Absolutely amazing experience, from initial testing and research to choosing and buying a new e-bike. The minute I walked in the door and Sue greeted me, I knew I was in great hands. She took a lot of time to really pay attention to and focus my specific needs and goals to really hone in on the best bike for me and with zero pressure to buy one bit. I cannot recommend this place higher. Sue went above and beyond and I can't thank her enough. I ended up going back multiple times over multiple days to do test rides and ask more questions, and not only was Sue as wonderful as the last time, but all the staff there were absolutely amazing and so friendly. They were genuinely more interested in helping me get what I wanted and needed more than making a quick sale. And I left with a ton of new knowledge after Sue and other staff members taught me all kinds of know-how. Thank you! Stop reading this review and head over there now! ;) read more

The Bicycle Shop - Bikes Near Me - Anchorage, Alaska

I just had the worst buying experience of my life there. They massively overcharged me for what is turning out to be a mediocre at best bicycle, & the bike has this thin useless rubber on the tires on it that do not keep anything from penetrating them. In short, I bought the bike the day before yesterday, & I've been back every day to have a tire fixed that, not only did they not do it right the 1st tie, they lied about why it was flat, then charged me to fix. So, over $1,000 later, I have a nearly WalMart grade bike that gets a flat almost every time I use it! Worst ever experience buying! read more

Went to this shop in Spenard. There was a young man who claimed to be an owner. He had a flat personality. I wanted to learn about the available options, however, he started blankly at me. The other workers were super helpful and friendly! Not sure what is up with the other guy. read more

The Bicycle shop on Northern Lights is a city treasure . My husband and I bought Bikes there in 1974 or 1975 when we were just married . We used our income tax refunds ! I have continued to purchase bikes and biking gear from them ever since . Everyone there is passionate about biking and they want to make sure their customers have everything they need to enjoy biking themselves . I assure you they will be able to answer any bike related question and they will make sure you have exactly the bike , accessories or gear you need . read more

These guys are the best, I like to do my own bike maintenance but I regularly go in to buy parts and tools and these guys are always super helpful. Many times I've come in many times with an old part in my hand having no idea what standard I need to replace it and these guys always know within a minute or two they have exactly what you need, in stock too. read more

It was a great experience. They even had a bike for my son with special needs. So he could experience

Yes, every summer I take my son's bicycle into The Bicycle Shop. This is an annual tuneup before my son returns home for a mini-vacation biking Anchorage. Next year, TBS will tuneup for a bike run at the newly opened Russian Jack trail in East Anchorage. read more

Horrendous service. No knowledge of bicycle parts. Insulting. Hard sales of inferior machinery. Go somewhere else. ANYWHERE. read more

Friendly knowledgeable staff ( Sue is the bomb) that makes you feel like you're part of the team. Offers what you need to get out and ride, not just trying to make money. We got three mountain bikes staff called around to other stores to find some of the things we needed that they didn't have. read more

The Bicycle Shop - Fun waiting to happen - Bikes Near Me - Anchorage, Alaska

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I have an old Peugeot road bike which has been living in my shed because the wheels were wobbly and I couldn't seem to find any. The guys at the service department not only had wheels for a terrific price, but told me I didn't need the front because they could true it up. Honest, friendly and the price was terrific! I'll definitely be back for all of my biking needs. read more

My roommates tried to do me a favor and fill up my flat tire on my bike. They weren't familiar with the nozzle mechanism and ended up breaking it, and thinking I just had a flat. Turns out, the nozzle bone is connected to the tube bone. Which means I needed a new tube. The guy in the repair center here quickly and professionally explained the situation to me and the various costs. There was no pressure to pay and no pressure to pay them for the labor. I paid them to install the tube since I understand bicycles about as well as my mom understands "The Cloud". They installed and tested it well. I was in-and-out in less than 10 minutes. SIDEBAR: There was a customer ahead of me that was incredibly arrogant and rude. The tech came up to me to diagnose my problem and she said, loudly "AM I INVISIBLE? I WAS HERE FIRST!" She was standing around, not really committed to the line, talking to some random guy. It was an honest mistake and he patiently explained why she didn't look like she was in line. I insisted the tech take her first, and he calmly helped her out. Good on him for keeping his cool! Not sure I would've been able to do the same. read more

