1. Spirit Airlines

1. Spirit Airlines

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Philadelphia, PA

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Spirit Airlines

1.6 (146 reviews)

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Renee D.

I had a very rough start with Spirit Airlines and to be quite frank by the time my interactions with them was complete I felt like they had broken my spirit. It started with my booking which I had originally done on line but when I created my Spirit account I could not add my trip details because I used my middle name and not my complete name as it appears on my ID so now my details do not match. That would turn out to be a very time consuming error on my part. I wind up calling Spirit to have this corrected and I am talking to a gentleman with a very thick accent and it takes every bit of my concentration to understand what he is saying and how this is going to be fixed. He was able add the trip to my Free Spirit account and add a seat and a bag but after we disconnected I noticed that he completely misspelled both my first and last name and my address. Even the abbreviation of Pennsylvania was spelled PN instead of PA. Who makes a mistake like that? It took me calling multiple times and being on hold for hours to finally get to speak with someone only to be told the mistakes can only be fixed in an on line chat. And the on line chat also had me in a que for hours. When I finally got a person in the chat she kept only correcting parts of the errors and I would have to keep updating my account to see what she was doing. All told this took two days to fix. I wound up with a 50.00 credit that I doubted I would ever use and dreaded boarding their plane. But I was delighted at how smooth everything went from there. Boarding (in the midst of all that I did get a great seat at the very front of the plane) was fast, flight left on time and we got to our destination (Miami) early. And the seat was way more conformable than on Frontier. Same for my return flight with the only exception being Spirit's baggage drop off in Miami is all the way at the end like door 33 but the boarding gate was at door 17!!! I am not always the most punctual at airports so I was really making a mad dash to get to this gate. Other than that I would fly with them again.

Aaron S.

You get what you pay for and I couldn't complain about a $25 flight to Fort Lauderdale. Unless something bad happens to me, then I can complain. The airline makes its money through add-ons. If you don't understand how it works, you learn quickly by paying extra fees. Make sure you understand their policies before trying to board the plane. Not fun to plop down extra cash, so traveler beware. Overall, the planes are all mostly the same size and configuration Airbus A321's, tight seating except for the wide front and exit row seats. Join the $9 fair club and save a few bucks and always enter the email promo codes. Sometimes one way bookings are cheaper.

Absolutely nothing the belt was going around for 30 minutes

this is the only airline that's always later over 45 or more and the custome severe 89% of the time is horrible we landed 2 hours late missed 2 hours out of our day then they took and additional 30 min to unload the luggage

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Probably one of the worst experiences I have had in a while. 3 hour delay. Very undependable. I wouldn't trust them ever again.

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3 years ago

I love this the cost for a no-frills airline is a little pricier than I would expect, but I never had an issue with spirit always enjoy them

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JetBlue - Dunkin' Donuts coffee in-flight

JetBlue

2.9(27 reviews)
0.1 mi

If your destination is Boston or Fort Lauderdale, the best airline for Philadelphians to use is…read moreJetBlue. There really are not as many options as there were before Airtran was absorbed by southwest, but I'll present my case for JetBlue has become the "best" airline, contingent on these two destinations. I wouldn't try jetblue with a US connection, because it seems far too many of their itineraries have ineffective routing (such as via Boston to go south and west) and not competitive pricing results. However, for their directs, as well as their sensible Caribbean destinations via FLL (from either PHL or BOS or JFK, mostly), you can often get a competitive fare that beats or meets all of the other airlines (both of them!) The 1 bag fee for you and your whole party on same itin can be avoided by paying $99 a year for their premium credit card, or else if you insist on paying a la carte, it's $15 to $23 if planned in advance, $35 for a walk-up (as of this writing). Other airlines don't tend to feature advanced booking bag fee discounts such as this, and I think it's a great incentive. I also think the credit card elimination of bag fees is the way to go because every time my family flies one way, this perk pays for itself. The credit card holder also gets half off in flight purchases, which means $3.50 drinks and $3.50 cheese plates. Prices you can't find anywhere else in the sky, and the drink choices are exceptional, not simply the watered down selection of brands too often given on other carriers. ALL of their planes feature free in flight wifi and TV and satellite radio options (www.flyfi.com). Now for a review involving the crew and employees. These are some very helpful and friendly individuals. The culture of JetBlue seems very customer satisfaction oriented.

