There are a lot of bad reviews of this place on Yelp. A LOT. And I can see why people would be…read moreupset: the only people who come here are sick or otherwise need medical care. They are likely tired, sore, bleeding, or suffering from other physical issues. They are then told to fill out three forms (who loves medical paperwork?) and then sit in a chair until called. The people at the reception desk can appear unfriendly. There is a fee ($25) involved too. This ain't a day at the beach. I have been here before right when they open during cold season and had to wait in line, only to finally be told that since I had only been sick for 10 days they wouldn't give me antibiotics but I could come back after 14 days. That sucks, and I probably would have left a 1-star review after that experience if I had remembered to. Anyway, I came back recently after work and had a much different experience. Yes, I still had three forms to fill out, and yes I still had to wait in a chair to be called. But they confirmed that they didn't bill additionally for "after hours" visits anymore. I only had to sit about 20 minutes until I saw someone (I had brought magazines to read so I was prepared). And the medical person was friendly and offered several different options to deal with my issue. I had several pleasant interactions with the people at the desk. I can imagine how bored they must get having to repeat the same instructions dozens of times each day. It can come across as unprofessional or apathetic. But I took the time to be friendly to them, and they returned the gesture. They also said mornings are much busier than evenings (though in an emergency... you go when you have to go). I've seen both ends of the spectrum but my recent experience was great and I learned a few tips for the future (be kind, go in the evening, bring something to read, etc.). Hopefully I won't have to be back, but if I do I will be prepared.

Tried to get into a Dermatologist prior to this but was told they were booking into June. That's…read morethe only reason I went there. NP Susaye Smith prescribed a topical Rx when I asked for oral. What she prescribed was not even covered by my insurance. When I called the office to speak to her she would not let me get a word in edgewise and rudely continued with raising her voice, admonishing me even though I asked her if I could please speak. Nope-- she just kept on going. Receptionist very curt & abrupt answering the phone also, kept putting me on hold & also kept talking over me. What has happened to healthcare for the elderly in this country? Encountering this type of treatment is like a slap in the face! Paid co-pay of $40.00 for nothing! Avoid this place at any cost!

Terrible service for the past 3 years I've lived in Troy. The receptionists are always rude, short,…read moreand it feels like you're bothering them. The doctors here are simply okay, but not worth the trouble you need to go through to actually schedule an appointment. These receptionists will leave a single voicemail 2 weeks prior before canceling your appointment without making an attempt to check back in. Never have I experienced such lack of professionalism and care from a group of "medical experts". I need to drive 45 minutes to see another team, but it will be work it to never set foot in Troy Family Health Center again.

I came here because it was an emergency and I should have just allowed myself to die!…read more I didn't have to wait long in the lobby and I thought when they showed me to the room that I'd be seen soon enough. Boy was I wrong! When the doctor finally came in the room, he found it necessary to leave the room several times for no real reason so I spent most of my time waiting rather than getting any actual medical attention. I get more attention at the deli section in walmart!!!! I basically wasted several HOURS here and felt like a cow more than a patient. I'd rather die than come here again.

Over the years we have been summering in Pittsfield and Lenox, I have many times used the medical…read morefacilities of the Berkshire Health Systems. Urgent Care walk-in clinics are outstanding. Today Victoria took care of me. Her patience, sense of humor, and competence were exceptional.

New sister company, which needs to be added to this site…read more Berkshire Health Systems Urgent Care, Lenox 489 Pittsfield Road (at The Center. S of Guido's) Lenox, MA 01240 Clean, neat, spacious, new. Super friendly, careful, professional staff. Examined by a calm Nurse Practitioner, who had extensive ER experience at Berkshire Med. Hospital. In-house lab that processed urinalysis immediately. Practitioner wrote prescription that I had filled at the CVS next door. Mid-day, Thursday, encounter took about an hour. Called ahead for appointment. 413-997-0930

I have been here many times over the years. Even now that I don't live in Clifton Park, their hours…read moreseem better than the other places so I come here. I arrive nice and early before they open because they are always busy and the lines form early. I can't say I like them, but that is probably because I am sick if I am here and I am meeting new doctors I don't know. They are very hesitant to prescribe antibiotics, even after having cold or flu like symptoms for 10 days or more. I was told "two weeks" before they would write a prescription. Perhaps that is a federal policy? I don't know. If you are sick and need help fast, come here. Or, better yet, just don't get sick at all.

This is the best walk-in I've ever been to. Everyone on the staff was friendly, the wait wasn't…read morelong, and the doctor took his time understanding my issue. The service was so positive I've decided to set up with a primary care here. It wasn't like the Ellis factory where it takes forever and you wait in the second waiting room for an hour just to get 5 minutes with a burnt out DR.

I went with my husband to St. Peter's Hospital today Aug 14, for my husband to see Dr. Shaheen…read moreRahman and while sitting in the examining room I noticed the wastebasket just about overflowing with waste I was very concerned about germs when Dr. Rahman came into the room he took his foot to push the waste down in the wastebasket I didn't think that was very professional at all, that wastebasket should have been emptyed. I was very put out about this it makes you wonder how clean are they there.