I like this shop as it is locally owned and up to date with the latest gear. Yeah, I know there is this one guy that is a little elitist acting, but he's been on the bike scene for a while so maybe he's earned the right? Got my bike tuned up and bought a bell to alert people I'm rolling through when I hit a corner or a hill on the trails of Anchorage. **Side question: Why is there a pic of a chick's face identifying this joint? Narcissistic much? read more

The Bicycle Shop - Bikes Near Me - Anchorage, Alaska

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I bought an xxl specialized gram 29inch tire bike yesterday from this place. I was really skeptical about affording a bike that fits me because I am almost 7ft and 400 lbs but much to my surprise, Nicholas HOOKED me up! I got into a bike below my max budget and just got back from my first ride and feeling great. So stoked to ride more this summer and get into shapes other then round :-) I highly recommend this place - Nicholas is the best! Thank you read more

The best bike shop in town!!! Lots of good bikes and they enjoy building custom bikes for you. I have always been really impressed with how they do things over there... and have purchased three bikes from them so far. Incredibly knowledgeable staff and awesome customer service. read more

I bought my daughters' bikes here years ago and I got my money's worth. They got so much use at home ant even travelled with us to Canada! When they outgrew them, I brought them back and was able to trade them in for a bike for my youngest daughter. The owner personally met with me and took care of me. I encourage anyone who needs a bike or advice to go see these guys! Thank you Bicycle Shop! read more

Bike Mechanics are helpful and highly knowledgeable. But the sales people lack customer service and are at times very arrogant. I have been here many times and have encountered multiple arrogant sales employees. The bike mechanics are great and very helpful just not the sales people. To be fair about 2 of the sales people have been good of the 5 or 7 I have had experience with. They either expect you to know everything about bikes and if they think you are incorrect they arrogantly say what they believe is correct. I would love to support this local store but getting good customer service about 20% of the time is unacceptable. Yeah they know about bikes but please, they don't need to make people feel like they know nothing about bikes. read more

This store was listed online as retailer of a line of pet baskets for bicycles. I went in and asked the salesman if he had them and told him I wanted one to go on the back of my bike for a small dog weighing about ten pounds. For the next 20 minutes he told me why I should not buy a pet basket, and if I insisted on endangering myself with one, just to buy a regular wicker basket (now that, he showed me) and jury-rig it to my bike with rope and bungee cords, but never on the front. Like I wrote above, I told him from the get-go I wanted one for the back of my bike, and I told him every time he brought it up after that. He wasn't listening to me. I didn't want to jury-rig a wicker basket to my bike. I wanted a basket made for pets to go on bicycles, that attached properly with whatever accessory equipment was necessary. I wanted to take my little dog riding safely, yet this guy thought a wicker basket tied on with rope was safer for both me and my dog? Ultimately, the choices he gave me were 1) the inexpensive wicker basket I tied on myself somehow with rope and bungee cords, or 2) one of those sporty pet strollers for more than $300, and how am I supposed to get that contraption through the snow? Say what? Those are my *only* choices? He never even showed me a pet basket they actually carried or explained how one would or wouldn't work. I left empty-handed. The trip to the store was a complete waste of my time, and I have no intention of going back for anything. I mean, I appreciate any business that doesn't try to sell me things I don't need or that won't work for me, but this experience went way beyond that. I know people in other states who take their dogs on their bikes, in pet baskets specifically designed for their bikes, all of the time. We can't do the same in Anchorage? This employee was arrogant. Because he wasn't interested in what I was, he made no effort to meet my needs. He did not send me away with something that would work for me, nor even a plan to get something. If the store's employees have no interest in selling me something I am actively seeking, nor interested in helping me find what I need, then why should I go there for anything? No reason that I can see, so I won't. read more