Jet Blue called me to let me know they canceled my booking and I would have to pay an additional…read more$500 to re-book my multi-leg trip. Upon speaking with a supervisor (escalation team), they claimed it was because the partner airline did not confirm on their end. Funny, because I was already booking the seats with the partner airline when Jet Blue did this to me. I had the partner airline investigate, and they said it was indeed confirmed. I have screenshots of my booking with them before Jet Blue canceled it, so I can prove it. They refuse to accept this. They intentionally canceled my booking to extort more money out of me based on an absolute lie. There is plenty of proof my booking had been confirmed, but they are doubling down in their stance to claim that booking never happened. I'll never get these hours of my life back I wasted trying to talk to them. Never again.

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JetBlue
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American Airlines

American Airlines

1.7(174 reviews)
0.1 mi

I recently arrived and departed in from the American Airlines terminal at Philadelphia…read moreInternational Airport from Las Vegas. I thought that checking in and then leaving was very good. The entire check in was very smooth and easy. There were no long lines and no issues. It was a great way to begin what was going to be a long travel day! Navigating the airport itself was easy. The signage at this airport was very clear and it took a relatively short amount of time to locate my gate once I had passed through security. This airport's layout felt simple and did not make me feel rushed while looking for my gate. Boarding was very well organized and all of the staff were friendly throughout the process. American Airlines team members for this flight did a fantastic job of keeping the flight moving smoothly while still being helpful when needed! The best part of my experience was that we departed right on time with no delays, especially since it was a early morning flight out of Philly to Vegas! I thought my experience flying from Philadelphia with American Airlines was efficient, easy, reliable and I would fly from this terminal again.

This was our experience…read more merican Airlines Customer Service To whom it may concern On May 23 my husband & I embarked on our first trip together in 7 years because of health problems. Our flight was 5083 departing at 9:51am from PHL to Savannah Ga. We arrived for our flight at PHL airport at 7:30am. Apparently our flight was cancelled because the plane was inoperable. We were told the next flight would be at 11am. It turned out that flight was also delayed but we did manage to board around 12:15pm. After receiving our seats in row 9 we were all told that this flight was too heavy & they needed 7 volunteers to forfeit this flight and take another flight at 7:30pm. Since we were only staying in Savannah from May 23-26, we were already losing most of the day & we had dinner reservations in Savannah at 5pm with friends we were meeting who were driving in from South Carolina. As it turned out only 5 people volunteered to forfeit this flight. Two more people were needed & they chose us (the Edelman's, senior citizens who haven't traveled in 7 years because of health problems and who have been freezing in Phl airport since 7 am. They said they chose us because I was the last one to check in online. We were given travel vouchers for $1800 each. Yes it sounds very generous but I don't know after this nightmare if I will travel again. American Airlines is negligent in overbooking & removing senior citizens from a flight. This is outrageous & we don't know if we will be traveling with American Airlines again.

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Delta Air Lines

Delta Air Lines

2.5(61 reviews)
1.7 mi

Delta Air Lines: A Missed Opportunity To Make Amends…read more I normally write only glowing reviews about restaurants, hotels, and the provision of excellent service. Unfortunately I recently had a suboptimal and surprising experience with Delta Air Lines that I feel obliged to report with the hope that it will lead to changes in the way that Delta deals with such mishaps. Errors are bound to happen and often cannot be avoided. Such was the case with me. I was booked on a direct flight from Lisbon to JFK. It was an early morning flight specifically chosen so that I would have enough time to make an essential evening event that I could not miss and had spent a lot of time preparing for. Three days before the flight I spontaneously decided to open my Delta App and was surprised to find that my Delta flight was nowhere to be found. Unfortunately the feeling of surprise turned into easily avoidable disappointment if Delta implemented a process of recovery that would have likely resulted in praise instead of this review. I started a text dialogue with a competent employee to avoid a long wait on the telephone to speak with a live agent. I was ilinformed that my flight had been cancelled though I had never been forewarned either by email, text, phone, or on their Delta App. Their employee was able to get me back on the flight but instead of a bulkhead window seat in their Delta Premium Select section, as originally booked by me, I was placed in a middle seat in the back row of this section of the plane. I was relieved to get on the plane but disappointed in the seat since I might have bought a first class seat given the choices but did not since bulkhead had been available. Given these circumstances, I asked first for a complimentary upgrade which they said was unavailable. I then asked for some other form of compensation. I think the matter at this point had escalated to a higher level of management. I was then told that after completing my trip I should contact a certain department and submit a request for compensation. At this point I had been texting for over an hour instead of enjoying my vacation. I told them that they had all the necessary information and that they could forward it to the appropriate people. I then received a nice text from a higher-up who said he/she appreciated how I handled the situation and would look into the matter. I did inform them if they did not implement some form of appropriate compensation by the end of the trip, that I would write and post a review about this incident. Unfortunately they decided to do nothing and so here is my review. An unfortunate situation that could have so easily been avoided with little if any cost to Delta. Instead of giving priority to flying on Delta, I will in the future give preference to other options. At the very least, I hope this review leads to changes in the way they treat their customer travelers when mishaps like mine occur, either avoidable or unavoidable.

