Very good customer service - the BMW mechanics are competent and will get you back on the road as…read morefast as possible. The mechanic, Bradley, that worked on my bike and Gary, at the desk, are both top notch. Not glad I needed to be there, but glad I was helped by these two.

Can't say enough about the excellent service department. I was a bit hesitant after reading some of…read morethe negative reviews but none of those matched my experience. On a very long trip, noticed a pool of oil on my fork after coming down the Dalton Highway from Deadhorse. Showed up without an appointment, they worked me in and got me back on the road. Thx guys, much appreciated.

The folks here are great! My friend and I were on a long ride from Daytona to Alaska when the…read morekickstand on his Street Glide broke off. We were 60 miles outside of Fairbanks and managed to make it to the dealership at 9pm....camped out in front of the door and met the GM, Demetrius when he got there a little after 8. He got us coffee and offered us doughnuts, assigned his lead tech, Arthur to repair the stand, and we were back on the road in a couple hours - with the bike in better condition than before the stand broke! Kind, swift, and extremely competent service!! Thanks Guys!

Very nice folks at the dealership. Very clean and beautiful bikes in the shop. Great selection of…read moreclothing.

STAY AWAY FROM THIS PLACE IF AT ALL POSSIBLE. This place is…read morealso known as Delta Powersports and is at 1450 Karen Way. They are a Harley and Honda dealer as well as BMW. My only advice would be to stay away from these rip off artists. You would be better off pushing your bike to Anchorage for service. I got a flat on my 2012 Honda Goldwing rear tire and had it towed to their shop on a Monday when they were closed. I showed up first thing the next morning for them to look at it and naturally they did not have a tire for the bike. I called around and found one in Anchorage. They can get parts for their BMW's out of Anchorage the same day but would NOT share with me who the carrier was that delivered from Anchorage to Fairbanks the same day (via air to the airport right next to their dealership). I had to rent a car and drive to Anchorage to get the tire, on the trip back I called and let them know that I had the tire and asked that they put the bike on the rack and remove the wheel ad the end of day so that when I arrived at 7:30 the next morning they could get the new tire on and I could be on my way, they said they would. BTW theses bandits quoted 2.3 hours to install the new rear tire when any other reputable Honda dealer charges between 1.2 and 1.4 hours. When I arrived the next morning with the new tire the bike was still on the floor with the flat tire. The techs arrived between 7:30 and 8:00 and visited and had coffee for 15 minutes before getting started. While my bike still sat on the floor I returned the rental car to the airport and returned about 35 minutes later. At that point the bike was on the rack and the rear wheel was off, so it probably only took about 25 minutes to get that part of the job done. Since they were charging me for 2.3 hours of work they let the wheel sit beside the bike for about 45 minutes before they let some rookie put it on the tire machine and struggle with it for 30 minutes before someone that knew how to use it came along and showed him hoe to get the old tire off and the new tire on. Then they let it sit again for another 30 minutes before putting it back on the bike. Finally they test rode it and gave me the keys and a bill for $380. So, almost 4 hours after they were supposed to start work on the bike I was back on the road. My brother and a friend had 3 tires replaced on their Goldwing's in Nanaimo, BC at the start of our trip and the total labor for them was $306 Canadian and the job was done in less than 90 minutes. I can understand the higher labor rate in Fairbanks but to double the time required to do a simple job (and then let the bike sit idle to use up that time) Is simply a ripoff. I got seriously screwed by these guys. So in summation, STAY AWAY FROM THIS PLACE IF AT ALL POSSIBLE.

Totally Awesome Dealership!!!!…read more Doug Chambers went miles above anything I would have expected in servicing our BMW Riding Group. Doug Stored 7 - BMW R1200GS's for 6 weeks after riding to Fairbanks from San Diego! We stored our bikes in May and returned in late June to continue our Adventure! The storage fees were very reasonable and Doug met our group on Sunday when their dealership was Closed! Thank You Trails End BMW for making our Alaska experience such a great success! Jeff Jensen San Diego, CA