The Bicycle Shop is Anchorage's year-round stop for all things bicycular. The truth is that I hate bicycling. All the yucky pedaling and annoying gear-shifting and getting gross sweaty while drudging up that stupid hill just to take funny pictures of Uranus... blech! But the Bicycle Shop has crazy magic and when I walk into the store I suddenly believe I'm a Shimano-loving spin fiend who can ride crazy laps for 24 hours at the Kincaid Solstice Rally. The secret is their awesome retail staff, who wow you with mesmerizing insight (it's like they KNOW me!) without being pushy (we both know I don't really NEED winter tires, where's your tassel section?). The other secret is their awesome shop staff, who are repair geniuses and looked at me with appropriate mordancy when I presented my "broken" Stumpjumper that they fixed by completing a gear shift. Like I said... Me No Bikey. read more

The staff almost gives you the feeling like they're doing you a huge favor or you're unconvincing them by bring in your bicycle for service. Picked up my bike from a minor service and they couldn't care less when giving me my bike, just ran my card, I gave them a cash tip and thanked them sincerely but they couldn't even say thanks for giving them the business or the tip. After I got my bicycle home and inspected their work I ended up having to get out my tools and making minor adjustments to the work they did to perfect it. Poor customer service and mechanical work, don't waste your hard earned money and time, go down the street to Speedway Cycles or REI for your bike work. read more

Customer service was great, after I traded the 'kid' for a grown up salesperson. I told a young guy what I was looking for but that I needed some help making the final choice. He showed me a bike and said 'this one is good.' I asked why and he said it has good wheels. As I turned to leave the manager came over, asked a few questions, and sold me the bike I needed. I got a Specialized Camber Comp & love it. Hadn't considered a full suspension until my lesson from that very knowledgable sales guru. I'll definitely return to & recommend this shop, just go straight for a real salesperson & avoid the seasonal helper. read more

Superb, amazing, the absolute best. The staff there, in no particular order the people who helped me: Christina, Nicholas, Zach, Kevin, and Spencer, are so great. They know everything about bikes. They are personable. They want to help. They are funny. They helped me find and fit the bike of my dreams. They talked to me about everything I didn't know that I didn't know. They explained it all to me. And they sold me a really great bike. You will never regret giving this bike shop your business. read more

good bicycle shop! if you need work done on your Cannondale Lefty, this is the place to go, ask for Chris. I was told (by the staff at Huffman Paramount) he's here every day except for Monday and Thursday, I could be wrong though, call to verify. read more

I treat my bicycle pretty roughly and only take it in for repairs when it is almost destroyed. The Bicycle Shop takes my pile of dirty twisted metal and turn it back into a new bicycle. They are amazing. I purchased my Trek from them over ten years ago, and thanks to them I will be driving it for at least another decade. Thanks guys, you rock! read more

They are awesome. I went in today and they were super helpful. I wanted a bearing for my bike. They spent the time to help me fit the stuff. I offer to pay, but they refused. They are being neighborly and helpful to the community. It's good to see business out there helping other people, and not always just concern about the bottom line. read more

Bike shops and bike people can be intimidating to he uninitiated. I was really happy to have excellent help selecting a bike to purchase. He simply laid out the facts and I never felt like he was talking over my head or trying to sell me something that I didn't want to buy. The next day I went for a several mile ride, and something wasn't quite working right. I took it back in, and Chris looked at it right away and fixed the minor problem. Excellent customer service here. I highly recommend the Bicycle Shop. read more

worst customer service I have experienced in a retail store. I have been there twice and will never go back. They are rude and belittling. Ill order online from lower 48 and pay for shipping rather than deal with them again. read more

These people are all about bikes....road bikes, mountain bikes, and they have all the bells and whistles for addons. I just went to get a rack and chatted with a helpful salesperson about biking Denali Park road. Talking to him made me even more excited to get out there. They also have another location on Dimond. read more

Bought a specialized crave comp here about a week ago. So far so good. This is a bike shop. That means a lot of different things to different people. If your expectations are to encounter a bike shop than this pretty much fulfills all expectations. The mechanics are very helpful, albeit over worked. They're overworked because they are good. I had an issue with the free hub on my specialized crave comp that I bought and they replaced my entire wheel set...so I basically like them a lot right now. I recommend buying a new bike here..if you are buying a new specialized bike because they have to stand behind the quality product they sell. read more

Great service, nice guys. There are some sweet bikes in there, but no way I could pull the trigger on a 5k bike! I'm not a bike guru, so I appreciate it when a shop doesn't treat me like a poser, these guys understand customer service. read more

