This past Saturday marked our second visit with our new puppy. We were really just shopping around…read morelooking for a new vet, but honestly, we have no reason to look elsewhere. Great staff, calm, understanding, and informative. Would definitely recommend.

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

We have been using Rockwall Veterinary Hospital for a dozen years and have always had top notch…read moreservice. Great empathy with the loss of 1 of our pets and always a friendly environment. Highly recommend.

Dr. Loftis is one of the caring veterinarians I have ever known. I help a 94 year old lady who was…read morethe owner of a maltipoo fur baby. He prescribed cardiac medicine for the dog that kept him alive for several years and then drained the fluid from around his heart until the final decision was made that the dog needed to be euthanized . All through this, Dr. Loftis was understanding and never overcharged

I took my Pooch there for the first time and they did a great job with her. She's not difficult to…read moredeal with anyway but they took their time with her and me and answered my questions and was very patient. The 400 dollar was a bit higher than I expected but it was a lot of shots for her yearly vaccinations. And one is good for three years. I moved from another town and loved our previous vet but needed one closer to home for emergencies. I believe that we have found our new Vet.

I do not want to go into the details because it's too late anyways. We are one less animal in our…read morehome from being misdiagnosed.

Took my 3y/o pet to the vet. Let it be abundantly clear I was never warned that the procedure I…read moredropped her off for could kill her. My pet died from the procedure, NOT the reason I took her in. I was never warned it would be a possibility. I didn't think I had to say goodbye. They then took 1 month to give me the ashes. I'm devastated I wasn't prepared and it never crossed my mind once my pet could die in their care. I never said bye. I was so happy dropping her off thinking I'd get a phone call within a few hours to pick her up.

The staff at Stonebridge is fantastic. They gave amazing care to my senior dog. Truly angels here…read moreon Earth!

Zero stars if I could. My dog is potentially dying AT THIS MOMENT and the RUDE night management…read moresaid I would need an appointment for an emergency. I wanted my dog to go back to his normal pet hospital and I cannot believe I ever allowed him to go there. 0/10 I'm sure other staff is great but the rude ass lady on the phone needs to be fired IMMEDIATELY.

Yesterday, we took our four month old puppy in to get fixed, have a hernia repair, and have her…read morepalate shortened (she is brachycephalic, and we wanted to improve her breathing). We got a call a few hours after we dropped her off that she died during surgery. this was a puppy who was up-to-date on her shots, had just had a checkup, and was in overall good health aside from the breathing issues. She was young, happy, full of life, and healthy. We were horrified after receiving the call and went down to the vet as soon as possible to see her one last time. She was lying on the table still... lifeless. When we left the vet came to us and gave us the bill. She said she took $300 off for killing our dog. so they still charged us $350 and now an extra $160 for the cremation services. my wife and I were stunned. They killed our dog and charged us $500 for it? We essentially paid them $500 to kill our healthy, sweet puppy. I've never dealt with more cruel, greedy, awful people in my life. I'm sure they've moved on and are just happy to have gotten paid for their "service". If you love your pets, I implore you to go somewhere else. There was no accountability taken for what was done. Our puppy is dead, and that's that. On top of that. A dog had been hit and was being taken back into the operating area, and my wife and I received glares from multiple employees there like we were inconveniencing them by being there.

i'm new to the area and have been procrastinating choosing a new vet, my cat wasn't feeling himself…read moresuddenly so i chose to take him to premier vet care and they did such a great job! i have a very timid/shy cat and he loved and felt comfortable with every single person that helped us. Thank you to the team at premier vet care for going above and beyond! I'll continue taking all my fur babies here.

Original Vet was awesome, I begin to notice chances that weren't good and found out the owner had…read moresold his place and the new owner wasn't taking care of anything. Groomer was told to avoid talking to me since they double vaccinated one of my puppies! I was very upset along with my husband had passed away. I watched my puppy to make sure he was ok. Needless to say I left. I've been gone since July/Aug 2023.

Dr. Desiree gives an option to people whose pets hate going to the vet. It was time to put down our…read moresweet sissy so Desiree came to our home and helped us pass sissy peacefully and quiet. She is an angel for pets.

