After an initial scheduling hiccup that was not the fault of this particular facility -- looking at…read moreyou, unhelpful telephone "virtual assistant" -- the care itself was great. Had to kill a couple of hours but I expect some unpredictability at a walk-in clinic, anyway. The staff was friendly & patient with my daughter, and elicited good behavior which was in turn rewarded with some small toys that left her happy instead of distressed at the visit. An especially big shout out to Dr. Michael Ungerland. (Technically, he's a PA... but, in my experience, that frequently translates to "Physician without an Attitude."). He's a champ, and I'd seek him out again. One always hopes not to need medical attention, but it's comforting to have a go-to care facility while traveling.

Terrible rude nurses, the doctor came into the room after more than an hour just to be meet by a…read moredoctor that don't seem to want to help people that need help and angry. I do not recommend this place! And they have the A/C blasting in the room they put you in and shit the door on you

We went to the Urgent Care in the early afternoon after my 2-year old son cut his chin, It was…read morerelatively minor and a clean cut, but would need to be closed. I checked into the Urgent Care Center and then waited over 2 hours in the waiting room before seeing anyone. They did not triage anyone who registered, it was just first-come, first-served. People with sore throats were seen before my son, who was bleeding all over the place. When we finally got into an exam room, the nurse (who was less than friendly) washed his chin and told me that the doctor would be in soon. A few minutes later, a PA shows up and proceeds to tell me that she can't glue his chin because the tissues were too swollen and would need to be trimmed (in my opinion, probably as a result of waiting so long), that my son will need stitches and that she doesn't do trimming or stitches and there was no doctor in the office. So, after waiting ~2 1/2 hours to finally see any medical personnel, they tell me that I have to go to the ER instead. If they actually did TRIAGE when I first got there (like any other Urgent Care or ER I've ever been to), they could have referred me immediately to the ER and I could have saved a lot of time and money since they also billed me for doing absolutely nothing but telling me I needed to bring him somewhere else. (On a side note, the Ellis ER got us in and out in about 30 minutes). I would avoid this Urgent Care, there's a total lack of process or organization and the staff is less than friendly. I guess it's ok if you have a sore throat or congestion, but beyond that, they seem incapable of taking care of minor medical problems that shouldn't require a trip to the ER.

Don't go here. Saw a Dr. Shin, who clearly needs to go back to medical school. (maybe he didn't go…read morein the first place and he wears the lab coat to impress) Scary dumb. Scary advice given. A dog may have been able to help me more than this idiot. Sorry to be so negative, but my experience with the doc was sad and pathetic. I suggest, if it's urgent, go to St. Peter's E.R. in Albany. Or even ask your cousin, who just woke up, what to do, before seeing this doc. Wait was long. Receptionist was aloof. Location was a challenge, too. Go elsewhere!

Took my son to this location. I usually never have a problem with the Balltown road location. The…read morewoman up front told me to put a mask on my son (even though they're optional). So we did. The check in women had no personable skills. Her customer service wasn't very nice. Then, we get walked into a room that had crumbs on the table. Obviously it wasn't wiped down, prior to us. The nurse came in and scared my son with the swab stick, told him she was swabbing and he would gag. Scared the crap out of my 6 year old the way she said it. He opened his mouth she attempted to swab, he moved and she said, "don't touch my hand in a rude voice". Unbelievable, the staff here. The dr came in and she seemed personable but only comment was that her hair wasn't groomed which made sense why the cleanliness of the room wasn't made important before arrival. I do not recommend this location at all.

I saw Phillips, S PA. She had awesome bed side manner. The front desk staff was also very helpful…read moreand resourceful. Wait time for a walk in clinic was less than 45 min when I walked in around noon time. I was happy with the care I received

Super fast and kind staff. I was out of there in less than an hour. I had X-rays done as soon as I…read morearrived. Loved it

Very clean and the staff was very nice. My Dr's office forgot to send a script and the staff went…read moreout of their way to help. Parking spaces in front that are only for patients is a nice touch. The waiting area is comfortable and spread out. I felt very comfortable.

All these people expecting top notch hospital care and no wait have extremely high expectations…read more Urgent care is for urgent care, not absolute emergencies, not routine care or follow up care. That said, I have used this place a few times and other than the wait, which should absolutely be expected from any urgent care facility, they were pleasant and attentive. Had to take a friend here who was unwell with an oral infection and fever. They were understaffed, but checked back with us frequently. After seeing the nurse and the PA they ran a few tests and determined she had a server bacterial infection. Administered IV fluids and IV antibiotics as well as kept us there for monitoring for a couple hours. Again, with the exception of the expected wait times, it was a pleasant experience from the staff, and they discovered a deeper issue that was potentially life threatening.