Took a short trip( just under 3 hour flight) and chose Delta airlines because they had a straight…read moreflight to my destination. Boarding was easy. I was allowed 1 personal item and 1 carry on. They offered a complimentary drink and snack on flight.

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United Nations Travel - Gorgeous tour of the Rejkjanes Peninsula!

United Nations Travel

5.0(6 reviews)
7.3 mi•Old City

Thank you Peter Levinson! You made our elopement to Iceland absolutely PERFECT! I couldn't be…read morehappier with the service we received. I highly recommend everyone to trust this company for all your special travel needs. My then fiancé, now husband, and I contacted Peter to help us arrange our wedding ceremony and mini honeymoon in Iceland. I was seriously so confused with all the rules and red tape involved with getting married there. It is definitely not as easy as people make it seem in the blogs! Thankfully, Peter had my back! He works with a fantastic company in Iceland called Nordic Visitor. I can't tell you how pleased we were with both companies. They made every day there so special! We were picked up promptly in Iceland by our super nice driver Aleksander. He had a beautiful Mercedes waiting to take us to Hotel 101 in downtown Reykjavik. We were even able to check in way early. The hotel was insanely nice and the customer service was even better! A couple days we would come back from our adventures and find chocolate covered strawberries and complimentary champagne waiting for us! Every adventure we had planned went off without a hitch. Every driver was promptly on time, waiting for us in our lobby. We even got to squeeze in some snowmobile action after the golden circle tour thanks to our awesome driver that pulled some strings! I'm so impressed how amazing everything came together and we're using this company for all our future trips!

One of the best, in service and prices! This is a small family oriented travel agaeny but, you…read morecould not tell by the level of skill and service provided by this agency. They have always been very efficient, friendly and their prices have rivaled doing online bookings myself. They offer both corporate and leisure travel services and are well worth checking out before your next biz trip or vacation!

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Avelo Airlines

Avelo Airlines

2.9(28 reviews)
23.6 mi

The Avelo Airlines main customer service number is *1-(866) (346)-50.14TM or 844-465 3024*. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. Efficient Reservations & Premium Trip Organization The journey started with a booking process that was clear, intuitive, and carefully organized. Business class offerings, including flexible fare options, enhanced seating, and priority airport services, were presented in a simple and informative format, allowing travelers to compare benefits before finalizing their reservation. Flight schedules, seat preferences, and traveler information were completed without difficulty, while the itinerary was delivered instantly with every essential detail arranged for quick and convenient reference. ##. Dedicated Airport Services & Comfortable Departure Business class created a more enjoyable airport experience by providing priority services from check-in to boarding. Dedicated check-in counters shortened waiting times, while fast-track security screening ensured passengers moved through the terminal efficiently. Lounge access offered a peaceful environment to enjoy refreshments, catch up on work, or simply relax before departure. Priority boarding allowed travelers to board the aircraft in a calm and organized manner, ensuring a comfortable beginning to the flight. ##. Inviting Cabin Space & Professional Inflight Care The premium cabin provided a relaxing atmosphere designed to support comfort throughout the journey. Spacious seating, generous legroom, and well-planned interiors offered the ideal setting for working, reading, or unwinding during the flight. The aircraft remained clean, quiet, and meticulously maintained, enhancing the overall onboard experience. Throughout the journey, the cabin crew delivered attentive, courteous, and personalized service, ensuring passengers enjoyed consistent care and prompt assistance whenever needed. ##. Comfortable Arrival & Seamless Premium Experience From departure through arrival, every stage of the journey reflected efficiency and attention to detail. Inflight services were delivered smoothly, contributing to a pleasant and uninterrupted travel experience. Upon landing, priority baggage handling ensured luggage was available promptly, making the final stage of the trip quick and hassle-free. From the initial reservation to the final destination, business class delivered an excellent combination of convenience, comfort, and dependable service, providing a polished travel experience from beginning to end.

