Once a sale is made there is zero customer service after that. I purchased a tub less than a year…read moreago. It was damaged when they delivered it. It took 8 months and many phone calls and visits to the store to get that damage repaired. Now the lid is cracking and the response was you are required to pay a fee AND agree to pay for the full repair or replacement cost before they will come out. There is zero reason why a lid cracks less a year out. Pictures were sent of the damage and since then zero contact again. And you cannot bring the lid in. They won't look at it. I should have just bought a used one. Never again will they have my business and I will be taking them to small claims if I don't get some form of reply from them. Awful customer service.

Can't say enough good things about Linda and the folks at Waterworks. After trying to get a new spa…read morecover from Artic Home unsuccessfully Linda stepped in and found me the perfect cover. 2 visits and 2 phone calls to Artic home and I've yet to hear back from them!

I don't know if this place could be any better! I was invited and signed in by a member…read more Let me list it off to you quick! 1. Friendly bartender and quick service. 2. Free popcorn. With several seasonings to choose from. 3. Darts 4. Pool table 5. Great craft beer selection for such a small bar. 6. Comfy seats 7. Padded bar to lean on. Several TVs available to watch games or otherwise. Apparently burger night Fridays are delicious. Hopefully I'll get to check that out sometime!

I bought my Hot Springs Jettsetter in 2009. From installation to support I have found the company…read moreto be polite and responsive. At installation there was a bit of confusion that caused my electrician bill to be high. Without any hesitation Waterworks said they would cover the excess. A few years ago a small sensor failed - they walked us through what to do on the phone and had a service person out the next day. I have referred a number of friends to Waterworks and they have all purchased through them and are quite happy.

I was checking on service for the spa that came with our house... The young man who was answering…read morethe service phone could certainly use some customer relations training. He was fine right up through when he told me they couldn't service that brand of spa and I asked him if he knew of anyone in Anchorage who did. He suggested I call Mr. Google. Kid, if you ever read this, the customer is entitled to be a smart ass, you're not! When a potential paying customer is asking the "service department" about service, don't be a condescending jerk. Now, what if my spa is broken and I want a new one? My $10,000 will go anyplace but yours! One less place I'll have to compare I guess...

Not a good time at this pool if you have active, energetic kids around preschool or Kindergarten…read moreage! Every 2 minutes the manager or lifeguards were calling me out because my boys were splashing too hard, not entering the pool in the right area, of course running and a bunch of other trivial stuff! I was constantly being monitored and being made to feel I wasn't doing my job as a parent! AND you have to be in the pool with them and pay for yourself; you can't just stay up in the bleachers and watch your kids! You can't even go to the restroom alone for one minute without being confronted for leaving your kids unattended! In past times, it was the lifeguards job to keep the kids in line at the pools, but instead they are relying on the parents to keep up with the kids at all times! And the place is old and falling apart! Chugiak pool is FAR better and friendlier staff!

Wasilla pool staff are excellent, friendly and helpful.read more

Answered every question I asked and more so helpful and very nice especially just a few minutes…read morebefore closing! highly recommend

The gentle in the store assisted us to fix our remote and didn't even charge us after he found the…read moreminor issue.

Right now the Basketball courts are papered and Covid-19 shots are being administered to Military…read morePersonnel and members over age 65. Took mom To get her 1st Dose.

If you have access to the JBER Elmendorf Fitness Center, why do you not utilize it?…read more When you walk in there is a remote Kaladi Brothers Coffee shop set up for coffee and smoothies. Don't forget to look at the flyers on the desk, they offer many different classes or lessons, competitions, events going on around base. They also have certified personal trainers available for your use. Your initial session is free, and then your additional meetings are lower cost than most places around Anchorage. Need a message? This can also be your place. The facility is well kept and has multiple fitness rooms, a swimming pool, basketball courts, a boxing room, a spin room, racquetball courts, saunas and even a track upstairs. The best part though? This gym is free people, FREE. No cost, and offers plenty of machines, weights, space for your workout pleasure if you have access to it.