If you arrive before 8 PM, you may get better service. If it's later than that, do yourself a favor…read moreand go to a real emergency room. Very nice staff and providers but SLOW. My daughter was experiencing severe, stabbing abdominal pain. We waited nearly 2 hours in the waiting room, followed by another 2 hours in an exam room before a provider finally came in. After a very brief exam consisting of little more than touching her abdomen, we were told they would run labs and give her Pepcid or Maalox for what was described as a possible upset stomach. At that point, we had already been there for 4 hours, and my daughter was still in significant pain. Then we learned that the lab results would take another couple of hours to return and that the facility does not have ultrasound capability at night. That information should have been communicated during triage. Had we known 4 hours earlier that they could not perform one of the most common tests used to evaluate abdominal pain, we would have gone directly to an emergency room. We left with no answers, no diagnosis, and a child who was still in acute pain. I'll be checking the lab results on the patient portal in two hours and seeking emergency care elsewhere if her condition worsens. This was an extremely frustrating and disappointing experience, and I would not rely on this facility for serious medical treatment or any condition that may require imaging. I am going to assume that they are understaffed and underfunded.

There are a lot of bad reviews of this place on Yelp. A LOT. And I can see why people would be…read moreupset: the only people who come here are sick or otherwise need medical care. They are likely tired, sore, bleeding, or suffering from other physical issues. They are then told to fill out three forms (who loves medical paperwork?) and then sit in a chair until called. The people at the reception desk can appear unfriendly. There is a fee ($25) involved too. This ain't a day at the beach. I have been here before right when they open during cold season and had to wait in line, only to finally be told that since I had only been sick for 10 days they wouldn't give me antibiotics but I could come back after 14 days. That sucks, and I probably would have left a 1-star review after that experience if I had remembered to. Anyway, I came back recently after work and had a much different experience. Yes, I still had three forms to fill out, and yes I still had to wait in a chair to be called. But they confirmed that they didn't bill additionally for "after hours" visits anymore. I only had to sit about 20 minutes until I saw someone (I had brought magazines to read so I was prepared). And the medical person was friendly and offered several different options to deal with my issue. I had several pleasant interactions with the people at the desk. I can imagine how bored they must get having to repeat the same instructions dozens of times each day. It can come across as unprofessional or apathetic. But I took the time to be friendly to them, and they returned the gesture. They also said mornings are much busier than evenings (though in an emergency... you go when you have to go). I've seen both ends of the spectrum but my recent experience was great and I learned a few tips for the future (be kind, go in the evening, bring something to read, etc.). Hopefully I won't have to be back, but if I do I will be prepared.

Tried to get into a Dermatologist prior to this but was told they were booking into June. That's…read morethe only reason I went there. NP Susaye Smith prescribed a topical Rx when I asked for oral. What she prescribed was not even covered by my insurance. When I called the office to speak to her she would not let me get a word in edgewise and rudely continued with raising her voice, admonishing me even though I asked her if I could please speak. Nope-- she just kept on going. Receptionist very curt & abrupt answering the phone also, kept putting me on hold & also kept talking over me. What has happened to healthcare for the elderly in this country? Encountering this type of treatment is like a slap in the face! Paid co-pay of $40.00 for nothing! Avoid this place at any cost!

I have been here many times over the years. Even now that I don't live in Clifton Park, their hours…read moreseem better than the other places so I come here. I arrive nice and early before they open because they are always busy and the lines form early. I can't say I like them, but that is probably because I am sick if I am here and I am meeting new doctors I don't know. They are very hesitant to prescribe antibiotics, even after having cold or flu like symptoms for 10 days or more. I was told "two weeks" before they would write a prescription. Perhaps that is a federal policy? I don't know. If you are sick and need help fast, come here. Or, better yet, just don't get sick at all.

This is the best walk-in I've ever been to. Everyone on the staff was friendly, the wait wasn't…read morelong, and the doctor took his time understanding my issue. The service was so positive I've decided to set up with a primary care here. It wasn't like the Ellis factory where it takes forever and you wait in the second waiting room for an hour just to get 5 minutes with a burnt out DR.

Everyone in my family has been to this EmUrgent Care location at least once. Each time we were…read moretreated with kindness and respect, and were in and out in an hour or less. Sometimes I wish they could be our primary care provider! It's clearly not a pediatric urgent care, but the staff was great with my son. They even have a helium tank and balloons for the most discerning of toddlers.

I am so impressed with this place. The first time we went, we got there about 15 minutes before…read moreclosing and fully expected to be rushed back out the door. Not only were we not rushed, but the doctor spent time talking to us in a way that seemed like she was interested in a holistic approach to health care. The second visit involved x-rays and an immediate referral to a bone and joint practice. The EmUrgent Care doctor actually called later that day to see how things had gone.

Fast service. Dr. Rob and the staff were exceptional. It was a Sunday and I was an out of towner…read more They helped me TRY to find an open pharmacy on a Sunday night. Good luck in Latham. Even Walmart was closed. Dr. Rob came through with medication so I didn't need a pharmacy until I fly home. It will be waiting for me! Thank you!

Gave me a hard time about insurance which has never happened in the multiple times i have been this…read moreyear. I recommend Albany Med Urgent Care