All of my doctors are Saint Peter's doctors -- I've been a patient since I moved to the capital…read moreregion about 15 years ago. Great communication, great providers.

it's been several months, but I can't get this off my mind. The doctor I saw for a burn here in…read moreJanuary was very rude and dismissive. He barely spoke to me, didn't ask about my symptoms, only handed me a fresh piece of tape so I could stick my own bandage back on. (Sweet? ) He did not ask about the injury or what I experienced afterward- which would have informed a diagnosis, had he been interested in making a correct one. He handed me a printout about burns on my way out. Maybe he could try talking to a patient instead of providing reading material that is available on the internet- that I'd already seen- which prompted me to go to urgent care in the first place. Thanks, WebMD! AMC EmUrgent Care, not so much. (On the other hand, the receptionist and triage nurse were very nice.) There are 5 urgent cares in this area. I really wish I hadn't gone to this one!

A total waste of time ,after taking payment ,they took an XRay which turned out to have been…read moremisread .I was told I should go to another facility in Malta for better care.There I could get blood work ,& a COVID test quickly. Why can't they do that?They charged me for a COVID test but it takes 3days to get results .I asked for a copy of my XRay & was told the machine was broken ,it had been broken for months they stated They actually wanted me to go out of my way to Guilderland to pick up a copy. This while sick as a dog & heading in the opposite direction to Malta after wasting my hrs in this facility .I told them to send it to this facility & I would pick it up later.It took forever for them to figure out how to do it I went to Malta where I had to wait more hrs.Atleast they were able to do blood work & COVID & give results right away not in days.I told them the Dr saw a shadow on my lung in the X-ray.They tried to get the results but even 12 hrs later AM's radiologist still had not read it.Like the COVID test they send out to LabCorp ,getting an XRay read can take days .So they had to take the same X-ray again ,that meant the insurance company paid twice,& I had to be exposed to more radiation that day.

I made an appointment for 2:30, I checked in at 2:16. Waited 2 hours just to see doctor then waited…read moreanother hour for X-ray results. Supposed to be "Urgent " care. I didn't expect to get right in, but I didn't think I would have to wait 3 hours.

Four o'clock appt for what might be a tick bite. All was quiet. Waiting room empty. Still, I waited…read more25 minutes to be put in a freezing cold examination room (a/c was cranking). I was left there. After 35 more minutes, I had to leave. They said, "sorry, we had a couple of emergencies come in" but the place was dead quiet and the staff were calm and relaxed. I hate urgent care because I never know what the outcome will be. This was a bad experience today .

See the real review page for this hospital here:…read more https://www.yelp.com/biz/samaritan-hospital-troy There is a story by someone there who was turned away without treatment for sepsis, and another person whose appendix was taken out unnecessarily. I was recently turned away without treatment for suicidal feelings. They gave me nothing but a bill, after holding me there against my will. No doctor, no therapist, no follow up to help me get back on my feet. Just a bill and cruel words. Beware the nurse with the Nickelodeon tattoo.

Care is sooo poor. Daughter was sent there by ambulance and put in a triage room 2 for like two…read morehours and nobody, came in but once and that when she was brought in. Was told she was getting blood work and ct scan. Guess what two hours later nothing. Put her call bell on for 49 minutes, (Yes she timed it) and guess what someone shut it off at the nurses station and yes she turned it back on and still nobody came. by the third hour, rolled around, the nurse let me into see her. Call bell was put on again for another 20 minutes and as u can guess nothing. So my daughter pulled out her IV and had to go yes, you guessed it had to find the nurse to them she leaving and HE said ok!!! Now has to wait to see a specialist soon. Oh before all this happened, I seen to other ladies walk out the Emergency room no the waiting room the ER and stated "its been four hours and nothing." So if you like be Neglected, this is the hospital and emergency room for you!!! Horrible from check in to the ER, never again!!!

Fast service. Dr. Rob and the staff were exceptional. It was a Sunday and I was an out of towner…read more They helped me TRY to find an open pharmacy on a Sunday night. Good luck in Latham. Even Walmart was closed. Dr. Rob came through with medication so I didn't need a pharmacy until I fly home. It will be waiting for me! Thank you!

Gave me a hard time about insurance which has never happened in the multiple times i have been this…read moreyear. I recommend Albany Med Urgent Care

I went to the Ortho NY CP Urgent Care Walk in after a week of back and leg pain…read more The clinic was down two providers and very busy. The Medical Assistant who checked me in at the clinic called over to Ortho NY to see if a doctor was available. Within 15 minutes, I was escorted to the Ortho NY office on the same floor. I felt fortunate to be able to see a MD without a scheduled appointment. Within a reasonable amount of time, I had X-rays taken and Dr. Polishchuk, an orthopedic MD, met with me. He evaluated the X-rays and asked me questions about my pain. Not only was he knowledgeable, he had excellent interpersonal skills. He was a good listener and communicator. He diagnosed my condition as Lumbar Sciatica. He explained a treatment plan of OTC meds and exercise. He gave me a printout of home exercises as well as a script for Physical Therapy. Office staff 5 stars Medical Assistant 5 stars Xray tech 5 stars plus! Physician 5 stars plus! Waiting rooms and parking were great.