Dr. Desiree was the most kind and patient person. Her "bedside manner" was impeccable and was…read moreexactly what we needed as we said goodbye to our chocolate lab. She wasn't in any rush and listened to all of our stories with such interest. It was so therapeutic to be able to talk so much about our sweet dog as we were saying our final goodbyes to him in the comfort of our own home. I fully and wholeheartedly recommend her to help you, your family, and your sweet pet through such a difficult time as having to choose to say goodbye to your beloved friend. She was also amazing with our 7 year old, explaining what was going to happen in such a gentle way. Thank you Desiree!

We have been taking our dogs and cats to Pet Doctor for 3 1/2 years. They are a great team and…read morehave taken very good care of our fur babies. Always have a positive and pleasant attitudes. They are attentive and gentle with our pets. Never a long wait. They go the extra mile -- even carrying dog food out to my car. A medical technician even kept a smile on his face when my dog literally pooped in his smock pocket. Everyone laughed. Great people who take good care of animals and their owners.

After being a loyal client for over 5 years, I'm deeply disappointed in my last visit. I've always…read moretrusted this practice with my pets, which is why this experience was so upsetting. There's a new vet and several new techs, and from the start, everything felt rushed and disorganized. I called ahead and explained that each dog, one male and one female had different ages, names, and needs. Despite that, their care was still mixed up once we arrived, and I had to correct staff multiple times. What concerned me most was the lack of communication and thoroughness. My dog was quickly taken to another room, and the vet returned already discussing allergy treatment and a shot before ever really speaking with me about her symptoms, history, diet changes, or my concerns. I had to stop and ask questions myself because no one initially asked me anything detailed about what had been going on over the past several months. When I questioned whether allergies had truly been confirmed or if other causes had been ruled out, I felt met with impatience and a sense of urgency to simply move forward with treatment. I understand vets are busy, but I never agreed to immediately start injections without a more thorough discussion or evaluation first. As a pet owner, it left me feeling unheard and honestly more like another dollar to be made rather than someone whose concerns genuinely mattered. After today, I no longer feel confident in this practice and will be looking for a new vet who prioritizes attentive communication, compassion, and thorough care for both pets and their owners.

I had an appt. When I got there the assistant came in and took my dog out of the room. She came…read moreback in & said my dog has dermatitis and to give her benadryl. I told her I rather have a topical, so she had to go ask the vet again. This went on for a while and I ask her why can't the vet come in here to talk to me. She said she had an emergency. I said well you took my dog out to see her and you keep leaving to go ask her questions & I would like to have a conversation so I think she might have 2 min. Again she said i will have to go ask her. I said forget it. I was still charged but never saw the vet, never got medicine, NOTHING! I WILL NEVER GO BACK THERE! THEY DON'T CARE if you've waited to see the vet. She was too busy to see me, a paying customer with an appt. This is the vets name below. Don't go to her.

One star because I cannot leave ZERO stars. a simple bad tooth left my Chewy, a gorgeous 7 year old…read moreGerman Sheppard, dead in the incompetent hands of the tax and handlers at Banfield pet Hospital. The first visit was a fail because the doctor did nothing. Two days later, I forced my dog to go back to fix his tooth. They flipped him so many times that his stomach inverted.. when I picked him up at 4:30 PM. He was so terrified of this huge ugly technician that he in the car and yelped in pain. The technician shrugged his shoulders and walked back in. Four hours and $750 later my dog was put down by Sunnyville pet emergency because Banfield killed my dog.

Best doctors and friendly faces for the techs and receptionist. Everyone I encountered are so nice,…read morecalm, and knowledgeable even if it is during a busy moment with a variety of critical pets entering their clinic. I recommend Rockwall Urgent Vet and trust them with my pets in an emergency. Emergencies are super scary especially when they are involving your sweet dog or cat. They have seen all my babies on these occasions and always handled the situations with professionalism and kindness. They communicate very well with costs by providing estimates and giving updates regularly. I am so grateful for an emergency vet so close to home.

I was really nervous about coming here because I had not been able to research the area for I had…read morerecently moved to the area but the staff was friendly & the doctor was amazing