Leather belt shortening. Excellent results, quick turnaround & reasonable price compared to buying…read morenew.

The service was A CLASS. The quality of work exceptional, and both times I was there to get work…read moredone I would be waiting in my car for them to open and he would be early and I was in and out fast !

What a cool little shop nestled in a tiny old-fashioned strip mall between a bodega on one side and…read morea jewelry repair shop on the other! The lovely gentleman inside looked at my sneaker which needed some stitching and offered to do it while I waited. Ten minutes later my sneaker looked perfectly new! And it cost nearly nothing! Couldn't resist visiting for a few minutes, during which Marco told me the shop has been there since 1969. This pleasant encounter almost made me wish I had other shoes needing repair! Think ill run home and go through my closet! Thank you for great service!

This is the best shoe repair place that I know of. It is hard to find such an establishment in this…read moreera of "wear it out and throw it away". My shoes came back quickly, looking brand new and at a very reasonable price.

Dear Mr. Lon, i cant thank you enough! you made my visit there one of a kind! you made me and my…read morekids welcome! and they just really enjoyed your kindness and everything you were telling them! you very rarely find this kind of customer service anywhere now days! thanks for everything you did for my kids and i!

Great experience buying my boots. Lon was very kind and super helpful. I'll def be backread more

Needed a new rag top on my convertible and didn't want to have to go all the way to Lincoln City…read more This place was referred by several people so I called him, took the car in, and he got everything ordered. There was one part that was the wrong piece so it took a little bit longer than anticipated but once everything was done I was quite pleased with the work. No more raggedy rag top.

Never returns phone messages, so, rather Then wait for him, I would rather drive to Albany or…read moreCorvallis to have heel plates put on my clogs.

I'm a leather hobbyist, and I buy my leather working tools and supplies here. I've always had good…read morecustomer experiences here and will continue buying from them.

My go-to for having shoes serviced. My son has really wide feet so I get his shoes stretched out…read morehere, a real life-saver. I've had hiking boots stretched here too, prices are reasonable. I've also purchased leather for crafting here at excellent prices.

They really do a great job fixing, building up any shoes you have! They are very nice at the shop…read moreand on the phone. But-of course there is a but, they are extremely slow at doing the great job!!! 4-5 weeks on a more intense repair, ie shoe build up! And the kicker is - you pay up front! Before you see the job that is done, or you can't pick them up for a month or more. This is the only problem. There is not another cobbler choice in Eugene!! I have read that someone calls and needs an emergency heel or strap replaced-I am happy for them. A different tech does those repairs, than my extensive build up. I must tell you that they are very good! In fact when I moved to Texas for a while I UPS'd my shoes to them! So, I must adjust to their schedule!! If you can-you be extremely satisfied!!!

This place is fast! I dropped off my motorcycle boots* in early Jan I think and they had them…read moredone by the end of the month! I asked for them to get them done as soon a possible without having to pay a rush fee, since this is a safety issue (they're my only pair of armored riding boots). Brought them in because their tread was almost completely fine and I was spying on rocks/ gravel a little. Price was kind of high, but they look great and it's way cheaper than buying a new pair! *I had to buy these boots years ago because they were the only vegan ones I could find. Track boots aren't supposed to have much tread so your foot doesn't get pulled off the peg dangerously. However, I ride a cruiser and only do street riding, so some tread is fine.

If you want high quality shoes come here. They have great customer service and a wide variety of…read moreshoes to pick from.

This review solely (heh) concerns the shoe repair shop. You access the shoe repair through the…read morestore. It's a nice place, although getting in and out of the parking lot sucks due to speed, blind corners, and giant hill coming in and out. The shoe repair prices are lower than at other shops, and the work is good. I recently dropped off three pairs. They call you when the shoes are ready. A week and a half later I was in the area, and decided to call to see if they were ready. Well. First thing to know about Burch's shoe repair - they usually don't answer the phone. You need to leave a message and the "counter girl" will later return your call. So I decided to come in to check. That was a mistake. You ring the doorbell and, well, I guess I must have interrupted some shoe repair, because this guy was not happy to see me, brusquely telling me I will be called when the shoes are ready. Fine. I later picked up the shoes. One pair looked a little different, but I figured it was just that I had not seen the shoes in a while. At home, I realized my heel cups were missing. The insoles for my boots were returned. So I called them (left a message of course) and asked if they had them. She later called me to say they didn't see them. *I* certainly don't have them, and I have reason to believe I left them in like I did the other pair. So I asked her if they would compensate me to replace the heel cups. I agreed with her that a big fat $10 would be enough - although driving back and forth to this dumb shop is costing me some too. She called back after speaking with the boss, who said that it is "against policy" to compensate me for what they lost, and it's "my responsibility" that I didn't remove the heel cups before dropping the shoes off, which was news to me. Anyway, they do get a star simply because the repairs are good. And this review unfortunately has nothing to do with the shoe store; if they want to conglomerate the reviews this is what you get.

Ivan fixed my handbag!…read more I had a flight in 4 hours and needed my bag fixed before going to the airport. My husband took it to the Totem Pole Shoe Repair, and Ivan fixed the bag while my husband waited. I'm incredibly grateful to Ivan for rushing this particular job because the bag is my perfect travel bag. We will continue doing business at this establishment. See you soon, Ivan!

10/10 some masterful restoring of a pair of suede boots that I figured were toast. Buffed and…read morecleaned four pairs in total with quick turnaround and a fair price. Best in the Vancouver area for sure

I love being able to get my shoes repaired close to home and help reduce waste while also…read moresupporting a local business. This place is no-nonsense, you go in, tell them what is wrong with the shoe and they repair it. The place is exactly what you want a shoe repair shop to look like which is cluttered, full of shoes, and very clearly with workspace in the back. Its nice to know that places like this still exist with people who know they're trade. We are all so far removed from so much of the day to day goods we consume that its a good reminder that people are still relevant. The parking in downtown Beaverton can be a bit full sometimes but this place is easy to get to and find. They also have a rather open ended repair window estimate so I am glad that I wasn't in a rush or deadline.

Heard a lot of great things and some suspicious but my first hands on personal experience?…read more Not exactly what I hoped for but genuinely real? So appreciated?? To be continued....? First time experiencing this service so will let yall know? But three weeks for glue service on one pair of shoes seems crazy but fair pricing!!