that I didn't have a fork or spoon to eat the cake with. I asked Andrea if she had one as she was passing out beverages, She said that she wasn't sure and might have one near the front of the plane. She asked me to remind her. I figured she would forget. However, she came back and asked me to remind her what I needed. I jogged her memory and she disappeared. A few minutes later, she came back with a spoon and fork. I was grateful. It wasn't a huge thing, but it was a great thing for me. I'm a little over 6'3" tall and I was cramped in a window seat. My knees were hurting (they were pressed up against the seat in front of me) and, like I said, I was tired. The birthday cake tasted great. She made my day. Thank you!of read more

I was not pleased with the seating arrangements or plane selected for the connected flight (that also upset me) on the flight back to Philly from Charlotte. I got the last seat in the back of the plane with no room for my small carry on bag or room to relax my injured back. I felt squeezed into a very tiny corner. I was placed directly to the left of the bathroom where unpleasant smells were exposed. Also, I felt every single bump and drift on the plane selected for my trip back home. read more

I pooped my pants on the plane and the flight attendants didn't give me any hassle about it. I used the hot towels to wipe my bare ass and no one was offended. I'll DEFINITELY fly with Delta again! read more

Worst experience in an airplane and we are still waiting to take off. Over an hour waiting after kicking off an unruly passenger, we've been waiting on them getting paperwork done? I'm going to miss my connecting flight and the stewards aren't able to even help anyone out while we sit here and wait. Finally enough people complained for them to turn the air on, because it must've been over 90 degrees in here. Now we are waiting to take off - again - and still being told it's going to be any minute. I'll never EVER fly delta AGAIN. read more

We had a death in my immediate family and had to book a bereavement flight with Delta at the last minute to and from CA. On the way home, they assured me that packing my dad's ashes in an urn and checking it in our suitcase was the best way to go as some urns are not allowed as carry-ons. We packed it really, really well for the flight home. We arrived-but our bags including my dad's ashes didn't! His funeral was the next day! When we went to the Delta office at Philadelphia International Airport to file a complaint, they were SO incredibly RUDE and after explaining the whole situation including that my dad's ashes were in the suitcase and his service was the next day- the guy KEPT repeating "I'm sorry ma'am for the inconvenience." He was like a robot. This was not a regular "my suitcase never arrived" story. I was so incredibly upset and this only added insult to injury. I cried the entire way home. My dad missed his own funeral because of Delta. read more

Delta Airlines is the second largest carrier at Philadelphia, but far behind American Airlines who makes PHL their hub. Delta uses terminal D for their flights. Delta flies to all of their hubs from Philadelphia all day long, so there are usually plenty of flight choices. Delta also runs one evening flight a day to both London and Paris. Delta Airlines uses a variety of airplanes at Philadelphia ranging from CRJ aircraft for short hops to JFK, mid-sized aircraft for their medium hubs, as well as state of the art 737s to beautiful Salt Lake City. The Sky Club is kind of hidden, but provides a nice resting place if you arrive early or have a delayed flight. The staffing at Philadelphia is very nice and the employees are well trained to give everyone a good experience. Delta is usually my preferred choice when using the Philadelphia airport. read more

Worst airline ever! Arrived at the airport 330a to get bags checked and get through security for 505a boarding. There were no employees at the delta counter and 50+ pissed off passengers waiting to drop their bags off, fearing for missed flights. Why schedule flights for so early and not have employees available to check in bags?! Thank goodness TSA were on game for once and for everyone through security really fast, with sniffing dogs too! Made it to gate few mins before boarding. 5 stars for TSA, 1 star for Delta. Never again..... read more