Go to spot for when I need an oil change. Love that you can make an appointment via text. Staff is…read moresuper friendly & the price is reasonable. My car is usually done pretty quick. I'll continue to bring in my car for service.

Hello Scott Mathis here, an update to my last review. Was very satisfied with their work and was…read moretaken care of the next day. Just today April first I went by to inquire about a motor in my window the secretary there said she had an opening April 29th, bummer No can do on that one There is some nice weather coming up need that window going up and down. Anyway if you need something done right away that might not happen. That's too bad I was hoping they would be my go to mechanic that was right across the street but I guess I can only use them if it's not an emergency anddon't need it done now. That worked the last time but not this time. Scott

Absolutely amazing place! The only place I will take my Volvo XC90. Very knowledgeable staff,…read moremechanic is great to work with.

This shop ripped me off. They charged way too much and didn't even fix the issue with my car.read more

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

Always dread finding a mechanic shop, glad I found them. I had my drivers side window fail and…read morewasn't looking forward to getting it repaired. They got me in quickly with a fair quote. They got the work done the same day and even cleaned up some of the mess I made with my quick repair. I would totally trust this shop if I need them in the future

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

This is a follow-up review for work done in January at Jones about a leaky "cyclops" brake light…read moreseal. The first effort to reseal the leak worked for a while, but then didn't, so I took the car back for a second effort with a more specific notion of where the leak was located. With the second effort, it seems that the problem has now been fixed. It's one that has troubled my brand, model, and year long enough to become known to the manufacturer for trouble. And with Jones' help and advice, I now know how to prevent its recurrence. Jones Auto Clinic in Tacoma seems to be very cued into customer service. Since both of my appointments there required them to spend more than just a few hours to get the work done right, they offered me a complementary ride back to my home and then delivered my car back to me in my driveway when the work was completed. WOW! That is Customer Service. Customer service and satisfaction are important to me, too. They didn't charge me for the second visit that I hope has fixed the problem I went in for initially, and I appreciate that, too. Thanks, Gaven and Luke and the rest of the Team at Jones Automotive Clinic in Tacoma. DW in Tacoma

They may come up with random issues that are not at risk to the car and overcharge you for the…read moreservicing of said issues. Nothing was fixed on my car (keep in mind) after dropping $1,400 for 3 hours of their labor. New warning lights appeared on my dash after getting my car back from them and they denied having anything to do with it. (Permanent TRAC OFF and VSC lights). Absolute dump of an auto shop, they ripped me off horribly. You're much better taking your Lexus to Greg's Japanese Auto or elsewhere.

Wonderful service and friendly attentive staff. Oil change and belt replacement. This will be my…read morego to place for my soon to be classic Beemer.

Top-notch service and knowledge. No pressure to have repairs performed that you don't need, though…read morethey will inspect the vehicle and let you know what may need work in the future. The staff is very professional and friendly. Prices may be a bit lower than the high-end dealerships, but it's a close call. They also provide a ride if you need one. Communication is wonderful via text message. I highly recommend checking them out, especially if you have a higher-end foreign vehicle.

I've been to this shop three times now, all for routine maintenance on two separate vehicles (two…read moreoil changes, brake fluid flush and a front brake job). I've interacted with multiple advisors and a mechanic and so far the experience has been excellent. Communication has been solid, their pricing is in line with other places, they use good quality parts and fluids, and they have an excellent warranty. Can't find anything to complain about.

These people need a lesson in customer service for real! I took my car in there to find out if my…read morefour-year-old transmission was still under warranty. They charged me $189 to do unnecessary tests only to tell me that it wasn't?? Why wouldn't you just tell me that upfront? WTF

Absolutely fantastic! I had a breakdown that almost ruined my weekend. Called Mary's on a…read moresuggestion from a friend. Not only did they get my Jeep in immediately but they also fixed my steering in record time for less than the other shops I called DID I MENTION SAME DAY SERVICE! we now take all our vehicles to her, including our Benz. 10 out of 10 BEST SERVICE AROUND The owner Mary is a compassionate lady that treats her customers incredibly well.

I took my daughter's Prius to Mary's simply because they were close, and her car was bad enough I…read moredid not want to drive it very far. They fixed it for way less than what I was expecting, and this tells me they are fair and not trying to gouge people. They also allowed me to keep the car there for several days due to me being out of town. Five star service, but I'll knock one half star off for communication. I left a note with the key saying I'd be out of town, with instructions on how to get a hold of me, my wife, or my daughter. I ended up calling them a week later (from Mexico) asking about the car. In fairness to them, I gave an okay to repair if less than a certain price point, and they fixed it accordingly. Four and a half stars - would go there again.

Bucky's compete auto repair was single handled saved by their Customer Relations Rep and their team…read moreover in Puyallup. At the end of the day it comes down to being Human and cultivating relationships. We're all trying to make it and do right by ourselves & each other in doing so. I'm grateful for their manager & team at Puyallup. I have a 1987 760 Volvo that needed maintenance and overall a diagnostic. (Old car doesn't have new chips) I've been to two shops getting this car worked on since May 7th, - thankfully Brian in Puyallup and his team took over the vehicle and immediately started figuring out what & why after everything they've done at the other shops, it wasn't running.. Being and older car , they were aware it needs a little extra patience and research to be worked on efficiently. I'm aware not everyone will have all the answers, that's never expected, we are human. What I appreciated the most was the immediate initiative to take care of us. Instead of sending me off with more questions than answers or a non-running vehicle. Thank you Damian and Brian!

I usually stay away from chains but this Bucky's location is incredible. The staff are…read moreknowledgeable, fair, and will work hard to solve the issues with your car. Shelby is honest and communicates clearly about the service they perform. I've had a complicated and expensive issue with my Nissan (not buying another Nissan again!) that has brought me into several shops. This Bucky's has done the most thorough job troubleshooting and has figured out how to save me a ton of money by simply taking their time and getting it right.