Came in a few times just to shop, was offered assistance but not overwhelmed. When I came in to buy I made it clear why I was there. The person helping was very polite and knowledgeable. I almost bought a hybrid but he asked if I would ever take it off road. I said more than likely yes so he recommends a specialized rockhopper. I have been 100% satisfied with my experiences there. After rising my rock hopper around eklutna I noticed some skipping in the gears. I took it in for my free tune up they offer to everyone who buys a bike there and not only did they fix it they replaced all my gears with a whole new aftermarket set. Totally in love with this place. I plan on taking all of my business there from now on. read more

Had a part that broke on one of my lights and showed it to them they had the replacement they handed it to me free of charge. Another praise they were just slammed busy and they made time to replace my studded tires on the spot show me the correct pads for my brakes and the best chain lube. Customer for life read more

Great merchandise, knowledgable and helpful staff. Merchandise and staff suitable for beginners and elite cyclists. Worth a stop anytime. read more

Holy good service Batman!!! This place has it all, respect, kindness education, and no demeaning or nasty looks when you ask novice questions. A willingness to talk to you about your options and offer up other places that might suit your needs better. They loaned me a special adapter to load my bike onto my car and said just return it when you're done. My son is stoked for his new bike and we are excited to get outside. read more

Brought my old Mongoose bike that the bike shop off south side said wasn't worth the time. The Bicycle shop here on benson not only said they would work on it but tuned it up for a great price! 10/10 would recommend! read more

Came in with a broken free hub and an out of tune specialized. Bike. They quoted me 2-3 days, but the job was done by the end of the day and is in perfect working order. I was thoroughly impressed. read more

They're very helpful and a great resource for buying a bicycle. I've just gotten into bicycling in the last year and they helped me pick out a nice Cannondale with disk brakes. Unfortunately, after a few rides, I was having problems with the caliper rubbing in the disk brake. They told me a little rubbing was normal and sent me on my way. After a few frustrating rides, I fixed it myself. read more

Great bike store; Plenty of different varieties to choose from. Prices are a little high, just like at places like REI, but it's expected in high-end gear. They've been in business for quite a few years, and I can see why; They hire great people who have a lot of information to dispense. Their repair shop at the back of their store is running very professionally and usually does not have a very long waiting period to get your bike back from being repaired. I highly recommend this business. read more

So this is my first review and I felt so strongly about my experience at this place that I had to create this account and tell the world. Worst experience in short of getting mugged. I went there to drop off my bike for a tune up and to correct a ghost shifting problem. It was Tuesday and they said they would give me a call by Friday. Friday came and went without a call. So on Monday I called them they said it was ready. Go to pick it up it was $60, great. This portion is my own fault but I didn't inspect their work before leaving the shop. Didn't think I'd have to but, apparently so. When I get home, I notice that my chain is filthy, the front tire is flat, the rear brake is loose. but hey they wiped down the frame so I guess that costs $60. I take it for a ride a few times and the ghost shifting is still there. I'm certain that nobody even looked at the bike. I took it over to REI and the first thing the guy does is bust out a chain gauge tool. He says its definitely the chain, needs to be replaced. The chain was $15. I was out the door in 20 minutes with my bike. Put the chain on when I get home, go for a 10 mile ride, no ghost shifting. REI was able to look at the bike and diagnose it correctly in a few minutes while the bike shop took almost a week to sit on their asses to do nothing with the bike, but charge me for their incompetence. FUCK THE BIKE SHOP. I honestly have no idea how they stay in business. I wish I could give a negative review. read more

The service shop has done excellent work on our bicycles at reasonable prices. Including tune up in spring, repair of components and some good advice. The shopkeepers might be more respectful. We will support this local business again. read more

Amazing, honest service! It was my first time visiting this store. I was approached immediately upon arriving by multiple people. They helped me find Mountain bike tires for my daughters bike. Quoted me $39 per tire and said they could have it done next day. They called me 35min later saying it was done, and surprised me further by telling me the tires were in fact $25 each! I'm not the type (sadly) to take the time to do reviews but I was so impressed! read more