The Avelo Airlines main customer service number is **1(855)-657-60.02. or 1(855)-657-60.02.**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. Efficient Reservations & Premium Trip Organization The journey started with a booking process that was clear, intuitive, and carefully organized. Business class offerings, including flexible fare options, enhanced seating, and priority airport services, were presented in a simple and informative format, allowing travelers to compare benefits before finalizing their reservation. Flight schedules, seat preferences, and traveler information were completed without difficulty, while the itinerary was delivered instantly with every essential detail arranged for quick and convenient reference. ##. Dedicated Airport Services & Comfortable Departure Business class created a more enjoyable airport experience by providing priority services from check-in to boarding. Dedicated check-in counters shortened waiting times, while fast-track security screening ensured passengers moved through the terminal efficiently. Lounge access offered a peaceful environment to enjoy refreshments, catch up on work, or simply relax before departure. Priority boarding allowed travelers to board the aircraft in a calm and organized manner, ensuring a comfortable beginning to the flight. ##. Inviting Cabin Space & Professional Inflight Care The premium cabin provided a relaxing atmosphere designed to support comfort throughout the journey. Spacious seating, generous legroom, and well-planned interiors offered the ideal setting for working, reading, or unwinding during the flight. The aircraft remained clean, quiet, and meticulously maintained, enhancing the overall onboard experience. Throughout the journey, the cabin crew delivered attentive, courteous, and personalized service, ensuring passengers enjoyed consistent care and prompt assistance whenever needed. ##. Comfortable Arrival & Seamless Premium Experience From departure through arrival, every stage of the journey reflected efficiency and attention to detail. Inflight services were delivered smoothly, contributing to a pleasant and uninterrupted travel experience. Upon landing, priority baggage handling ensured luggage was available promptly, making the final stage of the trip quick and hassle-free. From the initial reservation to the final destination, business class delivered an excellent combination of convenience, comfort, and dependable service, providing a polished travel experience from beginning to end.

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United Airlines

United Airlines

2.6(105 reviews)
0.4 mi

I needed assistance and decided to call this business at 18556689025. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

The official 'customer service (toll-free) number is 1 (877) 610-0011™ or +1 (877) [610] (0011) for…read moreadditional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

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United Airlines
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Southwest Airlines

Southwest Airlines

2.6(111 reviews)
0.3 mi

This is about a rebound from a bad experience to a good experience, so that's why I'm giving 5…read morestars. I was flying from Philly to Tucson, with a layover in Midway Chicago. The bad experience was, as I was going to the Terminal E location at Philly Airport, a disembarking staff was doing a scripted conversation with a coworker in which he did most of the talking to her, but appeared to be addressing something very loudly about me: the fact that because I was transgender, there was no bathroom I could use in a conservative place like Arizona. Otherwise, the assigned seats seemed to work in my favor, in that I didn't suffer harassment from people in nearby seats, and the flights were relatively quiet. I actually ended up having the same crew for my second flight, and although the one attendant was naturally a loud talker, the other attendant was really sweet and got me extra tomato juice. On the way back to Philly a few weeks later, I was able to ask for seconds on the Oreo cookies and got two packs. One of the people in front of me was smart to ask for a whole can of tomato juice when they were doing complimentary beverages, because it's the same as the Bloody Mary mix used to mix with alcohol, but not many people in economy have alcohol, and not many people like straight tomato juice. I think I will make a custom of trying to get a whole can of tomato juice, and seeing if there are seconds on juice, too. The second round of drinks for a long flight is water, and the third round is coffee (I disembarked in Philly at about 1:45am, because the flight was delayed from 11:55pm. However, the landing wasn't quite as stacked or rushed as usual, and I kept up my tradition of using the mapping app for the flight, observing how far we'd go into New Jersey before coming about again).

I love contrarians, that means I love(d) Southwest Airlines. As a low-cost carrier, when I needed…read moreto get somewhere close and quick, they served my needs nicely offering two free bags and open seating that made you feel like they were at least trying not to pick your pocket while avoiding the cattle-car accoutrements of the other skin flint carriers. Well. No more. Now operating under the thumb of a hedge fund (Elliott Investment Management) free bags will soon go the way of assigned seats all tethered to a wildly degraded frequent flyer program. So, the only question remaining is "what's the point?" Southwest Airlines is now an airline only a hedge fund could love. Wither the contrarian. Two basic stars.

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Spirit Airlines - airlines - Updated July 2026

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