Very nice people. The salesperson asked about what I intended to use the bike for and made…read morerecommendations based on my wants. She didn't try and pressure me into buying any of the more expensive bikes. She didn't pressure me at all and had no problem with me taking my time to decide. I would definitely recommend this shop to friends. 1,000%.

These people, friendly; utmost hospitality, professionals developing others for fun .... honorableread more

PABLO IS FANTASTIC. We had the best time. Pablo explained the trail, the bikes, and what to do if…read morewe saw a moose. We rented the E-bikes, I highly recommend them. I couldn't have done the 22 miles we biked without it. The airport section may have been our favorite but the scenery was beautiful everywhere we went. The bikes were easy to ride and held their charge the whole time. We went to the chalet and back, but made so many stops we definitely went over our time. It was just too fun.

First and foremost, they have FREE PARKING. I wish I had known this before paying $12 to park…read moreacross the street. Their parking was hidden in back. It can be overlooked and missed for sure. The staff here was super friendly and helpful. We rented bikes here to ride the Tony Knowles Coastal Trail and had the best time. Bikes were great and we were on the trail in no time. We rented e-bikes which was top tier on that trail due to a couple inclines. E-bikes made it smooth. Definitely one of our favorite things we did in Anchorage.

Eklutna Lake is a special place and worth about a 20 minute (one way) detour off the main highway…read morebetween Anchorage and Denali. The drive itself is very scenic and once you arrive at the lake area, there's an obvious day use area where you can park and use the pay machines for day use fees. I didn't do much of the trail, as I was heading north to Denali but did spend about 45 minutes or so walking the rocky shoreline and taking in the amazing views. There are a number of trails to explore here as well as kayaking and guided hikes. It's a glacier fed lake and also serves as a water supply for Anchorage. Alaska has no shortage of wonders and it's pretty special that you can drive a short distance from its largest city and arrive to a place like Eklutna Lake. Carry bear spray-sightings are common though we didn't see any.

We didn't hike the full trail, just went about a mile up and back along the lake from the parking…read morelot, but even that short stretch was worth it for the views. There were plenty of spots along the old dirt road where you could step closer to the water and really take in the scenery. There were mosquitoes, but we came prepared with bug spray, so it wasn't too bad. Looking back, we probably would've enjoyed kayaking more. The lake was calm and the scenery was absolutely breathtaking. Even just sitting by the water felt peaceful. If we go back, we're skipping the hike and getting out on the lake.

Great bikes and kind staff. I liked one of their custom rentals so much I bought it. Open every day…read moreearly and late. Coastal trail nearby is ideal.

This was one of our favorite activities during our stay in Anchorage! They take care of everything…read more The bikes were great! I had never ridden an E-bike and the guys took the time to teach us how to ride them, to test out the bike and exchange if we needed. We brought a lunch with us, they provided a map along with some great tips for where we would find memorable spots to enjoy a picnic lunch along the route. The coastal trail is beautiful! A definite must do!!

I just had the worst buying experience of my life there. They massively overcharged me for what is…read moreturning out to be a mediocre at best bicycle, & the bike has this thin useless rubber on the tires on it that do not keep anything from penetrating them. In short, I bought the bike the day before yesterday, & I've been back every day to have a tire fixed that, not only did they not do it right the 1st tie, they lied about why it was flat, then charged me to fix. So, over $1,000 later, I have a nearly WalMart grade bike that gets a flat almost every time I use it! Worst ever experience buying!

Went to this shop in Spenard. There was a young man who claimed to be an owner. He had a flat…read morepersonality. I wanted to learn about the available options, however, he started blankly at me. The other workers were super helpful and friendly! Not sure what is up with the other guy.

Thanks for all the help Thomas! Appreciate you looking in back to find me the right jersey for…read moreenduro. Flew all the way up from Idaho just to get a Trek Anchorage riding jersey! Last one is stock(XL) was mine.

Since these guys are the only authorized Trek dealer in Anchorage as far as I am aware, they are my…read morego to for needs and repairs. I brought my bike here for a bent rim and they had it fixed within 4 days during the busy summertime. They charged $50. Their road bike inventory is super limited compared to their mountain bike inventory, but they can order anything online and have it shipped to their store for assembly. The prices are reasonable and their staff is always very friendly and helpful. Highly recommended.

Very friendly staff. We were greeted immediately upon entering. We were asked what kind of bike we…read morewere looking for and went from there. We worked with Scott - he was beyond friendly and knowledgeable. We looked at a few different models and styles. Scott let us ride 4 different styles outside to see what we preferred and went over the pros/cons of each style. The bike we wanted had a button shifter (excuse my lack of correct terminology) but wanted a throttle that shifted. We were connected with the bike shop mechanics in the back and we able to get a quote to change out the shifter to a throttle. Super happy with our experience and all the knowledge we received.

This place has to be one of the best bicycle shops in Alaska! Went into the shop and was…read moreimmediately greeted by one of the workers at the counter. Usually come to this place for any biking needs. Went in and saw the huge inventory of bikes. Most of the bikes on display were a little bit small for my sizing. The workers helped find the perfect fitting frame for me. Was able to go in and test a bike that was already assembled. Asked about another model in stock. The workers were kind enough to put the bike together within an hour for me to test ride the bike. Was very helpful and definitely will be going back for any parts or maintenance for the bike!

Best place in town to get your E-bike serviced by far. The staff are amazing, very knowledgeable,…read moreand pay attention to detail when servicing bikes. The cost for their bike repairs, and services is better than fair, and is always a pleasant surprise. Their inventory is fantastic they have plenty of bikes, and accessories to choose from. Defiantly worth a visit whether you are new to E-bikes or have had a E-bike for years these guys will keep you moving, and on time.

Excellent customer service! So I went there on a Monday not realizing they would be closed, my bad…read moreI should have looked it up before I came in. Anyway I lucked out and Bo happened to be there. This dude is great! He let me in and answered any questions I had. After trying a couple bikes out and telling him what I was looking for, he was able to line me out with two Fantic Fat Tire bikes. I feel like if I had any issues these guys would be able to help me with no problems. I totally recommend shop for all your bike needs.

I found the customer service lacking. It was hard to get help when needed, and the overall…read moreexperience was disappointing.

Three strikes + 1 and you are out. This is the fourth time in less than one month that this store…read morehas demonstrated total incompetency. Strike 1- drop off a bike that was serviced prior to the end of the season last fall to have the front tire inflated. Go to pick up the bike and the repair person cannot find the ticket. After waiting for ten minutes, he eventually sorts through the unordered pile of tickets, finds the ticket, and then wheels out the bike. The bike now has a deflated rear tire, mind you the bike was outside all winter and the rear tire was in perfect condition when brought into the store. Must wait until the next trip down the hill to pick up the bike as I am on a tight time schedule. Strike 2- Called by shop about adjusting front brake, agreed to have a new brake disc installed. Pick up the bike en route to a location with my daughter and discover upon riding the bike that it was totally unsafe. The brakes did not engage until fully pulled back. Strike 3- I return the bike to the store for front brake repair and am charged $90 for the front and rear hydraulic job. There was nothing wrong with the hydraulics when the bike was brought in originally. Strike 3+ I am called to pick up my fat tire bike. I drop by the shop en route to more work with the expectation that I can grab a quick ride on my way home. Low and behold- the shop wheels out the wrong Surli and then apologizes because they do not have my bike ready. Total incompetence with a need for management.